Numiko Ltd

Website and User Experience Design

Our website design experts will guide you through a highly collaborative, iterative design process to transform your user experience. From moodboards to concept creation and annotated web designs ready for implementation, we create visual language guides and production-ready designs that are fully accessible, colour compliant and tested with end users.

Features

• Component-based design systems
• Content model-led approach
• Accessible design systems, regularly audited to WCAG 2.2 AA
• Mood boards to test stakeholder appetite for change
• Wireframes and prototypes for user testing
• Concept development using lean principles
• User journey mapping
• Information architecture planning
• Annotated in collaboration with technical colleagues
• Fully documented, implementation-ready deliverables

Benefits

• Collaborative, iterative approach
• Lean user research methods
• Provides basis for functional specification ahead of implementation
• Enhanced user experience and engagement through improved design
• Digital design as discrete project or as part of re-platforming
• Evolution of brand for digital contexts
• Re-usable component-based design over restrictive templates

£922.50 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hi@numiko.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

433469635484401

Contact

Mr David Eccles
07919992633
hi@numiko.com

Planning

• Planning service: Yes
• How the planning service works: We assist our clients in planning and implementing cloud hosting and software services by focusing on robust, scalable, and secure solutions. We work closely with our clients to understand their needs and business goals, which allows us to design and implement solutions that are scalable, secure and cost-effective. ; ; Discovery and Requirement Gathering: Initially, we conduct detailed discovery sessions to understand clients’ specific needs, existing infrastructure, and strategic goals. This stage involves stakeholder interviews and technology assessments to ensure that all functional and non-functional requirements are meticulously documented. ; ; Solution Architecture and Design: Based on the discovery insights, we design a tailored solution architecture. This includes selecting the appropriate cloud services and defining the architecture that best supports scalability, reliability, and security. ; ; Risk Assessment and Mitigation Strategy: We conduct thorough risk assessments focusing on areas such as data security, system downtime, and compliance with relevant standards. Our aim is to pre-emptively identify potential challenges and develop a clear mitigation strategy before the project moves into the development phase. ; ; Estimation: Detailed solution planning is prepared, which identified both initial and ongoing expenses. This ensures transparency and helps in aligning the project with the client's budgetary constraints.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Numiko delivers comprehensive system administrator training for CMS, typically as an on-site, full-day session tailored to empower your core team. This training, conducted with real content in a live setting, ensures your team gains hands-on experience in creating, moderating, and publishing various content types using the workflow system. The training adapts to the different roles within your team, with extended sessions for super users and shorter, focused training for those with limited permissions like news item uploads. ; ; During the CMS development, we incorporate feedback in real-time, allowing for adjustments that enhance system functionality. Additionally, we embed contextual support within the CMS, offering customisable help texts that guide content editors through creating templates and pages, clarifying how inputs translate to live outputs without overwhelming users with technical jargon or unnecessary details. ; ; For ongoing support, Numiko offers further training opportunities as part of our service agreements. This includes additional training for new staff, enhanced inline help during development, and updates to documentation following major CMS updates. Whether it's a major project or smaller tasks, we plan training appropriately and remain available for ad-hoc support through email or Jira to assist with any content creation queries.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Numiko's content and database migration process is structured to ensure accuracy, efficiency, and minimal disruption. The process begins with a comprehensive audit of the existing content and database structures to understand the volume and complexity involved. This audit informs the creation of a detailed migration plan that includes mapping of data fields and identification of content transformation requirements. ; ; A comprehensive migration plan is developed, which includes strategies for SEO preservation. This involves meticulous mapping and redirection plans to ensure continuity in search engine visibility. Data is extracted and transformed, ensuring all important SEO attributes are retained and seamlessly integrated into the new system. ; ; We then proceed to the extraction phase, where data is carefully extracted from the current systems. During the transformation stage, data is cleansed, reformatted, and prepared for the new environment, ensuring it meets the new system’s requirements. ; ; The next step involves the actual migration of data to the new system. We conduct this in a controlled environment, often running parallel with the old system to reduce downtime and risks. Rigorous testing follows, involving functionality checks and user acceptance tests to ensure data integrity and system performance.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have been running internal processes of quality assurance and testing on all of our website projects for over 20 years, ensuring robust functionality and user experience across all browsers and devices. Our approach involves detailed functional testing and exploratory lab testing, creating realistic user scenarios that simulate actual user interactions. These scenarios support thorough cross-browser and user acceptance testing. ; ; We employ automated and semi-automated regression and functional tests, which are essential throughout the production and testing phases. For systems with complex backend data or CMS logic, we develop scripts to automate content configuration without manual intervention. ; ; A dedicated Quality Assurance Test Engineer oversees the development process, advocating for user needs and ensuring the final product aligns with user experience and design specifications. We use the JIRA system to manage and resolve issues, providing clients access to track and report any concerns. ; ; After internal testing, we move the site to a private staging environment for client-led user acceptance testing. This stage allows clients to request changes before going live, ensuring the site meets all expectations.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Numiko's approach to ongoing support is designed to ensure clients have continuous, reliable assistance post-deployment, helping them to maintain and enhance their digital platforms. We offer tailored support packages that include regular updates, security patches, and system optimisation to keep client systems performing optimally and securely. ; ; Our support team is accessible via email or Jira, providing a direct line for addressing any issues or queries that may arise. This allows for timely resolutions and consistent communication, ensuring that all client concerns are managed effectively. For more complex queries or urgent issues, we also offer the option of phone support. ; ; In addition to reactive support, Numiko engages in proactive monitoring of the systems we develop. This involves regular health checks and performance reviews to anticipate potential issues before they impact operations, thereby minimising downtime and enhancing system reliability. ; ; We also keep our clients informed of new technologies and updates that could benefit their systems, ensuring they remain at the cutting edge and can take advantage of advancements in digital solutions. This forward-looking approach is integral to maintaining the longevity and effectiveness of the systems we deliver, supporting our clients' long-term success in their digital endeavours.

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our target response and resolution times vary depending on the priority of the ticket. Priority 1 (critical) target response time is <15mins, P2 (major) is <1 hour, P3 and P4 (minor/trivial) is same day. Our service desk is monitored Monday-Friday 09.00 – 17.30 GMT.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: Numiko provides comprehensive support levels that are designed to ensure the efficient operation and continuous improvement of projects once launched. We offer a standard support package which includes routine maintenance, security updates, bug fixes, and minor enhancements based on client requests and suggestions from our team. This support is typically provided under a retained services agreement, ensuring a certain number of studio hours are allocated each quarter for ongoing support. ; ; Additionally, while Numiko does not specifically mention assigning a technical account manager or cloud support engineer in the provided documentation, our approach to project management ensures that clients have direct access to senior team members. This team typically includes roles such as Project Managers and Lead Developers, who possess comprehensive technical oversight and are responsible for maintaining the health of the project post-launch. They provide strategic guidance and technical support to ensure all aspects of the project are aligned with client goals. ; ; Our commitment to providing responsive and reliable support is underscored by our structured maintenance plans, proactive communication strategies, and a dedicated communication channel for addressing and mitigating cyber risks, all of which are designed to meet the ongoing needs of our clients post-implementation​​.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Numiko is actively engaged in efforts to combat climate change by implementing environmentally conscious practices across our operations. Our primary environmental impacts stem from our electricity use, necessary for powering web development hardware, and the disposal of outdated or redundant hardware. To address these, we have committed to a renewable energy tariff, ensuring that all electricity used is sourced from renewable resources. Additionally, we adhere to a strict recycling program that prioritises the recycling of old hardware, significantly reducing the volume of waste sent to incineration or landfill. ; ; Beyond these measures, Numiko is dedicated to promoting sustainability in everyday workplace activities. All paper products are either recycled or reused, and we are diligent about switching off machines and lights when not in use to conserve energy. We also cultivate an eco-conscious culture among our staff, providing education on sustainable practices to encourage environmentally responsible behavior both in and out of the office. ; ; Understanding the environmental impact of commuting, Numiko supports flexible work arrangements, allowing staff to work from home to lessen their carbon footprint. For necessary travel, employees are encouraged to use public transport or participate in our Bike to Work scheme. This initiative facilitates staff in purchasing bicycles in a cost-effective manner through salary deductions, promoting healthier, eco-friendly commuting options. These comprehensive actions reflect Numiko’s commitment to playing a proactive role in environmental stewardship and supporting global efforts towards climate change mitigation.

  Covid-19 recovery

  Numiko is committed to supporting COVID-19 recovery efforts by leveraging our digital expertise to assist organisations in adapting to new realities and enhancing their digital presence. Recognising the critical need for robust digital solutions in the wake of the pandemic, we focus on creating user-centric platforms that facilitate remote interactions, ensuring businesses and educational institutions can continue operating efficiently and safely. ; ; Our approach includes developing intuitive and accessible websites and applications that enable seamless remote services, from e-commerce systems to virtual learning environments. We also help organisations improve their online communication channels to maintain engagement with their clients and stakeholders during and beyond the recovery phase. ; ; Additionally, Numiko provides strategic consulting to organisations looking to digitise their operations or enhance existing digital infrastructure to better serve their audiences in a socially-distanced world. By implementing advanced analytics and data-driven insights, we assist clients in understanding user behaviour changes due to the pandemic, enabling them to make informed decisions that support recovery and growth. ; ; Through these efforts, Numiko aims to play a pivotal role in helping communities and businesses recover from the pandemic, ensuring they emerge stronger and more resilient.

  Tackling economic inequality

  Numiko actively tackles economic inequality by engaging in community-oriented initiatives that support local charities and foster the growth of the digital sector within our region. We understand that economic empowerment is vital and extend our resources—both financial and expertise—to stimulate local economic development and reduce disparities. ; ; Our involvement with local charities is multifaceted: we not only donate financially but also commit our staff and management time to these causes. Moreover, we are dedicated to nurturing the future of the digital industry locally. Numiko team members frequently guest lecture at regional schools and universities, sharing knowledge and inspiring the next generation of digital professionals. We also hold events open to the public and invite the community into our offices, making the digital sector more accessible and promoting inclusivity. ; ; Through digital platforms like Twitter and Facebook, we support and amplify the reach of charity events and community projects, leveraging our digital marketing skills to raise awareness and increase engagement. We encourage our employees to actively participate in personal fundraising efforts for charities, supporting them in securing sponsorships from colleagues and the wider network. ; ; By integrating our business operations with community support and digital education, Numiko plays a crucial role in addressing economic inequality, ensuring our contributions help pave the way for a more equitable future.

  Equal opportunity

  Numiko is dedicated to fostering an inclusive environment that champions equal opportunities across all areas of its operations, ensuring compliance with diversity principles and preventing any form of discrimination or unfair treatment. Our comprehensive approach includes rigorous policies and practices covering recruitment, procurement, supply chain management, and internal promotions. ; ; Our commitment to equality is especially evident in our hiring practices. Numiko's equality and diversity policy is integral to our operations, ensuring that all recruitment decisions are made impartially and free from bias—both conscious and unconscious. To support this, we provide focused training for our staff to recognize and eliminate potential discriminatory practices during the hiring process. ; ; Promotion within Numiko is rigorously merit-based. Management is trained to objectively assess each employee's performance and potential, ensuring that all promotion decisions are fair and based on clearly defined, transparent criteria. This practice guarantees that all employees, regardless of their background, have equal access to growth opportunities. ; ; Through these efforts, Numiko aims to cultivate a supportive and equitable corporate culture that values and respects the contributions of every individual. This commitment to diversity and equality is not only a moral imperative but also enhances our operational effectiveness and fosters a richer, more creative workplace.

  Wellbeing

  Numiko is deeply committed to fostering the health and well-being of its staff by promoting a supportive work environment and encouraging healthy lifestyle choices. Recognising the importance of work/life balance, we implement flexible and hybrid working arrangements that allow our team members to tailor their work schedules to fit their personal lives. This flexibility supports not only daily productivity but also overall satisfaction and mental health. ; ; In addition to work flexibility, Numiko encourages physical wellness through various initiatives. We organise an annual walking weekend in Cumbria, which is not only a team-building experience but also an opportunity to reconnect with nature and step away from the digital world. For daily commutes, we advocate for walking and cycling, supported by a Bike to Work scheme that makes cycling an easier and more affordable option for our employees. Within the workplace, we offer healthy food options, such as fresh fruit, ensuring that our staff have access to nutritious snacks. ; ; Our commitment to well-being extends into our professional output; user experience design is central to our projects. We ensure that our digital solutions are accessible to all, promoting inclusivity. By co-designing with communities and conducting rigorous testing, we ensure that our services enhance online communities and meet the diverse needs of users, reflecting our holistic approach to well-being in both our internal and external practices.

Pricing

• Price: £922.50 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hi@numiko.com. Tell them what format you need. It will help if you say what assistive technology you use.