BLUE PRISM LIMITED

SS&C Blue Prism Process Intelligence Process/Task Mining Entry Level (Finance)

SS&C Blue Prism Process Intelligence deeply integrates best-of-breed process mining and task mining with intelligent automation and BPM to facilitate decision-making and deliver a unified workforce with the ability to monitor, respond and predict future outcomes. The solution is delivered for self-installation and configuration within your own cloud instance.

Features

• Fast process discovery and insights
• Primary Process Path Analysis to visualize highly variable processes
• Provides an objective “fact based” business case based
• Data driven decisions around intelligent automation and process optimization.
• Provide End-to-End Business process transparency
• Near real time business process monitoring
• Task Mining Analysis to record, analyze, define and understand task
• Predictive Simulation Analysis to test complex outcomes
• Automated Process Generation to generate process definition documents
• Automated Process Monitoring against specific business rules and compliance

Benefits

• Delivers process understanding and analysis tools
• Identifies non-compliance process instances & root cause analysis
• Delivers process understanding and analysis
• Identify how to streamline processes
• Delivers ability to more cost effectively follow Six Sigma DAMAIC
• Identify how to reduce costs, improve customer experience

£45,000 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lockett@sscinc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

437599912765840

Contact

Mark Lockett
07917 588254
mark.lockett@sscinc.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: SS&C Blue Prism Cloud Robotic Process Automation (RPA); ; SS&C Blue Prism Enterprise Robotic Process Automation (RPA); ; SS&C Blue Prism Chorus Business Process Management (BPM)
• Cloud deployment model: Private cloud
• Service constraints: When installing the SS&C Blue Prism applications into an environment, customers must adhere to the minimum system requirement as stated in the technical architecture documentation.
• System requirements:
  • Users Desktop
  • Report users web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 Response within one hour. Blue Prism will use Continuous Effort, within Service Hours, to resolve the Fault within 12 Service Hours. Priority 2 Response within four hours. Fault resolved by the end of the following three Business Days. Priority 3 Response within one Business Day. Bug fix scheduled for the next available release. Priority 4 Blue Prism shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via creation of a support ticket.
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: SS&C Blue Prism customers are supported by all in-house resources. Production Support is mandatory for SS&C Blue Prism Enterprise solutions and represents a 15% uplift to the total cost. Production Support: All customers have access to our full database of online troubleshooting and training resources and can open cases using the customer web portal. It includes authorisation for up to 10 contacts to open support tickets and guaranteed email support during normal business hours for the country of purchase. For urgent issues (P1), our support staff will respond within one hour. You will also receive access to our online support resources and community forums. Business Critical Support: This is designed to meet the needs of customers who have deployed mission-critical automations, guaranteeing 24x7 support and availability and prompt response time and resolutions. In addition to quarterly meetings and regular reviews of support cases, you will benefit from a designated support team who will be familiar with the specifics of your deployment and can quickly provide customised support to ensure that you are receiving the maximum benefit and success from your Blue Prism investment.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: SS&C Blue Prism University contains free training curriculum available to anyone who registers.; ; Available courses include Product Induction, Foundation and more. These courses are offered online (CBT) via our Portal. ; ; On-site, in-person training is also available via our third party training partners. Consult Blue Prism's website for a full listing of all accredited training partners.; ; In addition to this, comprehensive documentation covering all aspects of SS&C Blue Prism is provided electronically via the Blue Prism customer portal.; ; SS&C Blue Prism also provides a customer forum and knowledge base to encourage collaboration, support and idea sharing.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Searchable Knowledgebase accessible via internet using web browser.
  • Online Customer forum accessible via internet using web browser.
• End-of-contract data extraction: Data can be extracted via .CSV format files
• End-of-contract process: As this solution would reside on the customer's own private cloud infrastructure, any data can be retained and maintained by them, For On-Premise solutions, access to support services and updates ceases on end of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: SS&C Blue Prism tools are installed locally within your cloud environment. Some components are accessed via a web browser.
• Accessibility standards: None or don’t know
• Description of accessibility: User interfaces have been designed along WCAG AA guidelines and our QA process includes compatibility checking.
• Accessibility testing: User interfaces have been designed along WCAG AA guidelines and our QA process includes compatibility checking.
• API: Yes
• What users can and can't do using the API: The SS&C Blue Prism Process Intelligence API allows 3rd party clients to upload data to projects and use the functionality of various program modules without interacting with the program interface directly. For example, in addition to data upload, with API requests you can perform general actions like creating new projects, and repository tables and deleting them. At the same time API allows you to perform more specific operations with data already processed by the program: retrieve timelines' statistics, get calculated metrics, and some more. At that point, Timeline API offers the possibility to embed selected parts of its functionality into your system to provide required processing results without the need of using a whole separate interface.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Any process data can be uploaded into the system, manipulated, joined etc. Dashboards can be customised depending on data requirements to be viewed. Access permissions are limited by roles and can be customised based on Accounts, Projects, and Repositories. Task mining has its own recording scheduler which allows custom recording schedules to be configured

Scaling

• Independence of resources: As this SS&C Blue Prism Process Intelligence instance would be provisioned on the customer's own private cloud, then it would be the customer's responsibility to provide a scalable and high performance environment to meet their individual needs. It's the customer's operations teams' responsibility to monitor the solution continuously to proactively manage and/or resolve any service issues (or possibly by calling SS&C Blue Prism support helpdesk).

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ABBYY

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: SS&C Blue Prism Process Intelligence provides a convenient way to export a task description to Process Definition Document (PDD). This document outlines the task and its properties in a comprehensible and illustrative way.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: As this SS&C Blue Prism Process Intelligence solution is on premise and installed into the customer's private cloud, then please refer to the cloud providers availability metrics.
• Approach to resilience: The SS&C Blue Prism Process Intelligence solution is designed, architected, delivered and managed as Enterprise class applications. Further information on exactly how this is achieved is available from Blue Prism on request.
• Outage reporting: SS&C Blue Prism solutions provide various web based UI's to allow appropriately permissioned users to monitor, alert and resolve service outages as they occur.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Single Sign On (SSO)
• Access restrictions in management interfaces and support channels: SS&C Blue Prism provides detailed software security features that enable a secure environment and methodology. These mechanisms result in the only Enterprise RPA platform that can withstand increasing regulatory compliance and non-repudiation requirements. • Centrally managed user access control, limiting access to named individuals only • Role based access according to the principle of least privilege • Multi-Factor security, such that no individual can make changes without secondary approval • A complete retrospective audit/changelog of all activity • Segregation of environments with separate controls governing each • Infrastructural security
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Single Sign On (SSO)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intercept
• ISO/IEC 27001 accreditation date: 14/03/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: In compliance with its ISO27001 and FedRAMP obligations, SS&C Blue Prism conducts annual risk assessments and maintains disaster recovery/COOP plans to ensure continued functionality in the event of an emergency. Compliance is tracked a number of ways; Human Resources tracks employee compliance with required training, IT tracks employee compliance with hardware and software policies, and independent third-party audits are conducted annually to ensure compliance with ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: SS&C Blue Prism offers an integrated Release Manager which applies structure, governance, and control to the Change and Release Management processes. Release Manager controls the promotion of automations between environments as well as ensuring that this process is only carried out by authorised users, with all actions fully audited. Every time a package is created or edited, this is recorded in the audit trail. Customers with particularly strict information assurance requirements may have different Release Managers for each environment so that, for example, one user can create and export a Release from the Development environment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We carry out full quality control on each release and release notes accompany each release. As the solution is installed locally within the Customer's cloud environment, SS&C Blue Prism doesn't have any visibility over potential threats to that private instance.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: SS&C Blue Prism operates a comprehensive protective monitoring process across its services and internal operations. In the interests of security, further details on these practices are available on request. To date, all threats are identified and mitigated in our operations before they become an issue.
• Incident management type: Supplier-defined controls
• Incident management approach: Under Blue Prism's ISO/IEC 27001:2013 compliant ISMS, every single security Incident is logged, tracked, managed, and resolved under a documented process. Blue Prism operates a no-blame policy ensuring that all issues are immediately reported and the Incident Management process is initiated at point of reporting. Blue Prism has a comprehensive IS strategy and documented policies across a number of areas such as employee vetting, etc. Security and Vulnerability Assessments are carried out periodically which validate the appropriateness of controls which are in place and these include input validation and sanitisation; authentication and access control; audit; and management of sensitive information.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  SS&C Blue Prism University is offered cost free to everyone, anywhere, anytime. You will receive world-class intelligent automation training and learn how to apply cutting-edge AI capabilities to automation. You'll also gain highly desirable RPA skills and the confidence to successfully deliver them. We are proud to offer free-to-access training for everyone to acquire digital skills which will help people improve their confidence to use technology for work, learning and daily life. Raising digital skills will help the UK move towards a high skill, high wage economy, benefitting individuals as well as the UK more widely, helping to tackle economic inequality.

  Equal opportunity

  SS&C Blue Prism University is offered cost free to everyone, anywhere, anytime, giving everyone the equal opportunity to gain digital skills. You will receive world-class intelligent automation training and learn how to apply cutting-edge AI capabilities to automation. You'll also gain highly desirable RPA skills and the confidence to successfully deliver them. We are proud to offer free-to-access training for everyone to acquire digital skills which will help people improve their confidence to use technology for work, learning and daily life.

  Wellbeing

  SS&C Blue Prism believes that understanding what affects our overall wellbeing as individuals, families, communities, and a nation is increasingly important for managing our social, environmental and economic value, and our overall impact as an organisation. SS&C Blue Prism software is designed with the future of work in mind and is intended to remove the monotonous and tedious tasks in people’s everyday work lives, enabling individuals to focus on higher value tasks, making their roles more rewarding and interesting and giving them back time to prioritise self-care and wellbeing.

Pricing

• Price: £45,000 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 days free trial, ; 15,000 timelines, ; 2 Projects

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.lockett@sscinc.com. Tell them what format you need. It will help if you say what assistive technology you use.