TRUSTMARQUE SOLUTIONS LIMITED
TRUSTMARQUE LICENCING COMPLIANCE AND OPTIMISATION SERVICES
Trustmarque offers a full set of digital asset compliance optimisation services to provide organisations with visibility and control of their software usage and spend, whether cloud, on-premises or hybrid software delivery models are deployed. This service has been designed to complement and augment existing capabilities and toolsets where available.
Features
- Summary of ocompliance position with calculation of apps/OS/non-footprint software
- Detailed report of the licence position; clear explanations/insightful
- Implementation of a SAM Tool (where required)
- Vendor certification of licence compliance (only available for specific vendors)
- Setting the foundation for the future procurement of licensing requirement
Benefits
- Proactively identify/address any risk existing across the software estate
- Gain extra value by utilising unused features/functionality
- Set the foundation for any future procurement of software
- Reduce cost through re-harvesting surplus licences ahead of procuring new
- Negotiate with strength by understanding what software the organisation has
- BI to acquire software requirements on need, not historical procurement
Pricing
£450 to £1,560 a unit a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
4 3 3 2 0 8 3 7 8 7 4 1 3 1 0
Contact
TRUSTMARQUE SOLUTIONS LIMITED
Lorraine Spence
Telephone: 01904 924089
Email: tenders@trustmarque.com
Planning
- Planning service
- Yes
- How the planning service works
- Trustmarque will work with the organisation’s internal team to identify their specific requirements and ensure that the assessment delivers the required outputs. Trustmarque uses proven and recognised methodologies, and an approach consisting of several logical phases, modules and service-levels to ensure that the service is designed to meet the organisation’s exact needs.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Full technical training is provided to the customer under Trustmarque’s on-boarding process. If the customer has a problem with the service or a particular query, they can additionally raise a support case which will be addressed by the Trustmarque support team.
Trustmarque’s consultants can provide specific training courses which give a good understanding of the business drivers, impacts, and implications of implementing, integrating, creating, or consuming services and applications, which call upon a layer of abstraction such as can be found when considering the use of Software as a Service (SaaS) / Cloud hosted services and applications, or using Virtualisation to manage servers and services within the Enterprise. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Trustmarque engineers can conduct the service either onsite, or remotely, dependent on the customer’s requirements. Trustmarque can also provide (or arrange to provide) assistance with migration or off boarding an existing cloud service.
Trustmarque can provide Q&A and training support for customers to ensure their technical staff and end users are suitably trained and empowered to manage and take advantage of their cloud services. This support is offered on a reasonable endeavours basis, within normal business hours.
With the use of a suitable tool underpinning the organisation’s ability to discover and recognise software deployments, Trustmarque’s first step will be to understand what toolsets the organisation has available and review their suitability to the task at hand. Where no tools exist, or where existing tools provide some, but not all the functionality required to accurately assess the estate in question, Trustmarque will conduct a thorough review of requirements to ensure that the tool implemented will deliver both now and in the future. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Best practice is to manually verify audit data against various other sources; this may include a HR list of employees to ensure that all in-scope personnel have been captured in the audit, or Active Directory to ensure all devices have been scanned.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- How the support service works
- Trustmarque’s service management principles are aligned to the ITIL v3 standard, extending from the design of the service, through transitional aspects, into operational delivery and focused on continuous improvement. Trustmarque ensures appropriate governance and reporting is in place to provide an effective and efficient service, with relevant stakeholders ensured visibility of the quality of the service being provided. When applicable, Trustmarque can implement the procedures, organisational structure, contracts and training required to enable cutover of service provision from customers’ current service providers, including the definition of the on-going service management structure together with establishing robust governance arrangements for that service provision.
Service scope
- Service constraints
- Typically, Trustmarque consulting engagements are conducted during the normal working week between 9 & 5:00. However, Trustmarque is happy to discuss engagements outside of normal working hours should these be required.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Subject to an agreed SLA
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Subject to an agreed SLA.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- 06/03/2023
- What the ISO/IEC 27001 doesn’t cover
- Anything that is NOT covered in the following: Information Security for the provision and support of the end-to-end IT services; software, cloud, cyber security, managed services and datacentre solutions; including strategy, planning and integration, licensing, deployment, and management of third-party service providers. In accordance with Statement of Applicability version 5.n.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- PCI Security Standards Council
- PCI DSS accreditation date
- 21/07/2023
- What the PCI DSS doesn’t cover
- Trustmarque is PCI-DSS Level 4 Compliant.
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO22301 (Continuity and Data Recovery)
- PSN
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Trustmarque's Environmental Policy and Carbon Reduction Plan include delivering and supporting actions on reducing our carbon footprint and our impact on climate change. We have set a target to achieve net zero by 2035. Our policies include 'Virtual First 'meetings, energy reduction plans, flexible working, green software solutions and associated services from innovative suppliers to promote digital environmental innovation, promoting sustainable procurement. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.Covid-19 recovery
Trustmarque can provide re-training for those left disadvantaged by Covid-19 through skills training, CV and interview workshops. We promote employment and skills by working with Buyers to identify individuals who can benefit from our incentives, which can include workshops to develop and help those who face barriers to employment and increase digital accessibility for communities and hard to reach groups. We can also provide access to apply for apprenticeship and work experience opportunities. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.Tackling economic inequality
Trustmarque tackles economic inequality through operating a diverse supply chain including many SMEs and micro businesses. Our access to a broad range of suppliers ensures both resilience and capacity. Trustmarque is continuously refining our supply chain to meet the ever-changing needs of our customers and to ensure we can always offer the best solution through capability, capacity and resilience at the best price. Our vendor agnostic approach among suppliers allows us to support innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services to customers. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.Equal opportunity
Trustmarque operates an Equal Opportunities policy that outlines our commitments including creating a workforce that reflects the diversity of our communities. Other initiatives include supporting disabled people to develop skills and supporting in-work progression. Trustmarque is a Level 1 Disability Confident employer, demonstrating our commitment to employing a diverse workforce so all can flourish. We are committed to a policy of treating all its employees and applicants equally. We are committed to creating an environment where diversity is valued and respected and where our people can bring their different perspectives, and whole selves to work. Inclusivity and equal opportunities for all colleagues are paramount. Trustmarque is a Living wage employer, and we offer 14–18-month apprenticeships. In February 2024 we launched Encircle our DEI network – made by colleagues, for colleagues to support Diversity, Equity, and Inclusion in the workplace. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.Wellbeing
We align our approach to mental wellbeing to the six standards in the Mental Health at Work commitment, including staff work and wellbeing sessions, flexible working, speak-up policy, etc. We have a dedicated team of qualified Mental Health First Aiders who offer support to all Trustmarque Group Colleagues to offer advice regarding how to support and signpost – this is linked to the ALGEE mental health action plan. The Work+Wellbeing team also facilitate workshops or share resources to support wellbeing within the workplace, this can be found on our Work+Wellbeing team via the Trustmarque Hub. We have an Employee Assistance Programme which is available 24/7 to all Trustmarque Group Colleagues. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.
Pricing
- Price
- £450 to £1,560 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@trustmarque.com.
Tell them what format you need. It will help if you say what assistive technology you use.