Microsoft Limited

Microsoft Dynamics 365 for Social Care

Microsoft Dynamics 365 for Social Care offers an integrated solution for adult and children social care, including case management, payments, placements, reporting, and multi-agency collaboration. It provides a seamless approach to social care from pre-birth to end of life, enabling efficient management of cases, records, and workflows.

Features

• Common database: Stores and updates information on Adults, Children's records.
• Involvements, provision of services, packages of care included.
• User-friendly interface: Allows access, entry, editing of client data.
• Generates reports, documents for social care workers efficiently.
• Flexible, configurable system: Adapts to local authority, organisation needs.
• Compliance with relevant legislation, regulations ensured.
• Secure, reliable system: Protects confidentiality, integrity of client data.
• Reports support early intervention, prevention efforts in social care.
• Improves quality, consistency of social care service provision.
• Ensures clients receive appropriate, timely support meeting needs, preferences.

Benefits

• Reduces administrative burden, streamlines workflows, automates tasks.
• Saves time, cost of social care delivery effectively.
• Avoids duplication of work to optimise resource utilisation.
• Increases value for money in social care services.
• Strengthens integration, collaboration of social care services profoundly.
• Facilitates coordination, communication among different social care teams.
• Involves clients, stakeholders in service planning, evaluation actively.
• Enables collection, analysis of data for identifying best practices.
• Identifies areas for development, measures outcomes, impact of services

£336 to £2,440 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at msukservices@microsoft.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

432867666695876

Contact

Microsoft G Cloud Team
01189094502
msukservices@microsoft.com

Planning

• Planning service: Yes
• How the planning service works: Microsoft Industry Solutions provides a range of planning and implementation services across the lifecycle. Helping our customers ideate and define requirements, Design, Plan, Build, Test, Migrate and Implement cloud platforms and services. Microsoft Industry Solutions’ unique connection with product groups and our global expertise enable us to help organisations with their movement to the cloud and how best to leverage the Microsoft Cloud platforms and integrate with on-premise platforms. Our focus in Microsoft Industry Solutions is to help our customers leverage their Microsoft platform to digitally transform in terms of: a) Citizen experiences b) Employee empowerment c) Operational efficiencies and d) Create new products and services. Our objective and motivation is clear; to drive value and adoption from our cloud platforms, and help our customers get there as quickly and efficiently as possible, whilst ensuring the change is an enduring capability through user adoption and operational readiness.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Azure
  • Office 365
  • Dynamics 365

Training

• Training service provided: Yes
• How the training service works: Microsoft Industry Solutions provides training in two respects. 1) User Adoption and Change Management - these services are to deal with the cultural, motivation and reinforcement of changing behaviours to help drive adoption and value from the digital change. 2) Operational Readiness –access to training materials and operational readiness sessions to ensure that your staff or 3rd parties are able to maintain the health of the platform.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Azure
  • Office 365
  • Dynamics 365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Microsoft Industry Solutions provides a range of planning and implementation services across the lifecycle. Helping our customers ideate and define requirements, Design, Plan, Build, Test, Migrate and Implement cloud platforms and services. Microsoft Industry Solutions unique connection with product groups and our global expertise enable us to help organisations with their movement to the cloud and how best to leverage the Microsoft Cloud platforms and integrate with on-premise platforms. Our focus in Microsoft Industry Solutions is to help our customers leverage their Microsoft platform to digitally transform in terms of: a) Citizen experiences b) Employee empowerment c) Operational efficiencies and d) Create new products and services. Our objective and motivation is clear; to drive value and adoption from our cloud platforms, and help our customers get there as quickly and efficiently as possible, whilst ensuring the change is an enduring capability through user adoption and operational readiness.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure
  • Office 365
  • Dynamics 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Depending on the requirements of your organisation, Microsoft Industry Solutions will undertake QA and performance testing as appropriate to the project. For a given program of work, our Statements or Work define the quality assurance and the associated acceptance criteria for the deliverables and outcomes. These are typically agreed with the customer depending on the nature of the scope. Performance testing is also defined as part of the Statement of Work, where we agree with the customer what the measures should be, how these are validated and the dependencies.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Microsoft Industry Solutions provides support via our Premier or Unified Support offerings, that provides proactive, reactive and technical account management for the Microsoft products, platforms and tools.

Service scope

• Service constraints: Azure, Office 365 or Dynamics 365 licensing are not included with this service and are to be purchased separately. Constraints may apply to the scope of work agreed with your organisation. These will be clearly documented in the Call-Off contract.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As part of our Microsoft Premier and Unified support services we offer the following expected support response times: Sev A: 1 hour or less for initial response (includes weekends); Sev B: 2 hours or less for initial response (Business hours only); Sev C: 4 hours or less for initial response (Business hours only).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: "Microsoft commitment to accessability can be found at this URL: ; https://www.microsoft.com/en-us/trust-center/compliance/accessibility#accessibility; ; Accessibility Conformance Reports can be found at the following URL, including details of support and administration accessability details:; ; https://www.microsoft.com/en-us/accessibility/conformance-reports"
• Support levels: Basic support is provided free of charge covering billing and subscription management, and technical support forums moderated by Microsoft. Paid-for support provides improved coverage and response. Basic Premier Support provides 24x7 support for severity-A cases and business hours for all other cases. Premier Mission Critical provides a higher level of service for mission critical applications.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Certification Body of Schellman & Company, LLC
• ISO/IEC 27001 accreditation date: November 28, 2023 for Certificate version 13. Original registration date: November 29, 2011
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: November 28, 2023 for Certificate version 13
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: Not applicable
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire, an independent Qualified Security Assessor (QSA) company
• PCI DSS accreditation date: November 28, 2023 for Certificate version 13
• What the PCI DSS doesn’t cover: Not applicable
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Microsoft’s approach to addressing the climate crisis starts with the sustainability of our own business. In 2020, we made a bold set of commitments: to be a carbon negative, water positive, zero waste company that protects ecosystems—all by 2030. Three years into this journey, we remain steadfast in our commitment. 2022 was a reminder that to mitigate the most severe impacts of climate change, our commitments need to extend beyond our four walls, and we must continue to accelerate investments that will enable progress for decades to come.; ; In 2022 we launched Microsoft Cloud for Sustainability, a comprehensive suite of enterprise-grade sustainability management tools. We also helped to advance a set of global sustainability initiatives that aim to benefit every person and organization on the planet. These include accelerating the availability of new climate technologies through our Climate Innovation Fund, strengthening our climate policy agenda, helping to develop a more reliable and interoperable carbon accounting system, advocating for skilling programs to expand the green workforce, and working to enable a just transition for the vulnerable populations of the global south.; We believe that Microsoft has an important role to play in developing and advancing new climate solutions, but also recognize that the climate crisis can’t be solved by any single company, organization, or government. The global community needs partnerships, new innovations, policies, and global commitment to ensure a healthy future for all.

  Covid-19 recovery

  In response to the COVID-19 pandemic, we continue to focus on protecting public health by providing tools and technology to health care providers and researchers, to better understand the virus, its transmission, treatment and potential vaccine. A few of the specific actions we are taking include:; ; - Using Azure high-performance computing capabilities and our data scientists and Microsoft researchers to protect public health. For example, our expanded commitment to our AI for Health Program, dedicating $20 million in funding to aid COVID-19 researchers ; ; - Through AI for Health, our funding projects used data to help public health authorities make informed and effective decisions, help healthcare providers respond to the immediate crisis safely and effectively, and accelerate scientific efforts to understand and treat COVID-19 and develop a vaccine.; ; - We have awarded more than 150 grants through AI for Health to organizations tackling the COVID-19 pandemic, including:; ; 1. The Duke University (they addressed the ventilator shortage); ; 2. COVID-19 Moonshot project by UCB that leveraged Azure to screen targets and potential entities for research.; ; 3. Folding@home, a global organization using distributed computing to research COVID-19 proteins and inform new therapies.; ; - Contributing to the COVID-19 Open Research Dataset, representing the most extensive machine-readable coronavirus literature collection available for data and text mining to date, with more than 130,000 scholarly articles. ; ; - Microsoft’s subsidiary GitHub is also hosting important data on the spread of COVID-19, making it easier for researchers to use and analyse this vital data. We also use this data to develop visualizations in Power BI to support policymakers around the world as well as deliver a real-time public view of the progress we’re making together to heal the world.

  Tackling economic inequality

  Inclusive economic growth is our commitment to leaving no one behind. Our global social impact work centers around “skills for jobs,” ensuring that everyone has access to the skills, technology, and opportunities needed in a digitized world.; ; In the UK, our GetON Campaign has helped 1.5 million people build tech careers and connected 300,000 to tech job opportunities. The Digital Skills Hub offers free training and certifications, customizable to specific needs.; ; Apprenticeships play a crucial role. Collaborating with social enterprise GetMyFirstJob, we’ve created the Microsoft Connector platform, bridging seekers and partners for apprenticeship opportunities. Recent research shows that 23% of Microsoft IT apprentices in 2021-23 came from the most deprived quintile in England, highlighting the power of apprenticeships for economic prosperity and social mobility.; ; Our business thrives on collaboration and partnership. With over 40,000 UK organizations in our ecosystem, employing 570,000 people, we maximize social and economic impact through joint efforts. Our Partner Pledge focuses on digital skills, apprenticeships, diversity, responsible AI, and sustainability.; ; Microsoft’s mission is to empower every person and organization, with inclusiveness at its core. We actively address workforce inequality by:; ; Diverse Hiring: Believing diversity accelerates innovation and contributes to economic equality.; Skills Development: Providing ongoing training for employees’ growth.; Pay Equity: Regularly reviewing compensation for parity.; Employee Resource Groups (ERGs): Supporting career development and community engagement.; Transparency: Sharing diversity metrics and progress publicly.; We collaborate with external organizations to provide underrepresented communities access to digital skills. Our commitment extends to partners, encouraging diversity and inclusion. Joining the UK Government Disability Confident Scheme and initiating the Partner Pledge has inspired over 300 partners to promote diversity in the tech sector.

  Equal opportunity

  Microsoft recognizes that a diverse workforce is essential to innovation and growth. We promote a cooperative and productive work environment by supporting the cultural and ethnic diversity of our workforce, and are actively committed to providing equal employment opportunity to all qualified employees and applicants. We have many initiatives and programs in place to promote diversity and inclusion, including employee resource groups, diversity and inclusion training, and partnerships with organizations that support underrepresented groups.; We maintain a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling Microsoft's commitment to equal employment opportunity.; Microsoft does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of Microsoft to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. We are committed to equally opportunity practices as demonstrated in the following links:; https://careers.microsoft.com/us/en/legalpolicies; https://www.microsoft.com/en-us/diversity/default.aspx; https://www.microsoft.com/en-us/diversity/inside-microsoft/default.aspx; Microsoft is committed to equal opportunities employment practices. Microsoft policies on managing and developing workforce, how to empower employees and Inclusive hiring can be found here:; ; https://www.microsoft.com/en-us/corporate-responsibility/empowering-employees

  Wellbeing

  Microsoft has implemented several initiatives to foster the wellbeing of its employees:; ; Microsoft Viva: Microsoft Viva is an employee experience platform that fosters a culture of wellbeing and improves productivity. It provides data-driven, privacy-protected insights and recommendations to help improve employee wellbeing.; Work-Life integration: Microsoft promotes work-life integration, which is the natural evolution of work-life balance. In many flexible employment situations, the boundaries between work life and home life are blurred. This makes it even more important to consider how work—and the rest of life—are more integrated than we might think.; Mental health resources: Microsoft has deeply invested in mental health resources as an integral part of employee wellbeing, through its benefits package and workplace culture.; Employee empowerment: Microsoft focuses on bringing out the best in people, supporting their goals, and allowing them to find deep meaning in their work. They strive to create a respectful, rewarding, diverse, and inclusive work environment.; Diversity and inclusion: Microsoft believes in empowering everyone on the planet and sees diversity and inclusion as core to its business model. The better they represent diversity inside Microsoft, the better they’re able to innovate for those they seek to empower.; Learning and development opportunities: Microsoft provides personalized, integrated, and relevant views of all learning opportunities on Microsoft Learning and LinkedIn Learning. They also offer frequent promotion opportunities.; Benefits and rewards: Microsoft develops dynamic, sustainable, and strategic programs that together provide a highly differentiated portfolio to attract, reward, and retain top talent.

Pricing

• Price: £336 to £2,440 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at msukservices@microsoft.com. Tell them what format you need. It will help if you say what assistive technology you use.