Classlink Inc.

ClassLink

A leading provider of cloud-based education products that connect educators and students with their classroom, curriculum and each other in richer, more powerful ways. As advocates for open data standards, we offer instant access to apps/files with single sign-on, streamline class rostering, automate account provisioning, and provide actionable analytics.

Features

• Single Sign-On Platform for all digital resources and files
• Real-time analytics and reporting of application usage and engagement
• Rostering to all digital resources using open data standards
• Account Provisioning Create and manage Google/Azure and Active Directory accounts
• Microsoft Teams and Google Classroom provisioning
• MIS & API integration
• Secure access
• 24/7 Support & Training
• Multi Factor Authentication -wide range of options for authentication
• Parent account provisioning

Benefits

• ClassLink creates a single point of access to all files/resources
• Customisable launchpad and notifications for each school, user & group
• Access cloud digital learning anytime, on any device, anywhere
• Automated user provisioning, de-provisioning and management in real time
• Only pay for students and full time teachers
• Publish and manage content for all users easily (Management Console)
• ClassLink Analytics gives administrators access to specific usage reports
• Full & Unlimited Support and Training
• Roster-Server delivers class rosters to your digital learning resources securely
• OneSync automatically imports MIS users into AD, Google, and Office365

£2.00 to £2.95 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.aitchison@classlink.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

433135728456916

Contact

Andrew Aitchison
+447801235248
andrew.aitchison@classlink.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Browser extension
• Cloud deployment model: Private cloud
• Service constraints: ClassLink does not have scheduled maintenance windows and all updates are performed while the system is live.
• System requirements:
  • ClassLink is a cloud-based system that includes various modules.
  • The overall infrastructure is hosted at Amazon Web Services (AWS).
  • Certain modules require individual VMs that can be installed on-premises

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: ClassLink online Help and Training Center at www.classlink.com/help is available 24/7; Issue response times are as follows: ClassLink will respond to service-related incidents and/or requests submitted and prioritized by the Customer within the following time frames:; 0-2 hours (during business hours) for issues classified as high priority.; 0-12 hours (outside of business hours) for issues classified as high priority; Within 24 hours for issues classified as medium priority.; Within 3 working days for issues classified as low priority.; System-wide incidents trigger instant alerts to ClassLink staff who respond immediately 24/7/365.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Further details provided upon request.
• Onsite support: Yes, at extra cost
• Support levels: ClassLink provides unlimited live technical services 24 hours a day, seven days a week, except ClassLink observed holidays. The cost for unlimited technical support is included in the subscription license. ; ; This support is in the form of human contact either by phone or through our website/helpdesk. - https://help.classlink.com/s/
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: ClassLink has a proven strategy for successful implementations which includes experienced implementation leadership and team members, a thorough implementation strategy, and the use of project management tools that track activities to an agreed-upon timeline.; ClassLink employs Implementation Specialists on our Educational Success teams. All specialists have extensive educational technology experience and are PMI certified. ClassLink’s project approach and plan are rooted in educational foundation and experience then enhanced and monitored through PMI philosophies and workflows. We utilize an online project management system on all new implementations that includes a client’s view of all goals, objectives, tasks, details, resources, and timelines. The first step of the project is to create a project team with appropriate representation from invested parties from the organization. A project plan will be developed, referenced, and modified throughout the course of the project. Any changes to the scope will be clearly stated.; ; Our implementation model allows for all different types of training and different mediums: webinars, onsite training, user groups, user conferences, ClassLink academy, videos and anything else necessary to ensure your end users are knowledgeable and successful. We customize a training solution based on the needs, desires and culture of the organization.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Live and recorded webinars
  • On-demand training videos
• End-of-contract data extraction: The ClassLink system stores very little historical data. Rostering data is all stored on the clients Roster Server, which is under complete control by the district. ; ; ClassLink permanently deletes personal data after the termination of a contract, when no longer needed, or when advised to do so by the customer.
• End-of-contract process: Included in full purchase contract - ; ; 24/7 support and training - unlimited ; Launchpad & Analytics - providing Single Sign-On platform and usage/engagement analytics; Roster Server - Permitting safe and secure rostering for all digital resources; One Sync Server - Ability to create and manage accounts in AD/Azure and Google; Parental Portal - Platform from which all parents can access their digital resources too.; ; If data needs to be purged or destroyed, at the termination of a contract for example, the Roster Server instance is destroyed, and any rostering data on the server is destroyed along with the server. ClassLink will end access to the system in the event of termination.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The ClassLink Management Console enables school administrators to synchronise users with the school’s authentication engine, create and assign single sign-on applications to users, and manage all other aspects of the ClassLink environment. The Management Console is feature-rich and easy to use, and school administrators receive training in its use. The development of new features and functionality are on-going with the ClassLink Management Console.; https://support.classlink.com/hc/en-us/articles/115002773193-Management-Console
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Details provided upon request.
• API: Yes
• What users can and can't do using the API: Tbd
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Yes, ClassLink has customization features included with the platform. Schools can change the branding, theme, background images, welcome/login text, login options, favicon and portal name. The ClassLink user experience can be personalised to fit user needs by selecting themes, colour preferences, icon shape and size, avatars, and organizing icons to suit each user while preventing them from deleting key applications.

Scaling

• Independence of resources: ClassLink uses a variety of tools for redundancy and security; Load balancing; Clustering; Dynamic system scalability ; Datacenter and regional failover ; Hot spares for emergency replacement of faulty clusters; Distributed content delivery for speed and security; Advanced DDOS and malicious traffic protection; ; It is understood, however, that a complete failure of the AWS infrastructure would cause the ClassLink system to become unavailable.; ; A comprehensive redundancy/failover/security group discussion is available upon request.

Analytics

• Service usage metrics: Yes
• Metrics types: ClassLink allows users to measure and view the digital resources they are accessing through ClassLink providing detailed usage and engagement metrics. This is visable to users, teachers and admin/leaders on a permission based approach.; ; In addition, ClassLink allows users at admin level to see at group/school user level :; ; Custom dashboard for all of your connected educational apps, showing a summary of logins, users, and apps.; ; View reports by building, grade level, classroom, and individual.; See which apps are your strongest, most frequently used.; Search for underutilised products to inform training and communications.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: ClassLink Roster Server has the ability to create custom export file(s) as defined by the customer in .CSV format as well as through the ClassLink API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • API data exchange
  • OneRoster data standard
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • OneRoster data standard
  • API data exchange
  • ODBC
  • Microsoft Excel
  • Google Sheets
  • Active Directory

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Please refer to the full ClassLink Service Level Agreement available upon request. In the event that the System Uptime is below 99.99% in a month, ClassLink will provide Customer with credits in the amount set forth below (Credit for Unscheduled Downtime).; Monthly system uptime from 99.80% to 99.98% - credit of 4% of the prorated portion of the annual ClassLink license fee attributable to the affected ClassLink product and month for which Unscheduled Downtime occurred. ; ; For example, November having 30 days represents 30/365 or 8.2% of the annual ClassLink license fee for a given ClassLink product. Credit for November would be computed as (.04) x (.082) x (annual ClassLink license fee attributable to the affected ClassLink products).; Monthly system uptime from 99.50% to 99.79% - credit of 6% of the prorated portion of the annual ClassLink license fee attributable to the affected ClassLink product and month for which Unscheduled Downtime occurred.; Monthly system uptime from 0.00% to 99.49% - credit of 8% of the prorated portion of the annual ClassLink license fee attributable to the affected ClassLink product and month for which Unscheduled Downtime occurred.
• Approach to resilience: ClassLink uses a variety of tools for redundancy and security; Load balancing; Clustering; Dynamic system scalability ; Datacenter and regional failover ; Hot spares for emergency replacement of faulty clusters; Distributed content delivery for speed and security; Advanced DDOS and malicious traffic protection; ; It is understood, however, that a complete failure of the AWS infrastructure would cause the ClassLink system to become unavailable.; ; A comprehensive redundancy/failover/security group discussio
• Outage reporting: ClassLink is committed to trust and transparency in reporting system status and uptime. Current and historical Information on system disruptions or outages can be found at https://status.classlink.com/.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Permission based system with access limited to users/roles/groups.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Group
• ISO/IEC 27001 accreditation date: 03/03/2021
• What the ISO/IEC 27001 doesn’t cover: .
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 20/06/2019
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • AICPA, SOC2
  • FERPA, COPPA & GDPR Compliance

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information Technology & Data Access Policy v1.5 - August 2021; Security Awareness Training v1.4 - December 2021; Information Security Management System v1.4 - December 2021; Information Security Policy v1.9 - March 2022; ClassLink has over 50 full time, direct, U.S. based employees in our software development department. Additionally, there are ~10 indirect full time consultants and an equal number of part time consultants as part of software development.; ; Development teams are organized by product, each with a product leader, scrum manager, front-end, back-end, user experience, and quality assurance staff members. Each of these roles have cross-product leaders responsible for process quality and staff development. ; ; We maintain security and infrastructure teams responsible for development operations, product interoperability, cloud operations, maintaining uptime, system security, internal and external security audits, etc.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: ClassLink maintains the following processes and procedures for the regular update and maintenance of the ClassLink application and infrastructure. System Configuration Standards v1.4 - April 2021, Business Continuity Plan v2.0 - November 2021, Environmental Policy v1.4 - August 2021, Demand and Capacity Management Procedure v1.0 - March 2022, Systems Development Life Cycle Policy v1.6 - October 2021
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: ClassLink’s technical architecture is modular in that different areas within the system act as independent but integrated applications. T; ; ClassLink conducts security testing using:; 1. Testing protocols are built into ClassLink whereby security testing tools are perpetually running providing ongoing logs that are monitored by ClassLink.; Testing tools used are the following:; ○ Insight VM; ○ Rapid 7; ○ NetSparker; ; 43; ; ○ Burp Suite; ○ Custom SQL/XSS testing-scripts; ○ Jenkins; ○ Amazon GuardDuty; ○ Amazon Cloudwatch; ○ Amazon WAF; 2. ClassLink hires outside security experts to conduct penetration, vulnerability and intrusion testing and provides reports of their findings and recommendations."
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: ClassLink maintains a Discovery of Unauthorized Access Process that includes the following procedures: ; Through ongoing monitoring of IP addresses that access the ClassLink system and regular review of database transaction logs, a determination is made that unusual access has occurred. Other forms of detection may involve outside indicators that information stored in ClassLink may have accessed. These detections may manifest soon after unusual access has occurred or long afterward.; ; Identify potential security gaps. Close any existing security gaps that still exist.; ; Fully investigate the scope of unauthorized release of data with the help of forensic experts.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: ClassLink maintains an Incident Investigation Process that includes the following procedures:; ; 1. Detection of system anomaly: Through ongoing monitoring of system logs, server performance, application performance, customer feedback, and certain other factors, a determination is made that an anomaly has occurred.; 2. Evaluate and isolate the anomaly.; 3. Initial notice to affected customers.; 4. Take corrective action, if immediately possible.; 5. Gather more facts.; 6. Cooperation and further investigation. Fully cooperate with stakeholders and fully investigate the scope of the issues.; 7. Take action on investigation results.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We care deeply about the planet and protecting our environment for future generations. That’s why ClassLink has partnered with One Tree Planted to plant a tree for every school around the globe that purchases ClassLink.; ; One Tree Planted is a nonprofit dedicated to global reforestation. Their mission is to make it simple for anyone to help the environment by planting trees.
• Covid-19 recovery:

  Covid-19 recovery

  ClassLink is the perfect portal from which users can easily access any digital resources/learning platforms to aid Covid-19 recovery.; ; These platforms can be allocated to any user/group/role or year group easily and through our analytics can be monitored to measure use and engagement.
• Equal opportunity:

  Equal opportunity

  ClassLink is committed to equality in all that we do and we support this through our Equal Opportunities Statement; ; We will take every possible step to ensure that no person working at ClassLink, seeking employment with us, or any member our team of Associates will receive less favourable treatment (direct discrimination) or will be disadvantaged by requirements or conditions that cannot be shown to be justifiable (indirect discrimination) on the grounds of their:; Age; Disability; Gender Reassignment; Marriage and civil partnership; Pregnancy and maternity; Race; Religion or belief; Sex; Sexual Orientation
• Wellbeing:

  Wellbeing

  ClassLink is a platform from which users can easily access all their digital resources. ClassLink also provides analytics to ensure that users can be monitored and any patterns observed which could lead to further conversations around engagement and wellbeing.

Pricing

• Price: £2.00 to £2.95 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.aitchison@classlink.com. Tell them what format you need. It will help if you say what assistive technology you use.