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Tech Mahindra Limited

Cloud Infrastructure and Application Operations

ITIL based service delivery, operations, maintenance and support for cloud hosted applications.
24/7 incident/request resolution
change/configuration management, operations, access, security, assets and compliance.
Automated monitoring
Customisable service and performance levels with realtime Reports/dashboards.
Help customers migrate applications to the Cloud and leverage native Cloud capabilities for maximum performance of applications

Features

  • Cloud application modernisations migrations
  • Container services using TM BlueMarble

Benefits

  • Provisioning & Orchestration
  • Round the clock support

Pricing

£400 to £600 a user a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at MB00787638@techmahindra.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 3 1 3 1 6 5 1 4 2 2 8 6 7 9

Contact

Tech Mahindra Limited Michael Blakemore
Telephone: +44 7432452595
Email: MB00787638@techmahindra.com

Planning

Planning service
Yes
How the planning service works
TechM will work with the customer to assess their current environment and develop a migration/adoption plan to best meet the business needs. We have extensive experience in the cloud software and services adoption process within a wide range of organisations so will be able to identify potential pitfalls and ensure migration plans take these into account. The design process will include a collaborative workshop based approach to ensure that the customer's experience and organisational requirements are integral to the design process.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
TechM will work with the customer to design a migration plan that meets requirements while minimising impact to the customer's users and organisation. TechM will assist the customer in defining the scope of the migration but the customer is responsible for identifying all in-scope application components and data. TechM will provide management of the process and will be responsible for troubleshooting any issues. The customer is responsible for acceptance testing to ensure data is available as expected but TechM will provide support to resolve any testing issues that may be encountered.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
TechM provides complete quality assurance testing of the system before go-live, to ensure user adoption is high and the system efficiencies are optimised.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We can support products hosted on a wide variety of platforms, both cloud and traditional forms of hosting. This can be at a system level or application level depending on customer needs. Our preferred solution is to provide automated tools to build infrastructure on a service like AWS but can support other cloud providers, such as Google Cloud Platform, Microsoft Azure, Heroku and Cloud Foundry

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
ASAP.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
N/A
Support levels
1. P1 Response time as 30 mins. Resolution SLA depends on various contractual obligations with CSP. SLA credit level discussions would be done during the contracting phase.
P2 Response time as 60 mins. Resolution SLA depends on various contractual obligations with CSP. SLA credit level discussions would be done during the contracting phase.
P3 Response time as 4 hrs. Resolution SLA depends on various contractual obligations with CSP. SLA credit level discussions would be done during the contracting phase.
2. Cost Shall dependon the specific customer requirement
3. Both technical account management and cloud support engineer

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
01/01/2022
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
01/01/2022
CSA STAR certification level
Level 5: CSA STAR Continuous Monitoring
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We demonstrate an effective stewardship of the environment through activities that:
Deliver additional environmental benefits including working towards net zero greenhouse gas emissions.
Influence staff, suppliers, customers and communities to support environmental protection and improvement

Covid-19 recovery

We help local communities to manage and recover from the impact of COVID-19
through activities that:
Support people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding.
Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services.
Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors.
Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.
Improve workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.

Tackling economic inequality

We create new businesses, new jobs and new skills through activities that:
Create opportunities for entrepreneurship and help new, small organisations to grow, supporting economic growth and business creation.
Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas.
Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors.
Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.
Influence staff, suppliers, customers and communities to support employment and skills opportunities in high growth sectors.
We increase supply chain resilience and capacity through activities that:
Create a diverse supply chain including new businesses and entrepreneurs, start-ups, SMEs, VCSEs and mutuals.
Support innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services.
Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity.
Demonstrate collaboration throughout the supply chain, and a fair and responsible approach to working with supply chain partners.
Demonstrate actions to identify and manage cyber security risks, including in the supply chain.
Influence staff, suppliers, customers and communities to support resilience and capacity in the supply chain.

Equal opportunity

We reduce the disability employment gap through activities that:
Demonstrate action to increase the representation of disabled people in the contract workforce.
Support disabled people in developing new skills, including through training schemes that result in recognised qualifications.
Influence staff, suppliers, customers and communities to support disabled people.
We tackle workforce inequality through activities that:
Demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce.
Support in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills.
Demonstrate action to identify and manage the risks of modern slavery, including in the supply chain.

Wellbeing

We improve health and wellbeing through activities that:
Demonstrate action to support the health and wellbeing, including physical and mental health, in the workforce.
Influence staff, suppliers, customers and communities to support health and wellbeing, including physical and mental health.
We improve community integration through activities that:
Demonstrate collaboration with users and communities in the co-design and delivery of the contract to support strong integrated communities.
Influence staff, suppliers, customers and communities to support strong, integrated communities.

Pricing

Price
£400 to £600 a user a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at MB00787638@techmahindra.com. Tell them what format you need. It will help if you say what assistive technology you use.