Google Cloud EMEA Limited

Access Transparency and Access Approval

Help expand visibility and control over your cloud provider with admin access logs and approval controls.

Features

• Explicitly approve access to your data or configurations
• Audit end-to-end from support ticket to access
• View the reason for each access, including references
• Identify the exact resources accessed by administrators
• View the country in which the administrator was based.
• Integrate seamlessly into your existing Cloud Logging configuration.
• Retrieve logs in near real time.

Benefits

• Move to the cloud with confidence
• Approve access by Google Cloud support engineers
• Make oversight part of your existing workflows

£0 to £0 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ps-frameworks@google.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

439178783867582

Contact

Iain Burgess
+447876258053
ps-frameworks@google.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: This services is an addition to an existing Google Cloud Support package.

Service scope

• Service constraints: Where a Google Cloud Platform license is required, use is subject to the platform T&Cs

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7 response for high & critical-impact issues, P1 cases: 15-minute initial response time
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Administrators can submit a new case or review status of a current case in Google Cloud Platform console.
• Web chat accessibility testing: Administrators can submit a new case or review status of a current case in Google Cloud Platform console.
• Support levels: 24/7 response for high & critical-impact issues, P1 cases: 15-minute initial response time

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 25/1/2024
• What the ISO/IEC 27001 doesn’t cover: See certificate for full list of products covered, anything not listed is not covered. The latest certificates should be downloaded from our Compliance Reports Manager found here: https://cloud.google.com/security/compliance/compliance-reports-manager#/
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25/8/2023
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The supported list of services is available at https://cloud.google.com/security/compliance/csa-star/
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems Inc.
• PCI DSS accreditation date: 1/12/2023
• What the PCI DSS doesn’t cover: The supported list of services is available at https://cloud.google.com/security/compliance/pci-dss/
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Full list available at https://cloud.google.com/security/compliance/#/

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Google shares its commitment to socially responsible goals. Google Cloud can demonstrate this commitment through a broad set of sustainability principles and activities. These principles focus on a people-centric framework that is robust, integrated, diverse, and designed with unique locations, scalability, and longevity in mind. Sustainability principles are embedded across Google’s operations, infrastructure, people, and products. Google’s five key sustainability commitments include:; Data centres: Design and operate industry-leading carbon-neutral data centres; Renewable energy: Google is the largest corporate purchaser of renewable energy, our operations utilise 100% carbon-free energy; Technology and tools: Design efficient and renewable consumer electronics and empower users with sustainable technologies; Supply chain: Build better and more sustainable devices and services by engaging the entire supply chain; Sustainable workplaces: Create end-to-end sustainable workplaces through ethical labour practices and the careful selection and use of materials to operate facilities; Google’s socially responsible activities are broad and deep, extending across the end-to-end supply chain and empowering national economies. Google Cloud is committed to remaining the leader in socially responsible cloud provision. We are pleased to enumerate our ongoing initiatives and track record, and to profile our lasting commitment to a better planet.; We track and report on our progress through our published annual Environmental Report.

  Tackling economic inequality

  Google Digital Garage includes a range of free training to support career and business growth with courses, including certification in digital marketing and online webinars. E.g. improving online presence and increased profits for barber shop and helping a property management firm in Haregate to grow their B2B business.; Google also provides grant funding to The Prince’s Trust and INCO Academy. ; ; Online training programmes are designed to earn job-ready skills in high-growth, high-demand careers such as IT Support, Project Management and Data Analytics. Citizens earn job-ready skills, with no GCSE, A Levels or degree needed. In the UK, Google is providing 10,000 need-based scholarships.; ; Google Cloud is recognized across the industry as a TSIA Star Award Winner for providing unique, experiential technical training with hands-on labs as the central method for developing skills acquisition. Google employs an Applied Learning modality provided by Google Cloud Skills Boost. This hands-on labs platform allows learners to skill up on Google Cloud in a safe sandbox environment using real Google Cloud resources. This provides a fully-authentic experience with the Google Cloud Platform (GCP) console, helps build confidence, and provides the necessary application of knowledge to ensure deep learning for both customers and partners.; ; Google Career Certificates provide an accessible pathway into well-paid, high-growth technology jobs. The programme offers free, flexible online training programmes designed to teach job-ready skills in high-growth, high-demand careers such as IT support, project management, data analytics, and UX design. They require no relevant prior experience or formal education required and on completion are similar to a UK level 4 qualification. We have partnered with the Department for Work and Pensions, Camden Council and other organisations to offer 20,000 scholarships and encourage completion.

  Equal opportunity

  Google has a responsibility to scale our Diversity, Equity, and Inclusion (DEI) initiatives to increase the pathways to tech in the communities we call home. Google has been publishing annual diversity reports since 2018. We are also building a robust, diverse talent pool to support our industry’s growth. To support this, we build DEI capabilities among all Googlers, from managers and leaders to front-line human resources. Through our Employee Resource Groups (ERGs), Leadership Councils, and Diversity Councils, we foster a sense of belonging throughout the company. More details can be found in Google’s latest DEI report.; Our ongoing efforts to ensure pay equity are just one part of our wider efforts to improve diversity, equity and inclusion (DEI) at Google, and ensure that our company remains a rewarding place to work for all our colleagues. Below are the 2 Google UK: Binary Gender Pay Gap reports published on an annual basis, 2021 ; 2022.; Social responsibility is fundamentally critical to Google’s operating philosophy, employee engagement, and the business as a whole. Accordingly, Google’s annual diversity report drives our internal discussions on diversity and inclusion and has resulted in an inflection point for Google that has changed how we approach these topics in our business practices. ; We track and report on our progress in our Google Annual Diversity Report

Pricing

• Price: £0 to £0 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ps-frameworks@google.com. Tell them what format you need. It will help if you say what assistive technology you use.