VECTARE LIMITED

Transport management software

Vectare Limited provides software solutions enabling schools, local authorities and transport operators to plan, manage, and monitor passenger transport services. Our platform supports scheduling, data analysis, reporting, and operational workflows, helping organisations improve service efficiency, compliance, and decision-making through accurate, timely information and configurable tools aligned with relevant policies.

Features

• Real-time tracking
• online portal and parent apps
• Data-driven reporting
• Safeguarding compliance
• Transport Planning & Scheduling
• Specific User & Role Management
• Targeted Notifications & Alerts
• Centralised data management and administration

Benefits

• Optimise routes quickly and reduce operational delays.
• Access and integrate transport data from multiple sources.
• Track fleets and respond instantly to disruptions.
• Analyse KPIs and make informed decisions faster.
• Adapt system settings without IT support.
• Notify staff and stakeholders instantly of delays or exceptions.
• Manage operations on desktop or mobile devices.
• Verify services meet transport and accessibility requirements.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@vectare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

435048468099575

Contact

Ben Smith
07476374320
contact@vectare.co.uk

About the service

• Service categories:
  • Application Development and Deployment
    • Analytics and business intelligence
      • Location and geospatial data management and analytics
        • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: The system is cloud-based; offline functionality is limited. Maintenance windows may temporarily restrict access; notifications are provided in advance. Core platform is configurable, but extensive bespoke development may require additional agreements.
• System requirements: Internet connection required

User support

• Email or online ticketing support: Yes
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 1. Standard Support ; ; Access to online help resources and documentation; ; Email support during business hours (Monday–Friday, 09:00–17:00); ; Response time: within 24 business hours; ; 2. Dedicated ongoing Support; ; Telephone and email support for urgent issues; ; Faster response times: initial response within 4 business hours; ; Dedicated account manager for high-priority operational support; ; 3. Onboarding & Training; ; Guided setup and configuration of the system; ; User training sessions (remote or on-site) for operational teams; ; Optional refresher training and workshops; ; 4. System Maintenance & Updates; ; Regular software updates with release notes; ; Maintenance windows communicated in advance; ; Continuous improvements and feature releases included
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Guided setup: Our team assists with initial configuration to align the platform with local transport operations.; ; Onsite training: Optional in-person sessions for operational teams to learn workflows and system features.; ; Online training: Remote webinars and tutorials allow staff to learn at their own pace.; ; User documentation: Comprehensive manuals, step-by-step guides, and FAQs support self-directed learning.; ; Ongoing support: Access to email and telephone support during business hours to answer onboarding questions.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Digital formats: Documentation is provided online in HTML and PDF formats, compatible with screen readers and assistive technologies.; ; Clear structure: Step-by-step guides with headings, bullet points, and descriptive links for easy navigation.; ; Alternative text for visuals: All diagrams, screenshots, and images include alt text to convey information to users with visual impairments.; ; Scalable text: Users can resize text or adjust display settings without losing readability.; ; Keyboard navigation: Documentation and guides are fully navigable using keyboard-only controls.
• End-of-contract data extraction: Full data export: Users can export all operational, reporting, and configuration data in standard formats (CSV, Excel, or JSON).; ; Retention and deletion: After contract termination, remaining data is securely deleted in line with GDPR and local authority requirements.
• End-of-contract process: Secure deletion: Remaining data is permanently deleted in line with GDPR and local authority requirements.; Support during transition: Our team assists with the data export process and any final system access needs.; Access termination: User accounts and permissions are revoked once the contract ends.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Different functionality for website vs. app, website is mobile optimised for use on the go
• Service interface: Yes
• Description of service interface: Vectare provides a web-based, user-friendly interface accessible via desktop, tablet, or mobile. Users can monitor transport operations, adjust routes and schedules, and manage workflows in real time. The interface includes dashboards, reporting tools, and role-based access, with optional API integration for third-party systems.
• Accessibility standards: None or don’t know
• Description of accessibility: WCAG 2.1 Level AA compliant – Ensures text, color contrast, and navigation meet recognised accessibility standards.; ; Keyboard and screen reader support – All functionality accessible without a mouse, compatible with screen readers.; ; Scalable text and responsive design – Interface works on multiple devices and allows text size adjustment.; ; ARIA roles implemented – Supports assistive technologies for dynamic content and navigation.; ; Regular accessibility testing – Conducted to identify and resolve usability issues for users with disabilities.
• Accessibility testing: The Vectare interface has been tested with screen readers, including NVDA and JAWS, to ensure content is readable and navigable.; ; Keyboard-only navigation tests confirm all functionality is accessible without a mouse.; ; Users with visual impairments participated in testing to validate readability, focus order, and interaction flows.; ; Ongoing feedback and adjustments are incorporated into each release to improve accessibility compliance.; ; Testing also checks compatibility with magnification tools and high-contrast settings to support a range of user needs.
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: What users can do:; ; Retrieve, update, and manage transport schedules, routes, and service data.; ; Access real-time fleet and passenger information for reporting or dashboards.; ; Integrate with third-party systems such as ticketing platforms, GIS, or ERP solutions.; ; Automate data imports and exports to support operational workflows.; ; Monitor service performance and extract analytics programmatically.; ; What users can’t do:; ; Modify system configuration settings reserved for administrators.; ; Access data outside their assigned permissions or other authorities’ confidential information.; ; Bypass authentication or security controls (all API calls require secure credentials).; ; Use the API for non-transport purposes outside the intended scope of the platform.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Configure workflows and processes – Users can adjust schedules, route planning, and operational workflows to match local policies.; ; Role-based access control – Assign permissions and access levels for different teams or partner organisations.; ; Dashboard customisation – Personalise views, KPIs, and reports to focus on relevant data.; ; Notification settings – Set up alerts and automated messages based on operational needs.; ; Integration options – Connect with third-party systems (ticketing, GIS, ERP) to suit specific requirements.; ; User interface preferences – Adjust display options, language settings, and device layouts for usability.

Scaling

• Independence of resources: Cloud scalability: The platform is hosted on scalable cloud infrastructure, automatically adjusting resources to handle peak demand.; ; Multi-tenant isolation: Each user’s data and workloads are logically isolated, ensuring other organisations’ usage does not affect performance.; ; Load balancing: Requests are distributed across servers to maintain responsiveness and prevent bottlenecks.; ; Monitoring and alerts: System performance is continuously monitored, with alerts to proactively manage high-load conditions.; ; Maintenance windows: Updates and maintenance are scheduled to minimise disruption and impact on active users.

Analytics

• Service usage metrics: Yes
• Metrics types: Operational Performance Metrics: Track service punctuality, route efficiency, and fleet utilisation in real time.; ; Passenger Usage Metrics: Monitor passenger numbers, ticketing patterns, and demand across routes or services.; ; Compliance Metrics: Measure adherence to local transport policies, concession schemes, and accessibility requirements.; ; System Usage Metrics: Track login activity, feature adoption, and user engagement across teams.; ; Alerts & Notifications: Metrics trigger automated alerts for delays, service exceptions, or operational thresholds.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Direct export from the platform: Users can download operational, reporting, and configuration data in standard formats such as CSV, Excel, or JSON.; Full or partial export: Users can choose to export all data or specific datasets, depending on their requirements.; Support provided: Our team assists users to ensure complete, accurate, and timely data extraction.
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Guaranteed uptime: The service is designed to provide 99.5% availability during core business hours.; ; Monitoring and maintenance: System performance is continuously monitored, and maintenance windows are scheduled to minimise disruption.; ; SLA commitments: If availability falls below the guaranteed level, users are eligible for service credits or partial refunds as outlined in the contract.; ; Incident management: Any outages are investigated promptly, with communication to affected users and remediation actions documented.; ; Business continuity: Backup and redundancy measures ensure minimal impact on operations during unexpected disruptions.
• Approach to resilience: Automatic failover: Services automatically switch to backup systems if primary components fail, ensuring continuity.; ; Regular backups: Data is backed up frequently and securely, enabling rapid recovery in case of data loss.; ; Load balancing: Requests are distributed across servers to maintain performance during peak usage.; ; Monitoring and alerts: The system is continuously monitored for faults, with proactive alerts and remediation.; ; Maintenance planning: Updates and maintenance are scheduled to minimise disruption to active users.
• Outage reporting: Email alerts: Users receive automatic notifications for service interruptions and planned maintenance.; Incident updates: Regular updates are provided until the outage is resolved, including expected resolution times and impact details.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Vectare Limited restricts access to management interfaces and support channels using role-based access control (RBAC), assigning users only the permissions required for their responsibilities. Administrative, operational, and read-only roles ensure users see only relevant data and functionality. Access is secured with strong passwords, multi-factor authentication, or Single Sign-On (SSO). Support channels are restricted so only authorised personnel can raise, escalate, or view tickets, with sensitive communications handled securely. All interface and support activity is logged and monitored to detect unauthorised access, maintain accountability, and ensure compliance with data protection and public sector security standards.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: No
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO-aligned practices: We follow policies based on ISO 27001 standards to manage information security risks.; ; Access control: Role-based access ensures only authorised personnel can access sensitive systems and data.; ; Data protection: All data is handled in accordance with GDPR and UK public sector requirements.; ; Secure development: Security is integrated into the software development lifecycle, including code reviews and vulnerability testing.; ; Incident management: Defined processes detect, respond to, and remediate security incidents promptly.; ; Regular audits and monitoring: Continuous monitoring, internal audits, and vulnerability scanning maintain compliance and identify risks early.; ; Training and awareness: Staff receive regular security awareness training to ensure adherence to policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Vectare Limited follows a formal change management process where all system and software changes are documented, assessed, and approved before implementation. Changes are tested in a controlled environment, tracked through version control, and deployed during scheduled maintenance windows to minimise disruption. All changes are audited and reviewed regularly to ensure compliance, security, and operational reliability.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All users undergo a required security training on an annual basis; Our Security Incident Response Team is kept on 24/7 standby and meets weekly to review our security posture; We remain vigilant for new security threats and monitor major reported breaches and vulnerabilities to understand their potential impact on our operations
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Vectare Limited continuously monitors the system to detect unusual activity, performance anomalies, or potential security threats. Automated tools and alerts identify unauthorised access, suspicious behaviour, or abnormal events. When a potential compromise is detected, the security team investigates immediately, containing and mitigating any impact. Critical incidents are addressed within hours, while less urgent issues are prioritised based on severity. Users are notified as appropriate. All incidents are documented and reviewed, with lessons learned implemented to strengthen security. Protective monitoring integrates with vulnerability management, change management, and access control to maintain ongoing system security and resilience.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Vectare Limited follows pre-defined incident management processes for common operational and security events, ensuring consistent and timely responses. Users can report incidents via email or telephone, which are logged and prioritised based on severity. Critical incidents trigger immediate investigation and mitigation, while lower-priority issues are triaged according to impact. After resolution, we provide detailed incident reports including root cause analysis, actions taken, and recommendations to prevent recurrence. All incidents are documented and reviewed regularly to improve processes, align with ISO 27001 standards, and maintain high service reliability and security for users.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Friday 15 September 2023
• What the ISO/IEC 27001 doesn’t cover: -
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Plans for positive actions with community groups.
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@vectare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.