AMS

AMS File Transfer

AMS File Transfer is a secure encrypted file transfer and file sharing solution used for digital delivery of large and/or confidential files internally and externally. Highly secure, trusted by the NHS and government bodies across the UK, AMS File Transfer will provide a full audit trail, traceability and compliance.

Features

• Secure file delivery
• Transfer large files with no size limit
• Personalise with your branding
• File sharing & collaboration
• PACS integration
• 256-bit AES encryption
• Full audit trail
• UK data sovereignty
• 2 factor authentication
• Outlook integration

Benefits

• Secure your data in transit
• Reduce costs by replacing manual delivery
• Digital transformation
• Meet compliance for securely transferring information
• Speed delivery of large files e.g. medical scans/images
• Personalised branding
• Modern & user friendly experience
• Increase productivity & free up user time

£5 to £15 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ams-ltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

436463884999334

Contact

Sales Team
01202 652070
sales@ams-ltd.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: All communication to the service requires TLS 1.2 or higher to ensure a high level of secure encryption. Some older browsers that don't support TLS 1.2 are not supported.
• System requirements:
  • Any web browser (except older browsers that don't support TLS1.2)
  • Optional desktop tools require Windows 7 or higher
  • Optional PACS service: Windows 2016-2022 Server(64-bit), 4GB RAM, 75GB free-space

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Level 1 Business critical. 2 Hours. Only available for production applications. Represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in staging environments. ; Level 2 Degraded service. 4 Hours. Includes intermittent issues and reduced quality of service. A workaround may be available. Does not include development issues or problems in staging environments. ; Level 3 General issue. 8 Hours. Includes product questions, how to questions, feature requests and development issues.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Text based web chat.
• Web chat accessibility testing: We use a third party product : Tawk.to
• Onsite support: Yes, at extra cost
• Support levels: Standard support included with the service. All customers have a dedicated account manager with whom they can escalate support if needed.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full documentation is provided included, Quick Start Guide, User Guide, Online Videos, FAQ's and Admin Guide.; ; Online and onsite training is available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data can be extracted via the portal, which includes reporting tools. ; ; Every client has their own separate SQL database and storage account, which we can make accessible to the client. ; ; There are options for AMS to create export tools to deliver the client data in a bespoke format, based on client requirements.
• End-of-contract process: Access to the portal to download data can be provided for a period of time after termination, at no additional cost.; ; Access to your SQL database and storage account can be provided. The only additional costs for this would be the Data Download charges at the contract rate.; ; Bespoke data export solutions would be quoted on a case by case basis for engineering time, dependent on your requirements.; ; All customer data will be deleted no later than 60 days after the effective date of termination, unless otherwise agreed in writing between the parties.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web platform has been designed to be mobile friendly, and the same interface is used for both with no limitations. You can take advantage of a mobile device camera to take and securely transfer photos.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The following API functions are available:; Add File Transfer; Edit File Transfer; Delete File Transfer; Send File Transfer; List sent transfers; List draft transfers; List received transfers; Download files; Upload files; Delete files; Add File Shares; Edit File Shares; Delete File Shares; Upload files/folders; Download files/folders; Rename files/folders; Move files/folders.; Admin functionality not available in the API
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The following can be customised by AMS on behalf of the customer: URL; email notification templates; CSS branding; Logos; Logon screen background image; Click to accept end user terms and conditions.; ; Customer administrator can customise password policies, File Transfer and File Share policies.

Scaling

• Independence of resources: The service is hosted on multiple load shared virtual machines on Microsoft Azure. There is always a significant amount of redundancy in our services. Azure enables us to easily scale up or out and automatically alerts us if more resources are required.; Each client runs on their own separate database. This means that excessive utilisation of SQL by a client doesn't affect the other clients.

Analytics

• Service usage metrics: Yes
• Metrics types: Monthly bandwidth and storage utilisation is available via the online portal.; ; License reports.; ; User reports, showing user activity.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: A wide range of technical and process controls are in place in line with ISO 27001 to protect data at rest.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be extracted via the portal. This includes reporting tools to export lists of transactions, users, groups, bandwidth, storage, audits etc. Files can be downloaded. In File Shares entire folders can be downloaded as a zip file.; ; There are options for AMS to create export tools to deliver the client data in a bespoke format, based on client requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
  • TXT
  • SQL
  • Microsoft Excel
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA: 99.5% availability of the Cloud Services per calendar month, excluding any Scheduled Maintenance.; ; If the SLA is not met the customer will be refunded 10% of the service fees for the month.
• Approach to resilience: The service is hosted in Microsoft Azure on multiple load shared virtual machines. Each virtual machine is in different Azure Availability Set. ; ; SQL Server and Storage Account resilience is provided by Microsoft Azure as a managed service.; ; All data is backed up to a different Azure UK region.
• Outage reporting: Outages and scheduled maintenance are reported via a public dashboard and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: The admin portal is restricted by access level, user name/password and 2 factor authentication.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification
• ISO/IEC 27001 accreditation date: 09/02/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow our Information Security Policy and all related policies and procedures, compliant with ISO 27001. ; ; We ensure that all policies are communicated to all staff and training provided where required. Evidence is recorded for procedures and regularly reviewed.; ; Policies and procedures are subject to annual internal and external audits.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Asset Owners are responsible for tracking each service component and identifying potential risks. Change requests consider the costs, potential benefits and the security risks. The Risk Owners and the Process Owners are responsible for carrying out a risk assessment to identify potential risks, their impacts and to identify controls, in line with AMS’ risk management framework. Where required by a risk assessment, fallback procedures or a roll-back strategy must be prepared. Where required by a risk assessment, a testing plan, complete with clear acceptance criteria including business, technical and load criteria must be created.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: An asset register is maintained with asset owners responsible for identifying vulnerabilities, together with the Technical Manager and Operations Director. Regular risk assessments are carried out on technical vulnerabilities. Microsoft Defender for Cloud is used to monitor, identify and automatically report on new vulnerabilities. Critical or high priority patches are deployed immediately. Other patches are deployed based on our patch schedule. The Technical Manager and Operations Director review software vulnerabilities as appropriate to ensure that vulnerabilities are identified and addressed in the software development process and with suppliers.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Microsoft Defender for Cloud is used to monitor for compromises. Weaknesses and events are reported immediately after they are seen or experienced, then recorded in the Incident Report Form and Management Action Log. All events and weaknesses are then assessed, categorised and prioritised for immediate response where necessary. The Technical Manager and Technical Team, in consultation with the Operations Director, invoke actions that are considered necessary to contain and recover from the incident, and to implement contingency plans. Tests are subsequently carried out to ensure that the affected business systems have been restored and required controls are operational.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Information security events are reported immediately after they are seen or experienced, using the Incident report form. If necessary, notification is sent by email to affected clients. Once the incident is contained, and the required corrective action is completed, the Technical Manager reports to the Operations Director with a summary of the incident. The Operations Director is subsequently responsible for closing out the incident: sending reports by email to any clients affected by or involved in the incident; any reports to external authorities; planning and implementing preventative action to avoid any further recurrence; collecting and securing audit trails.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  AMS operates an energy efficient, paperless office. The AMS cloud services are hosted in Microsoft Azure datacentres. Microsoft are progressing towards becoming carbon negative, zero-waste and water-positive, which they are committed to achieving by 2030.

  Wellbeing

  AMS has long fostered an open and supportive work culture promoting a healthy work life balance for everyone. Our flexibility in working from home and office has proved very successful in helping employees feel valued and trusted in their work. We have an open-door approach and encourage debate and inclusivity with all employees and management teams. AMS are committed to continual improvement in health and wellbeing.

Pricing

• Price: £5 to £15 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The standard trial includes 5 users , for 14 days. However, we can be flexible with this. ; ; Custom domains are excluded.
• Link to free trial: https://ams-cloud.co.uk/trial/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ams-ltd.com. Tell them what format you need. It will help if you say what assistive technology you use.