Arrow Business Communications Limited

Managed Backup & Disaster Recovery

This service is delivered by experienced and certified cloud support teams, providing proactive and reactive support for all Disaster Recovery testing scenarios to either outsource, complement or extend existing capabilities.

Develop a BCPDR support model that will support the overall BCPDR Strategy.

Features

• BCPDR Plan Review
• Table Top run through
• Scenario simulations
• Full Disaster Recovery Simulation

Benefits

• Extend existing internal support capabilities
• Supports the Development of the BCP DR Strategy
• Assurance for core system / data recovery in disaster scenarios
• Ensure the BCPDR Plan meets objectives .
• Identify vulnerabilities that should be addressed.

£900 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@aro.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

430871839328868

Contact

John Loftus
07545 929225
gcloud@aro.tech

Planning

• Planning service: Yes
• How the planning service works: The service will provide your organisation with the information needed to make key decisions to further migrate services and/or adopt other capabilities within the Microsoft suite of products, ranging from Azure to Microsoft 365 services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Microsoft Teams
  • Microsoft Azure
  • Microsoft Dynamics 365
  • Microsoft Power Platform

Training

• Training service provided: Yes
• How the training service works: This is delivered through our cloud adoption and enablement program. Customers benefit from access to highly accredited, skilled technicians throughout the engagement. ; ; Adoption and enablement can be utilised for both technical staff and end users to increase the proficiency of the services being deployed, enhancing cloud adoption.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Microsoft Teams
  • Microsoft Azure
  • Microsoft Dynamics 365
  • Microsoft Power Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Arrow have developed a methodology which assists organisations in transitioning services to the cloud, enabling complete transformation of services or the support needed on specific items within the cloud migration process.; ; With fully qualified and accredited engineers in Microsoft 365 and Microsoft Azure, from architecture through to support, Arrow are well placed to provide the support services required to assist and support with any migration or new implementation of services within the Microsoft cloud environment.; ; Support onboarding is a key aspect to this phase, where skilled engineers will assist the customer in migrating their support services.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • Microsoft Dynamics 365
  • Microsoft Power Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Built on industry standard ITIL and Agile principles, our methodology benefits from our approach to industrialising the delivery of IT services and solutions through repeatable best practice and standards. ; ; Our solution lifecycle methodology reflects our experience in delivering infrastructure services over the last decade and includes: ; ; A suite of integrated modular service management tools and processes, accredited to ISO 9001 standards ; ; Commercial, service and project governance methodologies, driving value-based continual improvement that reduces the risk of change and offers predictability ; ; Operating procedures and knowledge to ensure a consistent, best value customer experience

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: This service is delivered by an experienced and Microsoft certified cloud support team, capable of providing proactive and reactive support for all workloads within Microsoft 365 to either outsource, complement or extend existing support capabilities.; ; This service allows the Partner to understand the current support provision and to develop a Cloud support model that will maximise the benefits of adopting Microsoft Tier 1 support for Microsoft licencing, Cloud service & Feature adoption.; ; Circle has a fully capable cloud support team, capable of providing proactive and reactive support for all items within Microsoft Teams Telephony Management & Support to either outsource, complement or be specific with items which aren’t core part of what the customer is capable of.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard response time is four working hours Monday-Friday 8 - 6pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: NA

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance UK Limited
• ISO/IEC 27001 accreditation date: 01 December 2023
• What the ISO/IEC 27001 doesn’t cover: This certificate is valid for the following scope:; ; Provision of IT and Telecommunications Services (AV and Video Conferencing, Business Mobile, Cloud Telephony, Contact Centre, Cyber Security, Data Centre Services, Data services, IT, Software Development, Mobile Data) in accordance with the Statement of Applicability, version 1.0, plus Code of Practice ISO 27017:2015 on information security controls for cloud services and Code of Practice ISO 27018:2019 for protection of personally identifiable information (PII) in public clouds.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit. ODS Code: 8J121

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  To help us drive wellbeing and engagement throughout Arrow, we have dedicated Wellness Champions at each of our key sites – these are voluntary roles and act as a central point of contact for advice and guidance around the mental health and wellbeing of our people. They also help to drive the promotion and organisation of various corporate social responsibility initiatives across Arrow further driving engagement. A dedicated Teams channel is used to communicate, share, and promote these activities.; Each Champion has completed Mental Health First Aider training so that they are equipped with the necessary skills to fulfil this role. These courses run through MHFA England have also been attended by other members of the wider team.; The engagement of our people is paramount at Arrow, and we track this closely, currently sitting at 89% this places us in the upper quartile of all benchmarked organisations. In addition to our 2 main annual surveys, we also track the wellbeing and resilience of our people as well as our eNPS score monthly to ensure we keep a close temperature check on how they are feeling. Our current eNPS score is 52% which places us in the top 25% of organisations in our industry.

Pricing

• Price: £900 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@aro.tech. Tell them what format you need. It will help if you say what assistive technology you use.