ARVATO LIMITED
Cloud Support – Data Migration and Information Structure Design
Our Cloud Support Data Migration and Information Design service provides structured data assessment, transformation and migration support for cloud and ERP programmes. It covers data mapping, validation, reconciliation, integration alignment and migration readiness, using proven DDR, testing and cutover approaches to ensure accurate, consistent data during cloud migration.
Features
- Cloud data discovery, profiling and assessment across legacy systems
- Structured data mapping and transformation rules for target cloud systems
- DDR-based data extraction, validation and reconciliation processes
- Design of target data structures and information models
- Controlled data migration load cycles with defect logging and resolution
- Integration and interface alignment supporting cloud reporting and downstream systems
- Data quality checks, control totals and exception management
- Migration readiness assurance for cloud transition and cutover activities
- Reconciliation of migrated data with business validation checkpoints
- Documentation of data structures, mappings, governance and migration processes
Benefits
- Improves data accuracy through structured validation and reconciliation processes
- Reduces migration risk using controlled DDR cycles and quality gates.
- Enhances decision making with consistent, well designed information structures.
- Speeds delivery through repeatable data extraction and load processes.
- Improves data quality via control totals and exception management.
- Reduces go live issues through proven cutover readiness checks.
- Enables reliable reporting with aligned data structures and mappings.
- Supports smoother testing through accurate, consistent test data.
- Minimises rework using structured defect logging and resolution.
- Strengthens governance through documented data processes and controls.
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
4 3 8 0 9 4 3 7 6 5 8 8 2 3 7
Contact
ARVATO LIMITED
Richard Husband
Telephone: 07867464428
Email: richard.husband@arvatoconnect.co.uk
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data/information structure design
Service scope
- Service constraints
- Support is primarily delivered remotely; onsite activity is agreed at call‑off. Data migration depends on timely buyer access to legacy systems, data owners and subject‑matter experts, and on third‑party readiness for interfaces and extract sources. Load cycles, validation and reconciliation rely on buyers providing control totals, approvals and issue resolution within agreed timelines. Cutover and DDR schedules must align with environment availability, freezes and maintenance windows. Changes to scope, data structures or mapping follow formal change control and may affect timelines or quality gates.
User support
- Email or online ticketing support
- Yes
- Support response times
- Email and online ticketing support requests are acknowledged within one working day during UK business hours. Issues are prioritised and responded to in line with agreed service levels, with critical incidents handled more urgently. Weekend and extended support options can be agreed at call-off.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
-
Our web chat functionality is assessed as part of our wider accessibility assurance activities for online support tools. We undertake accessibility testing against WCAG 2.2 AA requirements, focusing on usability with common assistive technologies and inclusive interaction patterns.
Testing includes verification of compatibility with screen readers, keyboard-only navigation and screen magnification tools, ensuring that users can access, navigate and interact with web chat features without reliance on a mouse or visual cues alone. We check that chat controls, message input fields, notifications and status updates are correctly exposed to assistive technologies and that focus order and labelling are logical and consistent.
Where third-party web chat platforms are used, we review supplier accessibility documentation and conformance statements and validate behaviour through internal accessibility testing. Findings are reviewed as part of continuous service improvement, and issues are prioritised for remediation where required.
Accessibility considerations are also incorporated into support processes, ensuring that users who cannot easily use web chat are able to access alternative support channels such as email or phone. Accessibility testing is revisited following material changes to the web chat interface or platform to maintain ongoing compliance. - Support levels
-
We offer Standard and Enhanced tiers tailored to data migration and information design.
Standard: Email/ticketing and phone support during agreed service hours; incident, request and change handling; daily/weekly status reporting. Includes structured defect/exception management, DDR cycle coordination, reconciliation checkpoints and escalation paths aligned to programme governance. A named Service Lead coordinates stakeholders, interfaces and data owners.
Enhanced: All Standard features plus extended hours, increased response priorities, additional readiness checkpoints, and onsite presence by agreement at call‑off. Adds proactive performance reviews during DDR/load cycles, cutover rehearsals and hypercare following go‑live.
Costs: Pricing is tier‑based and agreed at call‑off according to coverage (hours), response targets, workloads and required roles. Service credits/remedies follow the call‑off terms; scheduling aligns with buyer maintenance windows and freeze periods.
Roles provided: We can assign a Project Manager to coordinate delivery, reporting and stakeholder communication, and/or a Cloud Support Engineer (e.g., data migration, integration, testing specialist) for hands‑on activities across mapping, validation, reconciliation, SIT/UAT support, cutover and stabilisation.
Operations use proven controls (daily stats, defect logs, checkpoint meetings) to ensure traceability, controlled decision‑making and timely resolution throughout migration and information‑design delivery. - AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £500.00 | |
| Associate business architect | £700.00 | |
| Business architect | £900.00 | |
| Lead business architect | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £900.00 | |
| Senior data architect | £1,100.00 | |
| Chief data architect | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £900.00 | |
| Senior enterprise architect | £1,100.00 | |
| Lead enterprise architect | £1,100.00 | |
| Principal enterprise architect | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £700.00 | |
| Network architect | £900.00 | |
| Lead network architect | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £900.00 | |
| Lead security architect | £1,100.00 | |
| Principal security architect | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £700.00 | |
| Solution architect | £900.00 | |
| Senior solution architect | £1,100.00 | |
| Lead solution architect | £1,100.00 | |
| Principal solution architect | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £700.00 | |
| Technical architect | £900.00 | |
| Senior technical architect | £1,100.00 | |
| Lead technical architect | £1,100.00 | |
| Principal technical architect | £1,500.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,500.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,100.00 | |
| Principal cyber security audit and assurance | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £700.00 | |
| Lead cyber security governance and risk manager | £1,100.00 | |
| Principal cyber security governance and risk manager | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £700.00 | |
| Lead cyber security monitoring | £1,100.00 | |
| Principal cyber security monitoring | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £700.00 | |
| Lead cyber security incident response | £1,100.00 | |
| Principal cyber security incident response | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £700.00 | |
| Lead cyber security vulnerability management | £1,100.00 | |
| Principal cyber security vulnerability management | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £700.00 | |
| Lead cyber security penetration testing | £1,100.00 | |
| Principal cyber security testing | £1,500.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £700.00 | |
| Data analyst | £900.00 | |
| Senior data analyst | £1,100.00 | |
| Principal data analyst | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £900.00 | |
| Senior data engineer | £1,100.00 | |
| Lead data engineer | £1,100.00 | |
| Head of data engineering | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £1,100.00 | |
| Lead data governance manager | £1,100.00 | |
| Head of data governance | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £500.00 | |
| Associate data scientist | £700.00 | |
| Data scientist | £900.00 | |
| Principal data scientist | £1,500.00 | |
| Lead data scientist | £1,100.00 | |
| Head of data science | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £1,100.00 | |
| Lead machine learning engineer | £1,100.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £700.00 | |
| Application operations engineer | £900.00 | |
| Senior application operations engineer | £1,100.00 | |
| Lead application operations engineer | £1,100.00 | |
| Principal application operations engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £900.00 | |
| Change and release analyst | £900.00 | |
| Change and release manager | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £700.00 | |
| End user computing engineer | £900.00 | |
| Senior end user computing engineer | £1,100.00 | |
| Lead end user computing engineer | £1,100.00 | |
| Principal end user computing engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £900.00 | |
| IT service manager | £1,100.00 | |
| Senior IT service manager | £1,100.00 | |
| Head of IT service management | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £700.00 | |
| Infrastructure engineer | £900.00 | |
| Senior infrastructure engineer | £1,100.00 | |
| Lead infrastructure engineer | £1,100.00 | |
| Principal infrastructure engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £700.00 | |
| Infrastructure operations engineer | £900.00 | |
| Senior infrastructure operations engineer | £1,100.00 | |
| Lead infrastructure operations engineer | £1,100.00 | |
| Principal infrastructure operations engineer | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £900.00 | |
| Senior service desk analyst | £1,100.00 | |
| Service desk manager | £1,100.00 | |
| Head of service desk | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £900.00 | |
| Service readiness analyst | £900.00 | |
| Service transition manager | £1,100.00 | |
| Lead service transition manager | £1,500.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £500.00 | |
| Junior business analyst | £700.00 | |
| Business analyst | £900.00 | |
| Senior business analyst | £1,100.00 | |
| Lead business analyst | £1,100.00 | |
| Head of business analysis | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £700.00 | |
| Delivery manager | £900.00 | |
| Senior delivery manager | £1,100.00 | |
| Head of (Agile) delivery management | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £900.00 | |
| Digital portfolio manager | £1,100.00 | |
| Senior digital portfolio manager | £1,100.00 | |
| Head of portfolio | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £700.00 | |
| Product manager | £900.00 | |
| Senior product manager | £1,100.00 | |
| Lead product manager | £1,100.00 | |
| Head of product | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,500.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £700.00 | |
| QAT analyst | £700.00 | |
| Senior QAT analyst | £900.00 | |
| Lead QAT analyst | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £700.00 | |
| Test engineer | £900.00 | |
| Senior test engineer | £1,100.00 | |
| Lead test engineer | £1,100.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £500.00 | |
| Junior DevOps engineer | £700.00 | |
| DevOps engineer | £900.00 | |
| Senior DevOps engineer | £1,100.00 | |
| Senior DevOps engineer - management | £1,100.00 | |
| Lead DevOps engineer | £1,100.00 | |
| Lead DevOps engineer - management | £1,100.00 | |
| Principal DevOps engineer | £1,500.00 | |
| Principal DevOps engineer - management | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £500.00 | |
| Junior frontend developer | £700.00 | |
| Frontend developer | £900.00 | |
| Senior frontend developer | £1,100.00 | |
| Lead frontend developer | £1,100.00 | |
| Head of frontend development | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £500.00 | |
| Junior developer | £700.00 | |
| Developer | £900.00 | |
| Senior developer | £1,100.00 | |
| Senior developer - management | £100.00 | |
| Lead developer | £1,100.00 | |
| Lead developer - management | £1,100.00 | |
| Principal developer | £1,500.00 | |
| Principal developer - management | £1,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Wednesday 7 September 2022
- What the ISO/IEC 27001 doesn’t cover
- While it is not practicable to list exclusions in isolation, our ISO 27001 certification supports all contracted services to ArvatoConnect customers, including contact centre, back-office and IT services.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Monday 16 January 2023
- What the ISO 9001 doesn’t cover
- While it is not practicable to list exclusions in isolation, our ISO 9001 certification supports business process outsourcing, delivering a comprehensive range of front and back office services. This includes customer experience services and administrative services.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Fbb5c636-5561-4d78-b819-3360c25ffe07
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- A774e5a5-9ad4-4cbf-a7a3-e47ea2c0ef05
- Other security certifications
- Yes
- Any other security certifications
-
- Tisax
- ISO 20000-1:2018
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at richard.husband@arvatoconnect.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.