OGEL IT LTD
End User Compute Deployment, Management & Support
We offer a managed end user compute service, including Windows, iOS and Android mobile devices which are all configured in accordance with government guidance. All our builds and supporting infrastructure are suitable for independent testing by CHECK accredited organisations to provide our customers with the peace of mind.
Features
- Secure end user devices (CHECK tested)
- Up to date patching & compliance
- Incident investigation and resolution
- Semi-annual infrastructure updates
- Semi-annual EUD updates
- Software packaging and deployment
- Cloud hosted infrastructure
- Physical and virtual clients
- SCCM, Intune, Autopilot
Benefits
- Reduced deployment times
- Reduce operational overheads
- Evergreen IT adoption
- Automated updating
Pricing
£30 a device a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@ogelit.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 3 0 0 6 5 1 0 5 5 4 5 9 6 4
Contact
OGEL IT LTD
Sam Newman
Telephone: 01438 300335
Email: gcloud@ogelit.com
Planning
- Planning service
- Yes
- How the planning service works
- We work with our customers to understand their existing landscape and plan the transition to a cloud / hybrid managed end user device estate integrated with multiple cloud services. We use our own qualified project management team to tailor the transition and adoption to suit each customer needs.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Azure
- Microsoft SCCM
- Windows 10/11
- Microsoft Intune
- Jamf Pro
- Apple macOS
Training
- Training service provided
- Yes
- How the training service works
- We work closely with our customers technical resources to implement a suitable solution they are able to support, and provide workshops to help develop their confidence and capability.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft Azure
- Microsoft Intune
- Microsoft System Centre Configuration Manager
- Jamf Pro
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We leverage our existing designs to deploy a suitable end user device management platform into your existing or a new environment. Our solutions are designed upon the Microsoft technology stack to leverage all the capabilities available to customers with EA and other agreements in place.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft Azure
- Microsoft Intune
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- CHECK
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide support and maintenance for Microsoft services including, Microsoft Azure, System Centre Configuration Manager and Intune.
Service scope
- Service constraints
- Customers need to have an active Azure subscription (or they can purchase one as part of our CSP programme). The managed end user device environment will need to be installed within an existing Active Directory or Azure AD environment. This service does not include first contact services for end users or initial triage services, it is expected these are delivered internally or via a service integrator or managed service desk. We can offer first contact services through one of our Service Desk offering. Prices are based on an initial seat count of 200.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We can provide a technical escalation service to help support the services operations function. This service can be provided between 9am and 5pm, Monday to Friday excluding public holidays.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- //Level 1 - Initial response within 4 hours : Business critical incident that impacts all users // Level 2 - Initial response by end of next business day : Medium impact incident that affects a single business unit or group of users (>25) // Level 3 - Initial response within 5 working days : Minor impact incident that affects a single user, not business critical
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft, Fortinet
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Peers Quality Assurance Limited
- ISO/IEC 27001 accreditation date
- 26/04/2024
- What the ISO/IEC 27001 doesn’t cover
- Any elements of the Infrastructure and Services under the management of the customer or another supplier.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Equal opportunity
Tackling economic inequality
OGEL IT are an SME committed to developing a business within the local and surrounding community by creating employment and training opportunities. We utilise local hardware recycling services to ensure any decommissioned equipment is redeployed within the local community.Equal opportunity
OGEL IT are committed to equal opportunities and have policies in place to support them throughout the business. All employees will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. The company is committed to preventing discrimination of any type against its employees by third parties like suppliers, clients and the general public. We have a SpeakUp policy and processes to enable anyone to report any concerns or issues anonymously.
Pricing
- Price
- £30 a device a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@ogelit.com.
Tell them what format you need. It will help if you say what assistive technology you use.