VidCruiter

Recruitment Software

VidCruiter goes beyond video interviewing to facilitate every stage of recruitment. From applying structure to your interview questions, to scheduling interviews, automating reference checks and testing on-the-job skills online. VidCruiter’s cloud-based hiring tools accelerate administrative tasks, allowing you to focus your time on qualified applicants.

Features

  • Video Interviewing
  • Structured Interviewing
  • Interview Compliance
  • Applicant Tracking
  • Skills Assessment
  • Reference Checking
  • Virtual Hiring Events

Benefits

  • Reduce Costs and Time-to-Hire
  • Enhance the Candidate Experience
  • Customize Workflows
  • Dedicated Account Managers and 24/7 Applicant Support
  • Create Candidate Merit and/or Reserve Lists
  • Manage Qualified Candidate Inventories
  • All-in-one Recruitment Platform

Pricing

£5,000 a licence a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfp@vidcruiter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 2 9 8 4 1 6 8 2 6 8 3 7 1 8

Contact

VidCruiter Jean-Francois Poirier
Telephone: +1(506)870-8874
Email: rfp@vidcruiter.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Workday, SAP SuccessFactors, Oracle Recruiting Cloud, Lever ATS, Workable ATS, PageUp People ATS, Greenhouse.io, SmartRecruiters, ADP
Cloud deployment model
Hybrid cloud
Service constraints
No
System requirements
Browser access

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 minute turnaround time on all tickets 24/7/365
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
Onsite support
Support levels
At VidCruiter, all our clients, no matter the size, receive top tier support. We offer dedicated account managers as well as chat, email and phone support for applicants 24/7/365.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All our contracts include unlimited training and support for users. We handle the implementation and show users how to customize their own experience.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • PowerPoint
  • Web
End-of-contract data extraction
The data is owned by the client. Data is available for export upon request.
End-of-contract process
Contracts renew on an annual basis unless the client decides to cancel services.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The software is 100% responsive and will adapt to any screen size.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Intercom
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
The Custom API is used to connect our platform with other services used by the customer. We already have a number of pre-built integrations in place and are able to add new connectors as needed.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The VidCruiter platform is highly customizable and can be molded to recreate the buyer's ideal recruitment process.

Scaling

Independence of resources
Our organization is designed to scale with demand. We hire proactively to ensure business continuity no matter what the level of demand is.

Analytics

Service usage metrics
Yes
Metrics types
Reporting is available on a variety of metrics as a native functionality of the software.
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The data is owned by the client, we simply host it on your behalf. All client and candidate data is available for download upon request.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Other
Other protection within supplier network
N/A

Availability and resilience

Guaranteed availability
Service level agreements (SLAs) can differ from one region of service to another, specific details are available to clients upon request.

General SLAs include 99.5% guaranteed availability, 24/7 technical support with 1mins ticket turnaround.
Approach to resilience
All information related to our datacentre setup and our approach to resilient design is available on request.
Outage reporting
Outages are reported to clients through email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Single Sign-On is also available
Access restrictions in management interfaces and support channels
N/S
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
Single Sign-On is also available.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Marcum LLP
ISO/IEC 27001 accreditation date
05/03/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • SOC Type 2
  • ISO/IEC 27018:2019

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SOC Type 2
Information security policies and processes
Reporting structure and all security policies and procedures can be provided to clients upon request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Details related to our configuration and change management policies and procedures can be provided to clients upon request.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Details related to our vulnerability management policies and procedures can be provided to clients upon request.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Details related to our software security, monitoring, and our incident response policies and procedures can be provided to clients upon request.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Details related to our security incident management policies and procedures can be provided to clients upon request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

VidCruiter is committed to sustainability, both throughout our physical offices, our software design, our supply chain, and the organizations we partner with.

VidCruiter is always focused on efficiency and continuous innovation across all of our software solutions, since our platform offers a range of video interviewing solutions bringing recruiters and candidates together without the need to meet in person, many of our clients report a sizable reduction in travel time, transportation costs after switching to VidCruiter.

VidCruiter has a Green Office Program in place which is an initiative that works towards creating sustainable workspaces for all our employees globally. We are actively working on reducing our waste and energy usage, changing our work and transportation habits as well as educating our employees on the importance of sustainability. As a company, we are always learning and identifying new opportunities to drive actionable change.
Covid-19 recovery

Covid-19 recovery

VidCruiter has been involved in the fight against COVID from the start, many of our clients within the healthcare industry started hiring contact tracers, care coordinators, nurses, and other operational support staff to ensure people have the information they need about COVID-19 testing, quarantining, and care.

VidCruiter was instrumental in hiring thousands of healthcare staff around the world in a very short amount of time, while simultaneously reducing the risk of transmission, mitigating hiring bias, and ensuring equal opportunity employment in many disadvantaged communities impacted by COVID.

Pricing

Price
£5,000 a licence a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfp@vidcruiter.com. Tell them what format you need. It will help if you say what assistive technology you use.