Tussell Limited

Tussell

Tussell provides a database of UK government tenders, awards, frameworks and spending. This enables organisations to see their procurement history in one place, benchmark spending with other departments, find joint procurement opportunities, identify exposure to weak credit, manage their procurement pipeline, and monitor compliance with transparency regulations and social inclusion.

Features

• Database of government tenders, awards & pipeline
• Database of public sector key decision-makers
• Database of government spend data
• Database of government frameworks and call-offs/direct awards
• Database profiles for active government suppliers and buyers
• Alerts for market activity
• Custom reports on benchmarking, supplier risk, market activity
• Advanced keyword and parameterised search
• Unlimited data download
• Shortlist notices and share with team members

Benefits

• Benchmark spend & purchasing trends
• Analyse your procurement pipeline
• Monitor supplier exposure and risk to government
• Monitor transparency & compliance
• Find opportunities for joint commissioning
• Find the best price for goods/products/services
• Keep up to date with market movements
• Find frameworks & DPS to purchase through
• Monitor historical market trends
• Validate suppliers

£11,400 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hollie.hodgson@tussell.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

430518247842905

Contact

Hollie Hodgson
020 8126 1887
hollie.hodgson@tussell.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Requires internet access and modern standards-compliant web browser.; ; As we only work with publicly available data, we may also be constrained by the fact that the data has not been published correctly or is not yet available. As such, this may require us to conduct additional work, for example, sending out FOI requests. We may also need to undertake extra work to improve data quality if a customer's own published data is poor.
• System requirements:
  • Internet access
  • Modern standards compliant web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Same working day response.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We comply with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.; ; Screen reader support: the Messenger is accessible via screen readers.; ; Colour contrast: all text in the web Messenger is clearly visible when using colours with enough contrast. ; ; Keyboard navigation: Every component of the Messenger can be accessed using a keyboard without requiring a mouse or trackpad. — Visual indicators of focus are present for sighted users.
• Web chat accessibility testing: None.
• Onsite support: Onsite support
• Support levels: Tussell offers two tiers of customer support depending on whether you are a Tussell customer or Tussell Plus.; ; Tussell: New accounts are offered full end-user onboarding and ongoing support on-demand. Onboarding training sessions are delivered remotely as part of our onboarding process via Zoom, Webex, Skype or MS Teams by a Tussell technical account manager. Support is available to all users via our embedded online support system, email or phone. The help desk is staffed by Product Specialists between 9 am - 5:30 pm (UK time). We aim to respond to all help requests within 2 hours. All accounts will have company-level customised searches to help the users get started and have access to a host of resources available via our Help Centre. Accounts are also given access to a live password-protected page to track platform usage by their nominated user(s). Ongoing continuous training is restricted to Tussell Plus customers as standard.; ; Tussell Plus: Tussell’s extended support includes everything in the standard support package plus continuous refresher training for users, user-led support with saved searches (not just company level), supported downloads & analysis, customised usage reporting, research and development of custom reports, dashboards.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All new Tussell accounts are designated an account manager who will provide 1-hour of initial product training. Tussell Plus customers have continuous training on-demand.; ; Training sessions are delivered by a Tussell account manager, remotely via Zoom, WebEx, Skype or MS Teams, or in person by arrangement,; ; Once the training is complete, customers can access their account manager via our embedded online support system, email or phone. ; ; Additional Ongoing Support includes:; • Access to our client-only newsletter; • Live usage data via a password-protected webpage; • All users will receive custom support and regular content check-ins; • Help with building custom searches; • Access to step-by-step guides and training videos via our HelpCentre
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers whose contract has terminated can submit a written request for a copy of any personal data and saved search filters entered by their authorised users.
• End-of-contract process: Customers are required to give written notice to terminate their contract with Tussell. The contract will terminate at the end of the month in which notice is given and the fee for that whole month that shall remain due and payable. During the notice period, customers can make a written request for a copy of any personal data and saved search filters entered by their authorised users. All customer account data will be permanently deleted immediately after the termination date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Tussell works on tablet-sized devices and phone screens, but the size of the charts, digest emails and notice pages won't display as effectively as on a laptop.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Tussell's service interface is a web-hosted application, that is self-service. The application enables users to view, query and export Tussell's data. The interface include data, filters, personalisation and analytics such as graphs and trend-over-time views.
• Accessibility standards: None or don’t know
• Description of accessibility: Users can navigate visually throughout the platform
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Tussell's API offers premium customers direct access to clean, comprehensive public procurement data. This API grants authenticated access to a curated AWS S3 Simple Storage Service, which is updated daily with the latest procurement information, including market opportunities, contract awards, framework data, call-off data, spend data, buyer data and supplier data. Customers will now be able to seamlessly integrate Tussell's valuable insights directly into their own data systems, enabling more efficient data analysis and decision-making processes.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can: Create and save customised reports. Create daily and weekly email alerts. Customise their Tussell home page. Save and share notices with team members. Save buyer lists. Integrate their Tussell feed with Salesforce CRM.; ; Tussell professional services can: Create custom searches. Create custom reports and live customised Dashboards. Custom data extracts in any format required by the customer.

Scaling

• Independence of resources: We employ elastic scaling, advanced caching and background processing of lengthy requests to ensure sufficient resources are available at any given time.

Analytics

• Service usage metrics: Yes
• Metrics types: Tussell can measure users' usage in the following ways:; - when they login; - run a search; - click a notice; - use a feature e.g. ranking, shortcut; - create saved searches; ; Customer usage dashboards show:; - Total usage vs last 30 days, e.g. up 10% ; - Total usage over the last 6 months ; - Number of active users over the last 12 months ; - Usage by top 12 users vs the previous month ; - What insights were the team looking for? i.e. sector vs opportunities vs buyer insights vs supplier insights; - What new features were the team using?
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can download data directly from the Tussell web application.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Users can request notices to be added to the platform

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Tussell will use commercially reasonable efforts to deliver 99% availability in a 30-day period (excluding planned downtime). If service availability drops below 96% in a 30-day period customers will be refunded one month of access.
• Approach to resilience: Information is available upon request.
• Outage reporting: Email alerts sent to authorised users

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted to specific personnel. Tussell support personnel only have access to customer accounts if the customer gives them permission to do so.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials - Capula

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Our information security policy covers the following: Access controls; Security software; Employees joining and leaving; Staff responsibilities; Password guidelines; Backup, disaster recovery and business continuity.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use Git flow version control with code reviews from feature branches to staging and then from staging to production. We asses potential security impacts during feature branch integration code reviews, regression and UAT testing.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We leverage our cloud platform service provider's vulnerability management process which is designed to remediate risks without customer interaction or impact. Cloud platform service provider is notified of vulnerabilities through internal and external assessments, system patch monitoring, and third party mailing lists and services. Each vulnerability is reviewed to determine if it is applicable, ranked based on risk, and assigned to the appropriate team for resolution.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Tussell engineers identify potential compromises by monitoring various tools and log feeds to detect anomalous behaviour. We also receive alerts from our cloud platform service provider based on authentication events, sudo requests, data traffic patterns, and other data sources. Our engineering team assess every potential compromise within 4 hours of notification.
• Incident management type: Supplier-defined controls
• Incident management approach: Our information security policy contains details of internal primary contact; initial response; recovery action steps and sources of support and advice for common events such as system failure or data loss.; Users can report incidents at any time via an embedded online contact form, email or phone.; ; Where there is a risk to the rights and freedoms of individuals Tussell will notify customers and data controllers within 72 hours.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As there's no mandatory requirement for staff to use the office a minimum amount of days a week, staff emissions from commuting are greatly reduced. We have nearly 40 full-time staff, who typically come in no more than 1 - 2 days a week. All of our staff commute via public transport - tube/trains - or bike.; ; While we can't give an exact measure of CO2 emitted per employee, in 2008, TfL stated the average car journey within London is responsible for the release of 1 8g CO e1, the average Tube journey results in the generation of just 48g CO e, making the Tube one of the most carbon-efficient forms of new transport capacity: https://content.tfl.gov.uk/london-underground-carbon-footprint-2008.pdf; ; Employees are also encouraged to reduce their emissions and improve their health levels from travelling by making use of the Cycle to Work Scheme: https://www.gov.uk/government/publications/cycle-to-work-scheme-implementation-guidance

  Covid-19 recovery

  There's no mandatory requirement to work in the office, meaning any staff who need to shield are not unfairly discriminated and we're reducing the spread of Covid transmission. We also have Covid tests available in the office, preventing employees from needing to pay for testing themselves.; ; Beyond Covid, Tussell's health and safety policies require any staff members who are feeling unwell (regardless of the illness) to work from home until they're better.; ; Our platform provides a wealth of opportunities for suppliers affected by Covid to bolster their revenue. We've produced a whole host of content around Covid procurement to help suppliers identify in-demand services and offer discounted rates for SMEs looking to use our platform to win more business in the public sector. You can see our dedicated Covid landing page here: https://www.tussell.com/insights/covid

  Tackling economic inequality

  As a scale-up business, by working with Tussell, public sector authorities are creating opportunities for entrepreneurship and helping new, small organisations to grow, supporting economic growth and business creation. We're a disruptive, low-cost solution, that allows the government to achieve procurement efficiencies.; ; Our platform has a large SME customer base - nearly 40% are small suppliers looking to grow in the public sector. To encourage government participation in high-growth sectors we regularly run free events, particularly in the tech sector with TechUK. We're based in PUBLIC Hall - a hub of government tech start-ups - many of which are our customers who we are helping sell their innovative products and services to the public sector.; ; We have a diverse supply chain, majority SMEs, and ensure our suppliers are treated fairly and paid prudently. Our data operations contractors are paid within 7 days and all other invoices are paid within 30 days.; ; To ensure Tussell Insights is cyber secure, we have cyber essentials for internal practices and all software developments adhere to the latest cyber demands.; ; Finally, despite our offices being in London, there is no requirement for employees to be based in London, thus creating opportunities for individuals outside of London to earn London wages.

  Equal opportunity

  To ensure equal opportunity in our hiring process, all job specs are anonymised where possible and we value practical working experience, as much as higher education.; ; We have a history of hiring graduates and training them for management positions. Of Tussell's current Senior Management Team, 2/5 of the staff members joined after university and worked their way up to lead business units.; ; Each business unit in Tussell also has funding for staff personal development to tackle inequality of skills in employment. Staff members decide on what skill(s) they would like to develop, but common choices include:; - Coding (Python); - Data manipulation (SQL, Tableau, Excel); - Specific training courses (e.g. User Design & Experience, Sales Training); ; The goal of these courses is to help employees progress into new roles and move into higher-paid work.; ; Finally, as a SaaS provider, our exposure to modern slavery is low and the majority of our supply chain is UK-based.

  Wellbeing

  Employees are allowed to take mental health days off from work if needed to rest and revitalise their wellbeing. They're also encouraged to prioritise physical health and permitted to take breaks during their workday for physical exercise. All Zoom meetings are permitted to be either 25 mins or 50 mins in order to allow staff to have breaks between calls.

Pricing

• Price: £11,400 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: - Access to the Tussell database; - Trial users cannot view more than 1 page of results or export data; - Trial users can access Tussell for 7 days; ; Trial access is not guaranteed and is subject to approval.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hollie.hodgson@tussell.com. Tell them what format you need. It will help if you say what assistive technology you use.