MONKTON GROUP UK LIMITED

Generative AI Accelerator

The Generative AI Accelerator empowers organisations with advanced AI technologies on AWS, including Bedrock, SageMaker, and Amazon Q. This service provides expert guidance and tools, helping organisations harness large language models (LLMs) and foundation models (FM) to enhance productivity, improve citizen experiences, streamline operations with responsible and explainable AI.

Features

• Integration with AWS AI services like Bedrock and SageMaker.
• Access to large language models and foundation models.
• Customised AI solutions tailored to organisational needs.
• Expert guidance on AI implementation and best practices.
• Tools for responsible and explainable AI application.
• Real-time data processing and analytics capabilities.
• Scalable infrastructure to support varying demand.
• Comprehensive training and support for AI deployment.
• Advanced security measures to protect sensitive data.
• Continuous updates and improvements in AI technologies.

Benefits

• Enhances productivity with automated AI-driven processes.
• Improves citizen experiences through intelligent interactions.
• Streamlines operations with efficient AI integration.
• Ensures ethical use of AI with responsible frameworks.
• Simplifies AI adoption with expert guidance and support.
• Provides scalable solutions to grow with organisational needs.
• Offers secure AI deployment safeguarding user data.
• Facilitates rapid innovation and continuous learning.
• Delivers cost-effective solutions by optimising resources.
• Drives better decision-making with enhanced data insights.

£595 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shirley.herron@monkton.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

430036738351386

Contact

Shirley Herron
+44 7866 566 141
shirley.herron@monkton.io

Planning

• Planning service: Yes
• How the planning service works: Our planning services encompass a thorough analysis of current IT infrastructures and business needs to design a tailored cloud solution that aligns with strategic objectives. We incorporate business analysis, solution design, and security architecture to craft a comprehensive plan that ensures smooth cloud integration. Our approach includes stakeholder consultations to understand key requirements, workshops to identify potential improvements, and a detailed roadmap that outlines step-by-step implementation processes, timeline, and resource allocation, ensuring all aspects of the cloud transition are clear and manageable.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Amazon Web Services
  • AWS Marketplace
  • Google Cloud Platform
  • Private Cloud
  • Community Cloud
  • Cloud Migration Planning
  • Software as a Service (SaaS) applications
  • Crown Hosting Cloud Migration Planning

Training

• Training service provided: Yes
• How the training service works: Our training services are designed to empower government users with the knowledge and skills needed to manage their cloud environments effectively. We offer customised training modules that cover various aspects of cloud software and hosting services, including administrative functions, security best practices, and troubleshooting. Training can be delivered in-person or virtually, tailored to the specific cloud platforms and technologies the organisation is using. Our goal is to ensure government organisations are proficient in managing their cloud infrastructure and can leverage cloud capabilities fully.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Amazon Web Services
  • AWS Marketplace
  • Google Cloud Platform
  • Private Cloud
  • Community Cloud
  • Cloud Migration Planning
  • Software as a Service (SaaS) applications
  • Crown Hosting Cloud Migration Planning

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We facilitate cloud migrations by providing end-to-end support, from initial planning to final execution. This includes the migration of applications, data, and infrastructure to cloud environments or between cloud services. We conduct pre-migration assessments, develop migration strategies that minimise downtime, and execute migrations with robust data integrity and security measures. Our team supports both lift-and-shift and more complex transformational migration strategies, ensuring that each step is aligned with the client's operational needs and long-term goals.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services
  • AWS Marketplace
  • Google Cloud Platform
  • Private Cloud
  • Azure
  • Community Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our quality assurance and performance testing services ensure that cloud solutions are robust, secure, and perform at peak efficiency. We conduct comprehensive testing, including functional, performance, and security tests, to identify and remedy potential issues before going live. Our approach includes automated testing frameworks that speed up the testing process while ensuring thorough coverage. We also provide performance tuning to optimise cloud resource usage and cost, ensuring the cloud infrastructure is not only stable but also cost-effective and scalable.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our ongoing support encompasses all aspects of cloud hosting and software services, whether they are hosted by the buyer, provided by our organisation, or by third-party providers. We offer 24/7 monitoring, regular updates, and proactive maintenance to ensure optimal performance and security. Our support team is available via phone, email, or a dedicated web portal, providing quick resolutions to any issues that arise.

Service scope

• Service constraints: We work closely with third-party software and cloud providers under their specific support terms and SLAs to ensure seamless service delivery. For cases requiring on-site assistance, especially where cleared personnel are necessary, this can be arranged at a higher cost or combined with our services. Our team is equipped to support international requirements, which we assess on a case-by-case basis. This international support can include logistical support, delivery, setup configuration, software, hardware, cloud deployments, or personal training, ensuring comprehensive support and service coverage.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via web browser
• Web chat accessibility testing: Not performed.
• Support levels: Our support plans are designed to be flexible and tailored, ensuring each customer receives the right mix of tools and expert assistance for their needs, whether involving cloud, software, hosting, or hardware. For cloud environments on AWS or Google Cloud, we align our services with each platform's specific support frameworks. This collaboration includes cloud engineers, technical account managers, and service teams to ensure comprehensive coverage. We also assist with opening and triaging cloud support tickets.; ; For those engaged in critical support cases, large-scale modernisation, or migration projects, we offer enhanced services, coordinating with multiple vendors within complex government supplier ecosystems for seamless service delivery. Our team, skilled in cloud technology as well as hardware and software, collaborates closely with supporting partners and suppliers.; ; Support for on-premise deployments is regionally tailored, ensuring responsive and effective service that meets geographical and operational needs. We adhere to the SLAs and pricing frameworks of the services used by the customer, including third-party terms, to optimise performance, manage risks, and control costs.; ; Customers needing detailed support cost information are encouraged to refer to the specifics provided by AWS and Google, or contact our team for further guidance or clarification.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • AWS Cloud Professional
  • GCP Cloud Professional

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  We strive to tackle economic inequality by creating opportunities for new businesses, fostering entrepreneurship, and enhancing skills development. Our services are delivered with a strong emphasis on economic inclusivity, engaging SMEs, start-ups, and social enterprises in our supply chain to promote diverse economic growth. Innovation is at the heart of our strategy to modernise delivery and increase productivity. We invest in disruptive technologies and support our supply chain partners in adopting these innovations, thereby enhancing their capacity and resilience. We also prioritise cybersecurity, ensuring that all partners in our supply chain are equipped to manage these risks effectively.; ; Our approach to economic inequality is holistic, involving every stakeholder from employees and suppliers to customers and community members, ensuring that the benefits of our contracts extend beyond traditional business metrics to foster genuine economic change and resilience.

  Equal opportunity

  We are committed to fostering a workplace that supports the diverse needs of all employees by adjusting workplace policies, enhancing tool accessibility, and improving productivity. Our dedication extends beyond internal practices to include closing the disability employment gap through inclusive hiring practices that prioritise accessibility and fairness. We also promote these values among our suppliers, partners, and customers to encourage a network-wide commitment to diversity.; ; We strive for equal treatment in all aspects of employment and cultivate an inclusive culture where varied perspectives and experiences are valued. This commitment enriches our service quality and strengthens our team through shared diverse experiences. To attract top talent, we use direct recruitment and select third-party recruiters who align with our diversity goals. Our strategy leverages platforms like LinkedIn to reach beyond our traditional networks, ensuring a diverse range of candidates and supporting our broader commitment to inclusion.

  Wellbeing

  Our commitment to wellbeing is integral to our operational philosophy, designed to support both the physical and mental health of our employees. We provide extensive health benefits, access to mental health resources, and conduct workshops focused on stress management, work-life balance, and healthy living. Flexible working hours, remote work options, and wellness days are part of our approach to promote a healthy work environment.; ; We encourage our team to prioritise their wellbeing and seek support when needed, fostering a culture of openness, inclusivity, and respect. This comprehensive approach ensures that all team members can perform at their best, effectively balancing professional and personal lives while contributing positively to broader societal goals. Our efforts create a supportive and integrated working environment that meets the immediate needs of our team and customers and enhances overall community wellbeing.

Pricing

• Price: £595 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shirley.herron@monkton.io. Tell them what format you need. It will help if you say what assistive technology you use.