CDW Limited

CDW Certero for Mobile

Certero for Mobile is a highly automated MDM solution with intuitive administration settings and powerful security features for managing today’s mobile workforce.
Supporting iOS and Android platforms, Certero for Mobile helps organisations maintain full control & Governance across the Mobile Devices they have provided to users as well as BYOD's.

Features

• Full Enterprise Level Mobile Device Management
• Simple Enrolment of all iOS & Android Devices
• Supports Corporate Owned and BYOD Devices
• Control Governance through simple Policies
• Supports Apple DEP & Android for Work
• Remotely locate, Lock, wipe devices
• Provide user access to Mobile applications
• Remotely set configurations of the device features & Applications
• Real time alerting capabilities against Lost/inactive devices
• Real-time reporting dashboards showing Business Intelligence on Mobile devices

Benefits

• Flexible deployment; Cloud, on-premise or Hybrid
• Rule based financial management and cost control
• Comprehensive ITAM data Get accurate inventory of enrolled mobile devices
• Mobile Password/Passcode enforcement - Enforce secure password policies
• Improved governance Provides visibility and control over applications
• Powerful security Secure, easy-to-use solution
• a simple and easy solution to publish applications to users.

£3.15 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

435665013818692

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Certero offer their products on a SaaS hosted Platform that runs on a Public Cloud Platform. However, customers have the option of running Certero On-Premise or in their own Private Cloud if this is preferred.
• System requirements:
  • Microsoft Windows Server 2012 R2 or above
  • Dual CPU (4 x vCPU's for virtual servers)
  • 16GB RAM
  • 30GB data partition
  • On Prem Only: Microsoft SQL Server 2008R2 SP3 or above

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within one working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Colour contrast checked against WCAG 2.0
• Onsite support: Yes, at extra cost
• Support levels: "First line Support:; Direct response to users with issues surrounding, but not limited too; performance, functionality, operation or issues with supported programs; ; Second Line Support:; Investigation and diagnosis of issues within the supported products combined with reasonable commercial efforts to resolve such issues"
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Remote training is provided to users as part of the implementation process. The service has in-app reference help and the access to a knowledge base is provided as part of the support service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be exported into a number of formats, including Excel and PDF
• End-of-contract process: The platform is decommissioned as per our documented offboarding process

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Certero products are accessed through a Web Browser.
• Accessibility standards: None or don’t know
• Description of accessibility: Certero Products are accessed through a Web browser. Most Browsers are supported.
• Accessibility testing: Certero has been independently assessed for accessibility by a US Federal Government body against Section 508 Compliance and was satisfied that Certero met the Criteria.
• API: Yes
• What users can and can't do using the API: Certero have a Restful API that can be used to extract data held within the Certero platform that can then be used by the customer by external systems. A good example of how a customer may use the API, is to populate a CMDB within their ITSM Solution with accurate inventory data of their CI’s. The API implements the OData(v4) specification.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: "Within Certero for Enterprise Premium Edition On-Demand, Customers can add additional information they would like to capture against any Asset record within Certero by adding ‘User Defined Fields’. The additional data can then be added or imported against any Asset record within Certero. ; Users can also create customised reports, Dashboards and alerts simply within the Certero platform. "

Scaling

• Independence of resources: Task scheduling capabilities & task throttling.

Analytics

• Service usage metrics: Yes
• Metrics types: CPU, disk, number of active Instances, memory, network, OS, manufacturer & model, volume information; free & used drive space, number of cores, IP & default gateway information.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Certero

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Standard Microsoft SQL Database encryption & protection capabilities (Transparent data encryption - TDE),
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Customers can Export Data from within the Certero platform. Against each Data set within Certero there is a simple Export button where users can export the displayed data into various file formats. There is an API to export data and a custom Reporting capability to allow users to build and export specific data of interest.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Tab Delimited Value file
  • Microsoft Excel (xlsx) file

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: As per Amazon Web Services
• Approach to resilience: Can be designed into the overall solution required
• Outage reporting: Automated tools

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User specific accounts can be created in both situations
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: Nested credentials

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register
• ISO/IEC 27001 accreditation date: 7th July 2020
• What the ISO/IEC 27001 doesn’t cover: Probably best answered by confirming that the certification scope is the software development and maintenance, implementation, operations and support of asset management solutions, including hosted cloud based SaaS and IaaS in accordance with the statement of applicability.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Our Information Security Framework covers a range of policies and procedures such as; Password, Access Controls, Patch Management, Network Security and others

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: As per our Information Security Framework Standard Configuration process
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As per our relevant Information Security Framework policy
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: As per our relevant Information Security Framework policy
• Incident management type: Supplier-defined controls
• Incident management approach: As per our relevant Information Security Framework policy

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £3.15 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a Proof of Concept trial over an agreed number of days

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.