PACE-XL LTD

AvePoint Migration Service

Discover, analyse, consolidate and migrate enterprise email, files, and collaboration from on-premises or cloud-based Legacy systems, file shares, previous SharePoint versions, Exchange, and more into Office 365.

Features

  • Pre-scan source systems to identify risks, customizations, and unnecessary data
  • Migrate mail, files, and collaboration from other systems into Office365
  • Migrate SharePoint, LotusNotes, Livelink, TRIM, Slack, Files, Box, Dropbox, G-Suite
  • Delegate migration plan management based on administrative roles
  • Plan and automate migration jobs with granular or bulk migration
  • Migrate into pre-created sites, or create sites on the fly
  • Preserve all metadata including security settings, attributes and properties
  • Keep business-critical information residing in legacy content sources
  • Track migration project status through detailed job reports
  • Industry best practice Professional Service engagements available

Benefits

  • Reduce organisational costs by consolidating Legacy applications to Office 365
  • Migrate multiple Sources with one solution, eliminating multi-tool/vendor management
  • Reduce migration scope and effort through discovery and data cleanse
  • Automate migration jobs reducing resource efforts
  • Continue using Legacy systems whilst migrating, minimising business disruption
  • Retain document fidelity for business Audit, Compliance and Retention requirements
  • Reduce time to value including ability to automatically update links
  • Lower risk, deliver on-time and budget with AvePoint Professional Services
  • Feel confident with a mature and feature rich migration solution
  • 24/7 Support provides assistance whenever you need it

Pricing

£6,125 a terabyte

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at edhook@pace-xl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 2 9 2 9 8 6 2 5 2 0 9 6 3 7

Contact

PACE-XL LTD Ed Hook
Telephone: 07359039044
Email: edhook@pace-xl.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
No
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
AvePoint conducts extensive Quality Assurance before any release, and follows industry best practices for Accessibility. For further details, contact AvePoint.
Onsite support
Yes, at extra cost
Support levels
We provide - Low, Medium, High and Very High levels, more information can be found at https://www.avepoint.com/products/support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Self-help guides and videos are available to guide users through service set-up, administration, and use. Further onboarding services are defined and agreed in a Statement of Work.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers may request a copy of the data via our support team.
End-of-contract process
The functionality will stop working and the customers obligations will end. Where applicable customer data can be exported.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Opera
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
Accessibility standards
WCAG 2.1 A
Accessibility testing
None
API
No
Customisation available
No

Scaling

Independence of resources
We employ a number of methods including elastic scaling to manage performance.

Analytics

Service usage metrics
Yes
Metrics types
Using AvePoint Migration Solutions allows the generation of and the ability to download reports for completed migrations jobs to view the job summary, job settings, and the failed or skipped objects.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
AvePoint

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Device storing data are encrypted
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Not applicable
Data export formats
Other
Other data export formats
Not Applicable
Data import formats
Other
Other data import formats
Not Applicable

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
AvePoint leverages Microsoft Azure for hosting it's cloud service, which uses TLS.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Data is secured within our network by utilizing the industry's best practices and standards, VPN, TLS, AES, etc..

Availability and resilience

Guaranteed availability
Availability is set within the SLA
Approach to resilience
AvePoint leverages Microsoft Azure for hosting it's cloud service, which has a number of data centers for HA.
Outage reporting
AvePoint will notify customer's of any outages or service interruptions.

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
All authentication is carried out against Microsoft Azure or any supported Azure authentication method
Access restrictions in management interfaces and support channels
All authentication is carried out against Microsoft Azure or any supported Azure authentication method.
Access restriction testing frequency
At least every 6 months
Management access authentication
Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ControlCase
ISO/IEC 27001 accreditation date
29/06/2018
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO: 27001

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change Management is documented, requested, reviewed, approved, tested, and finally rollowed out during off hours in order to have minimal effect on customers.
Vulnerability management type
Undisclosed
Vulnerability management approach
We use AppScan to perform OWASP testing on every patch release. We subscribe to security bulletins and stay abreast of recent 0 day vulnerabilities as well as maintaining an active patch cycle.
Protective monitoring type
Undisclosed
Protective monitoring approach
We leverage the Azure Health Status page as well as service monitoring. Please refer to Azure documentation https://docs.microsoft.com/en-us/azure/best-practices-network-security for details. Customers are notified via Administrative Console alerts or directly by Customer Success as threats are identified, with proposed course of action.
Incident management type
Supplier-defined controls
Incident management approach
Long standing experienced help-desk available 24x7, backed by breach management procedures to notify customers, post information publicly when necessary, and dedicate development resources to a swift resolution.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

PACE's Environment, Social and Governance (ESG) Strategy is linked into the UN’s Sustainability Development Goals, with PACE employees contributing their own ideas to help shape PACE’s ESG Strategy and to organise green initiatives, including walking meetings where we all pick up rubbish. Collecting plastic whilst on our daily dog walks. PACE has provided and is committed to continuing to provide bono process consulting to a clean energy business. PACE has an Electric Car Scheme.
Equal opportunity

Equal opportunity

PACE is an equal opportunities employer. We are committed to equality of opportunity and to providing a service and following practices which are free from unfair and unlawful discrimination. The aim of the PACE Equality and Diversity Policy is to ensure that no person receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance. It seeks also to ensure that no person is victimised or subjected to any form of bullying or harassment.
Wellbeing

Wellbeing

One of PACE's chosen charities (Charlie Waller) supports mental wellbeing. Not only do we raise money for the charity, we also encourage our colleagues to attend the Charlie Waller seminars to look after their own
mental wellbeing.

Pricing

Price
£6,125 a terabyte
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
It is possible to trial the product for a limited period.
Link to free trial
Please contact info@pace-xl.com to initiate a trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at edhook@pace-xl.com. Tell them what format you need. It will help if you say what assistive technology you use.