EPAM Systems Ltd.

Cloud Services

The services include Cloud Migration Planning, Set Up and Migration, Security, Quality Assurance and Performance Testing, Training, Support. We help clients transform their businesses, helping them to shape the cloud transformation strategy, deliver and support enterprise scale cloud enablement and migration programs worldwide.

Features

• Cloud Strategy and Advisory including portfolio discovery, technical debt analysis
• Cloud Infrastructure/Landing zone enablement according to security and compliance guardrails
• Application engineering & data migration and modernisation
• Cloud native solutions design, build, automation (Containerised, AI/ML platforms, etc.)
• Cloud Managed services enabled by AIOps, automation, SRE, FinOps
• Multi-cloud enablement and operations
• Well-architected reviews
• Disaster Recovery and BCP planning and set up
• Offensive, defensive cloud security including SOC, Incident Response, penetration testing
• Governance, operations, and proactive performance optimisation

Benefits

• Creation of client-centric business value with cloud transformation services
• Coverage of entire lifecycle: strategy, analysis, design, planning, implementation, operation
• Bringing the best and most cost effective partner ecosystem
• Reducing technical debt based on deep application and environment analysis
• Bringing automation, cost optimisation and time-to-market for the services
• Optimisation of resource usage across platforms
• Enhancement of security posture with proactive monitoring and incident response
• Increase of operational agility with scalable cloud infrastructure solutions
• Facilitation of compliance with global standards, reducing business risk
• Streamlining disaster recovery processes, enhancing business continuity

£328 to £2,110 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matthew_oshea@epam.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

434056174274933

Contact

Matthew O'Shea
07791625205
matthew_oshea@epam.com

Planning

• Planning service: Yes
• How the planning service works: To plan and execute any scale of migration programs we will leverage a time proven, repeatable framework that consists of the following major phases: ; ; • Readiness Assessment (getting a clear understanding of business objectives, application portfolio, infrastructure capabilities and migration drivers); • Strategy Creation (identifying functional overlaps, gaps and creating specific per-application migration strategies as well as sequencing dependencies in the correct order); • Building Foundation (involves design of the target solution architecture, automation strategy, testing and acceptance principles); • Migration Factory (setting up the governance and program management approach and initiation of the migration process); ; For migration planning (readiness assessment, strategy creation), EPAM leverages a solution based on our Cloud Cord product that collects the information required to understand their technology landscape well enough to make informed decisions without extensive, time-consuming detailed analysis. The model generates future state cloud and on-premises migration recommendations based on holistic current state analysis and client specific strategic drivers. We also use EPAM MigVisor (Cloud Database Migration Advisor) - an automated DB migration assessment tool that supports heterogeneous and lift-and-shift migrations and helps to achieve assessments three times faster with greater cost-savings and security.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: EPAM provides different types of training to the client’s business users and IT/support teams: ; • Solution knowledge transfer and support and maintenance team training – we have a well-established process of knowledge transfer that we perform at the end of a project for empowering our clients’ personnel to take over the maintenance and enhancement of the delivered solutions.; • Business users training of delivered solutions - Typically, the training sessions can range from 3-5 business days and are scheduled before User Acceptance Testing Start. This can be adjusted to accommodate the user’s needs as required.; • Executive & Workforce Trainings - We have invested heavily in education and technologies to help keep our employees at the cutting edge of knowledge and can include clients on such trainings. As part of our approach we create learning paths in our proprietary learning platform consisting of curated content from our training catalog and third-party sources, support and feedback from dedicated coaches/mentors and from our crowd-sourced pool, and curated/customised practical exercises and skill assessments. As well as executive education programs specifically for IT/digital executives and senior leaders, created by technical and business experts at EPAM.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our proven services assist the clients through a comprehensive AI-driven approach, ensuring a strategic, secure, and optimised migration to cloud or between clouds: ; ; • As part of the setup and migration service we build a foundation for migration by designing a target solution architecture, automation strategy, testing and acceptance principles. We recommend running a set of POCs to verify the approach and help fine tune the vision, create the migration roadmap, understand the required skill sets, forecast the migration team size and scope out in detail the first wave of cloud migration.; • We migrate the applications in accordance with agreed priorities and sequencing, performing Quality Assurance and Performance Testing and providing Training to operations teams. ; ; Our Cloud Migration and Modernisation Factory approach governs migration, ensures business continuity, and supports repeatable models, leading to hypercare and a seamless operational transition. Such an end-to-end approach guarantees a smooth, secure, and effective cloud migration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud
  • Oracle Cloud Infrastructure (OCI)
  • SAP HANA Cloud
  • Virtual Private Cloud
  • Salesforce

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We help our clients to make sure that services work as they should to meet their needs effectively and reliably. Our services include, but are not limited to:; • Developing and implementing test automation strategies and frameworks to support continuous release methods that are cost efficient; Quality Assurance aspects of software and platform engineering within a DevOps environment.; • Finding, targeting and solving performance-based defects at any stage of the development lifecycle. The approach includes Load Testing, Stress Testing, Volume Testing, Soak Testing, Scalability Testing and Capacity Planning. Supporting performance engineering approaches where possible.; • Setting up and managing an appropriate level of Quality Assurance and testing according to programme delivery plans, validation and verification of a system against specifications and requirements covering functional and non-functional aspects.; • Checking whether the cloud based solutions are performant, including network provisioning, platforms and hosting across private and cloud infrastructure.; • Helping to get ready for operational readiness once the Service goes into production.; EPAM utilises artificial intelligence to assist clients in elevating their quality assurance and performance testing practices. By integrating AI into the testing process, we enable the identification of patterns and anomalies that might be missed through manual testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Hybrid Cloud Security
  • Governance, Risk & Compliance
  • Application Security & Secure SDLC
  • Data Security
  • Identity and Access Management
  • Managed detection and response, Security Operations Centre
  • Threat and Vulnerability Management
  • Threat Intelligence
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • OSCP (Offensive Security Certified Professional)
  • OSCE (Offensive Security Certified Expert)
  • OSEP (Offensive Security Experienced Penetration Tester)
  • OSWE (Offensive Security Web Expert)
  • (CRTO) Certified Red Team Operator
  • EC-Council Certified Security Analyst (ECSA)
  • EC-Council Certified Ethical Hacker (CEH)

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Our vision of a cloud operating model encompasses security, cloud cost control, training and governance. It aims at transforming the cloud ecosystem into a highly effective and automated hybrid cloud environment powered by a rich set of self-services. We build the foundation and capabilities for continuous cloud cost optimisation, with services that include (but are not limited to): ; • 24x7x365 cloud infrastructure monitoring and remediation; • Configuration Management and Infrastructure as Code (IaC); • Identity and Access management ; • Vulnerability management, patching, security updates; • Backup and Recovery Management; • Storage and Capacity Management; • Business Continuity management ; • Continuous Improvement; As part of our Managed Services Service Desk (Level 1 support) we perform monitoring, acting as a single point of contact for all incoming requests. We accept, register, resolve the requests or escalate them to the appropriate resolver groups. AI powered chat solutions are also ready to be integrated with the client’s corporate tools.; ; Application/Infrastructure Operations Team (Level 2 support) performs incident and problem management including investigation and resolution of complex issues, and corrective actions. If service health cannot be restored via corrective actions or configuration changes, operations team will escalate incident to the Maintenance team (Level 3 support).

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: To provide our clients with tailored support solutions that align with their operational requirements and ensure our commitment to responsiveness we offer a flexible support packages: Bronze, Silver, Gold.; Our response times are based on agreed SLAs by package within 15 minutes to 1 hour with coverage up to 24x7 even on weekends, ensuring prompt support. The Gold package offers customizable SLAs, allowing adjustments to meet specific business needs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Our web chat support, enhanced by AIOps, leverages the power of artificial intelligence to offer predictive maintenance, automated monitoring, incident detection, robotic process automation and more. This AI integration allows for a highly customised and efficient service delivery, optimising operational costs and providing a seamless user experience. Users can interact with advanced chatbots and virtual assistants that are capable of understanding and resolving a wide range of queries, facilitating swift and accurate support.; EPAM supports all required ITSM tools and chatboxes as per client needs, including ServiceNow, among others. Our comprehensive portfolio in IT service management design and implementation services ensures that our web chat support is not only accessible but also versatile, meeting the diverse requirements of our clients and ensuring a wide range of users can navigate and utilise our chat support effectively.; EPAM as ServiceNow Premier Implementation Services Partner is capable to deliver the integrated AI powered web chat solution. ServiceNow are assessing their Platform against the latest WCAG 2.2 standards and continuing to uphold WCAG 2.1 AA standards in our testing practices and Product Development Lifecycle (PDLC). ; We can also extend chat solutions to integrate with Microsoft Teams to enhance collaboration and support capabilities.
• Support levels: We offer flexible end-to-end cloud support services with up to 24x7x365 coverage based on our global support team. To ensure a successful delivery we established a Cloud Managed Services with respective proven government and flexible operation models based on different SLAs (Bronze, Silver, Gold), and include the required skillset of cloud support engineers and delivery and account managers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Det Norske Veritas
• ISO/IEC 27001 accreditation date: 26/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 16-11-2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Per client’s requirement these solutions may be used to deliver services or can be extended by clients’ demand.; Our up-to-date CSA STAR certifications cover solutions listed on the following link: https://cloudsecurityalliance.org/star/registry/epam
• PCI certification: Yes
• Who accredited the PCI DSS certification: AperSky Consulting LLC.
• PCI DSS accreditation date: 26/09/2023
• What the PCI DSS doesn’t cover: EPAM as an entity is not subject to the PCI DSS standard because it does not store or process payment card information. However for certain EPAM entities where services for clients are related to PCI DSS, EPAM obtains PCI DSS attestation at the clients’ demand.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC1 (ISAE 3402) TYPE 2
  • ISO/IEC 27701

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  EPAM actively contributes to combating climate change through a multifaceted approach. We annually track, assess, independently validate, and report our greenhouse gas emissions, ensuring we have a comprehensive understanding of our environmental footprint. ; Our commitment to environmental responsibility is demonstrated through our Environmental Management System, guided by our Environmental and Health & Safety Policy. This policy covers various aspects, including environmental protection, health, and safety across all EPAM operations. ; We have earned ISO 14001 certification for several locations, signifying our adherence to environmental management standards and our dedication to minimising our environmental impact. Additionally, our operations in Hungary have achieved ISO 50001 certification, reflecting our commitment to optimising energy efficiency and reducing energy consumption.; EPAM has also set near-term (combined scope 1&2 and scope 3) carbon reduction targets in line with the Science Based Targets initiative (SBTi), as well as published a Carbon Reduction Plan with a commitment to achieving Net Zero by 2050 for our UK business. As part of our commitment to environmental responsibility, we have developed a comprehensive transition plan to expand our renewable energy sources, aiming to reduce our ecological footprint and GHG emissions. This holistic approach underscores EPAM's active role in the global fight against climate change.

  Covid-19 recovery

  EPAM has taken several steps in response to the Covid-19 pandemic. We have prioritised the health and safety of our employees, clients, and partners while ensuring business continuity. We have implemented remote working and have developed resources to support the physical and mental wellbeing of our employees. ; EPAM has also used its technological expertise to contribute to the global response to the pandemic. We have developed open-source solutions to help track the spread of the virus and have collaborated with other organisations on various initiatives. ; EPAM Continuum, a business unit of EPAM, also created the 'Made Real Lab' initiative. This initiative focuses on designing and engineering meaningful human experiences and has been used to create solutions for challenges posed by Covid-19.; Moreover, EPAM's 'Global Response Initiative' has provided pro-bono technology services to global and local organisations fighting the pandemic. This initiative has supported several projects, including the development of a Covid-19 data platform for a global NGO and a symptom tracking app.

  Tackling economic inequality

  EPAM is committed to addressing economic inequality through several initiatives. We recognise the role of education and skills development in providing equal opportunities. Therefore, we have various programs aimed at enhancing access to quality education and skills training.; One such initiative is the “EPAM e-KIDS” program, which provides free software engineering lessons to children, encouraging interest in IT from an early age and fostering a new generation of engineers. This initiative aims to bridge the digital divide and provide equal opportunities for children, irrespective of their socio-economic background.; EPAM also partners with non-profit organisations and educational institutions to provide training and mentorship programs. These programs are designed to equip individuals with the necessary skills to succeed in the digital economy, thus helping to reduce economic inequality.; In the workplace, EPAM promotes diversity and inclusion, ensuring fair treatment and equal opportunities for all employees. We have policies in place to prevent discrimination and to ensure equal pay for equal work.; By promoting education, skills development, and workplace equality, we are actively working to reduce economic inequality and create more equal opportunities for all.

  Equal opportunity

  EPAM is deeply committed to fostering an environment of equal opportunity, where diversity is celebrated, and all individuals are treated fairly and respectfully. We believe that every employee should have the opportunity to achieve their full potential, regardless of their background, race, gender, age, religion, or any other characteristic.; To ensure this, we have implemented policies and practices that promote equal opportunity in all aspects of employment, including recruitment, hiring, compensation, promotion, and professional development. We strive to create a workplace that is free from discrimination and harassment, where everyone feels valued and included.; Moreover, we actively encourage diversity and inclusion within our teams, recognising that diverse perspectives can drive innovation and enhance the company's ability to serve its global client base. We also provide training and resources to our employees to promote awareness and understanding of diversity and inclusion issues.

  Wellbeing

  At EPAM, we prioritise the well-being of our people as a crucial part of creating the best Workplace Experience. This includes supporting their occupational well-being and facilitating their professional growth, as well as providing access to reliable healthcare services and promoting mental and physical health. We also recognise the importance of work-life balance in our high-performing culture and provide resources and education to help our employees manage their workload and maintain a healthy and sustainable balance between their professional and personal life.; Taking the holistic approach that encompasses all areas of employee well-being - mental, physical, social, career, financial & community - we provide our employees with benefits & EAPs, learning solutions & coaching services, events & communities, platforms, and programs. Committed to promote the resources, break stigma, and raise awareness around important well-being topics, we also engage our people into comprehensive global events (e.g. Mental Health Day, Pinktober, Movember etc.) and campaigns (Stress awareness Month, Mental Health Awareness Month).

Pricing

• Price: £328 to £2,110 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matthew_oshea@epam.com. Tell them what format you need. It will help if you say what assistive technology you use.