INTEGRITY360 LIMITED

Mimecast Awareness Training

Mimecast Awareness Training is a security awareness training and cyber risk management platform that helps you combat information security breaches caused by employee mistakes.

Features

• Access to an entire library of Video-based training modules
• Integrated phishing simulation
• Custom content
• Employee & company risk scoring
• Can be purchased standalone or alongside other Mimecast services
• Any phishing attack caught can be used for Phish Testing

Benefits

• Engage end users and reduce the risk of human error
• Video training modules with real actors in a sitcom setting
• Easily accessible employee & company risk scoring
• Advanced Phish Testing

£6.30 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

433142361036263

Contact

Paul Momirovski
+44 20 3397 3414
bidreviewboard@integrity360.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Requires a user to have a mailbox for training delivery
• System requirements: A corporate, SMTP-based email system.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: This would be dependent on the Support Package chosen. Further details can be found within the "Mimecast Support Packages" documents attached
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This would be dependent on the Support Package chosen. Further details can be found within the "Service Brief Customer Success Offerings" and the "Mimecast Service Levels and Support Description" documents attached
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Mimecast provides four implementation options; Core Connect (internet based wizard & Email support), Managed Connect (Wizard & Implementation assistance contactable by phone and email), Managed Implementation (Dedicated implementation engineer proactively driving your implementation), Advanced Implementatation (Proactive dedicated implementation engineer, advanced support, project documentation, optional Mimecast project manager).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Mimecast provides the ability to export Activity Logs for the lifetime the product was active. These logs come in CSV format. The Mimecast Account Assesment report also contains reporting, and is available for up to 2 years on a rolling basis.
• End-of-contract process: All features and benefits of the service cease to be available, and all customer data is deleted from the Mimecast Cloud service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Single Web Based Administration console allowing access to all required controls and settings.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: "We have accessibility features that fit the WCAG descriptions for: ; ; • Captions 1.2.2.G87.; • Audio Control 1.4.2.G170.; • Navigable Focus Order 2.4.3.H4.; • Headings & Labels 2.4.6.G130 & G131.; • Readable Language of Page 3.1.1.PDF16.; • Consistent Navigation 3.2.3.G61.; • Error Identification 3.3.1.PDF5 & SCR18. ; • Help 3.3.5.G71."
• API: Yes
• What users can and can't do using the API: "User management; Get Campaigns; Get Campaign User Data; Get Performance Details; Get Performance Summary; Get Phishing Campaign; Get Phishing User Data; Get SAFE Score Details; Get SAFE Score Summary; Get Training Queue; Get Training Details; Get Watchlist Details; Get Watchlist Summary"
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Branding, various policies, settings, notifications and disclaimers, authentication requirements options.

Scaling

• Independence of resources: Mimecast’s cloud platform is capable of scaling horizontally as far as necessary. Today it handles more than one billion connections for service each day and delivers millions of "clean" messages. The system is scaled, with approximately 20% of capacity allowing for surge scenarios and simultaneous server outages. Mimecast can easily scale overall capacity by adding additional storage and processing resources to the relevant resource pools as required.

Analytics

• Service usage metrics: Yes
• Metrics types: We record users completion results for each training module sent, as well as each phishing campaign.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Mimecast

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Mimecast provides exgestion/extraction services along with the ability for administrators to export content directly from the Administration Console in pdf, csv or xls and Emails and attachments can be exported from the Archive in Zipped EML or PST formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF, XLS,
• Data import formats: Other
• Other data import formats: No Other Formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: TLS Encryption (version 1.2 or above), A combination of TLS, SSL (HTTPS), LDAPS, SMTPS is used as well to secure all types of data in transit.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All customer data is independently encrypted and Mimecast operates with least priviledge model.

Availability and resilience

• Guaranteed availability: "Email Delivery Credit Fee:; ; <100% but >=99% 10%; <99% but >=98% 20%; <98% but >=97% 30%; <97% but >=96% 40%; <96% 50% and Customer may terminate the Agreement and receive a pro-rata refund of any unused pre-paid fees."
• Approach to resilience: "This information is available on request.; ; In brief, the platform is completely resilient with data replicated across diverse physical locations ensuring no single points of failure."
• Outage reporting: "Public Dashboard / Website announcements; ; Emails; ; Other communications including phone and text notification available as required."

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Users may interact with an authentication form requring username and password input and optionally a second factor. Integrated Windows Authentication requires no interaction by the end user. Public key authentication usually requires no interaction by end users. SAML can vary based on a customer's own deployment as this is a third party product brokering the authenticaiton but usually SAML products primarily authenticate using username and password prompt.
• Access restrictions in management interfaces and support channels: The management interface is granular in allowing access on a per user basis for role based administration. Authorised users are allowed to log support queries.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Username and password. SMS, EMAIL or Authenticator application supplying the 2nd factor.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company, LLC
• ISO/IEC 27001 accreditation date: 07/12/2023
• What the ISO/IEC 27001 doesn’t cover: "ISO covers the email security, continuity and archiving cloud services for the protection of personally identifiable information in the cloud and ISO 27001 is globally recognised as the best framework to demonstrate audited and continual improvement and on-going security management.; ; The ISO covers the platform in operation and support mechanisms."
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 15/09/2023
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The full certification details can be found here: https://cloudsecurityalliance.org/star/registry/mimecast/
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type I and Type II,
  • ISO 27018, ISO 22301
  • Full details here: https://www.mimecast.com/company/mimecast-trust-center/

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Mimecast is accredited with ISO 22301:2012 and ISO 27018:2014 and follows strict policies and procedures to maintain the highest levels of information security.
• Information security policies and processes: Our CISO is responsible for information security and business resilience programs. Our business resilience lead and led the ISO22301 certification. Please find our public facing Security Information Pack enclosed - further detail can be shared under NDA.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: "Stringent change control procures are in place to maintain operational and service level agreements. All changes are fully documented including roll back procedures.; ; Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance."
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: "Mimecast reviews vendor security bulletins and utilise the corporate SIEM system to log and identify any possible issues.; ; The severity of vulnerabilities are assessed on impact vs likelihood and risks are adjusted accordingly for manual analysis and system events. Critical vulnerabilities can be deployed globally throughout the Mimecast infrastructure within minutes."
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The entire platform is monitored 24 x 7 and system and network logs are entered into a centralised system. The monitoring platform provides real-time information as well as automated alerting.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: "Mimecast has a formal Incident reporting process activated by monitoring and staff awareness.; ; User are able to log calls to activate an incident process.; ; Mimecast use a fully collaborative ticketing system allowing for the production of accurate incidents reports."

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  " At Mimecast, we are committed to environmental resilience and have taken significant steps to reduce and offset our collective footprint.; ; We've installed solar arrays at multiple office locations, use 100% renewable energy to power many of our data centers and offices, and eliminated all single-use paper and plastic in our office kitchens. We've also created incentives for green commuting such as efficient vehicle charging stations and parking.; ; Starting in 2021, Mimecast conduced a full materiality assessment and procured renewable energy credits to offset our entire operational footprint (Scope 1 & 2 emissions) with third-party certified renewable energy certificates (RECs) and carbon offsets. As part of our offset efforts, Mimecast has invested in RECs and offsets associated with a reforestation project in Uchindile and Mapanda, Tanzania. By supporting the replanting of these forests that were decimated by wildfires, Mimecast is committed to offsetting its carbon footprint while helping to restore a vital ecosystem in the southern portion of Tanzania.; ; We recognize that we can't solve our planet's problems alone, but we can and will do our part while setting an example for others.; ; Additional information is available in Mimecast’s ESG report and on our Corporate and Social Responsibility page: https://www.mimecast.com/resources/ebooks/environmental-social-and-governance-esg-report-2023/; ; https://www.mimecast.com/company/corporate-social-responsibility/"

  Tackling economic inequality

  "Mimecast is committed to supporting the communities in which we work and live. Through corporate donations, employee gift matching, and volunteerism, we strive to expand our impact alongside our business. Community resilience strengthens our own resilience, and we look forward to embedding citizenship further into our business processes. Our charitable partnerships align with two key areas of focus for Mimecast: Workforce development for underrepresented communities and the resilience of underserved communities. We are proud of the multi-year nature of many of our partnerships as we deepen our community impact.; ; Additional information is available within Mimecast’s ESG report: https://www.mimecast.com/resources/ebooks/environmental-social-and-governance-esg-report-2023/"

  Equal opportunity

  "As a global company, we believe our success rests in the diverse nature of our business and our ability to connect with our employees, customers, and clients from all walks of life. We believe our ability to scale and grow relies in part on our efforts to attract and retain diverse talent. Since launching our DEI strategy in FY2022, we have invested in efforts to address representation opportunities across our workforce to better reflect our local communities, with a focus on increasing the representation of Women and People of Color (PoC) in our employee base. Representation targets were established, and we continue to measure progress toward these targets.; ; Additional information is available within Mimecast’s ESG report: https://www.mimecast.com/resources/ebooks/environmental-social-and-governance-esg-report-2023/"

  Wellbeing

  "As part of our human capital strategy, Mimecast has invested in a new employee relations role to drive a consistent employee experience that aligns to our core values. This investment strengthens our commitments to both employee wellbeing and DEI.; ; Under the remit of Mimecast’s employee relations lead, employee policies are made easily accessible, undergo a regular review process, and are interpreted in a consistent manner. This is foundational to a comprehensive approach to effectively address workplace issues. Mimecast has positioned employee relations as a center of excellence available to management and employees.; ; Mimecast achieved Great Place to Work recertification the US, UK, South Africa, and Australia. These four key regions encompass a significant majority of our employees. Business leaders, research institutions, and the public all rely on the Great Place to Work® Trust Model© as the definitive standard of what it means to be a great workplace. Their annual research represents more than 12 million employees from thousands of organizations of varying sizes, industries, maturity, and structures in over 90 countries.; ; Additional information is available within Mimecast’s ESG report: https://www.mimecast.com/resources/ebooks/environmental-social-and-governance-esg-report-2023/"

Pricing

• Price: £6.30 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Managed PoC's typically run for a period of 30 days and is a fully functional environment

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.