Remarkable

Cloud based Live Service Software and Infrastructure support

Ultimedia have expertise in providing software & infrastructure support services for public body digital transformations. Our partnership with Microsoft Azure combines both cloud-based web development and back office system development with the versatility of Azure.
Ultimedia provide software and infrastructure support services to a variety of industries.

Features

• Any required provisioning of support services
• Monitoring and Performance Management
• Security and Compliance maintenance
• Incident Management and Disaster Recovery
• Support and Training

Benefits

• Improved efficiency and performance
• Enhanced Security and Compliance
• Reduced Downtime and Business Continuity
• Cost Optimization
• Empowered users and increased adoption

£2,000 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.ward@remarkable.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

436647901465150

Contact

Jonathan Ward
07821 644 499
jonathan.ward@remarkable.global

Planning

• Planning service: Yes
• How the planning service works: 1. Define success metrics for performance; 2. Define any security and compliance metrics which must be adhered to.; 3. Define cost and downtime metric targeted.; 4.Establish frequency of monitoring and manner of reporting.; 5. Monitor ongoing cost of service provision.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: 1. Introduction - fundamentals of cloud computing.; 2. Introduction to Azure Cloud facilities.; 2. Access to the Azure course materials and AZ-900 etc. exams)
• Training is tied to specific services: Yes
• Services the training service works with: MIcrosoft Azure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: 1. Analyse current IT infrastructure and recommend migration strategy.; 2.Provide knowledge of alternate provider platforms.; 3. Design a cost migration plan leveraging best practice.; 4. Implement appropriate security and compliance measures.; 5. Develop strategy for migration; 6. Refactor applications using cloud features and performance optimisation where appropriate.; 7. Manage and coordinate the migration process.; 8. Give users appropriate training.; 9. Provide ongoing support.; 10. Manage comms with Cloud providers if required.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: 1. Provide access and guidance on Cloud Testing tools e.g. Azure Load Testing.; 2. Test environment setup and management advice & assistance.; 3. Help define appropriate benchmarking metrics.; 4. Help to design realistic load testing scenarios.; 5. Offer advice on automated testing.; 6. Test result interpretation, bottlenecks and resource optimization.; 7. Help design security process tests.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
  • Security incident management
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Support incident management system, both manual and automatic.; SLA working within specified limits.; Interim and final fix procedures within the appropriate SLA

Service scope

• Service constraints: No particular constraints. There may be growth from the users perspective which requires reconfiguration of Cloud resources.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Immediate notification of receipt of fault. Critical fault 30 minutes (system unusable) Urgent Fault 60 minutes (error in a single module) Non-urgent Fault 4 hours (minor impact, still usable) standard office hours. All specified within the required service of Standard Office Hours, Extended Office Hours or 24 x 7 support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide the following support levels ... - Standard office hours - Extended office hours - 24x7 coverage All are by agreement with the client.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft Azure

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 06/02/2024
• What the ISO/IEC 27001 doesn’t cover: No exemptions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Microsoft demonstrates their commitment to sustainable datacenter practices. Emphasizes their use of renewable energy sources, energy-efficient cooling systems, and innovative designs to minimize environmental impact. Microsoft has transparency in sustainability reporting by publishing regular metrics like Power Usage Effectiveness.

  Covid-19 recovery

  Azure facilitates remote working by providing secure cloud infrastructure for businesses of all sizes. This can be crucial for economic recovery as businesses adapt to a post-pandemic work environment. Microsoft also leverages remote learning facilitating recovery in post-pandemic times.

  Tackling economic inequality

  Azure can help small businesses and entrepreneurs reduce upfront costs associated with physical IT infrastructure. Azure's pay-as-you-go model allows businesses to scale resources up or down based on needs, reducing financial barriers to entry.

  Equal opportunity

  Azure's built-in accessibility features like screen readers and support for assistive technologies allows people with disabilities to access cloud-based applications and services on an equal footing. Multilingual facilities allows equal opportunity for people from different countries and language backgrounds to leverage cloud technologies for business or education.

  Wellbeing

  Azure is a platform facilitating secure remote work arrangements. This allows employees greater flexibility in work schedules and work-life balance, potentially reducing stress and improving wellbeing. By enabling remote work, Azure can help employees avoid lengthy commutes, freeing up personal time and reducing stress associated with traffic congestion.

Pricing

• Price: £2,000 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.ward@remarkable.global. Tell them what format you need. It will help if you say what assistive technology you use.