DEEP LEARNING LTD

Document Authoring, Production and Publishing

Document generation and document automation product empowers business users optimise and automate consistent document processes. Create document templates, capture information and data, store and manage enterprise content, electronically sign documents, and generate documents interactively, in batches or through automated flows, leveraging robust and user-friendly features from a single, intuitive platform.

Features

  • Document Production
  • Document Generation
  • Document Automation
  • Document Templates,
  • Forms
  • Electronic Signature

Benefits

  • Generate documents for D365
  • Generate Documents via API
  • Generate Documents from SalesForce
  • Easily create templates using familiar tools like Microsoft Word
  • Create and generate interactive documents

Pricing

£1,000 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jimi@deeplearningtechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 3 7 4 7 7 7 8 8 9 9 2 3 7 0

Contact

DEEP LEARNING LTD Jimi Okikiolu
Telephone: 07725615315
Email: jimi@deeplearningtechnology.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft Dynamics 365, Microsoft Power Platform, SalesForce, Sugar CRM,
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Delivered using superior availability with Windows Azure, which has a 99.95 percent uptime service level agreement (SLA). Workloads are automatically moved within the cloud to support automatic operating system and service updates, with built-in network load balancing and failover to provide resiliency in case of a hardware failure. Similarly, SQL Database provides a 99.9 percent uptime SLA, with every database having built-in high availability, failover, and redundancy. “With Windows Azure, we get all the high-availability features of a world-class hosting infrastructure without any of the complexity.
System requirements
Software Licenses

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support tickets will be responded to within an hour
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Mobile chat system such as Whatsapp
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
We offer operational support for the product included with licensing costs
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Depending on the requirement and budgets of the clients, we can be quite flexible with onboarding. We do believe that most requirements may be achieved remotely.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Document templates are stored in the customers own document management service, usually SharePoint. We do not store them
End-of-contract process
Software licencing, and support of the actual system in relation to its being operational are included. Customisation, creation of templates and training are extras.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Integrates with Microsoft Dynamics 365 and Salesforce and therefore accessed through that user interface. The product is also available as an API in which case the user experience is determined by the consuming application
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
Restful services which allow integration with bespoke applications and natively integrates with major platforms such as Microsoft D365, Microsoft Office and Salesforce.
Accessibility standards
None or don’t know
Description of accessibility
Through the office suite, Dynamics 365 or Salesforce. Those products themselves are WCAG grade accessible
Accessibility testing
Expected to be done by the applications which host the user experience.
API
Yes
What users can and can't do using the API
Based on the OpenAPI Specification (OAS), Xpertdoc provides a ready-to-use server-side component that smoothly integrates with your software applications, empowering you to simplify, optimise and automate any document process. Whether you develop small applications for business users or fully-fledged applications for entire departments, we give you the API services you need to call Xpertdoc’s document generation and document automation functionalities from any external software. So you don’t have to worry about anything related to generating, managing, delivering, and storing your business-critical documents.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Featuring an added ribbon toolset and a mapping pane, Xpertdoc’s intuitive Template Builder add-in for Microsoft Word gives you the tools you need to create dynamic, sophisticated and professional templates, and configure complex workflows and business rules, so you can generate data-driven and compelling documents with accurate content, terminology, corporate branding, and format – quickly and easily.

All users with a licence can create custom templates based on the rules set by the customer.

Scaling

Independence of resources
Cloud hosted application

Analytics

Service usage metrics
Yes
Metrics types
Yes, the amount and volume of document generated can be monitored
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Xpertdoc

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
No customer data is stored outside of operational process.
Data export formats
Other
Other data export formats
  • XML
  • JSON
Data import formats
Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Xpertdoc maintains geographically diverse data centers and leverages the high availability architecture of Microsoft Azure, where possible. Database uptime leverages Microsoft’s clustering technologies; Xpertdoc’s SaaS offering can be complemented with load balancing of the application server (optional). Our systems are protected by scheduled backups (minimum daily), while our databases are protected by real-time backups allowing restore to any point in time, up to the millisecond, within a database’s retention period. All backups are encrypted. So based on Azure, expect 99.9% uptime
Approach to resilience
Xpertdoc maintains geographically diverse data centers and leverages the high availability architecture of Microsoft Azure, where possible. Database uptime leverages Microsoft’s clustering technologies; Xpertdoc’s SaaS offering can be complemented with load balancing of the application server (optional). Our systems are protected by scheduled backups (minimum daily), while our databases are protected by real-time backups allowing restore to any point in time, up to the millisecond, within a database’s retention period. All backups are encrypted.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Active Directory Authentication and Authorisation.
To REST API: all clients communicate to the REST API using HTTPS. For on premise installations, a keypair including a certificate needs to be provided by the customer.
To Dynamics CRM: all communication to Dynamics CRM uses the Dynamics CRM Web API. Based on CRM
configuration, this usually uses HTTPS.
To the database: a custom protocol over TCP/IP provided by the Microsoft SQL Server JDBC driver. The connection strings provided by Azure SQL database are secured by default.
Authentication
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Xpertdoc – An Experlogix Brand (“Xpertdoc”) complies with the ISO/IEC 27001:2013 rigorous certification requirements. This international standard provides guidance, methodology and processes to attain compliance in data protection, privacy and IT governance. For more information, please visit: https://www.iso.org/isoiec-27001-information-security.html.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Follows agile development principles and git-flow. New features are added to the product periodically and cloud service is evergreen.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Applied by Microsoft through the Azure Framework
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Azure Monitor on the supplier side.
Incident management type
Supplier-defined controls
Incident management approach
Managed over email communications

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

documents sent by email saves on transport costs
Covid-19 recovery

Covid-19 recovery

Supports working remotely

Pricing

Price
£1,000 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full application for a limited time for evaluation upon request.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jimi@deeplearningtechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.