People Insight Ltd

People Insight

People Insight marries AI-driven survey technology with human experience to accelerate action for high-performing organisations.

As a trusted partner of organisations across the world, our advanced staff survey technology and expertise will empower every employee’s voice, everywhere.

Features

• Real-time reporting
• Action focused technology
• OS agnostic
• Multi-language
• Easy to implement
• Survey building wizzard
• Multi-dashboard/survey reporting
• Historical data comparison
• External benchmarking
• AI technology integrated

Benefits

• Gain employee insight
• Employee retention indication
• Culture diagnostic
• Employee engagement scores
• Pinpoint employee engagement hot spots
• Understand the employee lifecycle experience
• Easily understand verbatim feedback
• Analyse data by any demographic
• View action planning progress across the organisation
• Self-managed or fully managed by us

£1 to £50 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.townsend@peopleinsight.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

431704055546398

Contact

Simon Townsend
07920792315
simon.townsend@peopleinsight.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Support provided during UK working hours, Monday - Friday
• System requirements: Modern web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 hours Monday- Friday 8.30-5.30
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Intercom
• Onsite support: Yes, at extra cost
• Support levels: Full onboarding, training and support is provided for self-managed clients as part of the licence fee. ; ; A fully managed service where we run the surveys for you is also available, this is provided at £200 per hour. ; ; Each client has a technical account manager and an overall account manager assigned to them as well as a consultant. ; ; All support is provided by our team based across the UK.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide full online onboarding and training via a series of virtually hosted training modules with a dedicated account/programme manager. Documentation is provided to supplement the training with an online training library and chat support available 24/7.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: PPTX
• End-of-contract data extraction: Users can extract anonymised data via the platform in CSV format. The full data set can be provided to a new supplier (This is to protect employee anonymity.
• End-of-contract process: At the end of the contract we will work with the customer to ensure a smooth handover process either to a new supplier or internally. This primarily focuses on the management of the customer’s data held by People Insight.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All features available on both mobile and desktop
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Admin users of our platform can customise the look and feel (Logos, colours, fonts, imagery etc.) via the admin function of the platform

Scaling

• Independence of resources: To ensure users aren’t affected by others’ demand on the service, we implement scalable architectures, enforce rate limiting, use caching strategies, and engage in continuous monitoring and analytics to adjust resources efficiently.

Analytics

• Service usage metrics: Yes
• Metrics types: Survey responses; Dashboard interactions; Admin interactions ; Action planning interactions
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data is exported via the platform as either an Excel, PDF or PowerPoint file
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PowerPoint
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: People Insight will use commercially reasonable efforts to ensure that the Platform and/or Online Services will be available at all times, excluding when the Platform and/or Online Services is unavailable due to: a) scheduled maintenance required as determined by People Insight; and b) causes outside the reasonable control of People Insight that could not have been avoided by its exercise of due care, including any outages caused by: 1) the internet in general;; 2) a Client-caused event; 3) any Force Majeure Event.; ; Scheduled maintenance will be performed during off-peak hours with at least 48 hours of notice to the Client. Unscheduled maintenance will be communicated immediately with an estimated time to resolution.; ; “Downtime” is defined as the Platform and/or online services having no availability, expressed in minutes. If Downtime exceeds a certain amount per month, the Client is entitled upon written request to:; ; A Fee refund proportionate to the duration and severity of the service outage:; Downtime 30 minutes or less, no Fee refund; Downtime 31 to 120 minutes, Client is eligible for a 5% Fee refund of 1/12 Annual Licence Fee; Downtime above 120 minutes, Client is eligible for a 7.5% Fee refund of 1/12 Annual Licence Fee.
• Approach to resilience: Available on request.
• Outage reporting: Via email

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We have implement multi-factor authentication, role-based access control, and we encrypted communications. We use minimum privileges, monitor activities, update regularly, and we train users on security best practices to prevent unauthorised access.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 22/10/2018
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISMS Overview; IS Policy; Physical Security; Asset Management; Password Policy; Change Management; Risk Management; Business Continuity; Cryptography Policy ; Incident Management Policy ; Laptops & Mobile Devices Policy; ; Policies are managed by our DPO who reports directly to the MD. Training and audits are undertaken to ensure adherence to policies and procedures

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our process includes documented procedures, impact analysis for changes, risk assessment, stakeholder reviews, and approval workflows. This ennsures stability and security with traceable records and controlled updates.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process includes regular scanning, threat assessment, prioritised monthly patching, ongoing monitoring, and comprehensive reporting to mitigate risks and enhance our system’s security posture
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring process involves continuous surveillance, real-time alerts, incident analysis, and rapid response to potential threats, ensuring robust security and compliance with industry standards.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process entails swift detection, detailed incident logging, thorough investigation, effective resolution, and post-incident analysis to prevent recurrence, ensuring minimal impact and continuous improvement in response strategies.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  Our platform has enabled clients to support their employees with a return to work post-pandemic, looking at areas such as working arrangements, work-life balance and caring duties.

  Equal opportunity

  Through our Diversity and Inclusion survey questions, clients are able to gain a richer understanding of how employees feel when it comes to equality and inclusion and highlight any areas within the business that need improvement

  Wellbeing

  Through our health and wellbeing survey questions, clients are able to understand how an employees role might be impacting their wellbeing and highlight any areas within the business that need improvement

Pricing

• Price: £1 to £50 a user a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.townsend@peopleinsight.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.