Headforwards

Headforwards Solutions Cloud Support

Our high performing teams deliver software, application, data engineering and strategic consultancy services to a global client base. We are the trusted technology partner in local authority, insurance, financial services, communications and health sectors.
We have delivered high value solutions to over 120 clients amassing in both strategy and delivery

Features

• Bespoke software development
• Microsoft technologies
• Architecture review
• Requirements workshops
• Digital transformation
• Dedicated teams
• Team augmentation
• Technology programme
• Digital tranformation
• Academy placement

Benefits

• Re-coup revenue through data and single view
• Automation of contact centres to improve service
• Test automation to improve quality
• Consultancy to ensure you get what you need
• High performance teams, high value and speed
• Power BI reporting for invaluable insights
• Process re-engineering through technology expertise
• Digital academy to support the buyers internal resilience and workforce
• Digital tranformation advisory
• Expert niche technology partner that focus's on the buyers needs

£450 to £1,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@headforwards.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

429970643394896

Contact

Kristina Stubbs
01209 311 151
hello@headforwards.com

Planning

• Planning service: Yes
• How the planning service works: Headforwards uses an agile approach in the form of discovery workshops to understand the customers requirements. Our team consists of all the required roles to plan and implement software services. Headforwards breaks down planning to ensure value along the way allowing the customer to see value as early as possible. Planning this way and breaking down into 'chunks' not only support value but also accuracy in estimations of delivery. At Headforwards the team that will deliver the product are the people who will plan it, ensuring consistency and quality. To ensure the best outcomes the customer must provide availability to a product owner with domain knowledge to ensure we understand, plan and deliver what is required and what adds value.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Bespoke software development
  • Microsoft technologies and software development
  • Software Development Assessments
  • Architecture reviews
  • Requirements workshops
  • Dedicated teams
  • Team augmentation
  • Technology programme
  • Digital transformation
  • Academy placement

Training

• Training service provided: Yes
• How the training service works: Our offering is our digital academy training for drive, inexperienced, promising people to support buyers by building skills and great team behaviours. Headforwards do this in 2 ways - 1. Intensive 16 week course then moving to a placement or instant placement where Headforwards has people working with the buyer to train people on the job. Both methods have been successful. The academy can be for people who remain with and work for Headforwards or can be transferred to the buyer to support internal independence and company resilience
• Training is tied to specific services: Yes
• Services the training service works with:
  • Data Engineering
  • Application engineering
  • Sharepoint
  • Power BI
  • MS Dynamics
  • Database Azure / AWS

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Example: Bugs appearing in user acceptance testing (UAT); Often testing methods were very outdated; ; If something is fixed once, it shouldn’t appear again, but in many cases minor changes made to the software functionality at the last minute by different people will have an impact. Despite testing the system several times, quality is low.; Headforwards uses automation as a solution to ensure that at the click of a button you can run all the functionalities, so there would be no possibility of a bug creeping in.; ; Using TDD and BDD Testing methods we could ensure a robust system regardless of what changes were made; ; We integrate automation into the development process, to enable visibility of bugs up front; ; Offers significant efficiencies through your lifecycle

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: We only operate in the UK

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Timescales will be agreed with a client based on their needs; Weekend support can also be agreed if necessary
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Headforwards partners with its clients directly so our service is more familiar than web chat we setup chat / messages channels (MS Teams / Slack) so our clients contact the team it works with directly. This offers very quick responses for our clients
• Web chat accessibility testing: None
• Support levels: Our support levels are available through our working hours, this is direct support from the tam / people allocated to your account. Headforwards supports what it builds for a daily rate, we supply an account manager and a team of people to support a buyers needs

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: 22/02/2024
• What the ISO/IEC 27001 doesn’t cover: Our certification covers Headforwards processes across the lifecycle through from recruitment to our support of client
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  Improve workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions\; Since COVID-19 we adopted, and have kept, a remote first/hybrid model of working to allow people to work remotely, and choose to be in the offices at quieter times

  Tackling economic inequality

  Create new businesses, new jobs and new skills; - Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors.; - Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.; - Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.; Increase supply chain resilience and capacity

  Equal opportunity

  Tackle workforce inequality; Support in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant to the contract. –; Demonstrate action to identify and manage the risks of modern slavery in the delivery of the contract, including in the supply chain.; The CPF (Career Progression Framework) allows all of our employees to be aware of a pathway of growth in the company. We have a modern slavery policy and the people team have conducted focused research around the gender gap and our salaries, have introduced the menopause policy to support women in the workplace.

  Wellbeing

  Healthcare medicash available to all staff with access to both mental health and physical health advice; Arrange for free health checks; Have multiple trained mental health first aiders; Have healthier snacks and drink options available to staff in the office; Multiple company events throughout the year

Pricing

• Price: £450 to £1,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@headforwards.com. Tell them what format you need. It will help if you say what assistive technology you use.