SHINETECH EUROPE LIMITED

Class Attendance Tracker QR (CATQR)

CATQR is an industry award-winning digital solution for monitoring attendance in real-time. With a quick scan of a QR code, attendees can view their attendance records, competences, and certificates on their CATQR mobile app. Organisers can create a class QR code in seconds and view all attendance records in real-time.

Features

• Real-time Attendance
• Real-time Competencies and Certificates
• Mobile App with integrated digital passport
• Integrated Feedback
• Geolocation and Geofence
• Cheat prevention measures such as Dynamic (changing) QR codes
• Organiser Real-time Analytics
• Timetable upload
• Online and Offline Attendance
• Did Not Attend (DNA)

Benefits

• Cheat prevention measures such as Dynamic (changing) QR codes
• Real-time attendance capture
• Quick organisation wide implementation
• Accurate and real-time reporting
• Interoperable with learning management and other systems
• Timetabling and booking integration
• Works with and without an internet connection
• Works in both physical and virtual environments
• Users give consent to employers to view their data
• Integrated digital training passport

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frankzhang@shinetechsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

433222317294733

Contact

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frankzhang@shinetechsoftware.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Location and geospatial data management and analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: HR and Learning Management Systems
• Cloud deployment model: Public cloud
• Service constraints: System upgrades, generally only for a few seconds or minutes done on the weekend (midnight) to minimise disruption.
• System requirements:
  • User downloads CATQR mobile app from app stores
  • Administrator accesses system with internet browser.

User support

• Email or online ticketing support: Yes
• Support response times: Same day response to all customers.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Same day response to all customers, often within 1 hour; Support available 24 hours, 7 days a week.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our streamlined processes ensure a seamless and effortless transition for new customers. We offer online sessions with our team or community webinars, complemented by comprehensive How-To videos and online resources. Our team conducts follow-up calls to address specific questions and provide tailored support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: By default, CATQR offers various data export options through its reporting functions. Once the customer has agreed with Shinetech on the cost and scope of the End-of-contract data extraction and removal, Shinetech will permanently delete all such data from their systems in compliance with data protection policies and GDPR regulations. During the subscription term, customers can access their data at any time and may export it in a standard format. This self-service feature allows data extraction in a readable, structured, and documented format, such as an Excel spreadsheet, without the need for special requests.
• End-of-contract process: The customer has the option to continue the contract. If they decide to terminate the contract, their data will be offboarded to them as outlined in the End-of-contract data extraction.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: HTML, PDF and YouTube videos.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile app is used by all users to record attendance whereas the desktop service is used by organisers to create the class QR code and view the attendance records in real-time.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: We provide APIs to allow retrieval of attendance records. With our extensive experience in API development, we can integrate with your systems.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation is available through extensive settings, covering sites and venues, class titles, and specific QR code features. Furthermore, almost every function is controlled by specific access permissions, ensuring that only the appropriate administrators can access them.

Scaling

• Independence of resources: The system auto-scales through the cloud. CATQR is designed and developed from the outset to be highly scalable. Data centre and server infrastructure is based on proven Microsoft Cloud Azure architecture which provides both scalability and consistency of performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Authorised customer administrators have access to a real-time dashboard that displays all monitored processes and their status. Customers can receive detailed administrator activity logs showing the exact time the system function was accessed and further details of the outcome. From a user perspective, administrators can see the exact time and other opted-in data when the user scans into a class.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Authorised customer administrators can import and export data using Excel, CSV, or API. From the user's perspective, the CATQR mobile app offers an email option to send their data. Additionally, users can utilise our industry award-winning GDPR-compliant digital passport to provide organisations with real-time access to their data, thereby meeting the GDPR "Right to data portability" standard.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% availability. This has been the case in previous years.
• Approach to resilience: CATQR is hosted in Microsoft Azure UK Data Centres, which meet a broad set of international and industry-specific compliance standards, such as ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards. Shinetech is certified with ISO 9001 Quality Assurance Management System and ISO 27001 Information Security Management System. Furthermore, Shinetech is Cyber Essentials Plus Certified.
• Outage reporting: Notifications will be sent out through our Helpdesk and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Authorised customer administrators have role-based access to data and functions specifically required for their operational role and duties.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus and ISO 9001
• Information security policies and processes: Our Information Security Management Committee oversees security across all areas of our business. We conduct rigorous audits to ensure the effectiveness of our controls, adhering not only to the ISO 27001 standard but also going beyond it to meet the highest levels of security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: 1. Security Impact Analysis: Every change is analysed for security impact, and audit logs are maintained as evidence.; 2. Fall-back Procedures: Documented and communicated procedures for aborting and recovering from unsuccessful changes and unforeseen events.; 3. Customer Notification: Customers are notified of any changes that may adversely affect them.; Code Management:; • Managed by the Technical Services team.; • Service and feature changes follow software development practices.; • All changes are reviewed, tested, and approved before promotion.; Change Stages:; 1. Design; 2. Documentation; 3. Implementation/Rollback; 4. Testing in staging and development environments; 5. Peer review; 6. Approval by authorised parties
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process includes active scanning using certified third-party and in-house tools, automated and manual penetration testing, and continuous monitoring of security reports and public sources.; Identified vulnerabilities are logged, prioritised by severity, and assigned to an owner. Regular assessments provide expert validation. We leverage vendor warnings, threat intelligence subscriptions, and early warnings from UK authorities, supported by our in-house team’s research.; Our approach is systematic and risk-based, following ISO 27001 guidelines. We identify system usage profiles, associated threats, vulnerabilities, and risks, conduct impact assessments, and assign security classifications.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our platforms undergo continuous monitoring at the application layer through health checks and performance monitoring. In case of a potential compromise, the technical team is alerted to address the issue promptly. Our defence strategy relies on detection, diversion, verification, and forwarding.; We perform regular scanning and monitoring, identifying vulnerabilities and assigning criticality and priority ratings. Information is gathered from services, internal network traffic, and device and terminal usage, and is recorded as event logs, audit logs, fault logs, administrator logs, and operator logs.
• Incident management type: Supplier-defined controls
• Incident management approach: Our customers and our own staff can report their incidents, which follow pre-defined processes, based upon their nature and severity. Our incident management approach meets the ISO 27001 standard. It is made up of the following components: - Incident detection and recording - Classification and initial support - Investigation and diagnosis; - Resolution and recovery - Incident closure - Ownership, monitoring, tracking and communication.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial enables you to explore all the functionalities for a specified period.
• Link to free trial: https://www.classattendancetracker.com/account/login

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 20%
• Between £250,000 and £500,000: 20%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BCC Ltd
• ISO/IEC 27001 accreditation date: Thursday 16 October 2025
• What the ISO/IEC 27001 doesn’t cover: The certification applies to the entire service.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BCC Ltd
• ISO 9001 accreditation date: Wednesday 15 November 2023
• What the ISO 9001 doesn’t cover: The certification applies to the entire service.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9479cd92-bdff-4bc6-beb8-5ee0b22e5f08
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 900aa777-31bf-45c4-8db3-024cabb32487
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frankzhang@shinetechsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.