NIXINFINITY - AI

Pixevety Digital Media Community Platform/Portal

Pixevety is a digital media community platform designed for capturing, managing, and storing photos and videos within private communities. Featuring a built-in member photo consent application, ensuring consent preferences are instantly applied to each photo. These tools automatically manage, organise, and filter digital media on consent before content is published.

Features

• Gallery-style functionality: albums, shared collections.
• Create and publish unlimited media content.
• Secure messaging and sharing for private or group audiences.
• Meets WCAG and government legislation for digital accessibility.
• Virtual archivist AI capabilities
• iOS and Android mobile application
• A centralised secure online hub for digital storage and access.
• Reduces company/school-wide risk in media sharing and publishing.
• Support functions for administrative users and central secure online hub.
• Transparency and reporting accessible.

Benefits

• Share resources and content securely with specific groups of stakeholders.
• Safe, secure and moderated - administrators always in control.
• Improve inclusivity and reduce social isolation through sharing of media.
• Support co-production and co-working with company/school community.
• Analytics and reporting.
• No more multi-servers, data sticks, DVDs or SD cards.
• Capture media anywhere but reduce risk on where its stored.
• Supports UK/GDPR/ Data Security protections with strict defaults as standard.
• Publishing standards can be set by security and safeguarding requirements.
• Manages biometric consent and protects biometric data.

£5,000 to £15,000 an instance

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@nixinfinityai.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

432085347769078

Contact

Harj Bilan
0207 971 1406
sales@nixinfinityai.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Professional services are typically available and provided 9 to 5 (UK time) on weekdays excluding UK bank holidays.; Pixevety will provide customers with system onboarding and recommended specifications. Specifications should be used in order to meet customer’s requirements. It's most critical for automatic face recognition package.
• System requirements:
  • Accessible from desktop, tablet and mobile devices running:
  • Windows, MacOS (runs a supported Web browser)
  • IOS 15 or later and Android 4.0 or later

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support Helpdesk Services are available between 9 to 5 (UK time) Monday to Friday, excluding English public holidays and 24th December to the first working day after 1st January.; Each request for support is ticketed on our support ticketing system and is prioritised dependent on the severity of the issue reported. We do however ensure that we respond to all requests for support within 24 working hours.; When logging a call, please make it clear if it is a serious incident and also if the incident specifically involves Data Protection or Security issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via internal CRM.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: A standard support is offered but also supported by Contract Terms and SLA's to be agreed. 24 x 7 Support is available through Salesforce.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The following onboarding activities will be provided as a standard service package . Any further enhancements will be evaluated and further on-boarding days will be provided.; Initial delivery of Pixevety Automated Face Recognition Solution to include: Project management, installation, solution configuration, scoping study, bulk image enrolment support.; Train-the-trainer training is carried out at the customer’s premises or online with accompanying documentation. A dedicated trainer will cover in depth technical and admin training. The Pixevety Trainer will also provide user training, explaining the fundamentals of face recognition, scenarios where it can and cannot help and the use of the Pixevety automated face recognition solution. The trainer will also guide users through the user interface and, in a hands-on session, help users enrol, enhance and search faces alongside generating reports and explore the image comparison tools.; Note all activities are provided on a fixed time basis, any requirement for additional time will be subject to further commercial agreement.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: • Advice on account closure and data retention approaches meeting UK GDPR.; • Data in control of Controller at all times.
• End-of-contract process: • Any cost associated with end of contract activities will be based on Pixevety Rate card.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app is a light weight version of the desktop service and focuses on image (photo and video) ingestion. All features are accessible using supported browsers on desktop and mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Access to LiveChat on the desktop during normal business hours and Contact Us form on the platform and website when out of hours.
• Accessibility standards: None or don’t know
• Description of accessibility: Service is accessible via web browser.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: API provides Get and Set Consent preferences for customers. Further API operations can be provisioned through a bespoke request.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Different combinations of service packages can be used. Each service also has flexibility to be customised and tailored to specific client needs and release plans.

Scaling

• Independence of resources: Pixevety is hosted on scalable and resilient AWS Cloud Infrastructure.; Each customer gallery has their own Recognition container used for storing related biometrics.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage of backend usage metrics.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Pixevety

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CSV and files based bulk loading tools are available for our products.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Original media files (doc, ppt, jpg, pdf etc)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Images: JPG, BMP, TIFF, etc.
  • Videos: MP4, AVI, MPEG, MOV, etc.
  • Upload images through the GUI on web or mobile.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: MFA Auth.

Availability and resilience

• Guaranteed availability: The service is available 365x24x7, except for planned and emergency maintenance.
• Approach to resilience: Pixevety is hosted on AWS Cloud Infrastructure.; Available on request.
• Outage reporting: The Pixevety Support Service encapsulates the core disciplines within the Service Operation function ; The Major Incident management disciplines are delivered by experienced teams used to working with business critical, high availability services that are essential to the business operations of our customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Single Sign-On configurable for variety of Identity Providers.
• Access restrictions in management interfaces and support channels: All Pixevety management and support staff have access via the corporate identity provider and end users are excluded.; Access to AWS Cloud Infrastructure is locked down via FirewaIl configuration and identity federated accounts with MFA.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: MFA.; VPN with MFA for additional support services.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SOCOTEC Certification UK Ltd
• ISO/IEC 27001 accreditation date: 16/01/2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Pixevety Senior Information Risk Owner (SIRO) operates at board level and has overall responsibility and accountability for all aspect of security governance. The SIRO is supported by an Information Security Steering Group (ISSG) which is headed by the Security Director and has representatives from all areas within the organisation.. An operational Security Working Group (SWG) is responsible for managing any incidents that may occur and in an advisory capacity to provide advice and guidance to the organisation.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Pixevety is follows Service Management, standards which covers both our Configuration Management and Change Management processes. This is audited both internally by our Data Protection Officer (DPO) and Head of the Compliance, Risk and Audit team, and externally by the UKAS accredited audit body British Standards Institute, (BSI). Pixevety follows an ITIL-based approach, and the Pixevety service desk personnel have undergone the relevant ITIL qualifications for their roles.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Pixevety has entered into security knowledge sharing partnerships to react to new and increasing threat levels. ; PIxevety follows NCSC security processes for cyber protection and assurance. The NEC InfoSec team subscribes to a number of key suppliers and cyber security websites, which send daily alerts on the latest vulnerabilities. Pixevety are members of the Cyber Network Reporting Service (CNR) that helps the NCSC to rapidly notify organisations that might be affected by malicious software.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Extensive custom error and incident logging and reporting is built into the Pixevety AWS Cloud platform. Pixevety technical team members and development staff are automatically alerted about security threats via email/phone. All non-standard operation reports or indications of unusual activity are investigated on our highest priority basis.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident Management is part of our ISO27001:2013 certified Information Security Management system (ISMS). All incidents are handled within the same process. Users report incidents through the Service Desk, and a Security Incident is then raised on the ISMS. This is reviewed by the Security Team and is managed in accordance with the Security Incident Management Process. The security incident is kept updated, and once the Security Incident is closed a full report is produced which is used to identify any lessons learnt.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At NixInfinity-AI, fighting climate change is embedded in our company culture. We believe in minimising our environmental footprint, and we start from within.; ; We offer fully remote and hybrid work options, drastically reducing the need for unnecessary commutes and the associated carbon emissions. This flexibility not only benefits the environment, but also promotes work-life balance and attracts top talent.; ; Our low-carbon headquarters utilises solar energy to power a significant portion of its operations, further reducing our reliance on fossil fuels. Additionally, our "electric-first" vehicle policy ensures that company cars are electric, whenever possible.; ; We actively challenge the need for unnecessary travel within our contracts, prioritising sustainable options like public transport and electric vehicles whenever travel is essential.

  Covid-19 recovery

  The Covid-19 pandemic presented unprecedented obstacles, but through resilience and innovation, we persevered through them. We are also proud of our team's dedication and adaptability during these challenging times. As we move forward, we continue to offer fully remote roles to maximise the flexibility offered to our staff and ensure we are not excluding those for whom in-person roles represent a real risk (either from Covid or other diseases), such as the immune-compromised.

  Tackling economic inequality

  We believe in a world where everyone has the opportunity to thrive. That's why we take a multifaceted approach to tackling economic inequality:; ; By collaborating with a diverse range of small organizations, tapping into their expertise, and fostering inclusive growth. Additionally, we invest a portion of our earnings in promising startups and enterprises, fuelling their potential to create new businesses and high-value jobs.; ; We offer fully remote roles, breaking down geographic barriers and ensuring that location doesn't limit opportunity. This allows individuals from diverse backgrounds, including those residing in deprived areas with limited access to traditional workspaces, to contribute and thrive.; ; We go beyond simply hiring – we actively invest in our employees' skillsets. We offer comprehensive role-specific training programs that bridge skills gaps and lead to recognised industry qualifications, creating a pathway for career advancement regardless of background.; ; The advocation for inclusive practices throughout our ecosystem support our clients in creating and recruiting skilled roles and recommend ongoing professional development activities for their new hires. Additionally, we consciously source goods and services from a diverse range of suppliers, including startups and agencies, fostering a thriving and inclusive business landscape.; ; By working together, we can create a future where everyone has the tools and opportunities needed to succeed, regardless of their socioeconomic background.

  Equal opportunity

  We are an equal opportunities employer. We do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.; ; We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.; ; Those working at a management level have a specific responsibility to set an appropriate standard of behaviour, to lead by example and to ensure that those they manage adhere to the policies and procedures and promote our aims and objectives concerning equal opportunities.; ; NixInfinity-AI complies with the Equality Act 2010 regarding current UK anti-discrimination legislation.

  Wellbeing

  We recognise the importance of employee wellbeing. Our directors, aware of the significant impact of poor mental health on individuals and the organisation, champion initiatives that support a healthy and positive work environment.; ; We actively strive to identify staff in need of additional support through open communication, proactive measures, and confidential resources. To support this, we believe in fostering strong community connections, which is why we involve users and communities heavily in service design and delivery (where applicable), creating a sense of belonging and shared purpose.; ; By prioritising employee wellbeing and cultivating a collaborative, supportive environment, we empower our team to thrive both personally and professionally, ultimately delivering exceptional value to our customers and communities.

Pricing

• Price: £5,000 to £15,000 an instance
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: • Consulting team outlines trail components and key metrics - Bespoke commercial agreement created based upon mutually agreed success metrics and ratified.; • Trial period has a limitation of three months only, and once completed commercial terms will engage the billing process.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@nixinfinityai.com. Tell them what format you need. It will help if you say what assistive technology you use.