KERV DIGITAL LIMITED

Robotic Process Automation (RPA) Implementation Service

Power Platform Robotic Process Automation implementation services provide by a Microsoft Solutions partner. Use our service to introduce, design and developed RPA solutions within your organisation with focus on value creation. We support discovery activities, architecture, governance set-up, DevOps/SecOps tooling, service design, experience research/design, technical architecture and all related services.

Features

• Complete solution delivery from discovery to production deployment
• Use attended/unattended bots to complete repetitive, otherwise manual tasks
• Embed intelligent decision making capability into your business solutions
• Automate capture and processing of manual, paper based information
• Automate data exchange between departments and systems
• Develop business hypothesis and validate through pilot development
• Specifically define how ROI will be achieved and measured
• Low code implementations using Microsoft Power Platform and Azure
• Agile delivery approach aligned to GDS service principles

Benefits

• Automate repetitive tasks, focus effort on high value tasks
• Digitize paper based business processes, accelerate your digital transformation
• Streamline processes to remove bottlenecks and increase throughput
• Deploy a hybrid workforce with assisted or unassisted automation
• Improve task completion, data accuracy and output quality
• Integrate RPA with existing solutions and services easily
• Solution certainty through our deep technical experience with Azure
• Get exactly what’s needed through agile, open design, approach
• Access to our accelerators, accelerating implementation

£400 to £1,250 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@kerv.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

430928831207772

Contact

Mike Wrout
01212815309
frameworks@kerv.com

Planning

• Planning service: Yes
• How the planning service works: We provide a flexible and collaborative approach to planning and strategy development, from ideation (including business case writing), all the way through to live service and subsequent continuous improvement. We have a dedicated project management office who specialise in technology delivery and have experience at all stages of the programme lifecycle, including supporting service development from pre-alpha onwards. ; ; We do this through a proven, GDS aligned, Agile Scrum and PRINCE2 wrapped methodology, combined with ITIL-based operational service delivery (using our award-winning DevSecOps capability). Our preference is to work openly through sprints with customers and partners, using a one-team, one-goal approach, and use a continuous delivery principle to provide demonstrable benefit as early as possible in all of our work. ; ; Whilst implementation phases are run as a series of agile sprints, the inputs, outputs and processes governing them are closely monitored and tightly controlled. Project plans are aligned with deliverables and a burn-up of points is used to provide clear activity status, leading to a high degree of confidence in milestones. Planning service works with specific services.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide tailored training programmes to meet requirements through on-site or remote training.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Power Platform
  • Microsoft D365 (Dynamics) Customer Engagement
  • Microsoft D365 (Dynamics) Business Central
  • Microsoft D365 (Dynamics) Field Service
  • Microsoft D365 (Dynamics) Marketing
  • Microsoft D365 (Dynamics) Supply Chain Management
  • Microsoft D365 (Dynamics) Sales
  • Microsoft Power Apps
  • Microsoft Azure Cloud
  • Microsoft AI (Artificial Intelligence) / Machine Learning

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our packages offer fully outsourced or collaborative quality assurance support for test strategy definition, planning, execution and reporting: ; Testing Maturity Assessment, High Level Testing Strategy Definition, Iterative Test Plan & Execution, Management Reporting, Functional Testing, Integration Testing, Migration Testing, Exploratory Testing, Specialized Testing (e.g. Security), Automated Testing.; ; As part of on-boarding you our QA manager will have some preliminary questions, and we’ll need secure access to your environments for more detail see more information. ; ; Our QA packages support with manual testing programmes and our specialized packages for support in other areas.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer predefined support packages incidents as follows: (9am – 5pm), core+ (8am – 6pm), extended (6am – 10pm) with 24/7 (10am – 6am) available. support packages for core business hours (9am – 5pm). ; ; Incidents are classified as P1 (Production System Down), P2 (Production System Impaired), P3 (System Impaired), P4 (General Guidance & Requests) with associated SLA’s for response times. Response times are as follows: P1: 1 Hour Response, P2: 2 Hour Response, P3: 4 Hour Response, P4: 2 Day Response. ; ; Support for defect repair is available as a bolt on service. ; ; Support is provided directly via a team of dedicated DevOps engineers

Service scope

• Service constraints: Our services are designed to be flexible and can be tailored to meet your requirements, constraints should only be expected in line with type of service consumed. We can provide services on-site and remotely in the UK and India.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1: Critical - Response Time: 2hr P2: Major - Response Time: 4hr P3: Important - Response Time: 8hr P4: Minor - Response Time: Varies on request
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Our third party chat platform experience meets disability accessibility requirements and follows stringent industry standards, including ADA and WCAG 2.0 AA compliance. This applies to the Engagement Window, engagements and surveys for both the desktop and mobile web (iOS and Android). Detailed documentation can be found here: https://support.liveassistfor365.com/hc/en-us/articles/360006117234-Creating-Accessible-Engagements
• Support levels: We offer predefined support packages incidents as follows: (9am – 5pm), core+ (8am – 6pm), extended (6am – 10pm) with 24/7 (10am – 6am) available. support packages for core business hours (9am – 5pm). Incidents are classified as P1 (Production System Down), P2 (Production System Impaired), P3 (System Impaired), P4 (General Guidance & Requests) with associated SLA’s for response times. Response times are as follows: P1: 1 Hour Response, P2: 2 Hour Response, P3: 4 Hour Response, P4: 2 Day Response. Support for defect repair is available as a bolt on service. Support is provided directly via a team of dedicated DevOps engineers

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 19/10/21
• What the ISO/IEC 27001 doesn’t cover: Nothing, the certification scope fully covers cloudThing (Kerv Digital) and customer systems and services
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Kerv Digital will identify opportunities to remove/reduce environmental impacts through the contract. Initially, we conduct discoveries, either as pre-sales or as part of detailed analysis/design work, during which we look at ways of incorporating energy efficiencies by: ; ; • Designing low-carbon cloud-first services by migrating away from energy inefficient on-premise services. ; ; • Designing energy efficient services (e.g. Remote Network Testing systems) for clients with measurable carbon reductions e.g. eliminating hardware, paper, printing toners and printers. ; ; • Plan and agree energy efficient ways of working e.g. reducing the need for onsite meetings through collaboration tools. ; ; These measures are captured in the solution design and project plans and reviewed with clients through project governance. Through our Environmental policy and management system, we review operational activities to ensure compliance with legislation and identify opportunities to reduce emissions, waste, pollution and promote energy efficiency. This is reviewed bi-weekly. ; ; Our Carbon Reduction Plan details our objectives and associated actions over the next 5 years.

  Covid-19 recovery

  Kerv Digital did not furlough any staff during the crisis and have continued to recruit throughout. We’re actively looking at ways to support the recovery through adaptation of existing practices and introduction of new ones, such as applying for the Government Kickstart programme via a Kickstart Gateway and supporting the employment of veterans of the British Armed Forces as we have committed to do for other frameworks and partnerships. ; ; To support re-employment, Kerv Digital will work with Buyers to understand local and national priorities. Where appropriate Kerv Digital will support practices that identify recruitment and training opportunities, prioritising those that had become unemployed as a result of the crisis and re-training where appropriate. This may include the extension of our Academy Programme in India which supports the recruitment and training of staff who do not possess the specific skills required for the delivery of our services, this has supported over 60 staff entering the business and undertaking 6 months of training, supporting our wider Continuous Professional Development (CPD) company programme. ; ; Where possible, we will support developing supply chains in areas that align with the Buyers requirements whether locally or nationally. Kerv Digital will continue and increase its support for SMEs and social enterprises and provide flexibility in its supply chain, where appropriate, to ensure that buyers’ requirements can be met using providers who are supporting re-employment. ; ; We have an externally audited governance function that is represented at Board Level and provides a framework for our processes and procedures, and it is aware of relevant government legislation and contractual commitments we make. Targets will be agreed as appropriate with Buyer’s and our ISO:9001 QMS and supporting policies will be used to ensure employment and supply chain opportunities are managed and measured effectively against targets.

  Tackling economic inequality

  Kerv Digital was founded to be an ethical business with the aim of achieving positive social impact through its commercial activity in the provision of software development, digital transformation and DevOps support services. ; ; The ambition was encapsulated in our ‘Build Future’ mission statement to support the long-term success of our clients, employees and community. We’re dedicated to a small number of vertical markets, of which Non-profit and Government are core sectors, and actively invest to give back to our customers, an example of which is our Non-profit and Government ‘powerUps’. This IP is donated free to Non-profit and Public Sector clients to solve the ‘common but hard’ problems, reducing costs and delivery times for projects utilising the Microsoft Power Platform. ; ; We actively engage in such practices with Microsoft and have located our Birmingham office in Longbridge, which is ranked 1857 of 32,844 on the Index of Multiple Deprivation and is in the most challenged 5% nationally. We will continue to provide employment/training opportunities locally. ; ; We operate in a high-growth sector, where skills are at a premium. We will continue to invest in initiatives to provide access to digital skills. For example: ; ; • Generation UK offers fast-track training for young people from deprived areas, leading to apprenticeships. We have taken on 4 apprentices and are seeking to expand this. ; ; • Power Platform school – a partnership with Microsoft to provide learning opportunities to adults from the BAME community. Activities include a charity Hackathon and mentoring programme, sharing lessons and skills from industry leaders. ; ; • We target and develop opportunities through ongoing engagement with Microsoft’s Not for Profit community and clients such as Learnlight and the Scouts Association.

  Equal opportunity

  We support equal opportunities, encouraging employees to gain industry-recognised qualifications. We provide all staff fully funded Microsoft qualifications, vocational skills, leadership development, staff development and formal appraisals. Kerv Digital celebrates Anglo/Indian heritage, encouraging all aspects of diversity. ; ; In Kerv Digital India, women are represented above the national average. Whilst the gender pay-gap in both countries is far better than the national average we are targeting greater female representation through gender neutral job adverts and gender balanced interview panels ; ; To promote diversity and motivate teams, staff can work flexibly to promote a better work/life balance. Leave arrangements support religious festivals, maternity and sick leave requirements. Social channels via Teams ensure regular contact between UK and India staff, including a book club, cooking challenges, team games and a weekly ‘Icebreaker’ to introduce new staff. Benefits include an employee assistance programme, private healthcare, performance-related pay and share options. A Golden Globes-style ceremony recognises staff achievements.

  Wellbeing

  Kerv Digital is a socially conscious business, which services clients and projects that have a positive social impact on society. ; ; We’ve a strong cultural identity and mission statement that is ‘Build Future’, which means we always take the long-term view and invest in the success of our employees, local community and customers across our chosen markets of Non-profit/ membership & UK public Sector. ; ; We strive to operate to the highest standard and are committed to providing a positive workplace for staff and their physical and mental wellbeing. ; ; As a plan of action: Our policies, processes and procedures are set-out in our Business Management System and Staff Handbook that provide guidance for day-to day activities, clearly upholding best practice and employee interests as part of our conformity to our ISO:9001, ISO27001:2017 and ISO27701:2019 standards. ; ; Progress and output are reviewed by the Governance Team on a monthly basis and escalated to the Executive Board, as necessary. ; ; Additionally, we’ve launched a Staff Wellness and Employee Assistance Programme called ‘healthThing’, a staff drive and company funded initiative specifically focused on promoting mental and physical wellbeing. We have a dedicated ‘healthThing’ Teams Channel and a dedicated section in the Company Newsletter to share numerous and various activities and events arranged for staff. Our success is measured by our Employee Satisfaction Survey results and our success is demonstrated by our employees voting us in 2021 as the 3rd best small company and the 7th best technology-sector company to work for in the UK.

Pricing

• Price: £400 to £1,250 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@kerv.com. Tell them what format you need. It will help if you say what assistive technology you use.