AvePoint Migration Service
Discover, analyse, consolidate and migrate enterprise email, files, and collaboration from on-premises or cloud-based Legacy systems, file shares, previous SharePoint versions, Exchange, and more into Office 365.
Features
- Pre-scan source systems to identify risks, customizations, and unnecessary data
- Migrate mail, files, and collaboration from other systems into Office365
- Migrate SharePoint, LotusNotes, Livelink, TRIM, Slack, Files, Box, Dropbox, G-Suite
- Delegate migration plan management based on administrative roles
- Plan and automate migration jobs with granular or bulk migration
- Migrate into pre-created sites, or create sites on the fly
- Preserve all metadata including security settings, attributes and properties
- Keep business-critical information residing in legacy content sources
- Track migration project status through detailed job reports
- Industry best practice Professional Service engagements available
Benefits
- Reduce organisational costs by consolidating Legacy applications to Office 365
- Migrate multiple Sources with one solution, eliminating multi-tool/vendor management
- Reduce migration scope and effort through discovery and data cleanse
- Automate migration jobs reducing resource efforts
- Continue using Legacy systems whilst migrating, minimising business disruption
- Retain document fidelity for business Audit, Compliance and Retention requirements
- Reduce time to value including ability to automatically update links
- Lower risk, deliver on-time and budget with AvePoint Professional Services
- Feel confident with a mature and feature rich migration solution
- 24/7 Support provides assistance whenever you need it
Pricing
£6,125 a terabyte
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
4 2 9 2 9 8 6 2 5 2 0 9 6 3 7
Contact
PACE-XL LTD
Alasdair Penman
Telephone: 07968069703
Email: Alasdairpenman@pace-xl.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- No
- System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- AvePoint conducts extensive Quality Assurance before any release, and follows industry best practices for Accessibility. For further details, contact AvePoint.
- Onsite support
- Yes, at extra cost
- Support levels
- We provide - Low, Medium, High and Very High levels, more information can be found at https://www.avepoint.com/products/support
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Self-help guides and videos are available to guide users through service set-up, administration, and use. Further onboarding services are defined and agreed in a Statement of Work.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Customers may request a copy of the data via our support team.
- End-of-contract process
- The functionality will stop working and the customers obligations will end. Where applicable customer data can be exported.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Firefox
- Chrome
- Opera
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 A
- Description of service interface
- Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
- Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- None
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- We employ a number of methods including elastic scaling to manage performance.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Using AvePoint Migration Solutions allows the generation of and the ability to download reports for completed migrations jobs to view the job summary, job settings, and the failed or skipped objects.
- Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- AvePoint
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Other
- Other data at rest protection approach
- Device storing data are encrypted
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Not applicable
- Data export formats
- Other
- Other data export formats
- Not Applicable
- Data import formats
- Other
- Other data import formats
- Not Applicable
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- AvePoint leverages Microsoft Azure for hosting it's cloud service, which uses TLS.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- Data is secured within our network by utilizing the industry's best practices and standards, VPN, TLS, AES, etc..
Availability and resilience
- Guaranteed availability
- Availability is set within the SLA
- Approach to resilience
- AvePoint leverages Microsoft Azure for hosting it's cloud service, which has a number of data centers for HA.
- Outage reporting
- AvePoint will notify customer's of any outages or service interruptions.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Other
- Other user authentication
- All authentication is carried out against Microsoft Azure or any supported Azure authentication method
- Access restrictions in management interfaces and support channels
- All authentication is carried out against Microsoft Azure or any supported Azure authentication method.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Identity federation with existing provider (for example Google Apps)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ControlCase
- ISO/IEC 27001 accreditation date
- 29/06/2018
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- ISO: 27001
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Change Management is documented, requested, reviewed, approved, tested, and finally rollowed out during off hours in order to have minimal effect on customers.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- We use AppScan to perform OWASP testing on every patch release. We subscribe to security bulletins and stay abreast of recent 0 day vulnerabilities as well as maintaining an active patch cycle.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- We leverage the Azure Health Status page as well as service monitoring. Please refer to Azure documentation https://docs.microsoft.com/en-us/azure/best-practices-network-security for details. Customers are notified via Administrative Console alerts or directly by Customer Success as threats are identified, with proposed course of action.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Long standing experienced help-desk available 24x7, backed by breach management procedures to notify customers, post information publicly when necessary, and dedicate development resources to a swift resolution.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
PACE's Environment, Social and Governance (ESG) Strategy is linked into the UN’s Sustainability Development Goals, with PACE employees contributing their own ideas to help shape PACE’s ESG Strategy and to organise green initiatives, including walking meetings where we all pick up rubbish. Collecting plastic whilst on our daily dog walks. PACE has provided and is committed to continuing to provide bono process consulting to a clean energy business. PACE has an Electric Car Scheme. - Equal opportunity
-
Equal opportunity
PACE is an equal opportunities employer. We are committed to equality of opportunity and to providing a service and following practices which are free from unfair and unlawful discrimination. The aim of the PACE Equality and Diversity Policy is to ensure that no person receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance. It seeks also to ensure that no person is victimised or subjected to any form of bullying or harassment. - Wellbeing
-
Wellbeing
One of PACE's chosen charities (Charlie Waller) supports mental wellbeing. Not only do we raise money for the charity, we also encourage our colleagues to attend the Charlie Waller seminars to look after their own
mental wellbeing.
Pricing
- Price
- £6,125 a terabyte
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- It is possible to trial the product for a limited period.
- Link to free trial
- Please contact info@pace-xl.com to initiate a trial