CPC Project Services Ltd

CPC reliability and performance digital services

CPC specialises in engineering support, offering digital solutions that enhance reliability, uptime, and performance. Our expert engineers partner with clients to deliver customised services including remote condition monitoring, predictive maintenance, and resilience analytics, aimed at maximising operational efficiency and system robustness in the engineering sector.

Features

• Remote Condition Monitoring: Continuous system health tracking
• Predictive Maintenance: Advanced analytics for predicting failures
• Reliability Analytics: Data-driven insights
• Resilience Analytics: Strengthening system robustness
• DRACAS: Structured approach to fault reporting, analysis, and corrective action
• Maintenance Optimisation: Tailored maintenance strategies to extend equipment life
• System Design and Assurance: Built-in reliability and performance assurance.
• System Selection Assistance: Guidance in choosing the right systems
• Fault Investigation and Analysis: In-depth diagnostics.
• Custom Digital Solution: Tools developed in collaboration with clients

Benefits

• Reduces unplanned downtime, ensuring continuous operational efficiency.
• Predictive analytics decrease maintenance expenses and extend equipment life.
• Data-driven insights enable smarter, more informed operational and maintenance decisions.
• Proactive monitoring strategies ensure systems run smoothly, maximising productivity.
• Early fault detection decrease the likelihood of critical failures.
• Efficient maintenance planning ensures optimal use of resources and personnel.
• Systems meet regulatory standards, enhancing safety and reducing liability risks.
• Regular analytics and optimisation lead to improved system efficiency.
• Expert assistance in system and vendor selection accelerates implementation
• Tailored digital solutions align with specific operational requirements, enhancing effectiveness.

£400 to £2,000 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@cpcprojectservices.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

436222440512830

Contact

Lera Serieux
02075394750
g-cloud@cpcprojectservices.com

Planning

• Planning service: Yes
• How the planning service works: This service encompasses comprehensive support for all planning aspects of cloud hosting and associated services implementation. Our team's expertise in world-class asset management will be leveraged to facilitate a range of activities: ; ; Initiation of projects -; Scheduling of work -; Capturing, defining, and prioritising requirements -; Managing resources -; Assigning roles and responsibilities -; Establishing risk management and change management frameworks -; Developing procedures for technical reviews -; Documenting and integrating lessons learned.; ; To meet the highest standards of implementation, the service can be customised to address specific client needs. This includes: ; ; Drafting and finalising a Service Level Agreement (SLA) -; Providing continuous Helpdesk support -; Maintaining and upgrading software -; Conducting service review meetings -; Offering additional consultancy as required.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We deliver training on the solutions delivered. We also document and hand over user guides, processes and manuals.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our approach to quality assurance and performance testing is comprehensive, ensuring that digital solutions meet both functional and performance standards. We define clear testing criteria based on the project requirements and client expectations. Our quality assurance process includes several stages of testing: ; ; Unit Testing, We test individual components for functionality and correctness.; Integration Testing, We ensure that combined parts of the application interact as expected.; System Testing, The entire system is tested to verify that it meets the specified requirements.; User Acceptance Testing (UAT), We involve clients in testing the application in an environment that simulates real-world usage, ensuring it meets their needs.; ; For performance testing, we assess the application's stability, responsiveness, and scalability under various load conditions. This includes:; ; Load Testing, We simulate the expected number of concurrent users to check how the application handles high traffic.; Stress Testing, We test beyond normal operational capacity to see how the system performs under peak loads.; Scalability Testing, We determine the application's effectiveness in scaling up in response to increased workload.; ; We use automated testing tools to ensure accuracy and efficiency throughout the testing process, and we provide detailed reports on both the outcomes of tests and our recommendations for improvements.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Our support services are designed to complement the systems we implement for our clients. We determine the scope of these services with each client, ensuring their specific requirements are met. Our support includes primary user assistance, along with second and third-tier technical support. We maintain a system for tracking and resolving service tickets and deliver regular updates that address bugs and introduce feature enhancements. Additionally, we monitor user feedback and manage a backlog of potential enhancements and improvements. Our services also encompass the recalibration and training of models as necessary.

Service scope

• Service constraints: Yes.; ; Our support hours are normally office hours on working days - additional support can be provided by agreement.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Speed of response is customisable depending upon customer needs and mutual agreement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use Microsoft Teams for Web Chat. Microsoft strives to meet WCAG accessibility standards, specifically aiming for conformance with WCAG levels A and AA criteria. Microsoft evaluates its products against these guidelines. See https://www.microsoft.com/en-us/trust-center/compliance/accessibility.
• Web chat accessibility testing: No testing completed to date, we can undertake this in response to customer request and need.
• Support levels: Account manager and Engineering support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CPC is committed to achieving net zero emissions by 2050, if not before, our SME targets have been verified by the Science Based Target initiative (SBTi). We have been a carbon neutral business since 2021, annually using the Carbon Neutral Britain methodology and DEFRA Greenhouse gas reporting. ; ; Employee Network: As well as complying with our ISO14001 environmental management system, to monitor and reduce our carbon reduction activity, our Climate Action Group: ; ; Raise awareness of key climate updates/changes, educate and promote best practices through the use of ‘monthly moments’ and newsletters.; ; Implement companywide initiatives, Recycling Week, Climate Quiz and Save the Bees.; ; Provide Skills Share Session on ‘climate’ topics to influence behaviour change and to benefit project delivery (delivered by employee and guest speakers). ; ; Track and analyse companywide environmental performance on projects. ; ; Measuring and Taking Action: Our PPN06/21 compliant Carbon Reduction Plan sets out our emissions, reduction targets (near and long-term), as well as our performance against these targets. We are proud to report that following a review of Scope 1 & 2 emissions they have reduced by 54% from our baseline year, largely due to change in travel behaviour. We have, and continue to take action to reduce waste through promoting recycling, eliminating single use plastics, reduced energy usage through efficient printing, sensor lighting and auto turn off of IT. We also consult with our suppliers and landlords on their carbon reduction practices to positively influence behaviours. ; ; Supporting Clients: CPC actively supports its clients in reaching Net Zero targets through a focus on sustainability leadership and management from the outset of our projects. We invest time upfront to understand the clients’ sustainability goals and aspirations and assist them in developing a bespoke strategy, tailored to their specific requirements, and drive progress through the management of environmental trackers and reports.

  Covid-19 recovery

  We outline in our answers to ‘Fighting Climate Change’, ‘Tackling Economic Inequality’, ‘Equal Opportunity’ and ‘Wellbeing’ how we support individuals and the environment to recover from the effects of Covid-19.

  Tackling economic inequality

  CPC is committed to tackling economic inequality; developing skills to support the future needs of industry is a key priority for CPC. We have designed our Volunteering Programme around ‘developing skills for the future’ and ‘promoting our profession’. ; ; In collaboration with our clients, we plan and agree at the outset how we can help tackle economic inequality in their communities and implement/monitor this through the project lifecycle. ; ; Local Recruitment: We plan to grow, so provide new employment opportunities for local people across the regions. ; ; Inspiring the Future: CPC partners with the ‘Inspiring the future’ charity, which connects CPC volunteers with schools and colleges across the country, informing children of the different careers in construction and the range of opportunities available. Engagement includes; Careers Advice, Day in my Life and Mock Interviews. We use this vehicle to connect with education establishments in local communities, reaching deprived areas and empowering children from all backgrounds. ; ; Developing Skills in Science, Technology, Engineering and Maths: Our employees are encouraged to join the STEM Ambassador Programme to help students improve attainment in these key subjects. By supporting local schools/colleges with STEM workshops we aim to making learning fun through interactive tasks. ; ; Apprenticeships: We provide apprenticeships to develop skills from the local area, resulting in recognised qualifications. Advertising in local colleges and job centres to recruit individuals local to our offices/projects. ; ; Work Experience/T-Level Placements: We offer paid work experience for local people, offering exposure to the industry, career guidance and developing core skills. Each year we welcome individuals from secondary schools and universities local to our offices/projects, providing both administrative and site-based learning. ; ; Internal Processes: We support each employee to achieve their aspirations. Our embedded training and development programme includes:; ; Bi-Annual Appraisal System.; ; Graduate Training.; ; Skills Share Sessions. ; ; Mentoring. ; ; Chartership Support Networks. ; ; Leadership Programme for aspiring leaders.

  Equal opportunity

  CPC is committed to creating an inclusive and diverse working environment where everyone is respected and treated equally. We are a committed member of ‘Inclusive Employers’ using their resources to embed an equitable culture. ; ; Training: To support our EDI policy all employees must complete Equality on Diversity training, which includes education on protected characteristics, when joining CPC and then every 2 years. Those in management positions must also complete an Unconscious Bias course. ; ; Recruitment: To ensure there is no barrier to employment we have removed personal information from CV’s before sending them to hiring managers to avoid unconscious bias. We ensure that opportunities with CPC, a Living Wage employer, are accessible using media sources available to all demographics. ; ; Agile Working: Our Agile Working Policy offers an opportunity to create a more diverse workforce, supporting employees from different demographics across all job levels. It can also help close the gender gap by creating more flexibility for individuals with childcare issues, particularly where we are looking to increase under represented groups in male dominated industries such as the technology sector. ; ; Process Adjustments: CPC takes a proactive approach to ensure equal opportunities for all individuals including those with varying abilities by offering reasonable adjustments in both recruitment processes and daily life. Neurodiverse individuals, encompassing conditions like ADHD, Autism, and Dyslexia, receive extended exam and learning times. We consider flexible working options prior to retirement, ensure succession planning is age neutral. ; ; Employee Network: Our Network of Equality and Diversity (NEDI) actively work to educate staff and challenge discriminatory assumptions of individuals with different abilities and neurodiverse conditions. The group awareness on key topics and support awareness days, such as; International Women’s Day, Black History Month, Pride, and arrange webinars, featuring speakers like Wendy Smith, a former Paralympian Basketball Champion.

  Wellbeing

  CPC has a comprehensive programme of wellbeing initiatives to support our employees in achieving and maintaining better health and wellbeing outcomes. ; ; Employee Network: Our Health and Wellbeing Group was established to support the 4 pillars of wellbeing: Physical, Emotional, Mental and Spiritual. This is achieved through the creation of a yearly calendar which comprises of activities, awareness days, quizzes, coffee mornings, runs/walks, webinars, talks and charity events. We produce a quarterly ‘Healthy Minds’ Newsletter, and ‘Monthly Moments’ which are shared at team meetings to reinforce policies and generate discussion on the subject of Health, Safety and Wellbeing. ; ; Policies: CPC’s wellbeing policies span a wide range of topics: mental health and wellbeing, menopause, fatigue management, stress management, flexible and agile working. A recent addition to the office environment has been the implementation of a ‘reflection room’, a quiet space for employees and visitors. ; ; Support Programme: includes; ; ; Comprehensive Employee Assistance Programme. ; ; 24-hr stress counselling helpline. ; ; Mental Health First Aiders , who hold weekly Time–to–Talk sessions. ; ; Private healthcare. ; ; Gym discounts. ; ; Cycle to work scheme .; ; Support/resources through our corporate charity partner; Mental Health UK ; ; Engagement: Every November we conduct a staff survey to anonymously obtain feedback on ‘Life at CPC’. We sought feedback on our approach to Good Health & Wellbeing to determine any improvements / additional communication needed to raise awareness or provide support. In our Nov-23 employee survey, 93.5% agreed that CPC provides enough support and resource on mental health and wellbeing. ; ; Project Teams: We also like to foster a positive approach to wellbeing within our external project teams. This includes sharing our ‘Monthly Moments’ in project meetings to create a culture of support. We have also arranged wellbeing walks, these walk and talks are a good way to hold a meeting away from a screen.

Pricing

• Price: £400 to £2,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@cpcprojectservices.com. Tell them what format you need. It will help if you say what assistive technology you use.