Thomson Reuters

C-Track E-Filing

C-Track E-Filing allows parties or their representatives to electronically file documents using a web browser. The system is available as a publicly accessible website with the requisite security protections. Once logged in users are able to electronically file documents, allowing individuals without computers to file pleadings using public internet terminals.

Features

• Publicly accessible with user login
• Rules-based case access for prosecution or defence
• Electronic case generation
• Displays all case parties and whether they will receive e-service
• Document submission
• Plea submission
• Filing queue management
• Review approval and rejection messages from reviewing court clerks

Benefits

• Publicly accessible with user login
• Electronically file and serve documents using a standard web browser
• Document types and data collected is configurable by court staff
• Supports document formats (MS Word, Wordperfect, PDF, Tiff)
• Integrates with third party payment systems for filing fee payments
• Open N-Tier architecture, RESTful APIs and XML support integration

£3,886,000 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joanne.fowler@thomsonreuters.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

431846943637623

Contact

Joanne Fowler
07990563250
joanne.fowler@thomsonreuters.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 0800 - 18:00 Monday to Friday ; ; Priority 1 - 1 hour from Supplier’s receipt of trouble ticket from Customer’s second line support provider using agreed ticketing system. ; Priority 2 - 4 service hours from Supplier’s receipt of trouble ticket from Customer’s second line support provider using agree ticketing system.; Priority 3 - 4 service hours from Supplier’s receipt of trouble ticket from Customer’s second line support provider using agreed ticketing system. ; Priority 4 - 12 service hours from Supplier’s receipt of trouble ticket from Customer’s second line support provider using agreed ticketing system.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Application and Infrastructure support is 24 by 7. ; ; A service manager and operations team are included.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Details and cost of training can be provided upon request
• Service documentation: No
• End-of-contract data extraction: To be agreed with the buyer in the call off order
• End-of-contract process: The end of contract process is not included in the service price and will need to be negotiated at the time of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Dedicated infrastructure based on the requirements of the contract.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: By request. Please note this may incur an additional cost
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.95% availability. There is no refund mechanism.
• Approach to resilience: Available on request
• Outage reporting: E-mail alerts to the named administrators

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Restricted to named users
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: August 2021
• What the ISO/IEC 27001 doesn’t cover: All teams supporting this application are covered by ISO/IEC 27001 certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are committed to our information security Risk Management Program and our charter is approved by the Executive Committee. We have an extended team of certified security and privacy subject matter experts located globally and dedicated to the security of our products and services. Our information security policies and standards are aligned to an international standard to provide assurance globally of practices that ensure confidentiality, integrity and availability of our products and services. We demonstrate our commitment to a secure operating environment by our ongoing certification program focused on our strategic data centres using the ISO 207001 standard. At a high level the following teams report into the Chief Information Security Officer (CISO): Strategy & Governance, Security Operations Centre, Business Continuity & Compliance, Enterprise Security Services, Architecture & Engineering. The CISO reports into Chief Technology Officer who in turn reports directly to the Chief Executive.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components are tracked in our integrated asset management and change management systems.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All systems within the remit of Thomson Reuters to manage (directly or otherwise) must be regularly scanned for vulnerabilities to mitigate the risk of compromises which may lead to service disruption or reputational damage. Vulnerability scans are carried out by the Enterprise Security Services group using an industry best-in-class tool. Further information is considered confidential and cannot be distributed outside the organization.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security Monitoring:; Automated and systemic security logging and; monitoring of the operating environment is; ongoing for the purpose of real-time; awareness, event correlation and incident; response.; Incident Response:; An ITIL based incident response process exists; to address incidents as they are identified.; Incidents are managed by a dedicated; incident response team which follows a; documented procedure for mitigation and; communications.; ; System Monitoring:; Monitoring of systems, services and; operations are implemented to ensure the; health of the operating environment on which; our applications run. Management tools are; implemented to monitor and maintain an; appropriately scaled and highly available; environment.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process is designed to ensure incidents are dealt with consistently and to restore normal service operation as quickly as possible, minimise any adverse impact on business operations, to ensure that the levels of service quality and availability are maintained. We provide appropriate and timely information to customers during high impact incidents. Incident management provides input to the problem management process after normal service has been restored, to facilitate effective problem and error control and reduce the number of related future Incidents. Information is recorded and Daily Service Reviews are conducted to review the status of managed incidents.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Thomson Reuters is continually striving to improve our environmental impact around the world. In 2020, we adopted the most ambitious aim of the Science Based Targets initiative — a global collaboration to meet the goals of the Paris Agreement by limiting global temperature rise in line with climate science. Our new targets align with worldwide efforts to limit global temperature rise to 1.5°C above preindustrial levels, building upon our previous work of managing and measuring our carbon footprint, identifying reduction opportunities, becoming carbon neutral, and engaging our employees on important climate issues. Additionally, for the first time, we are now using 100% renewable energy for all our global operations and aim to do so in future years. We are working closely with our suppliers to drive lower emissions within our supply chain, helping fulfill the ambitions from our approved Science Based Targets.
• Covid-19 recovery:

  Covid-19 recovery

  The COVID-19 pandemic changed the way that we lived and worked. Our incident management team and senior leadership monitored the evolving situation and were vigilant in focusing on the health and well-being of employees. Employees were provided resources from the World Health Organization (WHO), Centres for Disease Control and Prevention (CDC), and local governments and authorities. A work-from-home policy was implemented to help keep employees safe and help stop the spread of the virus. Investment in systems and technology enabled our business to remain fully operational, allowing us to serve our customers at a time when they needed us the most. As the world dealt with unprecedented challenges, our employees thought of creative ways to help their colleagues, businesses, clients, and communities. Through virtual volunteering, providing trusted COVID-19 information, and supporting business with resources, we helped people across the globe.; Small businesses have been disproportionately impacted by COVID-19. Recognising the unique challenges of these smaller and midsized operations — many of which were not only trying to run their day-to-day operations, but also manage rising uncertainty and employee concerns — Thomson Reuters quickly developed a Small Business COVID-19 Resource Center to support our legal, tax, compliance, and government professionals as they navigate this difficult period. Packed with authoritative guidance on everything from best practices on proper treatment of stimulus payments in tax filings to important legal resources, the Resource Center has been a critical information hub for those who need it most.
• Tackling economic inequality:

  Tackling economic inequality

  In support of diverse and minority-owned small businesses, Thomson Reuters has partnered with CVM, a supplier.io company, which has a proprietary database of nearly 1 million diverse and small businesses. CVM’s database is used by many Fortune 500 companies when they are looking for qualified diverse and small suppliers to consider for purchasing opportunities.; Together with the launch of our Supplier Diversity & Sustainability Program, we have equipped our team of Sourcing Managers and Buyers with the necessary tools for them to incorporate Diverse Suppliers into most of our competitive bid processes (RFI/RFP/RFQs) so that we greatly increase their opportunities to win our business. ; We have also adjusted our tendering process to ensure that suppliers which comply with specific sustainability and diversity measures will have additional weight in our evaluation methodology, increasing their likelihood of being successful in the tender. ; Thomson Reuters is committed to providing opportunities for diverse and sustainable businesses to prosper, by actively engaging suppliers that help us address the diverse needs of the global marketplace, and by promoting financial inclusion practices for the benefit of minority groups.; We expect companies seeking to do business with Thomson Reuters to demonstrate that the goods and services they provide to us come from sources that share and are committed to our values, such that their business practices are consistent with the needs and expectations of our customers, investors, and the global community we serve.
• Equal opportunity:

  Equal opportunity

  Thomson Reuters promotes equal employment and provides reasonable accommodations for qualified individuals. We are committed to complying with applicable laws, rules and regulations governing non-discrimination wherever we do business and providing equal employment opportunities with regard to hiring, compensation, promotion, classification, training, apprenticeship, referral for employment and other terms of employment for all persons. We also make reasonable accommodations for qualified individuals with disabilities and for colleagues with sincerely held religious beliefs. ; In 2020, Thomson Reuters set a new goal to increase overall racial and ethnic diversity in our senior leadership levels (director and above) to 18% by the end of 2021 and 20% or more by the end of 2022. We also have a goal within our racial and ethnically diverse leadership to double the number of Black employees in senior leadership levels to 60 or more by the end of 2022. Another component of our diversity and inclusion approach is identification, development, and advancement of women globally for leadership positions. We also have a goal to increase the overall representation of women in senior leadership positions by 40% by the end of 2021 and 45% by the end of 2022. To bring all of these goals to life, we are focusing hard on metrics and accountability to meet the current and forward-looking needs of our organisation and customers. ; At the conclusion of 2020 across our senior leadership roles, we had 36% representation of women, 14.5% racial and ethnic representation, and 32% Black talent. The key to achieving these goals is our focus on driving further inclusivity, growing a strong pipeline of diverse talent, providing equitable access to opportunity, and being intentional in removing bias in our workplace.
• Wellbeing:

  Wellbeing

  The past two years have had a profound impact on all of us and our company has adjusted to new ways of working. The health and wellbeing of all of our employees is a priority of our leadership and we have put in place several initiatives related to mental, physical, financial and social wellbeing to support them. We recently launched a new “Flex My Way” program, which is a supportive workplace policy that promotes work-life balance and improved flexibility. Policies include flexible and hybrid working, caregiver paid time off, increased bereavement leave and work from anywhere in your country of employment for up to eight weeks per year. Our mental health resources include free access to an employee assistance program, a meditation app, mindfulness discussions, eLearning sessions, two annual Mental Health Days, mental health self-assessments and COVID-19 related resources. We are also signatories to the Mindful Business Charter, which was founded to rehumanize the workplace. Our physical health resources include health risk assessments, nutrition and sleep guides. Financial wellbeing resources include an app to help employees achieve specific financial goals and manage finances, counselling resources, and Thomson Reuters University courses to help employees expand their knowledge. Our social resources include the business resource groups mentioned above, mentoring programs, a digital platform that curates social learning and networking experiences for employees.

Pricing

• Price: £3,886,000 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at joanne.fowler@thomsonreuters.com. Tell them what format you need. It will help if you say what assistive technology you use.