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XTRAVIRT LIMITED

Omnissa Horizon and Workspace One Managed Support Services

Xtravirt Managed Support Services for VMware integrates with customers internal IT capability to provide robust and scalable operational support across Omnissa Horizon and Workspace ONE. Core service is for support and management and does not include licensing (see other offers)

Features

  • 24x7 Support for Omnissa Horizon and Workspace ONE Services
  • Supports dedicated or hybrid cloud ecosystems
  • Partner certified to the highest skills level
  • Flexible service modules cover L3/4 Support, Monitor and Manage
  • Integrate with Risk and Compliance Management for comprehensive governance

Benefits

  • Mitigates key person dependencies and skills gaps
  • Releases internal teams to higher value project activity
  • Accelerates transition and adoption right from initial deployment
  • Creates sponsors from early adopters through high quality support
  • Ensures clear accountability for maintaining environment security and integrity
  • Supports audit and control requirements
  • Reduces the cost of recruiting and retaining complex skills

Pricing

£1,000 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@xtravirt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 3 8 0 9 0 1 0 4 5 4 0 1 3 8

Contact

XTRAVIRT LIMITED Tash Benford
Telephone: 08004880038
Email: accounts@xtravirt.com

Planning

Planning service
Yes
How the planning service works
Xtravirt works with customers to define an end to end plan covering all elements from the gathering of business requirements through the the implementation and transition to a fit for purpose target operating model structured to achieve the required return on investment.
Assessing both the technical requirements and the skills necessary for success, plans look beyond installation to include rollout and adoption avoiding the pitfalls of a state of the art solution failing due to lack of effective use.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Xtravirt provides skills assessment, knowledge transfer and targeted training for complex End User Compute (EUC) Cloud and Hybrid Cloud platforms and services. Transition Management is also offered to support the onboarding and integration of new customers
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
With comprehensive assessment, planning and migration services, Xtravirt works with buyers and their IT organisations to define and deliver the most effective solution to transition to the target state. Through a wide range of tools and approaches covering technical and organisational readiness, workload assessment and business impact (both value and risk based), the program team is able to recommend paths which provide the highest certainty of success. With the flexibility to deliver on behalf of, or in partnership with the customer or to just provide program support and methodology, Xtravirt ensures the customer remains in control of migration outcomes
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Xtravirt provides quality assurance services for the technical infrastructure and integration components of cloud platforms and services. This can also include risk assessment and compliance services to evidence the effectiveness of operational controls, supporting regular audit and governance reporting.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Xtravirt provides 24x7 Managed Services for the support and/or operation of Cloud Services across Hybrid and Multi-Cloud platforms and eco-systems. Supported vendors include Omnissa, VMware, AWS, Google, Microsoft Azure

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 response SLA starts from 15 mins
Weekend and OOH support depends on level of support and coverage purchased with managed services starting at Monday-Friday 9-5 up to full 24x7
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Xtravirt provides a modular set of Managed Service options offering coverage either Monday-Friday 9am-5pm or 24x7

Please review the Pricing and Service Definition documents for further information on service components and SLAs

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Omnissa, VMware, AWS, Google, Microsoft, VEEAM, Zerto, Runecast

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
11/02/2023
What the ISO/IEC 27001 doesn’t cover
None - the certification covers Xtravirt as a complete business
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Xtravirt is already self-certified net-zero and is committed to be independently verified by the end of 2025. With a head office located in a facility operating on green energy and a flexible working approach which minimises pollution from commuting we examine all aspects of our business model against climate change best practice and support supply-chain reporting for our customers and partners. Our services support customer climate change initiatives with carbon impact calculations and optimisation strategies available for the majority of standardised solutions

Pricing

Price
£1,000 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@xtravirt.com. Tell them what format you need. It will help if you say what assistive technology you use.