OMNIA SMART TECHNOLOGIES LIMITED
Omnia Data Analytics
Our service streamlines business processes and enhances system connectivity through bespoke solutions and expert consulting. We facilitate seamless transitions between systems with change management and tailor development services to align with client specifications, culminating in the implementation of our versatile cloud solution, AIOne.
Features
- Streamlines workflows for improved efficiency and superior operational outcomes.
- Waste Round Modelling: Eliminates inefficiencies streamlining, cost-effective operational workflow.
- Connectivity Consulting: Expert system integration for seamless, uninterrupted information flow.
- Technology Strategic deployment of innovative technology solutions for business enhancement.
- Tailored technology setups to fulfill unique business requirements.
- Ensures technological investments align with strategic business objectives.
- Smooth transition assistance for new system integration and adoption.
- Reliable, ongoing assistance for optimal system performance and uptime.
- Empowers staff with skills for new technological tools and systems.
- Secure, efficient data transfer to upgraded cloud platforms.
Benefits
- Aligns technology deployment with client operations for seamless business integration.
- Configures technology precisely, integrating into client workflows for optimal efficiency.
- Strengthens connectivity, ensuring stable cloud solutions and uninterrupted service.
- Streamlines waste and sweeper rounds, significantly reducing client operational costs.
- Consulting services identify savings, optimising technology investments and reducing expenses.
- Daily support services maintain system integrity and consistent operational performance.
- Accelerates onboarding processes, enabling quicker adaptation to new technologies.
- Enhances data management, improving decision-making with timely, accurate information.
- Simplifies change management, reducing deployment times for faster transition.
- Provides continuous improvement insights, advancing client technology capabilities steadily
Pricing
£11,000 to £33,500 a licence a year
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at mike.stewart@weareomnia.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 3 1 3 2 5 6 6 1 7 6 0 3 6 7
Contact
OMNIA SMART TECHNOLOGIES LIMITED
Mike Stewart
Telephone: 07895660253
Email: mike.stewart@weareomnia.com
Planning
- Planning service
- Yes
- How the planning service works
- We employ a robust, step-by-step methodology to guide buyers in implementing cloud hosting or software services. Starting with a thorough analysis of current operational and management issues, we develop clear AS-IS and TO-BE process flows. Systems are then configured to align with operational needs, followed by extensive testing and piloting to ensure compliance with management and operational requirements. Post-trial success, we craft and execute a tailored deployment plan complemented by comprehensive training via face-to-face sessions, online platforms, and instructional videos. Post-deployment, we provide accessible support through phone, email, chat, and in-person engagements with our dedicated support team.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- For Fleet management technology
- Focusing on our own platforms AIone Job Management Module
- Focusing on our own platforms AIOne Asset Management module
- Focusing on our own platforms AIOne Execution Module
Training
- Training service provided
- Yes
- How the training service works
- Our training program is meticulously designed to empower users with the knowledge and skills needed to maximize the potential of the AIOne platform within fleet operations.. We offer a blend of face-to-face workshops for hands-on experience, webinars for broader topic coverage, and a suite of on-demand video tutorials for self-paced learning. Our curriculum covers system navigation, feature utilisation, data analytics, and best practices for system maintenance and troubleshooting. Continuous learning is supported through periodic updates on new features and advanced techniques to optimise fleet management.
- Training is tied to specific services
- Yes
- Services the training service works with
- Our own platform (AIOne) and other solution we offer.
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We facilitate a smooth transition to the AIOne platform or between cloud services with a comprehensive migration strategy tailored to fleet operations. Our process begins with a thorough assessment of the existing infrastructure to identify data migration paths and any potential challenges. We develop a phased migration plan to minimise disruption, which includes data integrity checks, system compatibility assessments, and a pilot migration phase to ensure operational continuity. Our team provides hands-on support during the migration, leveraging best practices to optimise the transfer process. After migration, we conduct extensive post-migration testing and verification to ensure the new system operates seamlessly within the client’s ecosystem. Training and support are provided throughout to empower users and maintain operational efficiency.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Our AIOne Platform
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our approach to quality assurance and performance testing for fleet operations with AIOne is comprehensive and data-driven. Initially, we conduct a collaborative review of the client's fleet management objectives to tailor our QA process. This includes environment setup, test case creation reflecting real-world fleet scenarios, and meticulous execution of functional, integration, and user acceptance tests. Performance testing is rigorously conducted to ensure AIOne can handle the dynamic demands of fleet operations, focusing on system responsiveness, scalability, and reliability under various load conditions. Continuous feedback loops are established for iterative improvement, and detailed reports are provided for transparency. Our dedicated QA team works closely with clients to adapt testing strategies as needed, ensuring AIOne delivers peak performance and robustness in the client's operational context.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- How the support service works
- We provide comprehensive support for our AIOne platform and related services through multiple channels. Each client is paired with a dedicated support team to ensure personalized service, backed by service level agreements with penalty clauses for non-compliance, guaranteeing a high standard of service. Regular quarterly reviews are conducted to monitor and maintain SLA achievements. We allocate resources on-site to facilitate consistent software use and provide immediate assistance. Release management is meticulously planned to avoid operational hours, ensuring zero disruption. Additionally, we extend our support to help businesses manage their existing technology seamlessly alongside AIOne.
Service scope
- Service constraints
- We only support our own solutions, and help migrate users form existing system to our platform.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our commitment to providing exceptional support includes adhering to strict Service Level Agreements (SLAs) that ensure timely responses to all inquiries. During business hours, our response time is within 2 hours for critical issues and within 24 hours for standard queries. On weekends, response times may extend up to 48 hours for non-critical issues, reflecting our dedication to align with operational requirements while also recognising the need for comprehensive coverage outside of standard working hours. This structured approach guarantees that all questions are addressed promptly, ensuring minimal disruption to your operations.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Our company is committed to providing comprehensive support at every organisational level. We offer a robust service level agreement (SLA) that ensures timely and effective issue resolution, underpinned by penalty clauses for added accountability.
Standard Support: All customers benefit from our dedicated support team, accessible via email, phone, and a ticketing system for any service-related queries.
Technical Support: A specialised technical team is on standby to address platform-specific and cloud support concerns, ensuring expert assistance is always available.
Cost of Different Support Levels:
Our pricing structure is designed with simplicity in mind. The cost of support is integrated into the standard service pricing. We believe in equitable access to high-quality support and do not differentiate between support levels – every customer receives the same exceptional service without any additional fees.
Provision of Account Management and Technical Support Personnel:
Each customer is paired with a dedicated account manager to provide personalized service management. Additionally, we have qualified cloud support engineers as part of our technical team, ready to address any intricate platform or infrastructure issues that may arise.
By adopting this holistic approach, we ensure that our customers always have access to the necessary resources, expertise, and support they require.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- ICO
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Central to our mission is the reduction of environmental impact through advanced fleet optimisation. Leveraging AI for route optimisation and employing sophisticated telematics, our solution significantly cuts down carbon emissions. By minimising idle times, optimising routes, and ensuring vehicle efficiency, we empower local authorities to contribute actively to environmental sustainability, aligning with global climate action goals.Covid-19 recovery
The pandemic has magnified the necessity for adaptable and resilient public services. Our software enhances fleet management flexibility, crucial for uninterrupted essential services. Through optimised logistics, we facilitate adherence to health guidelines, safeguarding community health and aiding in the societal recovery from COVID-19 disruptions.Tackling economic inequality
Our technology ensures equitable access to public services by optimising resource deployment across communities. Efficient fleet management translates to more consistent and reliable service delivery, bridging service gaps and fostering economic parity. This approach underpins our commitment to mitigating economic inequalities, ensuring that advancements in service efficiency translate to benefits for all community segments.Equal opportunity
We champion inclusivity, ensuring our platform is accessible, thereby promoting an inclusive work environment for our clients. This commitment extends to our workforce, where we prioritise diversity and equal opportunities, understanding that a varied team brings innovative solutions.Wellbeing
By streamlining public service fleets, our solution indirectly bolsters community wellbeing. Efficient, reliable services contribute to cleaner, safer environments, enhancing quality of life. Our commitment to wellness extends beyond physical health, recognising the role of dependable public services in fostering social cohesion and mental wellbeing.
Our engagement with these social value themes is both a reflection of our corporate ethos and a strategic alignment with our clients’ objectives. Through our fleet optimisation service, we not only aim for operational excellence but also strive to be a catalyst for positive social change, addressing climate challenges, supporting recovery efforts, promoting equality, and enhancing community wellbeing.
Pricing
- Price
- £11,000 to £33,500 a licence a year
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at mike.stewart@weareomnia.com.
Tell them what format you need. It will help if you say what assistive technology you use.