MPHASIS UK LIMITED

Microsoft Power Platform Enablement Planning, Consultancy, Implementation and Support Services

PowerOps is Mphasis' leading service for building impactful low code business solutions that scale; maximising adoption and value by creating a structured innovation framework for application management. Our comprehensive training, design and deployment service is underpinned by our Center of Excellence and highly experienced team of Microsoft Power Platform consultants.

Features

• Microsoft Power Platform Consultancy, Training, Implementation, and Support
• PowerOps Center of Excellence framework for Power Platform enablement
• User-centric planning and design methodology, focusing on simplifying processes
• Full lifecycle project management and knowledge transfer to IT teams
• PowerApps, PowerAutomate, Power Pages, Power BI, Copilot Studio Deployment
• Support Application Lifecycle Management support for Power Platform
• Highly experienced Power Platform architects and productivity consultants
• Customer Insights our Customer Data Platform solution
• Microsoft Power Apps deployment- Communication, Safe Workspace, Outbreak Management

Benefits

• Leader in global Microsoft Power Platform deployments
• Training in latest Power Platform best practices and design patterns
• Reduces time to value - build apps rapidly, within framework
• Increases collaboration across the organisation and across devices
• Provides business process analysis and intelligence to inform performance metrics
• RPA provides cost-effective automation to manual, repetitive tasks
• DevOps and Governance guidance for RPA processes
• Realise full potential of customer data with Customer Insights
• Free discovery assessment and fixed price options

£90 to £1,487 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mphasisukps@mphasis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

432848418314949

Contact

Gaurav Singh
+447424958499
mphasisukps@mphasis.com

Planning

• Planning service: Yes
• How the planning service works: PowerOps will craft a strategic roadmap for Power Platform implementation. This will assess business needs and priorities, select the right components, customize solutions, integrate data sources, train users, ensure security, and provide ongoing support. Project governance will also be provided as part of the engagement as standard.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: PowerOps can provide knowledge transfer engagement or bespoke training courses. The courses commonly align with Microsoft’s courses such as Power Platform in a Day, Power BI in a Day, Power Apps in a Day, Power Automate in a Day. Typically these courses including hands-on labs or practical exercises to reinforce learning.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Power Apps
  • Power Automate
  • Power Pages
  • Power BI
  • Copilot Studio

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: PowerOps can assist migrating to the cloud or transitioning between cloud services where needed. The process includes assessing the infrastructure, developing a migration plan, executing the transition, ensuring data integrity and security, providing user training and support, and optimizing cloud services for efficiency post-migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: PowerOps can support conducting quality assurance and performance testing where appropriate. This may include developing test plans, executing tests to ensure functionality and reliability, identifying and resolving issues, optimizing performance, and providing recommendations for ongoing improvement.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Other
• Other security testing certifications:
  • CISSP
  • CISM
  • CISA
  • ISO27001 Lead Auditor
  • Security Product Certifications-CISCO, Checkpoint, CyberArk, Sailpoint, Oracle, Symantec etc.)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: PowerOps addresses the importance of having SLAs around the Power Platform solutions –especially covering any business-critical solution in production. The aim is to ensure the customer sets up a support internally if they have the capacity and skillset to do so or Mphasis can provides three levels of support packages as an alternative option. The details of each package will be finalised during the engagement.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support can be provided 24/7 or 9 to 5 according to project requirement. We work with the client to agree on the SLAs required
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Not tested by Reseller, but Microsoft are conducting testing and implementing feedback into their Synchronous conferencing packages. This will include screen-reading and navigation capabilities.
• Support levels: Support services are limited to the Software Solution that is hosted on Cloud. Any Cloud related issues will be handled by the Product Vendor Microsoft.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 31/10/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CISSP
  • CISM
  • CISA
  • Security Product Certifications-CISCO, Checkpoint, CyberArk, Sailpoint, Oracle, Symantec etc.)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mphasis takes climate change seriously and has created Climate emergency policies as part of our broader Health, Environment and Safety goals. We will ensure that in the course of our business activities, we will not only minimise our impact on the environment, but also enable each employee to contribute under the guidelines documented.

  Equal opportunity

  We practice gender-neutral policies related to recruitment, compensation, career progression and rewards & recognition. This is reflected through: 1. We have clear guidelines for determining salaries and pay scales, ensuring that compensation is based on objective criteria such as skills, experience, and job responsibilities. Transparency in salary structures allows our employees to have a better understanding of how their pay is determined, reducing the risk of pay disparities. Also, we keep promotions, rewards and pay rises are transparent. 2. Additionally, to identify and rectify gender pay disparities, we conduct regular pay equity audits. These audits involve analysing compensation data across distinct roles and levels, considering variables such as gender, race, and age. By identifying any unjustifiable pay gaps, we take corrective measures to ensure fair and equal compensation for all employees. 3. We encourage women leadership development by providing opportunities for skill-building, mentorship, and sponsorship, we support women's advancement into leadership positions. This not only bridges the gender pay gap but also enhances overall workplace diversity and inclusivity.

  Wellbeing

  Our dedicated D&I team runs various initiatives to provide further support for mental and physical wellbeing of our staff , their families and clients. We conduct various initiatives that gives the comprehensive view of the support that our staff are able to access.

Pricing

• Price: £90 to £1,487 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mphasisukps@mphasis.com. Tell them what format you need. It will help if you say what assistive technology you use.