SAP Analytics Cloud (SAC) - Planning, Design, Integration, Implementation and Support

Planning

Planning service: Yes
How the planning service works: Deloitte’s planning services are comprehensive and configured to meet the specific needs of the customer. Deloitte offers product suitability evaluation via fit-gap assessments, benefits identification, business case development, architecture impact assessment, roadmap planning and implementation planning. Through these services, the customer is able to 1) understand how well SAP Analytics Cloud (SAC) / BTP meets the business requirements including identification of any material gaps, 2) define the cost/benefit business case considering both cashable and non-cashable benefits.
Planning service works with specific services: Yes
Hosting or software services the planning service works with: SAP Analytics Cloud (SAC)

Business Technology Platform (BTP)

Training

Training service provided: Yes
How the training service works: Deloitte’s philosophy is to help its customers develop internal competence in the SAC solution to ensure the ongoing sustainability of the solution’s use within the organisation. Therefore, as part of a SAC project, Deloitte provides train-the-trainer services supporting the customer’s internal training team to design, develop and roll-out an end-user training programme. The services Deloitte provides in this context include: • development of the Training Strategy and Training Needs Analysis that set out the scope and approach to training • onboarding of trainers providing orientation to the solution and the required deliverables • supporting the trainers in developing the training materials for instructor-led training and self-service computer-based training • oversight and assisting the trainers in the delivery of the end-user training.
Training is tied to specific services: No

Setup and migration

Setup or migration service available: Yes
How the setup or migration service works: Deloitte provides a comprehensive suite of services, delivered by cloud analytics experts. Our speciality is in particular for ERP implementations which may be analysed on premise or in the cloud. Deloitte's team provides: • Strategy and Architecture • Project Management • Solution Design and Configuration •Technical Integration • Testing • Implementation Deloitte utilises robust industry standard methodologies for all services, enhanced through Deloitte's own templates and accelerators that enables the team to deliver high quality outcomes, at pace, for Deloitte's customers. Depending upon the specific scope and customer requirements, Deloitte can apply an Agile, Hybrid or if necessary Waterfall method to the migration. Whilst Deloitte offers a turnkey service for the migration, Deloitte usually seeks to establish an engaged joint project team, thereby maximising the quality and adoption of the final solution for the business.
Setup or migration service is for specific cloud services: Yes
List of supported services: SAP Analytics Cloud (SAC)

SAP Business Technology Platform (BTP)

Quality assurance and performance testing

Quality assurance and performance testing service: Yes
How the quality assurance and performance testing works: As part of the planning phase, a Test Strategy and Plan is agreed that defines, inter alia, the Objectives, Methodology, Tools, Roles & Responsibilities and
Acceptance Criteria for testing. The Test Strategy and Plan can be owned by Deloitte or the customer and the respective tasks will vary accordingly. To assist the customer in gaining the required assurance of the quality and
performance of the system, Deloitte requires customer representatives to participate and/or lead a number of different testing phases, including Systems Integration Testing, User Acceptance Testing, Model Office Testing and Operational Acceptance Testing. A formal set of test scripts, test data and required outcomes will be defined for each testing phase. Testing will be performed in a replica of the target production system, comprising the
designed configuration and extensions. Deloitte will support the customer in defining the test scripts and setting up the test data. Testing phases will have
defined entry/exit criteria that will establish the quality benchmark required. Prior to the decision to go live, the testing activities will have been completed to the agreed acceptance criteria. In this way, the customer provides itself with assurance that the solution is fit-for-purpose before migrating to it.

Security testing

Security services: Yes
Security services type: Security strategy

Security risk management

Security design

Cyber security consultancy

Security testing

Security incident management

Security audit services
Certified security testers: Yes
Security testing certifications: GBEST

CHECK

CREST

Other
Other security testing certifications: TIBER-EU

ICAST

CREST Certified Simulated Attack Manager (CCSAM)

CREST Certified Simulated Attack Specialist (CCSAS)

CREST Certified Tester (CCT) (INF)

CREST Certified Tester (CCT) (APP)

CREST Registered Tester (CRT)

CREST Practitioner Security Analyst (CPSA)

Offensive Security Certified Expert (OCSE)

Offensive Security Certified Professional (OSCP)

Ongoing support

Ongoing support service: Yes
Types of service supported: Buyer hosting or software

Hosting or software provided by your organisation

Hosting or software provided by a third-party organisation
How the support service works: Keytree-Deloitte can provide support services for the full suite of SAP software. Deloitte operate an ITIL V3 support organisation.

Service scope

Service constraints: SAC platform Subscription Required.

User support

Email or online ticketing support: Email or online ticketing
Support response times: The Deloitte Global Service desk receives tickets via a dedicated service portal. The Service Desk & Delivery Support staff are ITIL v3 Foundation qualified. We respond to tickets within the published SLAs which are : Priority 1 - 1 working hour Priority 2 - 4 working hours Priority 3 - 8 working hours.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 A
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Yes, at an extra cost
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.1 A
Web chat accessibility testing: Accessibility testing would be performed aligned to clients ‘paid’ requirements and to a minimum of http://www.w3.org/TR/2008/REC-WCAG20-20081211 AA currently supported the current release of our ITSM. toolset.
Support levels: Named Technical Account Manager provided for all clients Typical Support Levels Priority 1: Major Incident [Loss of service] Description: A whole system or service is affected or unavailable at a location/site resulting in a major Impact to total business and services provided. Respond: 30mins Resolve: 4Hrs Target: 95% Availability: 24/7x365 Priority 2: [Transaction failure with no workaround possible] Description: Total loss of non-critical systems and partial loss of critical systems/service. Respond: 1Hr Resolve: 8Hrs Target 95% Availability: 24/7x365
Priority 3: [Transaction failure with workaround possible] Description: Minor impact on business or service Respond: 4Hrs Resolve: 3 working days Target:
90% Availability: UK Working days 08:00 – 18:00 Priority 4: [Investigation / Indepth analysis] Description: Low impact not preventing user from working Respond: 5 days Resolve: As Agreed Target: 95% Availability: UK Working days 08:00 – 18:00.

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: SAP

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
ISO/IEC 27001 accreditation date: 01/04/2022
What the ISO/IEC 27001 doesn’t cover: The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Deloitte is committed to delivering effective stewardship of the natural environment both with our clients and within communities. We do this through our methodologies, how we run projects, how we work in partnership with our Social Value Delivery Partners and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the Social Value Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of commitments.
We have infrastructure in place to deliver against this theme. Our Social Value Team manages our ecosystem of Social Value Delivery Partners, and shapes our commitments for delivering additional environmental benefits and influencing environmental improvement and protection. This is done in collaboration with our WorldClimate team, Responsible Business team and Net Zero Transformation, Strategy and Innovation Team.
Our WorldClimate strategy focuses on four objectives where we can make the biggest impact: achieving Net Zero by 2030: Operating Green; empowering individuals through education and sustainability challenges/tools; and engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.
Our engagement teams can undertake volunteering activities with our climate related Social Value Delivery Partners as social value commitments, contributing to habitat creation and increasing biodiversity (e.g. WWT, WDC). We also have partnerships where we can co-design commitments around green skills, green jobs and carbon literacy.

Covid-19 recovery

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

Tackling economic inequality

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

Equal opportunity

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met.
Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

Wellbeing

Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with the wellbeing theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/ communities we are targeting.
Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to an engagement to agree KPIs and oversee progress and delivery of SV commitments.
Our dedicated Social Value Team provides the bidding and governance infrastructure to support engagement teams. The team manages our ecosystem of Social Value Delivery Partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes of improving the health and wellbeing within the contract workforce and community cohesion are met.
We have an extensive programme of wellbeing initiatives, tools and events to support our contract workforce. Our Future of Wellbeing team also specialises in wellbeing impact measurement, strategy, and culture, and can work with clients on improving these areas in their organisation. Their methodology is informed by best practice from around the world (e.g. CIPD, COMB-model of behaviour change, World Happiness Report, BSI ISO 45003, Thriving at work standards Stevenson/Farmer, City Mental Health Alliance).

Pricing

Price: £450 a unit a day
Discount for educational organisations: No

SAP Analytics Cloud (SAC) - Planning, Design, Integration, Implementation and Support

Features

Benefits

Service documents

Framework

Service ID

Contact

Planning

Training

Setup and migration

Quality assurance and performance testing

Security testing

Ongoing support

Service scope

User support

Resellers

Staff security

Standards and certifications

Pricing

Service documents

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SAP Analytics Cloud (SAC) - Planning, Design, Integration, Implementation and Support

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Planning

Training

Setup and migration

Quality assurance and performance testing

Security testing

Ongoing support

Service scope

User support

Resellers

Staff security

Standards and certifications

Social Value

Pricing

Service documents