NEXER DIGITAL LTD

Umbraco CMS for Central, Local and Non-Departmental Government Bodies - Platinum Partner

Umbraco is an incredibly user-friendly Content Management System (CMS) offering a highly scalable, flexible platform with a fast implementation time, built on the latest cloud technologies. The core CMS is Open Source and license free.

Features

• Open source core CMS platform
• Umbraco Heartcore provides headless architecture for seamless, multi-channel delivery
• Umbraco Compose for managed content-orchestration integrating data from other platforms
• Umbraco Engage for personalisation and marketing automation
• Streamlined editorial processes, content approvals and versioning with Umbraco Workflow
• Umbraco Commerce provides a flexible eCommerce solution
• No-code form creation, management and integration
• Reliable, synchronized, automated deployments with Umbraco Deploy
• Accelerate back-office development and create custom dashboards

Benefits

• Nexer is an Umbraco Contributing Platinum Partner
• Our team is Umbraco certified with 3 x Umbraco MVPs
• Build highly usable and accessible solutions meeting WCAG 2.2 standards
• Renowned easy-to-use interface for developers, editors and administrators
• Rapid implementation model
• Built on secure, robust, proven Microsoft .NET technology
• Highly flexible and scalable architecture
• Provides an open, collaborative platform for AI agents

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shaun.gomm@nexergroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

438458376746008

Contact

Shaun Gomm
07878 712133
shaun.gomm@nexergroup.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Product Content Management Applications
  • Content Marketing Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Content editing requires modern browsers

User support

• Email or online ticketing support: Yes
• Support response times: 45 minutes for P1
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Umbraco Cloud includes support for platform and hosting issues as part of it’s regular subscription, at no additional cost. ; ; Nexer provides three additional levels of support for ongoing development, optimization, bug fixing and consultancy for client sites and solutions:; ; 1) Baseline - This is our base support tier and provides access to our support service and Azure DevOps service for issue raising and tracking, along with backup and disaster recovery, heartbeat monitoring, and critical (site-down) issue triage and resolution. From £1000/month.; ; 2) Baseline plus hours - Most of our clients have Baseline support plus an agreed number of hours per month. This allows us to provide agreed SLAs and also includes monthly reporting. We operate a flexible service where we can scale up or down our support as required and we don't stop working on issues once our clients have reached their monthly hours. From £2500/month.; ; 3) Retainer service - This tier is Baseline plus an agreed number of hours per month. This includes a dedicated team with a clear roadmap and backlog. It also includes comprehensive analytics set-up, goal-setting and optimization strategy alongside proactive UX, accessibility and security reviews, and ongoing development of the site or service. From £3500/month.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Nexer provides a comprehensive, proven onboarding process. This includes:; - Discovery; - User research and design for the development of new websites; - Onsite and online training for site users, editors and administrators; - User guides and technical documentation
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Through request to the Nexer Service desk, a full back-up of the Umbraco database and accompanying binary assets can be provided. Nexer can also document and deliver an Exit Plan as part of the contract, if required.
• End-of-contract process: With 90 days' notice being provided by the client, there is no additional cost for ending the contract after the original contract period. If the termination date requested is before the end of the contracted period, the remaining period must be paid for in order to terminate.; ; Nexer can also document and deliver an Exit Plan as part of the contract, if required.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Highly intuitive, user-friendly UI.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Umbraco has been independently tested with users with a range of accessibility needs, including assistive technology users. Accessibility audits are carried out at least every 12 months. Nexer leads Umbraco's accessibility community and actively shapes the accessibility of the platform.
• API: Yes
• What users can and can't do using the API: Anything is possible using Umbraco's API. Primary APIs are provided for Content Creation / Management, Content Delivery, Search and Deployment
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Umbraco can be extended including all HTML presentation templates, authentication providers, site functionality and Umbraco editor functionality.; ; Customisation takes place using .net languages such as C# or VB.net and also in Javascript.; Nexer has extensive experience of customizing Umbraco solutions.

Scaling

• Independence of resources: Each client's Umbraco implementation runs as a single tenant solution with its own dedicated set of resources that scale using public cloud infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: Can be configured to meet specific client requirements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Optimizely

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Through request to the Nexer service desk, a full back-up of the Umbraco database and accompanying binary assets can be provided
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The guaranteed uptime SLA for Umbraco Cloud is 99.7%. If availability falls below the SLA, the client has the right to obtain a reduction on the monthly fee for the affected service.
• Approach to resilience: Umbraco Cloud is primarily based on Microsoft Azure services and utilises other cloud services. Full details around resiliency are available from Umbraco directly.
• Outage reporting: Email alerts and the public dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access management is enforced at different levels. Umbraco's interface is used to administer and manage a clients solution. Only authorized Umbraco users with set permissions are allowed to manage your service, this is controlled via AzureAD. Client developers are allowed to access the solution's integration (development) environment only, users access must be requested, where they will be set up in AzureAD. Client editors can authenticate with the solution via their own chosen federated security if they wish, Umbraco or Nexer can also restrict access via set IP ranges if required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Nexer is certified to the ISO 27001 standard.
• Information security policies and processes: Umbraco's ISMS has management representative down commitment, covering operations, Managed Services, IT, HR, Finance, Facilities, Legal, Product Management, Marketing and Sales. Annual training on Umbraco's ISMS (and new starter training for new employees and contactors) is enforced via Umbraco training policies. All Umbraco employees receive ISMS training to ensure that their responsibilities are understood and enforced across their duties.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Umbraco development teams follow an iterative software development Lifecycle regarding code changes. Umbraco performs web vulnerability scans that look for the OWASP top 10 vulnerabilities and use the OWASP references as a guide during development. We have a review process for all changes/releases to our software (weekly), restricted to select publishers (who have have been trained against our ISMS). Microsoft Azure teams follow a formal Security Development Life-Cycle process for their services which Umbraco consumes on the service
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Umbraco solutions provides a WAF to stop attacks at the network edge, protecting your website from common threats and specialized attacks before they reach your service. Microsoft is also protected by an active IDS/IPS system, which uses a number of techniques to detect threats. Microsoft and their Red Team regularly pen test the underlying infrastructure of DXC Service. The Umbraco platform is also subject to regular pen tests conducted by customers and partners. If a threats are detected these will follow Umbraco's incident management process and are escalated gaining the highest priority available. Microsoft is responsible for patch management.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Umbraco provides centralized monitoring and analysis for continuous visibility and timely alerts to the teams who manage the service. We have a number of set triggers and thresholds, benchmarked against typical consumption or behaviour on your website. If unanticipated performance behaviour is detected (for example repetitive behaviour, creating increased scale in the service) we have hooks to alert our service desk to look into the issue and block the traffic if necessary security incidents receive highest priority and clients are notified without undue delay.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents via phone, online portal or email. Written incident reports are generated for all P1 & P2 incidents describing the issue, root cause analysis and corrective and preventative actions which were taken to resolve the issue. Client contacts will be notified once a support ticket is generated by Nexer or Umbraco's team.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: RISE
• ISO/IEC 27001 accreditation date: Tuesday 3 June 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing explicitly excluded.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D1835a5b-9f74-4b29-9767-772b4af4b207
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3c0097d4-fa43-43c2-8e16-751c3b709f43
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shaun.gomm@nexergroup.com. Tell them what format you need. It will help if you say what assistive technology you use.