JISC SERVICES LIMITED

AWS Consumption

Jisc is a public sector AWS partner and as such can resell AWS services. Amazon Web Services is the world’s most comprehensive and broadly adopted cloud, enabling customers to build almost anything they can imagine. They deliver cloud and AI capabilities, expertise, secure, reliable, high-performance infrastructure.

Features

• Accessible by any UK public sector organisation
• All AWS services are available
• Save via AWS Savings plans, Spot instances and Reserved Instances
• Cost optimisation and sustainability assessment
• AWS range of support plans
• Including Jisc real time FinOps reporting
• Including Jisc support for FinOps reports

Benefits

• Designed to derive greater value from AWS
• Eases Cloud procurement
• Assist with AWS adoption
• Max cloud value and promotes financial accountability
• Access to AWS's support and knowledge, offering the best SLAs
• Prepayment available
• OGVA MoU available for qualifying customers
• Invoices in GBP
• Invoices split at an AWS account level

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

433550995246182

Contact

Bid Support
03003002212
g-cloud@jisc.ac.uk

About your service

• Service categories:

  IaaS

  IaaS Compute

  • Bare metal
  • Container and serverless engine compute
  • Arm-based instances
  • Other non-x86 instances

  Virtualised x86

  • General purpose
  • Compute optimised
  • Memory optimised

  Accelerated

  • GPUs
  • APUs

Service scope

• Service constraints: None
• System requirements: N/A to the service
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: Jisc provides support for any FinOps or invoice related incident or service changes that you may have. Support hours, weekdays 08:00 - 18:00, excluding UK public holidays. Priority 1 incidents - Target response, 30 Mins. Priority 2 incidents - Target response 2 Hours. Priority 3 and 4 incidents - Target response 4 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: For FinOps reporting and billing queries only. The following support is provided at no cost to customers. Support is provided by Cloud Support engineers.; ; Priority 1 incidents:; - Target response 30 mins.; - Target resolve 8 hours.; ; Priority 2 incidents; - Target response 2 hours.; - Target resolve 16 hours.; ; Priority 3 & 4 incidents; - Target response 2 hours.; - Target resolve 16 hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: AWS will provide online training assistance and documentation. ; ; We will provide online training assistance to help with onboarding with FinOps reporting. For assistance in creating new infrastructure, we would assess on a case by case basis and may charge for this.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: AWS customers retain full ownership of their data at the end of a contract. Data can be extracted using the AWS Management Console, CLI, or APIs. Services such as S3, RDS, DynamoDB, and EBS snapshots allow downloading or migrating data to another account or provider. AWS provides tools for export, backup, and snapshots, and extraction can be automated using CLI scripts or Infrastructure-as-Code tools. After account closure or contract termination, AWS retains data only as required to comply with agreements, so customers must ensure data is exported before termination.; ; In relation to FinOps, customers can export or extract data for continuity and compliance. Financial, cloud, and operational data can be downloaded via the web interface in CSV, Excel, or JSON formats, depending on the module. The FinOps tool also supports API access for automated extraction of historical and reporting data. Customers should perform a final export before contract expiry, as access may be limited afterward. Details on data retention, export timelines, and bulk extraction support are typically outlined in the service agreement or subscription terms.
• End-of-contract process: There are no additional charges relating to offboarding for either AWS or the FinOps tooling.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Using the web interface: The AWS Management Console provides a simple web interface for Amazon Web Services. Users can log in with their AWS account name and password. If you’ve enabled AWS Multi-Factor Authentication, you will be prompted for your device’s authentication code. Almost all functionality for each AWS service is exposed through the AWS Management Console. It facilitates management for all aspects of the AWS account in a consolidated view, whilst providing access to all services and their respective functionalities. ; In some cases, specific configuration parameters of a service are dedicated to, and only available from, the AWS Command Line Interface, AWS SDK, or the API.; ; The FinOps allows you to:; ; Visualise cloud spend across accounts, services, and teams in near real time.; ; Allocate and reallocate costs using tagging, rules, and shared cost models.; ; Track budgets, forecasts, and variance against actual spend.; ; Identify waste through rightsizing recommendations and unused resources.; ; Monitor commitment utilisation for savings plans and reservations.; ; Detect cost anomalies and unexpected spending patterns.; ; Build and share custom reports and dashboards for stakeholders.; ; Support chargeback and showback models across teams.; ; Collaborate on optimisation actions within the platform.; ; Enforce multi-cloud governance, access controls, and financial ; transparency.
• Web interface accessibility standard: EN 301 549
• Web interface accessibility testing: AWS tests the accessibility of the AWS Management Console through a multi-layered approach combining manual, functional testing by people with disabilities and automated evaluations. Accessibility specialists assess the console using assistive technologies such as screen readers (including JAWS, NVDA, and VoiceOver), keyboard-only navigation, and other accessibility tools. AWS provides over 250 Accessibility Conformance Reports (ACRs) covering individual services, available on demand through AWS Artifact. Automated accessibility scanning complements human testing, with findings feeding into documentation and improvements throughout the development lifecycle.
• API: Yes
• What users can and can't do using the API: There are a large number of API's made available by AWS. The main entry point for all API reference documentation is: https://docs.aws.amazon.com/ From here, you can browse by product or use the search feature to find the specific API Reference for any service. ; ; Due to the large number of API's made available by AWS, see the specific AWS API documentation online. Alternatively information can be supplied on request.
• API automation tools:
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: The AWS Command Line Interface allows users to interact with AWS services directly from a terminal or script, providing programmatic access to nearly all AWS functionality without using the Management Console. With the CLI, you can create, configure, and manage AWS resources such as EC2 instances, S3 buckets, Lambda functions, RDS databases, and more, across multiple regions and accounts. It supports both individual commands for ad hoc tasks and automation via scripting, enabling repetitive operations to be performed reliably and consistently.; The AWS CLI also allows fine-grained control over resource configurations and settings, including tagging, IAM permissions, networking, and storage policies. Users can retrieve real-time data and reports, monitor service usage, and query resource metadata using built-in filtering and output formatting options (JSON, text, or table). Combined with scripting languages like Bash, Python, or PowerShell, the CLI enables infrastructure-as-code workflows, automated deployments, and integration with CI/CD pipelines.; Additional features include profile and credential management, making it easy to switch between multiple accounts or roles securely, and AWS service-specific commands that simplify complex operations. Overall, the AWS CLI enhances efficiency, reproducibility, and control, making it an essential tool for cloud engineers, DevOps teams, and system administrators managing scalable, multi-service AWS environments.

Scaling

• Independence of resources: AWS Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.; Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.; AWS continuously monitors service usage to protect infrastructure and support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. The AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based on current resources and forecasted requirements.
• Usage notifications: Yes
• Usage reporting: Email
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: AWS adheres to independently validated privacy, data protection, security protections and control processes. These are listed under “standards and certifications”.; AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).; Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers key management options and dedicated hardware-based cryptographic key storage.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on their website via the link below: https://aws.amazon.com/legal/service-level-agreements/; Well-architected solutions on AWS that leverage AWS service SLAs and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements. AWS encourage customers to visit there well architected documentation on their website, at https://docs.aws.amazon.com/wellarchitected/latest/reliability-pillar/appendix-a-designed-for-availability-for-select-aws-services.html; ; For the majority of AWS services a drop below 95% availability will result in customer service credits up to the value of 100%
• Approach to resilience: It’s available on request.
• Outage reporting: AWS provide a public dashboard; personalised dashboard with API and events; configurable alerting (email/SMS/messaging).; ; The FinOps tool handles service outage reporting through a combination of proactive notifications, dashboards, and support channels

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Both third parties, AWS and IBM utilise their own restrictions to management interfaces and support channels this include, but are not limited to MFA and user accounts
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: AWS implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment. ; Employees maintain policies in a centralised and accessible location. ; AWS Security Assurance is responsible for familiarizing employees with the AWS security policies. ; AWS has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives. ; Policies are approved by AWS leadership at least annually or following a significant change to the AWS environment.; ; The Jisc FinOps tool follows formal information security policies and industry standards to protect customer data and ensure governance. Its ISO/IEC 27001:2013-certified ISMS, SOC 2 Type II/SOC 3 reports, FedRAMP authorization, and CSA STAR Level One certification demonstrate strong security controls. Apptio complies with GDPR and CCPA, embedding privacy requirements into operations. Policies include staff confidentiality agreements, least-privilege access, secure development practices, regular penetration testing, vulnerability scanning, and ongoing risk assessments. Security, legal, and compliance teams maintain and update policies continuously to safeguard SaaS environments, ensure availability, confidentiality, and privacy, and align with industry best practices and regulatory obligations.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation. ; Teams set bespoke change management standards per service, underpinned by standard AWS guidelines.; All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical; rigour/code), final approval by authorised party.; Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved third party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities. ; AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.; Security and Compliance is a shared responsibility between AWS and the customer, and the customer must perform some of the vulnerability management process. See https://aws.amazon.com/compliance/shared-responsibility-model/ for more details.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth-usage. Devices monitor:; • Port scanning attacks; • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses); • Application metrics; • Unauthorized connection attempts; AWS security controls are reviewed by independent external auditors during audits for our SOC, PCI DSS and ISO 27001 compliance. ; Security and Compliance is a shared responsibility between AWS and the customer. See https://aws.amazon.com/compliance/shared-responsibility-model/ for more details.
• Incident management type: Supplier-defined controls
• Incident management approach: Jisc’s Cloud engineers follow ITIL’s incident management process guidelines to diagnose and categorise FinOps incidents or events. These are created via email in our ITSM tool. Customers receive a report on ticket resolution and can request reports on historical tickets via email.; ; AWS has pre-defined processes and runbooks for common events. Customers can report incidents through the designated AWS support portal, service desk, or emergency contact channels, where tickets are logged and tracked; incident reports can then be requested via the same portal or by contacting support, and are provided after investigation with details on impact, root cause, and remediation.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: IBM, AWS
• How shared infrastructure is kept separate: AWS - Customer environments are logically segregated, preventing users and customers from accessing unassigned resources. Customers maintain full control over their data access. Services which provide virtualized operational environments to customers, ensure that customers are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation. ; ; FinOps tool - through a combination of logical separation, strong access control, encryption, and monitoring ensures that multiple organisations can safely share infrastructure without risk of data leakage or interference.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: By the end of 2025, AWS will complete third-party conformity assessment on our owned and operated data centres in Ireland, France, Germany, Spain and Sweden. AWS owned data centres in the UK are designed and operated according to similar design standards used for in-scope data centres of the third-party assessment. As such, we believe AWS owned data centres in the UK align with the best practices of the EU Code of Conduct (EU CoC). New servers purchased for AWS data centers in the European Union meet EU 2019/424 ("Lot 9") energy efficiency requirements, and all data center servers and storage products comply with the EU Ecodesign Directive (2009/125/EC). AWS has conducted energy efficiency audits since 2015 and has implemented certified; Energy Management Systems (EnMS) in accordance with ISO 50001 standards in Europe. AWS also maintains ISO 14001 certification for environmental management across European data center locations, demonstrating systematic environmental performance management aligned with ISO 14001:2015 standards. AWS achieved 100% renewable energy match for global operations in 2023, seven years ahead of the 2030 target, while Field Engineering teams continuously drive improvement projects to improve energy efficiency and optimize capacity.

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  AWS baseline pricing is available on the AWS Website below. https://aws.amazon.com/pricing/?aws-products-pricing.sort-by=item.additionalFields.productNameLowercase&aws-products-pricing.sort-order=asc&awsf.Free%20Tier%20Type=*all&awsf.tech-category=*all

  Baseline Pricing - Web link

  https://aws.amazon.com/pricing/?aws-products-pricing.sort-by=item.additionalFields.productNameLowercase&aws-products-pricing.sort-order=asc&awsf.Free%20Tier%20Type=*all&awsf.tech-category=*all

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  There are no additional costs relating to a buyer contracting for services in this deployment model

  -

  Additional sources of cost reduction

  There are no additional reductions to a buyer contracting for services in this deployment model

  ---

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  AWS baseline pricing is available on the AWS Website below. https://aws.amazon.com/pricing/?aws-products-pricing.sort-by=item.additionalFields.productNameLowercase&aws-products-pricing.sort-order=asc&awsf.Free%20Tier%20Type=*all&awsf.tech-category=*all

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  There are no additional costs relating to a buyer contracting for services in this deployment model

  -

  Additional sources of cost reduction

  There are no additional reductions to a buyer contracting for services in this deployment model

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: AWS baseline pricing is available on the AWS Website below. https://aws.amazon.com/pricing/?aws-products-pricing.sort-by=item.additionalFields.productNameLowercase&aws-products-pricing.sort-order=asc&awsf.Free%20Tier%20Type=*all&awsf.tech-category=*all
• Baseline Pricing - Web link: https://aws.amazon.com/pricing/?aws-products-pricing.sort-by=item.additionalFields.productNameLowercase&aws-products-pricing.sort-order=asc&awsf.Free%20Tier%20Type=*all&awsf.tech-category=*all
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: There are no additional costs relating to a buyer contracting for services in this deployment model
• Additional sources of cost reduction: There are no additional reductions to a buyer contracting for services in this deployment model
• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: AWS baseline pricing is available on the AWS Website below. https://aws.amazon.com/pricing/?aws-products-pricing.sort-by=item.additionalFields.productNameLowercase&aws-products-pricing.sort-order=asc&awsf.Free%20Tier%20Type=*all&awsf.tech-category=*all
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: There are no additional costs relating to a buyer contracting for services in this deployment model
• Additional sources of cost reduction: There are no additional reductions to a buyer contracting for services in this deployment model

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  AWS

  Website address/upload for organisation

  Website address

  Website address

  https://partners.amazonaws.com/partners/001E000000laD5UIAU/Jisc

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: Ad6e0dde-88ff-4452-82d4-9d885758beb2

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: ISO27001

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.