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Equine Register Ltd

Veterinary Surgeon Identity Verification

Enables the verification of individuals against the Royal College of Veterinary Surgeons (RCVS) register to ensure real-time that individuals are legally able to practice as a vet and/or Official Vet and their qualifications before they access restricted Equine Register Services. Protects against fraudulent activity.

Features

  • Real time data updates
  • Accessible from multiple devices
  • Controlled user group access
  • Available 24/7 at minimum 99% availability
  • Offline caching
  • Comprehensive and ad-hoc reporting
  • Electronically verifies vets' identities

Benefits

  • Verify's a vet's credentials against the RCVS member database
  • Ensure that vets are who they say they are
  • Facilitates electronic registration of vet administered drugs and vaccinations
  • Facilitates electronic registration of vet-inserted microchips

Pricing

£0 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stephanie.palmer@equineregister.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 3 2 7 6 5 6 3 8 3 8 9 4 5 3

Contact

Equine Register Ltd Stephanie Palmer
Telephone: 03330 100145
Email: stephanie.palmer@equineregister.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Service is interoperable with other Equine Register Services including; Veterinary Services App, Digital Stable, Border Control App, Digital Equine Passport, National Chip Checker, Digital Kennel, National Canine and Feline Identity Checker
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
  • Accessible through any web browser (desktop or mobile)
  • Accessible using a smartphone app (iOS / Android)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Emails and tickets are acknowledged within 1 hour of receipt.
Questions are responded to within 4 hours of receipt.

Acknowledgements and responses are managed between 9am - 5pm Monday to Friday excluding Bank Holidays.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
No
Support levels
Support is provided by webchat, email and phone to registered users of the service.

Support is open from 9am to 5pm, Monday to Friday excluding Bank Holidays.

Support tickets are raised and prioritised according to severity of the issue.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide documentation for users to get started on the service, posted on ER's support website.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
By making a request to the support desk. Data is provided to users in an XML or CSV format
End-of-contract process
We provide assistance to hand over the data. Data is then removed from the system and the service will be shut down.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile and desktop services are functionally identical whether accessed via the app or via the responsive website.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
All services can be accessed through common browsers and conforms to GDS style, components and patterns. The service interface allows admin access to administer various features. The service interface is configurable to user profile and user permissions.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Various tools and scanners are used to ensure compliance.
API
Yes
What users can and can't do using the API
The API allows organisations to seamlessly connect the apps with their own applications and databases. Equine Register's technical team will work with the organisation to ensure that any API calls are set up correctly.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Equine Register will work with customers to customise the front end of the applications (iOS, Android and web),and integration with their electronic systems.

All customisation is carried out by Equine Register's technical team, with a defined Statement of Work.

Scaling

Independence of resources
Equine Register's services and applications are all designed to scale automatically to ensure quality of service for all users, using a combination of load balancers, scaleable resources and multiple failover and availability designs.

Analytics

Service usage metrics
Yes
Metrics types
Volume of interactions
Uptime
Number of erroneous, duplicate or incomplete records
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can export documents from the service. Registration Organisations can export their data using XML or CSV
Data export formats
  • CSV
  • Other
Other data export formats
XML
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service available 24/7 at minimum 99% availability, excluding planned outages.
Approach to resilience
Information is available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access to the service is restricted to a list of registered individuals.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
All Equine Register's services and applications are compliant to ISO27001:2013 and Cyber Essentials.
Information security policies and processes
Policies are approved by the company executive team are embedded in team and individual employee objectives and contracts.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes are assessed for potential security impact as part of our Change Request Process. The testing cycle contains a set of security tests.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats are assessed by the security team and critical patches are applied as soon as possible. We gain information about potential threats from a variety of industry sources and databases.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We identify potential compromises using a combination of system controls and processes, and tests carried out by independent companies.

When a potential compromise is identified, a remediation plan is created and actioned and monitored.

The resolution plan is created and actioned typically within hours of the compromise being identified. Resolution time varies according to the complexity of the compromise but resolution is monitored at the highest levels in the company.
Incident management type
Supplier-defined controls
Incident management approach
We have a defined recovery process for every component of the services, and perform root cause analysis on every incident that interrupts service.

Users can report incidents by calling or emailing into the support desk.

Incident reports are provided to customers as required in the form of a PDF with follow up with the customer as appropriate.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We recognise our need to help fight climate change. We have introduced hybrid working which significantly reduces the travel of our employees and has significantly reduced our use of electricity and heating in the office. The leased office premises operate a green energy policy and actively encourages the recycling of waste. We aim to use recycled products as much as we can in the office.

Covid-19 recovery

We recognise the impact and concerns of our workforce as a result of Covid. We have taken measures;
• For those most vulnerable, we have identified those individuals and/or their family members who are at risk to allow them to change their place of work to home if they choose to do so
• To help physical and mental health of our employees, we have introduced hybrid working for all employees to allow them to work from home and only come to the office if required or if they wish to
• To manage cross contamination, we have maintained the position of social distancing in the office and a policy of work from home if someone has signs of any illness
• We are constantly reviewing our policies to ensure that we are taking the most appropriate measures to protect our staff and the business.

Tackling economic inequality

We recognise that the digital technology sector is a high growth area. As a business we are experiencing significant rapid growth. Attracting and retaining the right staff is key for us. We also recognise the value of growing our own talent. As such this year we have introduced a pilot to help individual’s to re-skill in our sector and are actively talking with local education, community groups and the DIT on how we can do more.

Equal opportunity

We operate an equal opportunities policy and do not prejudice against disabled or minority groups. Our office working policy and work environment and our pilot to re-skill individuals supports our aim to offer equal opportunities to all.

Wellbeing

The physical and mental well-being of our staff is important to us. We have introduced this year a range of employee benefits paid for by the company that provides access to private medical health and other health services for both the employee and their families. This includes mental health support lines.
We have also increased the minimum holiday entitlement, given every member of staff an additional day’s holiday for their birthday and introduced a flexible holiday policy to allow staff to add or reduce their holiday allocation to suit their personal needs.

Pricing

Price
£0 a licence
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stephanie.palmer@equineregister.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.