SOPRA STERIA LIMITED
Project, Programme and Portfolio Office as a Service (PMOaaS)
Divided into 25 service areas, each related to an area of knowledge. Each area is related to one of three activity types:
• Design – provision of PMO standards, tools, templates, processes, procedures
• Operate – PMO work with and for PPM teams
• Monitor –Independent quality assurance and reporting
Features
- Project and Programme Management (PPM) via consistent standards, tools, methodologies
- PPM accountability, continuity, simplified oversight
- Consistent and accurate PPM information
- Facilitation of project completion to time and budget
- Continued alignment of projects with organisational goals
- Centralised knowledge hub for project delivery
- Training, mentoring and coaching
- Co-ordination of project and programmes, teams, business areas
- Resource optimisation
- Scalability and flexibility of PMO resource and skills
Benefits
- Quicker identification of project risks and issues
- Increased project scope control
- Rapid start-up of projects and programmes
- Improved financial administration and monitoring
- Accurate establishment and maintenance of plans
- Decreased PMO cost as central team shares the workload
- Consistent information to aid decision making
- Increase capacity for project and programme managers
- Rapid on-boarding of PPM teams
- Replacement of expensive contracting resource
Pricing
£455.00 a unit
Service documents
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Framework
G-Cloud 14
Service ID
4 3 6 1 8 7 5 2 8 5 4 9 5 3 3
Contact
SOPRA STERIA LIMITED
Sector Support
Telephone: 0370 600 4466
Email: sector-support@soprasteria.com
Planning
- Planning service
- Yes
- How the planning service works
-
Sopra Steria helps customers to implement cloud hosting and software services through the reuse and, where required, customisation of proven processes, standards, and techniques. Planning services provided include:
• Setting up planning templates, standards, and guidance.
• Establishment/ maintenance of all plans
• Production of full lifecycle roadmaps
• Risk Management
• Resource tracking
• Baselining and critical path analysis
• Monitoring tasks and milestones - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Platform as a Service
- Software as a Service
Training
- Training service provided
- Yes
- How the training service works
-
We develop a skills and knowledge transfer plan at the start of each assignment which sets out our approach to upskilling both the immediate team we are embedded with and the wider organisation. If training needs are identified via training needs analysis, Sopra Steria has an in-house team of training experts who are experienced in building and delivering courses in a wide variety of formats, all designed to meet customer needs and budgets.
Training can be delivered on Sopra Steria premises, customer premises or online, supported by standard & bespoke documentation as required. Training can be delivered to management, stakeholders, end-users, project/delivery teams and trainers (‘train the trainer’ for self-sufficiency). - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
• Critically assess the migration pathways and develop detailed plans
• Monitoring of the plan and slippage reporting
• Understanding cloud migration lifecycle
• Close working relationship with leading cloud vendors - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
• Establishment of a quality management framework and tools
• Communication of the quality control framework and tools
• Undertake reviews, health checks and audits
• Training and mentoring on the quality framework and tools
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- There are no service constraints to detail here. Any constraints would be discussed once requirements were fully understood.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- The speed and type of responses can depend on agreement with specific customers to meet their requirements and SLAs, also with the severity of any incident.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Text based web chat accessible via a desktop window (can be client based or browser based).
- Web chat accessibility testing
- We have not undertaken any testing with assistive technology users.
- Support levels
- Sopra Steria delivers a full range of support and service management options, aligned with ITL, ISO20000 and ISO 27001, from our own service centres both UK onshore and offshore. Each customer has a named Client Director as a point of contact, supported by 24x7x365 helpdesk contact options. Support solutions for this service can be tailored to meet specific client needs and scaled to match the required level of support depending on the service requirement.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- DNV Business Assurance
- ISO/IEC 27001 accreditation date
- Date of last re-certification: 01 December 2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Sopra Steria has committed to becoming Net Zero by 2028 and has been ranked in the top 1% of companies globally by CDP placing us on the A-list for our work tackling climate change over the past 5 years.
Our work has a direct positive impact on our client’s services, for example through lower emissions, reduced waste, and more sustainable supply chains.
Additional environmental benefits: We also provide contract-specific sustainability programmes for clients, which are designed & deployed by our team of Sustainability Consultants. During procurement, these experts will develop a sustainability programme based on a clients objectives, the material impacts, and opportunities within the service.
We have experience in…
• Undertaking service environmental impact assessments
• Measuring energy consumption, and emissions generated, required to deliver a particular service (e.g., office use, business travel, use of technology and supply chain)
• Evaluating the sustainability of technology products (e.g., GGICT, Energy Star, as well as product and service foot printing)
• Making business case-backed recommendations, implementation roadmaps for improvements
• Delivering improvement programmes
• Reporting performance, using recognised reporting standards, accounting methods
Influencing staff, suppliers, customers and communities: regarding our staff, we feature sustainability in our employee communications, and offer all employees paid volunteering time which can be used to support sustainability activities, such as beach cleans and climate hackathons.Covid-19 recovery
Employment, re-training and other opportunities: In the high-growth Digital sector, Sopra Steria is continually developing the skills of our workforce, including via upskilling and reskilling initiatives, e.g. via a new Career Coach, or by extending our apprenticeship programme.Through our ‘Tech for Good’ programme, and the various Social Value programmes we design and deliver for our customers, we focus on jobs and skills for disadvantaged and under-represented groups, including those disproportionately affected by Covid.
People and communities: Our ‘Tech for Good’ programme is designed to provide people, small businesses and VCSEs with skills they need to thrive and is focused on those from disadvantaged or under-represented communities. Since the beginning of the pandemic, we have transitioned to a hybrid-virtual programme to ensure continued accessibility. For example, we worked with ELATT, a digital skills charity, to create hybrid learning, ensuring those who were shielding or otherwise unable to access classroom learning, as well as those who most needed to be in a classroom to support their learning, could still participate.
Organisations and businesses: In the first year of the pandemic, we ran free training courses for charities and SME’s – offering Microsoft Teams training and modules on cyber security and resilience. We continue to offer pro-bono consulting for charities to help them use technology to better serve their communities.
Physical and mental health needs: Since the pandemic, we have put in place measures to prevent and manage risks to employee wellbeing – including the wellbeing of contracted staff – together with appropriate training and individual support, and initiatives to raise awareness of mental health issues at work. We have also trained ca. 60 Mental Health First Aiders.
Workplace conditions: All our office locations have strict Covid safety protocols, with considerations for cleaning, ventilation, and occupancy.Tackling economic inequality
1) New businesses, jobs, and skills
Entrepreneurship and SMEs: Sopra Steria adheres to the Prompt Payment Code. SMEs provide us with innovative and agile solutions and deliver 50% of our work.
Barriers to employment: We provide education, skills training, employment opportunities, such as mentoring, for those facing barriers to employment.
Skills shortages: We address the digital skills gap inside and outside of our business through in-work and community learning opportunities.
Educational attainment: We offer a number of skills development programmes, including apprenticeships.
Influence: Staff are encouraged to use paid volunteer time to support our community innovation, entrepreneurship and employability initiatives.
Suppliers must comply with our Supplier Code of Conduct, which requires workforce skills development.
Our customer social value programmes include business competitions and work experience placements.
We work with community organisations such as Villiers Park and Career Ready to deliver business, jobs, and skills programmes.
2) Supply chain resilience and capacity
Diverse supply chain: We work to improve supplier diversity by…
• Making it easier to do business with us
• Measuring current supply chain diversity
• Creating new VCSE partnerships
Innovation & new methods: Through horizon-scanning, and supplier & industry collaboration, we support development of new technologies that improve public services, like our ethical data-driven approaches to serving vulnerable citizens.
Collaboration: We have obtained the ISO44001 Collaborative Business certification.
Cyber security: We are certified to Cyber Essentials Plus and ISO27001 standards. We require our suppliers to have resilient information security processes, and flow down necessary cyber standards.
Influence: Staff undertake cyber security training, and participate in our innovation processes.
Suppliers are engaged through our Collaborative Business approach and must adhere to strict security requirements.
We share knowledge with customers via our social value programmes, continual service improvement, industry engagements.
We participate in community resilience, innovation forums such as techUK.Equal opportunity
Sopra Steria’s vision is to create an inclusive culture that embraces difference as a source of creativity, innovation, and competitive advantage. Our Equality, Diversity & Inclusion (EDI) strategy, overseen by a dedicated EDI Manager, applies to contract workforces.
1) Disability employment gap
Representation: We are a Disability Confident Committed Employer. Our partnership with Vercida helps us improve diversity through recruitment.
Skills development: All employees are given access to on-and-off-the-job development. We also have initiatives such as our Disability Network, and also our partnership with Business Disability Forum which supports disabled employees in their skills development.
Staff, suppliers, customers and communities:
Staff - all employees can join our Disability Network. Our Disability Steering Group has employee representation and executive-level sponsorship.
Suppliers - our Supplier Code of Conduct requires all suppliers to maintain high standards of EDI in their workforces.
Customers - we regularly work with clients to improve accessibility in digital services. Example, we are providing insight to a client on the effects of digital transformation on accessibility.
Communities - we work with community representatives in the design and delivery of our disability work.
2) Workforce inequality
Identify and tackle inequality: We have a range of initiatives to identify, tackle inequality in our workforce, e.g.:
• Diversity data dashboards help us understand EDI indicators and inform our programmes.
• Employee inclusion networks give employees in under-represented groups a voice in our EDI strategy.
• We are working to recruit more people from under-represented groups.
In-work progression: We offer opportunities for people from under-represented groups, such as our Female and Black and Ethnic Minority Employee mentoring programmes.
Modern Slavery: as signatories to the UN Global Compact, we actively work to prevent human trafficking through pre-employment checks and transparent recruitment practices. Our Supplier Code of Conduct includes requirements for demonstrably preventing modern slavery.Wellbeing
Sopra Steria is fostering a workplace where our people are actively supported to be healthy & well, and can talk openly about their mental health.
1) Improve health and wellbeing: Our company-wide health and wellbeing programme is for all our employees, including contracted staff, and includes…
• Work-life balance policy providing flexible and remote working options
• Extensive employee assistance programme
• Range of healthcare benefits
• Employee Trust, providing financial support in times of hardship
• Mental Health First Aiders, now with 60 trained staff
• Calendar of virtual classes, including fitness, meditation, stress management, nutrition, and resilience
2) Improve community integration:
Our outcomes-focused, and user-centred approach to Social Value means that in creating programmes for our clients, we engage community representatives by conducting user research and needs analysis.
Health, wellbeing & community integration: influence staff, suppliers, customers, and communities: We engage all stakeholders in our Social Value work on Wellbeing, for example…
Staff - in addition to the staff support described, we also equip our people to support others’ wellbeing, for example by ensuring people managers have additional wellbeing training and objectives.
Suppliers - our Supplier Code of Conduct requires all suppliers to support the health and wellbeing of their workforce.
Customers - our Social Value consulting team designs Social Value programmes tailored to clients’ Social Value priorities, including Health & Wellbeing. For example, we are providing pro-bono consulting to a national mental health charity to help them identify how to use technology to improve outcomes for service users.
Communities - To play a positive role in all our communities, all employees are given 3 days paid volunteering annually, and we offer matched funding to support charitable fundraising.
Pricing
- Price
- £455.00 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sector-support@soprasteria.com.
Tell them what format you need. It will help if you say what assistive technology you use.