Howell Technology Group Limited

Nerdio Manager for Azure

Nerdio for Azure empowers MSPs to quickly deliver successful Microsoft Azure cloud services. From IaaS to DaaS to full-on ITaaS, you’re able to automatically provision a complete environments in just two hours and manage all your clients in a single pane of glass admin portal in three clicks or less

Features

• Azure Marketplace deployment and billing
• Deploy
• Price Cost Estimator simplifies complex Azure pricing
• Package Azure plans from IaaS to DaaS to ITaa
• Centralised Management
• Cost optimisation

Benefits

• AutoScaling only pay for what you use.
• Automatically deploy a complete Azure environment in under 2hrs
• Azure Cost Estimator provides services quick, easy, and error-free
• Easy Azure users, desktops, servers, from one centralised location
• On-going technical support
• Professional services for both new or existing installations
• Enterprise grade solution at small business pricing
• Free trials, evaluation and POC solutions available
• Azure Marketplace deployment and billing

£4 to £6 a person a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@htg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

433312058141099

Contact

David Maginnes
03304609828
david@htg.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: UK Mon-Friday 8am-6pm excluding public holidays ; ; Priority - Response - Update frequency; 1 (Critical) - 30 Minutes - 1 Hour ; 2 (High) - 1 Hour - 2 Hours; 3 (Medium) - 1 Hour - Daily; 4 (Low) - 1 Hour - Every 2nd Day; ; Outside of working hours TBD
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: HTG offer a tiered helpdesk service which is available 9am - 5pm Monday to Friday, excluding Bank Holidays and public holidays. ; ; This service operates with a standard two hour response SLA, with optional Gold/Silver/Bronze tiering that aligns with the required client needs. ; ; Pricing for the service is variable based around the specific support model and technical requirements of the client environment.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Yes this is part of our standard process and includes, training and user documentations as well as Local Work Instructions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: N/A
• End-of-contract process: At the end of the contract as per the licensing Terms and Conditions of services the End User is obliged to remove software from its infrastructure.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: Via Statement of Works.

Scaling

• Independence of resources: N/A

Analytics

• Service usage metrics: Yes
• Metrics types: Usage/ Application Launches
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Citrix, Microsoft, VMware, IGEL, ControlUP, LastPass, Veeam, Exclaimer, Nulia, Decisions

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: N/A
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: N/A see above
• Data protection within supplier network: Other
• Other protection within supplier network: N/A see above

Availability and resilience

• Guaranteed availability: Nerdio is a software application package which runs within the customer infrastructure and is reliant on their service levels.
• Approach to resilience: N/A
• Outage reporting: N/A

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: N/A
• Access restrictions in management interfaces and support channels: N/A see above.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR Limited
• ISO/IEC 27001 accreditation date: 17/10/2016
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft Gold Security Partner
  • Microsoft Advanced Specialist Security Partner
  • Microsoft Certified Security Solutions Partner

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: N/A

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: HTG have an internal security policy and comply with ISO/ IEC 27001 recommendations.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: In-house and available upon request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: N/A
• Incident management type: Supplier-defined controls
• Incident management approach: N/A

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  HTG’s expertise lies in migrating existing IT systems to the cloud. We know this is one of the most high-impact ways to move towards net-zero IT. It eliminates the need for on-premises infrastructure, which is costly, resource-heavy, time-inefficient, and a huge contributor to carbon emissions via energy consumption. After an organisation switches to the cloud, HTG can help to re-purpose old devices, as well as provide access to companies that specialise in recycling technology while ensuring data destruction as needed. In terms of any remaining hardware, idling PCs, laptops and other devices consume enormous amounts of energy. We can set up devices to automatically power off when not in use. We partner with providers who manufacture devices with environmentally friendly methods and are committed to delivering digital workspaces and assets in a sustainable way. Microsoft is on track to being carbon negative within the decade and is currently carbon neutral. We provide expert advice around sustainable IT policies and training along with best practices for repurposing existing devices or BYOD. We work with clients from the early stages of migration, through to optimising use of digital workspaces and devices over the long-term with environmentally friendly automation. HTG’s commitment to enabling remote working is our secondary tool for fighting climate change. Saving fuel by cutting commutes, reducing energy consumption within workplaces and reducing the need for business travel, carbon emissions within any business will be significantly reduced. We also recognise small, conscious decisions within our own business practices contribute to the fight against climate change. Within HTG’s own offices, we are largely paper-free, and frequently remind employees to switch off lights when they leave rooms. We also use local suppliers of products and services as much as possible to reduce our carbon footprint and operate in a sustainable manner.
• Covid-19 recovery:

  Covid-19 recovery

  HTG are committed to addressing the impacts of COVID-19 in a sustainable way that embeds positive practices into our business and the businesses we work with. We continue to grow as an organisation which means we can offer secure employment pathways in a region that was heavily impacted by COVID-19. We currently have a number of employees who have joined us via apprenticeship schemes, and we are dedicated to maintaining this route as a credible means of training, retraining and developing our employees. Working in a sector that is reliant on emerging technologies means that there is a fairer playing field for those that are either new to the world of work or decide to change careers, as historical IT experience is not necessarily relevant or valuable. Therefore, we provide a compelling career path for those that may have had their employment prospects negatively impacted by COVID-19. HTG’s mission to provide businesses with the IT infrastructure to operate safely and effectively from anywhere supports the unprecedented shift to remote and hybrid working practices post-COVID. Whilst HTG could easily have transitioned to a remote-first organisation, we recognise the value in having a physical office, and the benefits this brings to our local community. We also recognise the importance of in-person connection and collaboration for mental wellbeing. We empower our employees to choose to work wherever and whenever it suits them best, and this level of trust and autonomy unquestionably reduces stress for our employees. We encourage our team to make healthy and sustainable lifestyle choices, offering a suite of benefits that, not only, financially incentivise practices like cycling to work, using public transport and eating healthily, but allow them access to private medical practitioners, that facilitate early intervention and reduce the burden on the NHS.
• Tackling economic inequality:

  Tackling economic inequality

  HTG’s efforts to tackle economic inequality are threefold. Firstly, HTG is based in one of the 20% most deprived neighbourhoods in the UK1 and we are very proud of our North East of England roots. We are committed to remaining in the region and providing a local pathway for careers that, historically, may have required a move towards a different region in order to progress. Our presence is also a valuable local commodity as we can invest money in the surrounding community via our offices, the spending habits of our employees and our local charitable endeavours. Our employees also have a commitment to volunteering and we foster relationships with Not-for-Profits in our local community. Secondly, our most-valued contracts are with Public Sector organisations that are, themselves, committed to tackling economic inequality. In 2019-20, one of our clients supported 3,834 people into work, placed 254 people into apprenticeships, helped 208 people to start their own business and ran 6,000+ free, accredited training sessions. They also provide a range of grants for work and business. Finally, HTG are providing services that allow businesses to reap the benefits of using the latest technologies. Our team is made up of experts in their field, including cyber security, and we pride ourselves on building trusted partnerships with our clients whereby we can tailor solutions to meet a range of needs. We take on the responsibility of creating an IT infrastructure that is robust and future-focused. The benefits we offer include enabling remote working; increasing efficiency and productivity; reducing the likelihood of costly data losses and downtime in IT services. Our smart solutions allow our clients to focus on what they do best, in the confidence the service we provide for them is scalable and secure.
• Equal opportunity:

  Equal opportunity

  HTG’s efforts to tackle economic inequality are threefold. Firstly, HTG is based in one of the 20% most deprived neighbourhoods in the UK1 and we are very proud of our North East of England roots. We are committed to remaining in the region and providing a local pathway for careers that, historically, may have required a move towards a different region in order to progress. Our presence is also a valuable local commodity as we can invest money in the surrounding community via our offices, the spending habits of our employees and our local charitable endeavours. Our employees also have a commitment to volunteering and we foster relationships with Not-for-Profits in our local community. Secondly, our most-valued contracts are with Public Sector organisations that are, themselves, committed to tackling economic inequality. In 2019-20, one of our clients supported 3,834 people into work, placed 254 people into apprenticeships, helped 208 people to start their own business and ran 6,000+ free, accredited training sessions. They also provide a range of grants for work and business. Finally, HTG are providing services that allow businesses to reap the benefits of using the latest technologies. Our team is made up of experts in their field, including cyber security, and we pride ourselves on building trusted partnerships with our clients whereby we can tailor solutions to meet a range of needs. We take on the responsibility of creating an IT infrastructure that is robust and future-focused. The benefits we offer include enabling remote working; increasing efficiency and productivity; reducing the likelihood of costly data losses and downtime in IT services. Our smart solutions allow our clients to focus on what they do best, in the confidence the service we provide for them is scalable and secure.
• Wellbeing:

  Wellbeing

  The health and wellbeing of HTG’s team is of paramount importance to us. Our distribution of work is structured in a way to ensure equity and prevent burnout. Our management style is one where mentoring and coaching is valued over direction and instruction. We pride ourselves on a culture where employees feel comfortable to be their authentic selves within the workplace and work hard to foster relationships that mean the team feel safe to raise concerns or voice struggles without fear of discrimination or judgement. We offer employees the freedom to work from home, as well as take paid and unpaid leave from work when they need to prioritise their wellbeing. We also offer benefits that allow employees access to continued, tailored, professional support free of charge. All our people managers are Mental Health First Aiders in order to enact early prevention and intervention where we see an employee struggling to manage their mental wellbeing. We are committed to promoting the benefits of a healthy lifestyle to our employees and offer a range of benefits to ensure everyone has access to readily available health and wellness choices. We provide complimentary healthy snacks to our employees, run a Cycle to Work scheme, provide Private Medical Insurance to all employees and provide a Wellness Wage, a monthly allowance towards activities that contribute towards an employee’s wellbeing. We recognise that fitness isn’t a one-size-fits-all model so, in a manner consistent to our working practices, we give our team the freedom to make choices that are best for them. Our approach to wellbeing is guided by the 5 pillars of wellbeing recommended by the NHS. Learning new skills is one of those pillars and continued, lifelong learning is a stalwart component of HTG’s DNA.

Pricing

• Price: £4 to £6 a person a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@htg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.