DANBURYKLINE LTD

SOROS Modular rail application: train maintenance and operations support system

SOROS B2B Software as a Service (SaaS) application,
Rail industry software,
Modular system,
Train maintenance,
Rail operations support,
Maintenance Planning,
Depot Management Module,
Incident Management System,
Engineering Change Module,
Fleet Allocations Module,
Real-time fleet tracking,
Industry module development,
Rail specific module development.

Features

• Report and manage incidents, report investigation, incident mitigation and prevention
• Competence management, workforce training, examine workforce competency, assess workforce competency
• Allocations management, train diagram management, train allocations
• Depot and yard management, train positioning, maintenance status, operational status
• Maintenance planning, exam forecasting, defects rectification, train presentation management
• Fleet management in service, visualise trains on interactive maps
• Document management, auditable document records, robust change controls
• Briefing management, auditable record, staff briefings issued and read status
• Engineering and configuration change control, formal workflows, action tracking
• MSG3: Risk based maintenance programme development, Maintenance Steering Group logic

Benefits

• Enhanced safety, faster response, improved communication, risk mitigation, improved compliance
• Enhanced safety, improved workforce planning, better employee performance
• Optimise use of rolling stock, improved punctuality, enhanced passenger experience
• Higher fleet availability, improved punctuality and availability, fleet cost savings
• Improved reliability and availability, enhanced safety, optimised resource usage
• Real-time operational awareness, improved service reliability, improved passenger experience
• Improved compliance, data accuracy, staff adherence to procedures, operational efficiency
• Improved communication, enhanced safety and compliance, improved employee engagement
• Improved safety, enhanced reliability, optimised availability, reduced risk of errors
• Improved reliability, cost efficiency, better resource planning, environmental benefits

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@danburykline.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

438218762974257

Contact

Rob Spence
+447747180180
enquiries@danburykline.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Support arrangements are addressed in our Service Level Agreement (SLA) with each client organisation. Non-urgent support is covered on the normal working day of 09:00-17:00. For critical issues we are contactable 24/7 with support addresses and telephone contact points. The issue severity scales are addressed in our SLAs.; It is highly customisable, with many configuration options and built-in controls. In addition we will undertake customisation by agreement. Functionality/features are not depreciated without prior agreement.
• System requirements:
  • SOROS requires a W3C compliant browser (Chrome, Edge, Firefox, Safari)
  • Mobile operating systems (iOS or Android) for smart devices
  • Internet connection either wired, Wifi or 4G

User support

• Email or online ticketing support: Yes
• Support response times: A ticketing system is included in SOROS for clients to raise requests for new features. Tickets are reviewed weekly by Danburykline and discussed with the client during the monthly review meetings. A work priority and delivery date is agreed with the client. The client can review the progress of their request at any time in the Ticket system.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: SLA's are documented, a Level 1 Incident, which means the system is unavailable has a 5 minute response time to the incident and 24/7 support until the issue is resolved. Level 2, which is a loss or resilience or severe service degradation has a 30 minute response time and 24/7 support until resolved. Level three, means service is impaired has a 1 hour response time during normal business hours and up to 24 hours to resolve. Level four, a minor issue has a business day response time during normal business days and a 5 day resolution time.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onsite training is provided as part of the initial system configuration activity. Extensive Help files are also available directly from SOROS. As a SaaS product we provide continuous client support through the contract's life. SOROS is also built following the principles of Norman Neilson Heuristics, which means the user interface is very logically laid out and easy to use.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Video
  • Powerpoint
• End-of-contract data extraction: We facilitate the transfer of client data back to them in a format agreed between both parties. Return of client data at contract end is document in the Subscription Agreement.
• End-of-contract process: The clients instance of SOROS is disabled and any remaining data held in the client's database can be destroyed at the clients request. There are no charges associated with returning data to a client or deleting data held in the DB.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We don't provide onboarding or offboarding documentation other than a written Subscription Agreement, which is the legal contract to use SOROS. The subscription agreement is a PDF document and does not have accessibility features built in.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences in the use of SOROS on a mobile service. SOROS runs in the browser but is built on mobile first principles, so layouts and menus are automatically optimised for mobile devices when used.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: SOROS is accessed via a web browser.
• Accessibility standards: None or don’t know
• Description of accessibility: Our software is designed specifically for the rail industry and is used by control room personnel, maintenance staff and Engineers. Due to the nature of these roles, good eyesight is a requirement. With SOROS being hosted in a web browser, the browser will allow for zoom levels to be changed to make font larger or smaller and light and dark modes can be selected.
• Accessibility testing: None, our software is designed specifically for the rail industry and is used by control room personnel, maintenance staff and Engineers. Due to the nature of these roles, good eyesight is a requirement.
• API: Yes
• What users can and can't do using the API: It is not possible to set up the service via the API or make change via the API. The API is for the export of data held in SOROS for use in other applications, typically systems like PowerBI for trend analysis and reporting. There is no charge to export data via the API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: There is scope to configure data in some modules, such as Incident Management, Engineering Change, Planning, to ensure users capture data and requirements that are relevant to their operation. Data fields are set up via the User, the SOROS UI, provides a simple, intuitive interface, which allows the client to set up the data fields and field formats of their choice. Authority to set up and edit data fields is managed the SOROS Permission system. During initial system configuration, Danburykline will assist the client in understanding how the Permission system works.

Scaling

• Independence of resources: SOROS is hosted on AWS cloud services. Some of our hosting resources auto-scale and those that don't are monitored and alerted at pre-defined levels, which are set well before limits are reached. We have an in-house infrastructure team who continuously manage our infrastructure. We can silo client-specific resources where required.

Analytics

• Service usage metrics: Yes
• Metrics types: Our service metrics include uptime, measured in minutes per month and if appropriate, the reason for any interruptions to service availability. SOROS is very reliable, with uptime in excess of 99.99% .
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can export data themselves using a number of downloadable reports or via an API. We can also export specific data requirements not available via the UI. There is no charge for providing additional data exports.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XSLX
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99% uptime via our hosting provider AWS. Our actual uptime in greater than 99.99%. Service levels and support arrangements are addressed in our Service Level Agreement (SLA). Non-urgent support is covered on the normal working day of 09:00-17:00. For critical issues we are contactable 24/7 with support email addresses and telephone contact points.
• Approach to resilience: We use AWS data centres in Europe. AWS comply with all European and UK standards. AWS use a centre and zonal approach we use a mutli-zonal approach AWS are certified to: CSA STAR, GxP, ISO 14001, ISO 20000, ISO 22301, ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 42001, ISO 50001, ISO 9001, PCI 3DS, PCI DSS, PCI P2PE, PCI PIN, ProcessUnity, SOC 1, SOC 2, SOC 3, Uptime Institute Tiers, NIST 800-162, NIST 800-172, NIST 800-34 Contingency Planning, NIST 800-53, NIST 800-64, NIST CSF, NIST RMF.
• Outage reporting: As the service provider with organisational clients only, operating on a 24/7 basis we report planned and unplanned outages directly to client IT departments to pre-determined email and telephone specified in our agreements with the client.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to infrastructure accounts and interfaces are managed via AWS Identity Center security policies. No password access is allowed to accounts or interfaces. all access is controlled by keys.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Our policies and processes are aligned with ISO 27001 standards as required for certification and subject to audit every year by an independent ISO approved organisation. ; Danburykline uses it's own instance of SOROS Knowledge Base (KB) for all company documentation storage and control. Every member of the team has access to the KB, which they are shown as part of their induction into the company.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All components of our service are configured using version controlled configuration management tools. Changes are tracked and traceable to a specific author and change request, and go through a review and testing process before deployment. SANS certified staff review and test any changes that impact security. Big changes to security (such as changes to authentication) trigger an external penetration test.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We subscribe to the National Cyber Security Centre (NCSC) for threat advice and management. We can deploy patches within 24 hours. Danburykline employs SANS certified staff who are responsible for assessment and response management. We also have extensive automated system monitoring from AWS and SENTRY.io to alert us of any system degradation or availability issues.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use automated monitoring tools integrated with our cloud infrastructure to identify potential security incidents. We maintain audit logs of our service and infrastructure, and suspicious activity triggers real time alerts which are investigated by our SANS certified staff. We can respond to service affecting issues 24/7 and our response will be proportionate to the identified threat.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management process is aligned with ISO 27001 standards. We have automatic handling of common security events. Each security incident is logged, triaged, and tracked through resolution. Incident reports are shared with affected clients, including root cause analysis and corrective actions. Users can report incidents through their usual support channels described above.; In the event a client identifies an issues, our Service Level Agreements describe to process of reporting an event based upon it's criticality and our response processes.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Other
• Other public sector networks: Network Rail's TRUST System

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We're pleased to support a Proof of Concept model, providing access to a demonstration system configured with the specific modules the client organisation is interested in. The PoC will allow stakeholders to explore functionality, evaluate capabilities, and gain confidence in how the solution aligns with their operational needs and objectives.
• Link to free trial: N/A

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.0%
• Between £250,000 and £500,000: 5.0%
• Between £500,001 and £1,000,000: 10.0%
• Between £1,000,001 and £2,500,000: 12.0%
• Between £2,500,001 and £5,000,000: 15.0%
• Over £5,000,001: 15.0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: Monday 2 September 2024
• What the ISO/IEC 27001 doesn’t cover: No exclusions included on the certificate.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@danburykline.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.