Sync

Jamf for Mac

Make an impact with Apple devices. Jamf for Mac is an Apple-native platform to manage and secure Mac fleets with zero-touch deployment, declarative management, identity integration and behaviour-based endpoint security. It automates app and OS updates, enforces compliance baselines, and gives IT deep visibility without compromising the macOS user experience.

Features

• Zero touch onboarding: preconfigure Macs remotely for instant access productivity.
• Benchmark compliance auditing: continuously assess fleet against benchmarks; report gaps.
• Management blueprints: use declarative frameworks to deploy settings, apps, restrictions.
• Automated app lifecycle: install, update, remove apps; day one support.
• OS currency enablement: rapidly deploy macOS upgrades while maintaining readiness.
• Cloud identity provisioning: automate account creation and access via provider.
• Password policy synchronisation: sync local macOS passwords with IdP consistently.
• Privilege and audit controls: manage privileges; log actions for auditing.
• Conditional access enforcement: use device risk signals to restrict access.
• Threat protection and visibility: web protection, EPP, telemetry, SIEM/SOAR integrations.

Benefits

• Faster Mac deployment with minimal IT effort and user disruption.
• Consistent security baselines across all corporate Macs worldwide.
• Reduced support tickets through self-service apps and automated fixes.
• Improved compliance reporting with real-time device and policy visibility.
• Seamless user experience that respects privacy and native macOS workflows.
• Lower total ownership costs via automation and streamlined administration.
• Rapid security response using behaviour-based detection and automated remediation.
• Easier audits with centralised inventory, configurations, and change history.
• Integrates with identity providers for seamless access and provisioning.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

430401258777887

Contact

Amelia Stevens
0161 605 3838
tenders@wearesync.co.uk

About the service

• Service categories:
  • Systems Infrastructure Software
    • Security
      • Endpoint security
        • Endpoint security
      • Network security
        • Trusted network access and protection
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Buyers should be aware of planned maintenance windows for routine upkeep, potentially affecting service availability. Jamf offers various support tiers, with response times and coverage depending on the chosen plan. Compatibility primarily extends to Apple devices, necessitating assessment for integration with existing infrastructure. Integration may require additional configuration and resource allocation. License management, including user-based models, demands careful monitoring to ensure compliance and optimisation. By considering these factors, buyers can effectively plan for the implementation and ongoing utilisation of Jamf's solutions within their organisation
• System requirements:
  • Jamf has minimum OS compatibility:
  • MacOS 15.x (Sequoia), macOS 14x (Sonoma), macOS 13.x (Ventura)
  • Supported browsers: Safari, Chrome, Firefox, Microsoft Edge

User support

• Email or online ticketing support: Yes
• Support response times: P1 - URGENT; Critical incidents that affect all users or critical systems, resulting in a complete system outage.All users are affected and are unable to perform their day-to-day jobs.; ; Target Response Time:1 hour; ; P2 - HIGH; Significantly degraded functionality without a workaround.Impacts some users but a workaround is available. Critical systems are affected but functional.; ; Target Response Time:2 hours; ; P3 - MEDIUM; High-priority incidents that affect a user or non-critical systems.Degraded functionality, though a workaround exists.; ; Target Response Time:3 hours; ; P4 - LOW; Low-priority incidents that do not significantly affect the overall operation of the infrastructure.; ; Target Response Time:4 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Jamf offers standard support free-of-charge, as well as enhanced support levels with enhanced target response times:; ; Premium Support Silver:; - Tier 3 support; - 2 premium support contacts; ; Premium Support Gold:; - Tier 3 support; - 3 premium support contacts; - Priority phone support model; - 24/7 support; - Enhanced support reporting; - 8 professional services hours; ; Premium Support Platinum:; - Tier 3 support; - 8 premium support contacts; - Priority phone support model; - 24/7 support; - Enhanced support reporting; - 24 professional services hours; - Root cause analysis for P1 issues; - Named Primary Support Engineer; - Management sponsorship; ; Pricing available on request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Jamf provides self-onboarding assisted by our Customer Success team for the first 90-days. Customers also have full access to our online training catalogue and documentation. Premium (paid for) Onboarding is also available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: EN 301 549
• End-of-contract data extraction: If you would like to request to access, correct, update, suppress, restrict, or delete your personal information, object to or opt out of the processing of your personal information, or receive a copy of your personal information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us via privacy@jamf.com.
• End-of-contract process: Customers are contacted 120 days from the renewal day with a renewal quote, if they notify us that they do not wish to renew, their Jamf environments are decommissioned within a set time outlined in the customers SLAS. No customer data is retained.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: Jamf for Mac offers two web based interfaces, known as the Jamf Pro admin console, and the Jamf protet macOS security portal. User-friendly and intuitive, they allows administrators to efficiently monitor both device status and health, as well as security and telemtry metrics from centralised dashboards. With role-based access control, organisations can grant specific permissions to users based on their responsibilities. These interfaces serves as a comprehensive tools for admins to oversee and manage all aspects of their Apple device ecosystem.
• Accessibility standards: EN 301 549
• Accessibility testing: N/a
• User support accessibility: EN 301 549
• API: Yes
• What users can and can't do using the API: Users can perform a variety of tasks using the Jamf API, including device management, configuration, and automation. This includes actions such as enrolling devices, deploying applications, configuring settings, retrieving inventory data, and executing custom scripts. However, there are limitations to what users can do with the Jamf API. For security reasons, certain administrative tasks may be restricted or require elevated permissions. Additionally, some features or functionalities available in the Jamf Pro interface may not be accessible or fully supported through the API. Users should review the Jamf API documentation for details on available endpoints, authentication methods, and usage guidelines.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Jamf offers extensive customisation options to tailor the platform to your organisations needs. Administrators can customise device configurations, security settings, app deployments, and user access permissions. Additionally, Jamf supports scripting and automation for creating custom workflows. It also facilitates integrations with third-party systems, enabling seamless alignment with existing IT infrastructure. These customisation options empower organisations to optimise device management and security processes, automate tasks, and integrate Jamf Pro seamlessly into their workflows, ensuring efficient operations and alignment with organisational requirements

Scaling

• Independence of resources: Jamf combines logical data separation with robust resource management measures, such as tenant service architecture controls, organisation-level isolation and process threading to ensure that high-demand customers cannot impact the performance and availability experienced by other customers in the Jamf Cloud environment. Jamf also performs 24/7 monitoring and performance tracking to ensure compliance with our uptime SLAs.

Analytics

• Service usage metrics: Yes
• Metrics types: Jamf's reports provide extensive insights into device management, offering vital data on device inventory, compliance, security, and usage. These reports allow IT professionals to monitor key performance indicators, including device deployment rates, software adoption, and security risks.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Jamf

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Data Erasure
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported directly from the Jamf platform or programmatically using REST APIs
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • TXT
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: SSL certificates and end-to-end encryption
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability Targets by Service Tier:; ; Tier 1 ; Uptime Target: 99.99%+; Support Coverage: 24/7 on-call; Use Case: Mission-critical, customer-facing applications; ; Tier 2 ; Uptime Target: 99.9%; Support Coverage: 24/7 on-call (outages), 18/5 (degradation); Use Case: Essential services, brief downtime tolerable; ; Tier 3 ; Uptime Target: 99.5%; Support Coverage: 18/5 on-call ; Use Case: Important services, some downtime acceptable; ; Tier 4 ; Uptime Target: 99%; Support Coverage: Single timezone support ; Use Case: Non-critical services; ; Tier 5 ; Uptime Target: No formal target; Support Coverage: Developer support only; Use Case: Pre-production/testing; ; Hosted Services: 99.9% availability per calendar month; Material Impact: SLA applies when core functions are significantly affected; Response Times: Calculated in business hours, not clock hours; ; If we do not meet the Commitment, you may be eligible to receive a credit that will be applied to future subscription fees (“SLA Credit”)
• Approach to resilience: This information is available on request.
• Outage reporting: A public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Jamf is deployed automatically to end-user devices via MDM/UEM. For Jamf's ZTNA component, users must authenticate either via username and password, or through federated IDP.
• Access restrictions in management interfaces and support channels: Users can be given very granular with permissions with read, write, edit, delete etc. for features. This can be scoped to either users individually or groups of users. Those groups can also be from an IDP like Azure so that specific users within Azure groups will automatically have permissions applied based on their roles.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Administrators can choose to use a username and password, or utilised federated MFA authentication and IDP credentials.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Jamf's security governance emphasizes proactive compliance through embedded security practices, systematic documentation requirements, and multi-layered oversight mechanisms. The combination of centralized InfoSec authority with distributed security champions ensures both consistency and practical implementation across all development activities. This comprehensive framework ensures that security policies are not just documented but actively enforced through systematic processes, clear reporting structures, and continuous monitoring mechanisms that maintain security standards across the entire organization.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Jamf tracks service components through an enterprise-wide vulnerability management system with standardized processes and defined SLAs. Security impacts are assessed through Release Impact Assessments for each product update, documenting affected areas. The system uses Jira-ServiceNow integration for automatic tracking and follows Cyber Essentials and StateRAMP compliance frameworks. Remediation timeframes range from 14 days (Critical/High severity for JSC/Jamf Now) to 180 days (Low severity), with escalation processes ensuring vulnerabilities are prioritized and resolved according to industry security standards across all Jamf products.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Jamf’s Vulnerability Management processes adhere to industry best practices. Our Information Security Program is ISO 27001 certified and is StateRAMP Ready. Once identified, vulnerabilities are reviewed by internal quality review groups and a dedicated product security team for internal scoring, classification, and triage. Once defined, the development and engineering teams will work with the product security teams to resolve, fix, or otherwise mitigate through technical controls.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Jamf’s monitoring processes adhere to industry best practices. Our Information Security Program is ISO 27001 certified and is StateRAMP Ready. We utilize a number of tools including AWS GuardDuty combined with proactive alerting and monitoring to our 24/7 Security Operations Team for our production cloud environment.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Jamf provides centralized reporting for all significant product or security issues, a dedicated Incident Response Communication Team, and structured communication process for internal and external stakeholders.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Jamf's free trial includes all features and functionality. Standard trial length is 30-60 days.
• Link to free trial: Trials are available on request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 25%
• Between £250,000 and £500,000: 25%
• Between £500,001 and £1,000,000: 25%
• Between £1,000,001 and £2,500,000: 25%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 25%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Tuesday 16 August 2022
• What the ISO/IEC 27001 doesn’t cover: Sync holds ISO/IEC 27001 certification for its Information Security Management System (ISMS). This certification covers the policies, procedures and controls we apply when delivering and supporting customer services, including Jamf deployment, configuration, support and associated managed services.; ; Jamf is a third-party software platform and is not included within Sync’s ISO certification scope; however, Sync ensures that the service is delivered in accordance with our ISO 27001-aligned security controls, including secure access management, incident response, risk assessment and supplier assurance.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Alcumus ISOQAR
• ISO 9001 accreditation date: Tuesday 16 August 2022
• What the ISO 9001 doesn’t cover: Sync holds ISO 9001:2015 certification for its Quality Management System. This certification demonstrates that we have robust, audited processes in place to ensure consistent, high-quality delivery of services, including the deployment, configuration, support and ongoing management of Jamf solutions for public sector customers.; ; Our ISO 9001 framework supports service performance through documented procedures, customer feedback mechanisms, issue resolution processes and continual improvement.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Security Metrics
• PCI DSS accreditation date: Thursday 20 March 2025
• What the PCI DSS doesn’t cover: Sync maintains PCI DSS compliance for the parts of our organisation involved in processing payment card transactions.; ; PCI DSS certification is limited in scope to cardholder data environments and does not apply to the Jamf software platform itself or to the delivery of Jamf device management services, except where payment card data is processed (which is not typically the case for this service).
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 34be85f1-b346-4bc0-a129-fe9feca44a85
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 519b8fdb-3cff-4ba6-8186-57aa1f293c21
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Volunteering opportunities for staff
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wearesync.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.