Mozaic-Services Limited

Atlassian Tooling Implementation

A Digital Service Management (DSM) enabler, this service supports clients through implementation of an Atlassian solution. It covers deployment of any variant of the Jira, Jira ServiceDesk and Confluence suite. We assure success leveraging our proven consulting methodology, our understanding of digital operations and practical knowledge of the Atlassian suite.

Features

• Access to skilled Atlassian tooling design, configuration and development resources.
• Experience in leading complex systems and cloud projects.
• Service Management and Cloud specialists.
• Uses our best practice, proven, multi-supplier and Cloud management models.
• Clarity on service design and data requirements supporting the processes.
• Supports the acceptance of new ways of working (e.g. DevOps).
• Use of Agile Scrum to drive pace and ownership.

Benefits

• Delivery of an effective Atlassian solution in-line with your vision.
• Uses industry and operational experience to ensure validity of design.
• Rapid implementation using our design templates.
• Supports build of an effective IT and Cloud delivery model.
• Delivers well-defined financial, service, agility and user satisfaction benefits.
• Knowledge transfer to client personnel.
• Avoids or eliminates unnecessary customisation.
• Upgrades to latest software versions.

£420 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

435408862249455

Contact

Aileen Coull
+44 203 709 1625
aileen.coull@mozaic.net

Planning

• Planning service: Yes
• How the planning service works: Development of a comprehensive plan to implement your Atlassian solution is an integral element of this service.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Atlassian Suite of Products
  • Jira
  • Jira ServiceDesk
  • Confluence

Training

• Training service provided: Yes
• How the training service works: Mozaic are able to provide training for any aspects of your Atlassian Solution.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Atlassian Suite of Products
  • Jira
  • Jira ServiceDesk
  • Confluence

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Execution of the plan to implement your Atlassian product(s) is an integral element of this service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • Microsoft Azure
  • Google Cloud Services
  • Private Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance and performance testing of your Atlassian Solution is included in our service.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Mozaic are able to support your Atlassian Solution on an ongoing basis, post implementation.

Service scope

• Service constraints: Our service does not have any constraints.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: N/A

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Atlassian

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mozaic is committed to reduce its carbon footprint each year and attain carbon-neutral status as soon as possible - at the latest by 2030. We have employed a specialist 3rd party sustainability consultancy who have calculated our baseline emissions using the GHG Protocol “Corporate Accounting and Reporting Standard” and British Standard BS EN ISO 14064 1:2019 “Greenhouse gases Part 1: Specification with guidance at the organisation level for quantification and reporting of greenhouse gas emissions and removals”. We have set out strategies to improve our current score, including waste management, business travel, employee commuting, staff engagement and education. Our commitment includes: 1. We have a written Environmental Policy and related strategy and targets to support our aims. This is reviewed and updated yearly and is fully communicated, understood and supported by all our staff, 2. We use a small, serviced office with average occupancy of 2-5 people, travel to the office is by public transport or bicycle. The carbon footprint from this comprises our small share of heating and lighting. 3. Travel on company business and home to office is minimised and mostly by rail, foot, or bicycle, when it is necessary. 4. We make extensive use of Teams and Zoom software for client and internal meetings and workshops minimising the need for travel. 5. We use only cloud-based software for customer work, internal technical work and administration. We have no fixed computing equipment other than personal laptops. 6. We operate a paper-free environment for all our assignments and internal administration, minimising waste and obviating the need for physical storage. 7. Laptops are recycled amongst employees and are disposed of at end-of-life in line with current UK Environmental legislation. 8. We ensure our suppliers have a suitable environmental policy, actively targeting carbon-neutrality as soon as possible and before 2030.

  Equal opportunity

  We strive to ensure Mozaic is an equitable, diverse and inclusive workplace and to provide a working environment that is free from discrimination at all times. We have a zero-tolerance approach to discrimination. Our aims are supported by our EDI Policy which applies to everyone who works for or acts on behalf Mozaic and commits: 1. To provide equality fairness and respect for all staff and recognise and value differences and the contributions of all team members. 2. To not tolerate any form of intimidation, bullying or harassment, and to discipline those that breach this policy. 3. To make training, development, and progression opportunities fairly available to all staff. 4. To promote equality in the workplace not providing less favourable facilities or treatment on grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, or sex and sexual orientation. We will identify and provide special equipment if needed to ensure equality. 5. To encourage anyone who feels they have been subject to discrimination to raise their concerns. 6. To regularly review employment practices so that fairness is always maintained. This policy is communicated with Mozaic staff, associates, and subcontractors as part of formal onboarding to both the organisation. We collect data on EDI as part of onboarding. We measure and report quarterly against our EDI KPIs. Policies, processes, and education are in place to support legal compliance. We audit compliance annually and take actions to correct and continuously improve. Our management training includes safeguarding awareness of signs of abuse based on SCIE guidelines. Staff are encouraged to report any concerns which are investigated, and action taken. Senior leaders and staff have responsibility to demonstrate diversity and inclusion behaviours in all engagements.

  Wellbeing

  Mozaic is committed to supporting the Health and Wellbeing of our staff and Associates. We have appointed a Wellbeing Lead to drive organisation wellbeing objectives and we have two fully accredited Mental Health First Aiders. We encourage physical activity and hold and sponsor regular team charitable events involving physical activity such as running, cycling and obstacle events. Our workforce is encouraged to cycle and are provided with cycle to work scheme, gym membership and on-line meditation and relaxation techniques. Our health-care scheme is comprehensive and includes yearly medical and well-being assessments. We offer all staff and associates flexible working arrangements and provide risk assessments for working at home, free eye tests and additional nutritional, physical and mental wellbeing advice, guidance and support. We encourage staff and associates to take breaks and move about during the working day and we monitor and ensure that our staff take their leave allowances and that our associates build in time off within their contracted delivery. We make it clear to staff and associates that we are concerned about any well-being, disability or mental health issues they may have and encourage them to raise and with any additional support the company can provide, on a voluntary basis in a well-defined discrete process. Our Health, Safety and Wellbeing policies align to latest government legislation and are reviewed at least yearly at Board level and are improved and updated as required. Mozaic is also committed to encouraging a supportive and inclusive culture amongst its workforce and are proud that our workforce is diverse in terms of experience and background. This policy encourages a positive and inclusive culture in which everyone is valued and, we believe, is happy to work.

Pricing

• Price: £420 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.