ITGL Limited

Cisco Enterprise Networking, DNA and Enterprise Agreements by ITGL

Services to cover all Cisco Enterprise Network Software including DNA Essentials/Advantage/Premium Software, Catalyst Centre Software, Identity Services Engine Software, Enterprise Agreements 3.0 and Cisco Spaces.

Features

• SD Wan Seamless connectivity across all branches, locations and DCs
• Cloud Security
• SMART Campus through Cisco Spaces
• Advance technologies to enforce user, data and application policies
• Advance technologies to defend against threats
• Zero Trust Network Access
• Verifies users’ identity
• Establishes device trust before granting them access to authorised applications
• CISCO Enterprise Agreement (EA) 3.0
• Consolidated support under a single contract

Benefits

• Reduce cost and complexity
• Provide centralised orchestration, real-time application optimisation
• Secure seamless access for users
• Secure remote and mobile access
• Restrict access (user, device, application identity)
• Improve security by applying consistent policy
• Increase network and security
• Staff effectiveness with centralised management

£50.00 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at edu@itgl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

434332927162593

Contact

Ben Pammenter
0333 666 5777
edu@itgl.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Based on specific solution requirements

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: A variety of service level agreements are available depending on the service chosen and customer requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The Cisco Cloud Software/Service includes a base level of support, provided directly by Cisco as detailed in Cisco’s service description and in accordance with Cisco’s Terms and Conditions. ITGL provides enhanced support at an additional cost, delivered by expert engineers specialising in Cisco technology. Enhanced support accelerates time to resolution of incidents and frees up the client’s time with ITGL taking ownership of resolving incidents with Cisco where necessary. Service desk operation extends to 24x7x365, with response times as little as 15 mins for incidents of critical priority.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: ITGL has a dedicated client success team who will take the time to understand the desired outcomes from the purchased service and form documentation that all parties agree on. This service includes end user communications, training, support material and quick start guides. It also includes regular check-ins throughout the year to assess performance. Full reports are provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Not applicable
• End-of-contract process: Client is notified of the renewal date of any service and they have up to 90 days to decide whether to renew as is, cancel or change the service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Clients are available for a range of mobile devices for some of the security products. Features are similar to desktop versions. More information available upon enquiry.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API interfaces are available for many of the platforms. Specific details vary depending on the platform. More information available upon enquiry.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: As this is a Cisco cloud service, Cisco themselves have processes in place to make sure users are not affected by demand from others. This process is well established and has been going on for many years.

Analytics

• Service usage metrics: Yes
• Metrics types: These are provided either through the dashboards of the individual products, or through central management portal, or via our bespoke monitoring service tools, if that service is taken. Features and comparison between these offerings available on request.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cisco

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: Third party - managed by Cisco
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Not applicable
• Data export formats: Other
• Other data export formats: Not applicable
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Full details provided by Cisco in the link below; ; https://www.cisco.com/c/dam/en_us/about/doing_business/legal/isb1_xaas_customer_tc/Cisco_IaaS_SLA.pdf
• Approach to resilience: Full details provided by Cisco in the link below; https://www.cisco.com/c/dam/en_us/about/doing_business/legal/isb1_xaas_customer_tc/Cisco_IaaS_SLA.pdf
• Outage reporting: Cisco Thousand Eyes provides real-time information concerning Internet health, including ISP’s, public cloud and edge service networks, key SaaS vendors and consumer applications providers. This free, publicly available, service offers a visual map and descriptions of the outages. The URL to the Internet outages map is https://www.thousandeyes.com/outages/

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Admin users are configured in the admin dashboard and authenticated based on user name and password. Upon service set up ITGL will assign the master admin. The master admin will then control all other settings.
• Access restriction testing frequency: Never
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Compliance Station
• ISO/IEC 27001 accreditation date: 11/02/2022
• What the ISO/IEC 27001 doesn’t cover: We are accredited to ISO 27001 Cert No. 14139071
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Cisco Advanced Security Architecture Specialisation

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ITGL has an Information Security Management System (ISMS) in place certified to ISO 27001:2013. This includes policies, processes and procedures based on information security best practice. The ISMS and all IS related issues are managed by our Information Security Management team headed up by the role of the Information Security Officer (ISO). The ISO is our Head of Business Operations who sits on the Company Board of Directors.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Cisco is a world leader in their cloud software and services market. Cisco own and control configuration and change management of their cloud software and services. Security is integrated into Cisco’s software and services development lifecycle through their Cisco Secure Development Lifecycle (SDL) process:; ; https://www.cisco.com/c/dam/en_us/about/doing_business/trust-center/docs/cisco-secure-development-lifecycle.pdf. ; ; ITGL plays a part in this process, conducting our own due diligence relating to early release developments and providing feedback into Cisco. This is conducted under ITGL’s Portfolio Management process and examines Cisco’s products and service developments. Clients taking enhance support services from ITGL benefit from ITGL’s insight and knowledge gained from this activity.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Cisco own and control vulnerability management when it comes to their cloud software and services. They are a world leader in cyber-security and with capabilities such as their globally recognised Security Intelligence and Research Group (TALOS), they are in the strongest position to apply vulnerability management to the highest effect.; ; Cisco’s Product Security Incident Response Team (PSIRT) operate globally, around the clock, to respond to security incidents, playing a key part in vulnerability management. Details of Cisco’s Security Vulnerability Policy can be found at the following link:; ; https://tools.cisco.com/security/center/resources/security_vulnerability_policy.html
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The Cisco cloud software and service is owned and operated by Cisco and as a world leader in the provision of cloud software and service provision on a global scale, Cisco employ highly effective technology, including protective monitoring, and apply robust processes to operate securely and resiliently in the cloud. This is managed under Cisco’s Global Business Resiliency (GBR) Program policy. Incidents are managed through the Cisco PSIRT team.
• Incident management type: Supplier-defined controls
• Incident management approach: Standard support for the cloud software and service is delivered directly to the client by the Cisco Technical Assistance Centre (TAC), available around the clock and operating best practice through the use of email, telephone and web-portal support, knowledgebases and priority case management and escalation procedures. With ITGL’s enhanced support, ITGL support customers directly through our own Technical Services Centre and incident management procedures, operating 24x7x365 and accessed by email, telephone and web-portal. Our incident management capability has been approved through a Cisco audit, that is based on ITIL v3, as part of ITGL being awarded Cisco Masters accreditation.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ITGL works closely with our suppliers to consistently maintain effective stewardship of the environment throughout the performance of our contracts. Once we receive products from our suppliers, we put our own ISO:14001-compliant environmental management system into place, underpinned by our Environment policy. ; ; Carbon reduction targets and policies are set by our internal Sustainability Group, which is chaired by our Social Value and CSR Champion, supported by our CEO. The group meets monthly, and consists of representatives from across the business, reflecting the commitment of our whole organisation to drive towards our net zero goal. We understand that our own organisational carbon emissions count towards our clients’ Scope 3 emissions as part of their supply chain. ITGL has committed to net zero by 2025. We engaged ClimatePartner in 2022 to verify our baseline carbon emissions, and our PPN 06/21-compliant Carbon Reduction Plan (CRP) is published on our website - Carbon_Reduction_Plan_April_2023.pdf (itgl.com). Our CRP is updated regularly and outlines current and future plans and targets, including those related to waste reduction, energy efficiency, biodiversity improvement, air quality improvement, and investment in recognised responsible carbon offsetting programmes where appropriate. ; ; In addition to our carbon reduction activities at organisational level, ITGL regularly works with clients to consult on and design technology solutions which save energy and reduce carbon emissions. We hold several relevant accreditations, including Cisco’s Environmental Sustainability Specialisation, and were the first UK organisation to achieve Cisco’s Hybrid Work Specialisation. This puts us in an excellent position to identify and implement opportunities for carbon reduction during the lifetime of a contract - to influence staff, suppliers, customers, and communities through the delivery of the contract to drive us all towards net zero greenhouse gas emissions as well as supporting wider environmental protection and improvement goals.

  Covid-19 recovery

  ITGL is dedicated to employment that does not exclude any member of our society, and we seek to fulfil this commitment both within our own business and through the solutions we provide. We champion the use of technology that allows potentially marginalised individuals (including those affected by Covid-19 through loss of employment or through shielding) to participate (potentially remotely) in the relevant work environments. ITGL was the first UK Cisco partner to achieve Hybrid Work from Office Solution Specialisation, which is testament to our commitment to and expertise in ensuring that both our own staff and our clients can work flexibly, from wherever and however best meets their needs. Our expertise in collaboration technology ensures that we can design and deliver new ways of working, including social distancing and remote working solutions. ; ; Our Client Success methodology further ensures that the collaboration with communities is prioritised throughout the performance of the contract. Our Account Managers take the time to understand the strategic goals of our clients and are proactive in seeking ways to ensure those goals are met, creating a concrete action plan. For example, this may include consultation with user or community panels to further inform solution designs and identify further value-add or co-design opportunities that benefit the community. This approach enables us to identify how we can support communities and organisations with their Covid-19 recovery. ; ; Within our workplace, we take the physical and mental health of our people seriously. All our staff have optional access to private healthcare insurance and receive regular mental health and wellbeing training. Many of our staff members are trained Mental Health First Aiders. We encourage and promote a healthy, safe, and resilient culture in our workplace to support individual and collective Covid-19 recovery and reduce demand on healthcare services where possible.

  Tackling economic inequality

  ITGL is dedicated to employment that does not exclude any member of society. We seek to fulfil this commitment both within our own business and through the solutions we provide. We champion the use of technology that allows potentially marginalised individuals to participate in relevant work environments. Our expertise in collaboration technology ensures that we can create employment opportunities for those who may otherwise face barriers to employment. ; ; The ITGL team is passionate about development and educational attainment in our sector, often running workshops in local schools about working in IT or cybersecurity, or offering work shadowing opportunities, giving young people the opportunity to upskill. We create employment opportunities that allow individuals to join our business with a training plan to progress and evolve – we currently have several apprentices working across the engineering and project management departments, all of whom will be offered employment at the end of their apprenticeship and the opportunity to continue with their professional development plans. We expect to offer more work experience and apprenticeship placements with continued growth. ; ; Staff turnover at ITGL is lower than 4% annually, reflective of our commitment to adhering to the principles of the Good Work Plan, and our dedication to the development of our staff both personally and professionally. ITGL are always keen to work with clients on a plan that aligns with their strategic goals, offering opportunities such as mentoring, careers advice, or IT literacy skills, as well as ensuring in-work progression and career development for any jobs created through the contract. ; ; Our solutions regularly focus on the development of scalable and future-proofed methods to modernise delivery and increase productivity. As cybersecurity specialists (Cyber Essentials Plus certified), we effectively manage cybersecurity risks throughout the delivery of our contracts and support our clients with their own security practice.

  Equal opportunity

  ITGL is dedicated to employment that does not exclude any member of our society, and we seek to fulfil this commitment both within our own business and through the solutions we provide. In particular, we champion the use of technology that allows potentially marginalised individuals (including those with disabilities, or those with caring responsibilities) to participate (potentially remotely) in the relevant work environments. ITGL was the first UK Cisco partner to achieve Hybrid Work from Office Solution Specialisation, which is testament to our commitment to and expertise in ensuring that both our own staff and our clients can work flexibly, from wherever and however best meets their needs. ; ; All employees of ITGL, both full-time and contracted, are paid significantly above Real Living wage levels. All new hires, both permanent and those on temporary contract, participate in ITGL’s structured skills development, incorporating mentoring and shadowing in conjunction with on-line training. With this support, everyone at ITGL has equal opportunities for progression, regardless of background (including economic background), and our Equality and Diversity Policy underpins this approach. Where possible, recruitment and promotion processes involve skills and task-based assessment to ensure equal opportunities for all. ; ; Similarly, the solutions we provide for our clients often facilitate an inclusive approach to skills development and training in the workplace, ensuring that all employees can access the same opportunities and support, regardless of their location or of any physical, social, or economic barriers they may face. ; ; ITGL is currently under the turnover threshold for requiring policies, processes, or training regarding the Modern Slavery Act (MSA), but we understand the requirements and are prepared to meet these when we reach the threshold. ; ; Our supply chain is low risk for modern slavery, and we have never identified any occurrences of modern slavery.

  Wellbeing

  ITGL plays a critical role in creating healthier, safer, and more resilient communities. We leverage our technological expertise at ITGL to support clients in all sectors to improve the health and resilience of their staff and the communities they serve. Our Hybrid Working Specialisation and Environment Specialisation accreditations are testament to our expertise and ability to support organisations to: ; ; * Provide more flexible working conditions, supporting the physical and mental health of staff ; ; * Improve access to employment and skills development, improving the resilience of organisations and communities ; ; * Provide greener workspaces, improving the physical and mental health of staff and communities ; ; * Monitoring and data analysis features within our solutions aid the identification and safeguarding of at-risk individuals. ; ; Our cybersecurity practice also enables us to support the resilience of communities against the growing cyber threat. ; ; Within our workplace, we take the physical and mental health of our people seriously. All our staff have optional access to private healthcare insurance and receive regular mental health and wellbeing training. Many of our staff members are trained Mental Health First Aiders. Through our comprehensive health and safety policies, we encourage and promote a healthy, safe, and resilient culture in our workplace that underpins the way we operate our business. ; ; In addition to the day-to-day work of our business, we support the creation of more resilient communities by providing mentorship, knowledge-sharing opportunities, and the promotion of digital literacy within the communities we work with. We remain committed to collaboration with users and communities in the codesign and delivery of our contracts to support strong integrated communities. ITGL believes that by leveraging our technological expertise and resources in this way, we are helping to address social challenges and improve people’s lives and create a healthier, safer environment for all.

Pricing

• Price: £50.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trials, demos, and onboarding services are available upon request.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at edu@itgl.com. Tell them what format you need. It will help if you say what assistive technology you use.