ACUBED IT SOLUTIONS LIMITED

Secure Technology Solution Design, Delivery & Maintenance

This service delivers secure design, development and management of cloud-based government solutions. Our SC and DV cleared specialists provide architecture, build, administration and continuous security hardening across Azure, Dynamics 365 and custom applications. We manage updates, monitoring, certificates, documentation and stakeholder reporting to ensure compliant, resilient and scalable digital services.

Features

• End-to-end secure design, implementation and management of Azure/AWS environments
• Continuous security hardening, monitoring and rapid remediation across cloud services
• SC/DV cleared GDS and CRM specialists delivering secure systems
• Management of certificates, secrets, Key Vaults and identity controls
• Monthly patching, updates and maintenance for Azure virtual machines
• Integration with GOV.UK services including OneLogin and GOV.UK Notify
• User support, troubleshooting and multi-system account management
• Cryptography and encryption specialists implementing and maintaining security controls.
• Agile delivery including QA automation, testing and stakeholder engagement
• Design and integration expertise across Azure, Dynamics365 and DevOps platforms

Benefits

• Stronger security posture through continuous hardening and proactive monitoring
• Reduced risk via proactive vulnerability detection and rapid remediation
• Increased service stability via managed maintenance and controlled updates
• Cross-domain specialists with expertise in T2 hosted platforms, including Rosa
• Optimised performance through secure, compliant Azure and Dynamics 365 design
• Faster issue resolution through expert multi-platform administration support
• Alignment with NCSC secure design standards and cloud best practices
• Agile delivery approach ensures quality, oversight, and continuous improvement
• Knowledge transfer reduces dependency and strengthens internal customer capability
• Creation, maintenance and transfer of comprehensive system documentation

£500.00 to £1,850.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@acubed.it. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

438484473758750

Contact

Amit Gupta
07738413142
enquiries@acubed.it

Planning

• Planning service: Yes
• How the planning service works: Our standard delivery methodology includes a discovery and planning stage. Our discovery phase aims to clarify and capture customer requirements, stakeholder information and timescales. We document and assess existing services and desirable features of the new replacement service. The discovery phase concludes with options of what the new solution may look like, the typical cost and time to implement. In the planning phase we work with the customer to produce a detailed plan for the full life cycle of development, all the way through to a fully delivered and operational application. We extend our support to plan service introduction and user on-boarding, inclusive of user training sessions.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Secure Tier 2 platforms
  • Secure Tier 3 platforms
  • Tier 2 CRM
  • Tier 2 BI
  • Tier 2 Docs
  • Rosa Docs
  • Rosa CRM
  • Rosa BI
  • Rosa secure infrastructure

Training

• Training service provided: Yes
• How the training service works: We discuss requirements with individual customers. Training offering includes the delivery of face-to-face training, train the trainer, provision of interactive user guides. Training levels are bespoke to the user requirements. Ongoing support can be provided.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Rosa secure Infrastructure
  • Rosa Docs
  • Rosa CRM
  • Rosa BI
  • Secure Tier 2 platforms
  • Secure Tier 3 platforms
  • Tier 2 CRM
  • Tier 2 BI
  • Tier 2 Docs

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Typically, we work with the customers to analyse and assess their migration needs including security and compliance requirements; before presenting them with a range of options for the migration strategy and plan. We can also help with the execution of the migration as well as post migration activities like producing audit or compliance reports. We can also help to ensure that your migrated data is properly structured in Rosa Docs ensuring it has the proper security and making it easy to search.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Rosa secure Infrastructure
  • Rosa Docs
  • Rosa CRM
  • Rosa BI
  • Secure Tier 2 platforms
  • Secure Tier 3 platforms
  • Tier 2 CRM
  • Tier 2 BI
  • Tier 2 Docs

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Comprehensive test plans are developed for each stage of production. Our quality assurance team work closely with individual customers who align the QA process with corporate requirements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Acubed.IT works on the understanding that 1st line support will be provided by the organisation’s internal or 3rd party Help Desk. We offer a range of 2nd and 3rd line support to meet the specific requirements of each customer.

Service scope

• Service constraints: Consultants are usually available as outlined in the pricing documentation. In addition, we can arrange for out-of-house cover if needed.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: During business hours (09.00 to 17.00) 2nd and 3rd line support is provided by our experienced delivery team who builds the product or service. They will work diligently to resolve issues in line with the SLA which we will have agreed on upfront. Acubed provides out-of-hours on-call support service for our current projects. Our experienced delivery teams can agree the most appropriate and cost-efficient support for each customer. The range of this support can be discussed on an individual customer basis, but where required, Acubed can provide up to 24/7 coverage. This can include live support for products and services
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: Acubed.IT works on the understanding that 1st line support will be provided by the organisation’s internal or 3rd party Help Desk. We offer a range of 2nd and 3rd line support to meet the specific requirements of each customer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 15/03/2024
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Acubed.IT has made a firm committed to achieve Net Zero emissions by 2050, aligned with our carbon reduction strategy. To ; ; support this goal, we provide our employees with access to a Carbon Literacy training programme offered by the Carbon Literacy ; ; Project. ; ; As a Carbon Literate Organisation (CLO) we have observed a range of benefits, including reduced energy and resource ; ; consumption, an enhanced organisational profile, increased well-being and satisfaction among our staff, a healthier working ; ; environment, a safer supply chain, improved competitiveness, and reduced commercial risk. Our CLO accreditation serves as a ; ; testament to our organisation’s commitment to corporate social responsibility.

  Covid-19 recovery

  Acubed.IT is dedicated to supporting COVID-19 recovery through increased employment and fostering development ; ; opportunities. Our national recruitment efforts aim to create opportunities in underprivileged areas and unconventional IT ; ; regions, aligning with the Levelling-up agenda. Our workforce operates under a flexible remote/hybrid model, allowing our staff ; ; a greater work-life balance. ; ; We have integrated the five foundational principles (fair pay, participation and progression, voice and autonomy) within our ; ; recruitment procedures and employment conditions. These practices enable us to attract good candidates from diverse ; ; backgrounds, reduce staff turnover and enhance overall productivity. Additionally, our organisation provides educational ; ; support to address skill gaps and help individuals attain recognised qualifications result in recognised qualifications, further ; ; contributing to their personal and professional growth

  Tackling economic inequality

  We recruit nationally to provide opportunities in disadvantaged areas and non-traditional IT regions supporting Levelling-up ; ; agenda. We operate a remote / hybrid model for staff flexibility.

  Equal opportunity

  We emphasise the importance of cognitive diversity in our recruitment practices. Our active recruitment efforts span the entire ; ; United Kingdom, leveraging remote working opportunities to reach areas that may have historically had limited digital ; ; awareness. We employ a range of methods to engage with diverse talent. Salaries and promotions are based on merit, and we ; ; maintain transparency by disclosing salary ranges even within our management team. At all organisational levels, we are committed to achieving gender equality both in terms of representation and pay equity.

  Wellbeing

  At Acubed.IT, we prioritise well-being and mental health, creating an environment where our team not only excels but thrives. ; ; Prioritising well-being and fostering an exceptional working environment is core to our approach. We promote open communication through one-to-one discussions, routine team and company meetings, as well as frequent social events. ; ; Effective communication is key to our approach, emphasising regular breaks, early finishes when necessary, and accommodating personal responsibilities like childcare. Empowering team members to have a say in decisions that impact their work and time management is fundamental. Daily team meetings provide a forum for informal catchups, issue sharing and support for colleagues in need. ; ; Acubed.IT is deeply committed to promoting mental health in the workplace. Our CEO endorses the Mental Health at Work Commitment and a dedicated “Mental Health Champion” within our leadership team emphasises its importance. ; ; Our comprehensive mental health at work plan includes initiatives such as mental health awareness training and workshops in ; ; which team members can explore the topic within a safe and supportive environment, while also providing guidance to colleagues by directing them to organisations offering professional support. ; ; In alignment with our commitment, Acubed.IT provides supportive measures, including flexible working hours, hybrid and ; ; remote working options, mental health awareness training for managers, opportunities for sharing challenging experiences, and onboarding procedures that reflect new ways of working, reducing isolation for new employees.

Pricing

• Price: £500.00 to £1,850.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@acubed.it. Tell them what format you need. It will help if you say what assistive technology you use.