The Server Labs Ltd.

Machine Learning and Artificial Intelligence

Machine Learning and Artificial Intelligence (AI) allow you to use many new services such as advanced analytics, text and speech recognition, face and image recognition chatbots, translation, etc, Deployed in the cloud, you have no hardware to buy. Clouds Supported: Azure, AWS, Google

Features

• On demand Machine Learning and Artificial Intelligence
• Machine Learning images
• Managed ML services: AWS Sagemaker, Google AutoML
• Text, Speech, Face, Image recognition
• Supports custom AI models with Apache MXNet, TensorFlow, PyTorch, Others
• NLP Processors
• Translation services

Benefits

• No on-premise installation. Get up and running straight away
• Gives power back to your data scientists
• Reduced cost vs. traditional ML and AI solutions
• Secure, accesible from anywhere

£0.01 a unit an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@theserverlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

430270610341185

Contact

Dolores Saiz
07914163683
sales@theserverlabs.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Various
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: S1 The production system cannot be used. No users are able to work in the production system. 24x7x365 <= 30 mins <= 2 h 95% 1,2 S2 Users can access the production system but a critical part of the application is unavailable or degraded.24x7x365 <=60 mins. <= 4 h 90% 1,2 S3 Users can access the production system and work but experience periodic problems. S4 Low impact for the user.The users can work normaly. <= 24 h <= 48 h 90% 1,2
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer support in either 24x7 and 9x5 modes. Cost varies by the amount of services deployed The service has a preventative component, with periodic maintenance, monthly reporting and continuous improvement of the infrastructure, and a corrective component, when problems occur in the system covered by this support contract. Once an issue has been received by The Server Labs, the procedure takes the following steps. • Verification of the issue and escalation to second level support. • Communication to customer of the solution to be undertaken. • Restoration of any service lost working with the DBA and or engineer assigned to the project. • Restoration of any data lost working with the DBA assigned to the project. • Update of the system documentation if necessary. • Closeout of the issue with description of actions undertaken.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding consulting is required in order to get the best out of the solution.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The data is fully available at all times. After the customer has extracted the data, we will ensure that the disks are wiped securely.
• End-of-contract process: After the customer has extracted their data, we will ensure that the disks are wiped securely.; There is no early termination penalty.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Not all features are available on mobile devices. This is primarily a developer platform, used from the desktop.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Most of the tools in the solution, e.g. JIRA, Conflunce, etc. provide an API that provides most functionality available through the web interface.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Additional products can be configured on request. Many of the tools in the solution offer the possibility to install add-ons without any support involvement.

Scaling

• Independence of resources: This is handled by the underlying cloud provider

Analytics

• Service usage metrics: Yes
• Metrics types: Some of the tools provide user access metrics; We can supply infrastructure metrics on request.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Data isolation is handled by the underlying cloud provider.; On customer request we can provide volume encryption.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported via the web interface or via command line tools, depending upon the product within the solution.
• Data export formats: Other
• Other data export formats: Tar, zip
• Data import formats: Other
• Other data import formats: Tar,zip

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% SLA
• Approach to resilience: Handled by the underlying cloud provider.; The Server Labs can provide Disaster Recovery solutions on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Handled by the underlying cloud provider
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: July 2021
• What the ISO/IEC 27001 doesn’t cover: TSL ISO 27001 certification covers all information TSL has access to, it does not cover information that TSL does not have access or control over
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Depends on cloud provider
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Depends on cloud provider
• PCI certification: Yes
• Who accredited the PCI DSS certification: Depends on cloud provider
• PCI DSS accreditation date: Depends on cloud provider
• What the PCI DSS doesn’t cover: Depends on cloud provider
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are working towards attaining ISO27001
• Information security policies and processes: We are working towards attaining ISO27001 and ISO9001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ITIL compliant
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Regular scans and Intrusion tests.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We use standard IDS mechanisms; Any compromise found would be reported to the customer immediately.
• Incident management type: Undisclosed
• Incident management approach: We offer support in either 24x7 and 9x5 modes. Cost varies by the amount of services deployed The service has a preventative component and a corrective component, when problems occur covered by this support contract. Once an issue has been received by The Server Labs, the procedure takes the following steps. • Verification of the issue and escalation to second level support. • Communication to customer of the solution to be undertaken. • Restoration of any service lost working with the DBA and or engineer assigned to the project. • Closeout of the issue with description of actions undertaken

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting Climate Change: ; TSL has completed a carbon reduction plan PPN-0621); ; TSL has signed up to the SME climate commitment and SME Climate Hub training program; ; TSL have an environment policy, the Head Of Operations is designated as the environment office, the CEO as the ESG officer.; ; TSL’s carbon reduction strategy has the following pillars:; ; TSL work is performed within the public cloud TSL, having zero physical assets beyond Laptops, there is no physical servers or other hardware; ; TSL uses a shared office facility when we need an physical meeting location. By doing this we remove all physical infrastructure, and all associated carbon emissions associated with this.; ; All workers are remote workers, we aim to minimise travel and minimise face to face meetings. By doing so we reduce our CO2 emissions through minimising travel to absolute essential customer facing meetings.; ; TSL’s philosophy is to act as a facilitator for companies moving to the public cloud, and hybrid cloud. We believe by aiding companies movement into the cloud, we are helping to remove all the physical infrastructure associated with on-prem physical servers, and all the associated buildings and electrical power.; ; In addition to helping companies move into the cloud, TSL also specialises in cloud specific Financial Operations. TSL works with clients to put in place the product/people/process to ensure the “utilisation creep” that occurs when engineering teams running DevOps processes continue to add more processing power, faster I/O, more storage, without thinking through the implications on the greater financial and associated resource usage theyare acquiring. A TSL competence is to work with clients to optimise their usage of Cloud infrastructure to optimise the clients deployment and put in place the governance to ensure clients use cloud resource as effectively as possible

  Tackling economic inequality

  TSL are a boutique cloud consultancy, we provide opportunities for people from all backgrounds. Importantly, as we are a fully remote worker company, we can and will hire staff who are located anywhere in the UK. Ensuring that, the economic benefits of the work we do is not concentrated in Metropolitan areas only. We have staff based on working from Scotland, the North West and North East of England, as well as London and the South; ; As a small company, with staff who all tend to be senior or principle grade, it is difficult for us to hire staff who have no experience or education in the cloud software and architecture we specialise in. However, we are committed to identifying ways to provide technical apprenticeships, internships, and to hire support staff who may live outside the key metropolitan hubs and can contribute to the business.; ; We believe by offering a flexible work environment, along with an open environment with minimal top down edict, we perform well against the government’s six standards. A good indicator of this is the fact, we have a number of staff who are in their late 50’s and early 60’s, who participate actively and enthusiastically in the running of the business.

  Equal opportunity

  In terms of diverse recruitment, TSL follow the rules as set out in the Equality Act 2010, TSL are an equal opportunity employer, we ensure we do take into account the protected characteristics as defined in the Equality act, namely:; ; a. Age; b. Disability; c. Gender reassignment; d. Marital or civil partnership status; e. Pregnancy or maternity; f. Race (which includes colour and ethnic/national origin); g. Religion or belief; h. Sex; i. Sexual orientation; ; TSL’s CEO is Female, and a significant number of staff in operational positions are female.; ; Overall responsibility for the effective implementation and operation of the TSL Equal Opportunities policy lies with THE SERVER LABS LTD’s management, specifically with the board of directors and our HR team. All managers are expected to lead by example, and attain and maintain appropriate standards of behaviour within the teams they manage.; ; However, everyone who works in and with THE SERVER LABS LTD is responsible for ensuring the equal opportunities policy works to prevent the activities that it prohibits from taking place within our business. Because we are a values-led business, this goes beyond the legal obligations the company has.; ; In any recruitment selection process that we use within our business, whether we’re selecting interviewees for job opportunities, offering jobs, identifying individuals for promotion or considering other opportunities or necessities (like redundancy situations), we will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible.; ; TSL prides itself on its technical excellence, experience and expertise, TSL specifically looks for engineering experience and expertise, not educational background or grade, but track record.

  Wellbeing

  Improving Health and Well-being:; ; TSL operate a flexible working policy; ; Staff are all home office workers, so do not commute to waste part of the day, and have the ability to set their day around their families; ; We operate a work the hours to do the job, not a fixed work pattern, in so doing avoiding presenteeism; ; We have a mix of full and part time staff at all grades in the organisation; ; We operate a flat structure, decision making is from across the company, if staff feedback that a strategy could be improved operationally, it gets taken on board. Leadership does not impose direction, we consult with staff to set the direction.; ; By allowing staff to work from home and work the hours that suits their needs. We ensure that all age ranges, and desired work patterns are supported. Which we believe helps our staff maintain a healthy attitude to work. By giving staff a say in the direction of the organisation, we help ensure all members of staff are bought into the direction of travel of the company.

Pricing

• Price: £0.01 a unit an hour
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@theserverlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.