Tines

Tines Automation Platform

Tines is an automation platform that helps organizations streamline their workflow processes by enabling them to automate repetitive tasks. Allow users to create custom workflows using a simple drag-and-drop interface, integrating with various third-party tools and services, effectively to security incidents and threats. Low code- No code approach to automation.

Features

• It allows users to create custom automated workflows
• automation platform that helps organizations streamline their workflow processes
• simple drag-and-drop interface, integrating with various third-party tools and services.
• Security automation orchestration and response
• SOAR
• Reporting and dashboards
• Out of the box connectors
• Integrate your tech stack

Benefits

• Reduce manual repetitive tasks with automation
• Speed up build time on automation
• Do more with less
• Increase mean time to respond with automation
• Improve operational efficiency with automation
• Low code no code automation
• SOAR
• Security automation orchestration and response

£65,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dmurray@tines.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

434280583099546

Contact

Donal Murray
0834210429
dmurray@tines.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • N/A
  • N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Average response time is 15 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can message our support team from our website
• Web chat accessibility testing: We use Slack and Intercom
• Onsite support: Onsite support
• Support levels: Support Feature Community Standard Cloud & Self-Hosted Add-On; Response Times*; ; Critical; Major; Minor; ; N/A; ; 2 hours; 4 hours; 24 hours; ; 1 hour; 2 hours; 24 hours; Dedicated Onboarding Support; No No Yes; Tines University access Yes Yes Yes; In-product assistance Self Service Yes Yes; Community Slack Yes Yes Yes; Email Support No Yes Yes; Slack Support No No Yes; Support Contacts N/A Unlimited Unlimited; Support Requests N/A Unlimited Unlimited; Remote Sessions No Yes Yes; Support Availability; ; Americas; EMEA; APAC; ; N/A; ; Monday - Friday; ; 9:00 - 17:00 EST & PST; 9:00 - 17:00 CET; 9:00 - 17:00 AEST; ; Monday - Friday; ; 24 Hours; ; Unable to access tenant N/A 24x7 24x7; * Response times are measured from when Tines becomes aware of the query during regular business hours. Updates will follow at the same intervals as the response times.; ; Response times only apply to self-hosted deployments from when access has been permitted to the Tines Technical Support Engineer.; ; Response times do not apply when holidays referenced in Section 8 occur.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Standard onboarding methods –refined over several hundred customer engagements– are designed to get you up and running quickly on the platform while, at the same time, training your builders how to build, maintain, and effectively use the Tines platform.; All customers get access to a dedicated Tines Customer Success Manager who can help you set-up your tenant, provide guidance on what stories to build, and ensure ongoing value is being delivered in the platform.The team consists of 10 US-based and 3 EMEA-based domain experts who are certified on the platform and resources. They are chartered with ensuring your ongoing success with Tines.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Request made to Tines
• End-of-contract process: At the end of the contract, the licence if not renewed will default to our community edition and they will lose certain functionality.Platform fee includes features and the amount of workflows and teams that will be available to the customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Limited functionality on mobile
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: https://www.tines.com/api/welcome
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Features , users and amount of workflows can be customised.

Scaling

• Independence of resources: We guarantee 99.99999% uptime availability to customers; SOC 2

Analytics

• Service usage metrics: Yes
• Metrics types: We have reporting built in to monitor the usage of the software
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: We use AES-256 encryption for encrypting data at rest.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Api and CSV
• Data export formats:
  • CSV
  • Other
• Other data export formats: API
• Data import formats:
  • CSV
  • Other
• Other data import formats: API

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.9% SLA per contract.; https://www.datocms-assets.com/55802/1708139211-support-services-policy.pdf
• Approach to resilience: Tines’ no-code automation helps to transform complex security workflows. Tines is an automation platform designed to allow to connect the technology stack and automate any repetitive manual task, regardless of complexity. No integrations, apps, plugins, or custom code required.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Yes, remote access to the company's network requires two-factor authentication and is restricted by technical controls to only the resources required to support the individual's business functions. Direct access from external networks is prohibited.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2
  • Fed Ramp

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2; Fed Ramp
• Information security policies and processes: Information is an essential business asset and therefore its protection is critical to the success of Tines (“theCompany”). Information security means protecting the confidentiality, integrity, and availability of information and ofthe systems, networks, and processes that manage the information. This Information Security Policy summarizes themandatory requirements for consistent information security practices at the Company.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The software development life cycle (SDLC) is a framework defining tasks performed at each step in thesoftware/system development process. SDLC is a structure followed by our product and development teams withinour organization. It consists of a detailed plan describing how to develop, maintain and replace specific software orsystems. The life cycle defines a methodology for improving the quality of software and the overall developmentprocess. We follow agile software development methodology and use Sprints to move features/changes to theProduction environment. Our sprints are typically a two-week period.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning is performed on a realtime basis. Snyk and Detectify are used for vulnerability scanning. Remediation is performed as per our vulnerability processes and SLAs.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Covered by our Incident Response Plan. Incidents may be declared based on detections or reports by employees of suspicious or anomalous activities. Reports can be made directly to our security inbox, Slack, or via our public vulnerability disclosure program.
• Incident management type: Supplier-defined controls
• Incident management approach: Yes. We have a formal and documented Incident Response plan that includes an escalation procedure. The plan covers identifying, reporting and responding to suspected security incidents and violations. We have an internal incident response team to investigate and manage incidents.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Ensure that Tines remains a welcoming environment to employees from all walks of life by continually auditing and improving our policies and processes with inclusivity and employee wellbeing as our main priority

Pricing

• Price: £65,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Start building. No credit card or sales call required.; ; Access for three builders and unlimited viewers; Three active workflows with 500 daily runs; API and template library; No time limit
• Link to free trial: https://login.tines.com/saml_idp/signup?

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dmurray@tines.com. Tell them what format you need. It will help if you say what assistive technology you use.