Causeway Technologies Limited

Buchanan Support Services

Our team provide full support for cloud based Digital-Traffic Regulation Orders (TRO), to UK highway authorities. Specialising in all aspects of TRO, Parking and EV schemes.
Providing end-to-end support for cloud based TRO systems, from migration planning and set up, system design and delivery; and post migration monitoring and maintenance.

Features

• Migration planning and system set up review
• System survey and auditing
• Traffic Order Consolidation
• Text to map migration
• GIS translation and transfer
• ParkMap Implementation
• Map-Based Traffic Orders
• Quality Assurance, system monitoring, auditing and maintenance
• Training

Benefits

• Consistently manages the whole life cycle of traffic orders
• Generates high quality statutory documents including Text and Map Schedules
• Accurate data underpins the legal process, enforcement and revenue generation
• Transparent information sharing with residents, councillors, police, fire services
• Consolidated Traffic Orders, articles and exemptions
• Connectivity with corporate GIS/CAD solutions – QGIS, ESRI, MapInfo, others
• Single data entry for whole lifecycle: design, deployment, enforcement, revocations

£285 to £1,350 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@buchanancomputing.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

434273595188575

Contact

Sales
02088463220
sales@buchanancomputing.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our consultants specialise in the migration and system installation of static, movement and speed limit Traffic Order data, to support the setup and maintenance of all cloud based TROs, directly in to ParkMap.; ; As well as providing accurate Traffic Order auditing, for system setup, we monitor and record signing and lining conditions and report any regulatory compliance issues. Our surveying team also have experience in collecting other road side assets in GIS formats.; ; Our specialist Traffic Order experience means we can offer full support services to create new consolidation orders to create fully compliant cloud based TRO management system. ; ; The TO support includes all document creation and system integration with map based TROs, including Order drafting - Notice of Intent, Notice of Making and Traffic Order Articles.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • ParkMap
  • TraffWeb
  • LineMap
  • SignPlot

Training

• Training service provided: Yes
• How the training service works: Buchanan Computing has a full resource of trainers with range of qualifications and certifications such as Masters Degrees in GIS and geo-spatial analysis, Chartered Civil Engineer, Chartered IT Professional (CEng, MICE, MBCS, CITP), IHE.; ; All training is subject to participants’ evaluation. Feedback has been extremely positive. Over all our participants in 2021 were either very satisfied or extremely satisfied with the standard of the courses they attended. ; ; Cloud Support training can be tailored to the full set of services and software's provided.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our consultants specialise in the migration and system installation of static, movement and speed limit Traffic Order data, to support the setup and maintenance of all cloud based TROs, directly in to ParkMap.; As well as providing accurate Traffic Order auditing, for system setup, we monitor and record signing and lining conditions and report any regulatory compliance issues. Our surveying team also have experience in collecting other road side assets in GIS formats.; Our specialist Traffic Order experience means we can offer full support services to create new consolidation orders, within a fully compliant cloud based TRO management system. The TO support includes all document creation and system integration with map based TROs, including Order drafting - Notice of Intent, Notice of Making and Traffic Order Articles. ; As part of our the continued monitoring and maintenance of the cloud based TRO system, our services include remote updates to ParkMap, along with general system audits such as updating inventory records for asset lifecycle planning and maintenance schedules.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • ParkMap
  • TraffWeb

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Buchanan Computing has a robust and comprehensive data protection and security policy that goes well beyond the requirements of the Data Protection Act 2018 and those of the Information Commissioners Office. The company is registered with the ICO under that Act (registration ref.: ZA040442). ; ; This policy is currently being reviewed for compatibility with the General Data Protection Regulation (GDPR) and the Data Protection Bill currently going through Parliament. No significant policy changes will be needed to achieve full GDPR compliance.; ; Information stored on the applications and hosted system related to traffic orders, sign design and road markings are assessed as not personal or confidential data. In the unlikely event that this information becomes available to parties other than Buchanan Computing or the contracting authority, this will have no bearing as the information would, in any case, be fully available to any member of the public through the Freedom of Information Act.; ; A number of Buchanan Computing’s staff have been vetted by two police constabularies and have obtained Level 3 and 2 clearance. ; ; Buchanan Computing offers an enhanced service for clients to encrypt some of the data as an additional information assurance and security level.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Buchanan Computing’s management policies and procedures are driven by a communication channel accessible through the support team as first points of user contact. To support users needs providing help during and after service delivery.; The escalation process is tiered from first line->second line support to the development team as third line of support.; ; Handling parameters:; • First and second line support-user errors, assistance with following routines to manage or analyse information, report generation errors, data format errors.; ; • Third line support-issues relating to general software bugs that require developer attention.; ; • Support manager- service performance levels, system and application configuration, addition of modules and users, complaints about first, second and third line support staff.; ; • Director-addition of services, general commercial issues, compliance, policies and procedures, client director to director engagement.

Service scope

• Service constraints: Buchanan Computing will carry out scheduled maintenance during an agreed maintenance window outside service core hours, unless otherwise agreed. Maintenance during core hours are only carried out as a last resort and this is kept to a minimum. All planned schedule maintenance (i.e. implementation of new enhancement, upgrades, hotfixes, changes etc.) can be carried out for up to 4 days in a year.; ; Through our integrated working arrangements, the support services teams will co-ordinate with the software application team to ensure all planned set-up and migration processes, account for any service constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial response is with an automatically-generated ticket number and requests are then prioritised and responded to in accordance with our SLA response times, which range from 30 minutes to 2 working days. Normally, response times are faster. Support desk core hours are 09:00 to 17:30 Monday to Friday (excluding bank holidays), during which time you can call the first line support team.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: All support queries (phone, email, online) are channelled through the support team and are dealt with at the appropriate escalation levels starting with First Line Support -> Support Team Manager -> Product Managers -> Director Level staff. Support related costs are included in the price regardless of which level the issues are being handled at. Each client is assigned a technical project manager for the implementation stage, up until user acceptance testing is completed. Thereafter, the project is assigned to the hosted services support and management team.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA Certification Ltd
• ISO/IEC 27001 accreditation date: 25/04/2022
• What the ISO/IEC 27001 doesn’t cover: End user IT infrastructure
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO27001:2013

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Buchanan Computing takes responsibility for its actions and endeavours to achieve a positive impact through its activities on the environment, customers, employees, and the public, including future generations. We provide professional services, whose main direct impact on the environment is limited to office work, printing and the cloud services we proved using resources of data centres. Through our environmental policy and purchasing policy, we aim to reduce its impact on the environment, including reduction in our Carbon emissions. Buchanan Computing purpose is to build applications and services that have a positive impact on the natural and social environment, and help local authorities achieve their environmental and social value goals, including: • Directly, by reducing road collisions, providing clear navigation aids and optimal designs for the most efficient safer use of the road space. • Indirectly, by bringing a set of benefits to residents and local businesses, such as reducing congestion, making safer streets, and lowering emissions In addition, we have championed the use of API services, such as those we provide in our products, to be used in order to reduce the need for unnecessary data replication. We estimate that data is commonly replicated over 100 times. If we could remove the power required for holding these replicated versions of the same data, by using APIs and webservices, we could reduce the country’s power requirements by a significant amount.

Pricing

• Price: £285 to £1,350 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@buchanancomputing.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.