Braingaze

BGaze Clinic

BGaze Clinic is a clinical/educational support tool designed to assist health and education professionals in screening, triage, diagnosis and therapy of ADHD, offering superior accuracy and objectivity.

BGaze Clinic is based on a patented attention biomarker which doubles as a therapeutic vector, and is co-designed with clinicians, patients, and stakeholders.

Features

• ADHD objective biomarker test
• ADHD rating scale questionnaires
• ADHD clinical interview
• Automated ADHD reports
• Autism co-morbidity likelihood biomarker test
• Dyslexia co-morbidity likelihood biomarker test
• Digital therapy prescription and monitoring
• Patient management system
• Automated screening and referral questionnaire management

Benefits

• Increase diagnostic accuracy for ADHD
• Increase efficiency of ADHD diagnostic assessments
• Increased understanding of diagnosis by patients
• Increased confidence in diagnosis by clinicians
• Streamlined interaction between all actors
• Offer zero side effect ADHD symptom reduction through digital therapy
• Monitor patients' progress and adherence to digital therapy
• Leverage machine learning algorithms to interpret classic rating scale tools

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at smt@braingaze.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

438335375739849

Contact

Laszlo Bax
07356008184
smt@braingaze.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Adult Social Care
  • Children's Social Care
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The system only requires a browser application with internet access. One of the features of the system, biomarker tests, requires an installable application that only supports Windows OS. Biomarker tests also requires an eyetracker camera, delivered upon contract signing. The biomarker tests works best if the desktop setup includes two screens: one for the patient to perform the test, and another optional screen as a monitoring port. The digital therapy app installed by the patients is compatible with Android and iOS; it does require a reasonable specification (post 2019 models) device.
• System requirements:
  • PC/Laptop with Windows OS for the core cloud provided portal
  • Eye tracking camera (supplied by Braingaze)
  • IOS or Android operating system for patient owned mobile device

User support

• Email or online ticketing support: Yes
• Support response times: Inside normal working hours (9 to 5, Monday to Friday) response within 15 minutes. Outside of working hours responses may take longer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We use Zendesk integrated in our platform to provide live web chat and ticketing at WCAG 2.1 AA accessibility level.
• Onsite support: Yes, at extra cost
• Support levels: As standard, we provide support via webchat, tickets, and email during normal business hours (9 to 5 UK time, Monday to Friday). We aim to resolve issues within 24-48 hours.; ; Users can also pay to access our premium level of support, which provides 24/7 support via webchat, tickets, and email, and additionally phone and slack support. The user will also be able to manage the status and priority of support tickets, and critical issues will be solved within 1 hour.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Training for users can be completed online so that users understand how to use the system to administer and interpret the results of the ADHD and co-morbidity biomarker tests. Where feasible, we may also be able to offer onsite training. We also provide all users with our user manual and other helpful documentation to support them in using our service.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the request of the user, we can extract all the data from the system in CSV format.
• End-of-contract process: Data access becomes restricted and frozen at the end of the contract. Data is not deleted due to regulation laws, as it involves patient data.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our biomarker tests can only be performed on a desktop device where our application has been installed. All other system features are multi-platform and can be performed from mobile devices. The use of the digital therapy module requires patients to install the patient app on their mobile device (Android or iOS) which is managed from the clinician dashboard.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A user (medical professional) can create standardised questionnaires and administer biomarker tests for obtaining medical evidence towards the diagnosis of ADHD and other neurodevelopmental disorders. The interface enables users to manage patients in their organisation, see and edit their details, and manage the tests or interviews performed. Organisation administrators may manage the users for monitoring and maintenance purposes.
• Accessibility standards: None or don’t know
• Description of accessibility: Most features of our service are accessed through a web browser, and can therefore be accessed on desktops and mobile devices. All user engagement is also through the web browser where users can add and amend patient details, send out rating scale questionnaires, and conduct biomarker tests and clinical interviews. All clinical reports are accessible via download as a PDF.
• Accessibility testing: The system has been tested by a wide variety of clinical institutions. We have verified that interviews and biomarker tests can be administered to children with neurodevelopmental disorders and learning difficulties such as dyslexia, ADHD, and Autism Spectrum Disorder.
• API: No
• Customisation available: Yes
• Description of customisation: Organisation admins can set several default options (medical standards, report types, etc.) and languages for ease of use. Additional questionnaires and rating scales can be added to the BGaze Clinic platform to suit the requirements of the buyers. These will be implemented by our team at an additional cost.

Scaling

• Independence of resources: We have automatic scaling rules for all microservices based on CPU usage. Our system is however B2B, and demand is not fluctuating in such a way that advanced scaling techniques are necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: Patient details and test data/results. We allow organisations to track their system usage across time. We also provide monitoring and audit logging.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users are able to extract their data manually as all data will remain visible when the contract ends. Bulk extraction of the data can be completed by Braingaze on request.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Raw numerical matrix for biomarker test data
• Data import formats: Other
• Other data import formats: Raw numerical matrix for biomarker test data

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Data is protected by SSL among services. We further employ a VPC and configured network balancers to strictly delimit public and private sectors of our cloud deployment.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee an availability level of 99%
• Approach to resilience: Available on request
• Outage reporting: Our service reports any outages via email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Users may have view/edit access to different sections of the system. These permissions are managed by organisation system administrators, which also have fine-grained permissions. Administrator permissions are managed by an organisation super-admin account, highly monitored and secure.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We follow a defense in depth strategy integrated in our Infrastructure as Code on AWS, frontend, API endpoints, API services and data providers. All actions in the system are monitored, audited, and secured automatically. Security is governed through a strict least privilege model, where access to production environments and PHI is restricted to essential personnel only. We further utilize a shared responsibility Model with AWS and WorkOS.; ; Our application is designed to follow GDPR and HIPAA-compliance regarding data sovereignty and privacy. We align our internal governance with the NIST Cybersecurity Framework (CSF) for risk management and comply with DSP Toolkit.
• Information security policies and processes: We utilise WorkOS for enterprise-grade authentication, enforcing secure JWT-based session management and Role-Based Access Control to govern user permissions. We implement a multi-tenant architecture with strict logical separation at organisation level. All data is encrypted at rest and in transit (TLS 1.2+).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All infrastructure and application configurations are managed as code (IaC) and stored in version-controlled repositories on GitHub. This ensures that every change to our medical environment is documented, reproducible, and reversible. Client-specific configuration is stored in our database services, and backed up.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We perform continuous automated scanning across our AWS infrastructure and CI/CD pipelines using AWS Security Hub. We prioritise remediation using a risk-based approach, deploying critical patches within 15 days and high-risk issues within 30 days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All actions are monitored and logged for a minimum of 7 years. Alerts have been configured to detect suspicious or malicious behaviour.
• Incident management type: Supplier-defined controls
• Incident management approach: A set of common incidents and their resolution pathways are documented internally. Incident reports are managed primarily through email, but phone or slack communications can be used for incident notification from our clients.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 9%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: DSP Toolkit

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at smt@braingaze.com. Tell them what format you need. It will help if you say what assistive technology you use.