CDW Limited

CDW NetApp Cloud Sync

An easy to use cloud replication and synchronization service for transferring NAS and Object data between on-premises and cloud object stores

Features

• File Transfer
• Data Migration
• File Synchronization

Benefits

• Secure File Transfer
• Simple Data Migration
• Automated File synchronization

£0.09 a unit an hour

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

430625480151138

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: See: https://docs.netapp.com/us-en/cloud-manager-sync/faq.html
• System requirements:
  • Each Sync relationships requires a Cloud Sync license
  • A data broker is required to be deployed
  • The service is managed via NetApp Cloud Manager

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: See : https://www.netapp.com/us/media/software-support-plan-product-description.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: We could provide Professional Services Consultancy, however this product is very simple to configure and use. I have not come across any instance where PS is needed to setup or support this service; ; PS would be charged on a minimum half day rate depending on requirements
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online Documentation is available - https://docs.netapp.com/us-en/cloud-manager-sync/index.html
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: We do not hold any data via this service. It transfers data from one customer repository to another
• End-of-contract process: Any configured sync relationships stop

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A WebGUI (https://cloud.netapp.com/cloud-manager) is used to access the service. In Cloud Manager there is a Cloud Sync tab where the service is configured and managed
• Accessibility standards: None or don’t know
• Description of accessibility: A WebGUI (https://cloud.netapp.com/cloud-manager) is used to access the service. In Cloud Manager there is a Cloud Sync tab where the service is configured and managed
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: There is a full API set available for Cloud Sync; ; Setup - https://docs.netapp.com/us-en/cloud-manager-sync/api-sync.html#getting-started; ; Available API's - https://api.cloudsync.netapp.com/docs/static/index.html
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Different data brokers can be configured for different sync relationships. For large sync relationships multiple data brokers can be used

Analytics

• Service usage metrics: Yes
• Metrics types: - Items transfered; - Amount of data transfered; - Transfer time; - Transfer errors; ; https://docs.netapp.com/us-en/cloud-manager-sync/task-managing-reports.html#creating-reports
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: NetApp

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: This product syncs 2 customer data stores, so the data protection is carried out by the source and target device, not this service
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: We do not hold any data via this service. It transfers data from one customer repository to another
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: This is dependant on where the data brokers are located. If they are located in a Cloud Hypervisor then the availability of that specific hypervisor would be the SLA on the data broker. If the data broker was on-prem then it would be based on the SLA's provided by your on-prem infrastructure
• Approach to resilience: Multiple data brokers can be configured to provide resiliency
• Outage reporting: https://status.services.cloud.netapp.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Authentication is federated with an external provider (Auth0 by default) using username / password. Auth0 authenticates username and password and passes JWT token into users browser cookie space. Federation to existing IAM is supported via ADFS in Microsoft AD , for more information see: https://services.cloud.netapp.com/misc/federation-support
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Other
• Description of management access authentication: Authentication is federated with an external provider (Auth0 by default) using username / password. Auth0 authenticates username and password and passes JWT token into users browser cookie space. Federation to existing IAM is supported via ADFS in Microsoft AD , for more information see: https://services.cloud.netapp.com/misc/federation-support

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company
• ISO/IEC 27001 accreditation date: 26/05/2021
• What the ISO/IEC 27001 doesn’t cover: Details can be found here: https://security.netapp.com/certs/
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • https://security.netapp.com/certs/
  • NetApp Cloud Services SOC 2 Type 1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27001 and ISO/IEC 15408; ; For further information check the below links:; https://security.netapp.com/certs/; https://library-clnt.dmz.netapp.com/info/web/ECMP1138936.html?&access=a
• Information security policies and processes: NetApp follows a standard process to address vulnerabilities and notify our customers.; Vulnerability report received. ; Verification. NetApp PSIRT engineers will verify the vulnerability and provide assessment within the CVSS framework.; Resolution development. ; Notification. NetApp will disclose the minimum amount of information required for a customer to assess the impact of a vulnerability in their environment, as well as any steps required to mitigate the threat. ; Attribution. ; Standard delivery methods for NetApp security information:; Security Advisory — Provides information regarding security vulnerabilities that might affect NetApp products and require an upgrade, patch, or direct customer action to remediate. ; Security Bug Report — Provides information about low-severity or False Positive security vulnerabilities and is available via Bugs Online (requires login); NetApp’s adherence to standards and participation in standards bodies shows our commitment to security best practices.; The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:; National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability Guidelines; ISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosure; ISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability GuidelinesISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosureISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Undisclosed
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability GuidelinesISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosureISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management handling procedures have been developed and maintained to cover all potential types of security incidents, including, but not limited to: (1) intrusion, (2) denial of service, (3) malicious code, (4) malicious communications, and (5) misuse of resources. Redovery strategies that NetApp would use if a cyber attack were to occur is company confidential. Testing for cyber attack scenarios has been donesuccessfully and will continue to be done in the future.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £0.09 a unit an hour
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: You can access a 14 day free trial for Cloud Sync
• Link to free trial: The Free 4 day trial starts when you enable Cloud Sync

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.