AGILE COLLECTIVE LTD

Drupal Managed Hosting

Our hosting service runs in UK data centres on 100% renewable energy and is designed for resilient and high performance Drupal sites. We will design and configure your web infrastructure for your specific requirements and then fully manage it so you don’t have to worry about website uptime or performance.

Features

• Fully managed Drupal hosting
• UK data centres running on 100% renewable energy
• Single monthly fee
• aSeparate production and staging environments for all hosted sites
• Monitoring for security, availability, performance and uptime
• Dedicated support team; 1 hour response time in office hours
• Optional 24/7 server support
• Continuous Integration (CI); your IT team can deploy whenever required
• Ability to work with existing hosting arrangements and suppliers

Benefits

• High performance Drupal hosting
• Single point of contact for Drupal support and hosting
• 24/7 server, service and website monitoring
• Ability to work with existing IT teams and hosting providers
• Full management of servers, firewalls, CDNs and related services
• Deploy anytime from anywhere
• Benefit from 10+ years Drupal hosting expertise

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@agile.coop. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

432298683433668

Contact

Simon Chapman
01865 249070
hello@agile.coop

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Product Content Management Applications
  • Content Marketing Applications
  • Video Platforms
  • Digital Adoption Platform
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Internet connectivity
  • Modern web browser

User support

• Email or online ticketing support: Yes
• Support response times: Within 1 hour Monday to Friday 900-1700
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our support and maintenance service starts at £270 a month for 2 hours of support time, it can be increased in hourly increments at £135 per hour. Our support and maintenance service includes a named account manager for all clients.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer comprehensive onboarding through flexible onsite and online training sessions, tailored to your team's specific requirements and user roles. Training covers content management, administrative functions, and workflow processes within the Drupal interface. Additionally, we provide bespoke user documentation specific to your site's configuration, complemented by access to standard Drupal administration resources, ensuring users have ongoing reference materials beyond the initial training period.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At contract conclusion, we facilitate a seamless handover by providing complete copies of the codebase, database, and files to you and your new supplier. Direct server and repository access can also be arranged. Drupal's open source nature ensures full data portability without proprietary constraints.
• End-of-contract process: All services, including hosting, security updates, technical support, training, and maintenance, are included within our standard contract price with no additional charges. At contract conclusion, we facilitate a seamless handover by providing complete copies of the codebase, database, and files to you and your new supplier. Direct server and repository access can also be arranged. Drupal's open source nature ensures full data portability without proprietary constraints.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Drupal's administrative interface delivers an intuitive, modern editing experience that provides centralised access to all site content with streamlined workflows for efficient updates. As part of our ongoing support package, our team will provide comprehensive training on navigating the Drupal administration panels user-friendly features to their full potential.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility testing completed by the Drupal community, reviewed by our in house IAAP Certified Professional in Web Accessibility.
• API: Yes
• What users can and can't do using the API: Drupal's API facilitates programmatic service configuration, content management, and site modifications. Advanced operations such as module installation or structural changes to content types may require administrative access rather than API implementation. Comprehensive endpoint documentation and capability parameters will be agreed upon at service commencement.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We support extensive customisation aligned to client-specific requirements. Customisation scope, including bespoke modules, content structures, and workflows, will be defined at project inception. Our agile approach ensures transparent, iterative delivery with regular updates and the flexibility to adjust requirements throughout the project lifecycle.

Scaling

• Independence of resources: All client instances run on dedicated virtual servers with fixed resource allocation

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics are supported through the use of web analytics platforms such as Google, configurable on customer request.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: User's can export their data on request at any time. As part of our service commencement or ongoing support we can create specific export views for users to self serve.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • SQL
  • PDF
  • JSON
  • XML
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • SQL
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: As standard we provide 99.9% uptime. Refunds for downtime beyond the SLA are automatically credited to customer accounts.
• Approach to resilience: Information available on request.
• Outage reporting: Service outage reporting is provided by email alerts as standard, access to a private dashboard can be made available on request. Access via an API can be agreed as part of our service engagement process.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Access restriction is enforced through secure API keys for programmatic access and MFA authentication for routine support channels. MFA authentication is supported across all third-party systems, including communication platforms such as Slack, providing enhanced security for user accounts and administrative access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Our managed hosting service adheres to comprehensive information security policies covering data protection, access control, incident response, and system monitoring. These policies align with industry best practices and relevant regulatory requirements including GDPR.; Our security framework includes:; Regular security audits and vulnerability assessments to identify and address potential risks proactively.; Defined reporting structures with clear escalation procedures for security incidents, ensuring appropriate stakeholder notification and swift remediation.; Staff training and awareness programmes to ensure all team members understand and implement security protocols consistently.; Technical controls including encrypted data transmission, secure authentication mechanisms, and regular automated backups with tested restoration procedures.; Policy compliance is maintained through routine internal reviews, documented procedures, and accountability measures. All team members are required to adhere to our security policies, with regular updates to reflect evolving threats and best practices.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management utilises infrastructure-as-code principles through Terraform and Ansible, with all configurations version-controlled via Git. Every component is tracked throughout its lifecycle with complete Git history providing full audit trails and rollback capability.; All changes undergo mandatory peer review through Git workflows before deployment, ensuring quality assurance and security assessment. Security impact is evaluated through automated CVE scanning for dependencies and vulnerabilities, alongside code security analysis tools that identify potential threats prior to implementation. Automated scanning integrates directly into our deployment pipeline, preventing insecure code from reaching production environments whilst maintaining comprehensive documentation of all configuration states.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management combines automated monitoring with rapid response protocols. Threat intelligence is sourced from core CVE databases, Drupal.org security advisories, and vendor bulletins.; All servers receive monthly patching as minimum. Critical vulnerabilities trigger immediate assessment, with patches deployed within 24 hours of advisory publication.; Automated CVE scanning tools continuously evaluate threats against our infrastructure, whilst code security scanning identifies application-level vulnerabilities. All patches are version-controlled through Git workflows, ensuring proper testing whilst maintaining agility for critical security updates.; Complete audit trails document all vulnerability assessments and remediation actions, providing full transparency of our security response.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring employs automated scanning tools that continuously assess infrastructure and applications for suspicious activity, vulnerabilities, and potential compromises, supplemented by external threat reports and security advisories.; Incidents are responded to within one working hour, including immediate containment measures, comprehensive technical investigation, and stakeholder notification.; Any confirmed breach triggers full forensic investigation with detailed technical reports provided to all impacted clients, ensuring complete transparency. Our Git based configuration management enables rapid identification of unauthorised changes through audit trails.; Continuous monitoring integrates with CVE scanning and code security tools, providing layered defence and early detection.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management framework includes predefined response processes for common events, ensuring consistent handling whilst maintaining flexibility for complex scenarios.; Users report incidents through our support portal or email, with all submissions logged and tracked. Initial response occurs within one working hour.; Incident reports are provided via the support portal and email, ensuring stakeholders receive timely updates throughout resolution. For security breaches, comprehensive technical investigation reports are delivered to all impacted clients, documenting incident timeline, root cause analysis, remediation actions, and preventative measures.; All incidents are recorded with complete audit trails, enabling continuous improvement of response procedures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 359941bb-00ba-4a35-ae83-657f4632e916
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 25d4c017-4c48-4cb4-81ed-c2a7bf87e052
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@agile.coop. Tell them what format you need. It will help if you say what assistive technology you use.