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Tekwurx Limited

Barracuda Cloud-to-Cloud Backup

Barracuda Cloud-to-Cloud Backup offers complete, granular protection of your data with point-in-time retrieval, as well as scheduled and on-demand backup. In addition, your data is deduplicated and compressed to maximize storage efficiency and minimise the backup window.

Barracuda Cloud-to-Cloud Backup backs up Microsoft 365 Teams, Exchange, SharePoint, OneDrive, and OneNote.

Features

  • Full or granular restore of Teams, Exchange, SharePoint, OneDrive
  • Easy to deploy, manage, and use
  • Customisable backup using Azure AD, M365 groups, Distribution Lists
  • Fast and easy to find and recover data
  • Unlimited storage and retention
  • Five levels of role-based access control
  • Multi-tenant support
  • Full Software-as-a-Service solution
  • Independent SOC2 audited and certified annually
  • User data is encrypted in transit (TLS) and at rest

Benefits

  • Backup and protect unlimited data in Barracuda Cloud Storage
  • Granularly restore SharePoint, OneDrive and Teams data
  • Protect Data Sovereignty - Fulfill industry compliance regulations
  • Cross-restore data to other users, mailboxes, folders and sites
  • Restore your whole mailbox or individual emails, and contacts

Pricing

£3.50 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 3 9 0 2 5 2 5 5 8 5 8 3 5 0

Contact

Tekwurx Limited Keith Pound
Telephone: +44 208 148 3717
Email: keith@tekwurx.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Tba
System requirements
Tba

User support

Email or online ticketing support
Email or online ticketing
Support response times
Barracuda Support Service depends on the level of support purchased. Please refer to https://www.barracuda.com/company/legal/terms-and-conditions/support-services-terms
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Barracuda Support Service depends on the level of support purchased. Please refer to https://www.barracuda.com/company/legal/terms-and-conditions/support-services-terms
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a range of formal and informal education. This is delivered on-site or remotely to suit the customer. Users have access to web-based documentation
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Once your subscription expires, Barracuda Networks generally stores customer data for 30 days post termination to allow additional time for you to manually export your data or renew your subscription. After this 30-day retention period, Barracuda Networks retains the right to disable access to your Barracuda Cloud-to-Cloud Backup account and delete all customer data, including any cached or backup copies. Once completed, you will no longer be able to access the Barracuda Cloud-to-Cloud Backup interface, which is used to manage your backups, view reports, and recover or export data.
End-of-contract process
Barracuda Networks does not offer a data export service for Barracuda Cloud-to-Cloud Backup. If you do not plan to renew your subscription and need to access your backup data, it is recommended that you plan accordingly and begin the process of exporting your data as needed prior to the end of the retention period.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Web-based GUI
Accessibility standards
None or don’t know
Description of accessibility
Administer and use the system
Accessibility testing
Unknown
API
No
Customisation available
No

Scaling

Independence of resources
Tba

Analytics

Service usage metrics
Yes
Metrics types
The Audit Log displays a report of all activities in Barracuda Cloud-to-Cloud Backup by user, IP address, time, and description. Logged activities include log on authentication, changes to settings, changes to account information, when a backup, restore, or export job started, and more.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Barracuda Networks

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Downloading folders puts them into a compressed ZIP file for quick downloads, while email messages are downloaded using the industry-standard EML format. Files are downloaded using their same file format. If you select to download multiple files, the files are downloaded as a ZIP file.
Data export formats
Other
Other data export formats
EML
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The platform is built on a scalable architecture. This is monitored for availability and performance.
Approach to resilience
Data in the Barracuda Cloud is stored in a proprietary storage system developed and managed by Barracuda. This system maintains two copies of customer data to provide redundancy. In the United States, the two copies are stored in separate data center locations. Outside of the United States, the two copies are stored within the same location on separate storage systems
Outage reporting
Email alerts, dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Users are assigned to roles:

Select from the following user roles:

Admin – Full access to Barracuda Cloud-to-Cloud Backup, including the Settings page.
Backup – Access is limited to protecting and unprotecting users and viewing the protect browser.
Export – Access is limited to exporting data out of Barracuda Cloud-to-Cloud Backup. Note that the Restore role must also be assigned to allow access to the Protect page.
Restore – Access is limited to restoring data to the original/alternate location in the protect browser.
Reporting – Access is limited to viewing the Reports and Dashboard pages.
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Please refer to https://www.barracuda.com/support/security

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Please refer to https://www.barracuda.com/support/security
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Please refer to https://www.barracuda.com/support/security
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Please refer to https://www.barracuda.com/support/security
Incident management type
Supplier-defined controls
Incident management approach
Please refer to https://www.barracuda.com/support/security

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Tekwurx cloud solutions and services assist in COVID-19 recovery efforts by:
1. Facilitating remote work setups, allowing businesses and organisations to continue operations while adhering to social distancing measures.
2. Tekwurx Cloud services offer scalability and flexibility, enabling organisations to quickly scale up or down their IT resources based on fluctuating demands

Covid-19 recovery

Tekwurx cloud solutions and services assist in COVID-19 recovery efforts by:
1. Facilitating remote work setups, allowing businesses and organisations to continue operations while adhering to social distancing measures.
2. Tekwurx Cloud services offer scalability and flexibility, enabling organisations to quickly scale up or down their IT resources based on fluctuating demands

Tackling economic inequality

Tekwurx Cloud Solutions and Services can tackle economic inequality by fostering inclusive practices within the company, investing in communities, and advocating for policies that promote economic justice and opportunity for all.

Equal opportunity

TekWurx Cloud Solutions and Services promotes equal opportunities in several ways:
1. We implemented diverse hiring practices that ensure our workforce represents various backgrounds, including gender, race, ethnicity, and socio-economic status. This promotes equal opportunities within the company itself.
2. We offer training and development programs that help all our team develop the skills they need to advance within the company
3. We ensure that promotions and opportunities for advancement within the company are based on merit rather than factors such as gender or ethnicity. This creates a level playing field for all employees.

Wellbeing

By focusing on efficiency, flexibility, security, collaboration, customer satisfaction, and employee development, TekWurx's cloud solutions and services can significantly promote well-being within its team and customer base.

Pricing

Price
£3.50 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Fully operational, 14-day trial.
Link to free trial
https://tekwurx.com/contact-us/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.