LITTLE GREEN BUTTON LIMITED

Little Green Button

Little Green Button is an on-screen panic alarm solution that allows all staff members the ability to send and receive alerts in the event of duress, medical incidents, fire, intruder and more with software and hardware across mobile, laptop and desktop.

Features

• Desktop, mobile and hardware panic alarms for instant colleague support
• Multiple configurable alert types including medical, intruder and lockdown
• Mobile app for lone workers with optional GPS location sharing
• Web-based management portal for centralised administration and configuration
• Escalation groups configurable by location, role or alert type
• Offline alerts available without reliance on internet connectivity
• Receive-only mode supporting organisation-wide mass notifications
• Customisable audio and visual alerts for discretion or deterrence
• Alerts raisable when PC locked via screensaver or hardware
• Software runs on existing devices without new infrastructure

Benefits

• Supports proactive de-escalation and reduction of violent incidents
• nables staff to summon help quickly during emergencies
• Supports duty of care and health and safety obligations
• Improves personal safety for frontline, lone and mobile workers
• Improves responder awareness using clear alert and location information
• Notifies appropriate responders in correct order, reducing unnecessary alerts
• Provides reliable incident audit trail for review and learning
• Reassures staff a dedicated safety system is in place
• Improves organisational response times to emergency situations
• Enables simple expansion across teams, sites and locations

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@littlegreenbutton.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

439216584756241

Contact

Bradley Day
07419133130
sales@littlegreenbutton.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Little Green Button is a software-based service and requires compatible desktop or mobile devices to operate. Desktop functionality requires a powered-on device, and mobile functionality requires the app to be installed and notifications enabled with connectivity.; ; While alerts can be raised offline in supported configurations, some features such as reporting, administration, and remote notifications require an internet connection.; ; The service operates independently of other IT, clinical, telephony, or building management systems and does not require integration with them. Multiple availability zones and a zero planned downtime process help us achieve an average 99.9% uptime.
• System requirements:
  • Microsoft .NET Desktop Runtime v8 or above
  • Microsoft Windows 10 or later
  • 50mb available diskspace
  • 90mb available memory
  • Connection to devices with UDP & TCP port 999 open
  • Mobile requires wifi/data connection

User support

• Email or online ticketing support: Yes
• Support response times: Our UK based support team are available to respond to queries:; ; Monday to Friday: 9am to 5pm; ; With at 99% average CSAT score the team are able to respond to queries at least within 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our webchat provider, Freshchat,is designed to meet WCAG 2.1 Level AA accessibility standards. Little Green Button relies on the accessibility features provided by the third-party supplier and has not independently tested the web chat functionality with assistive technology users.
• Onsite support: No
• Support levels: Little Green Button provides structured support through web chat, email ticketing, and telephone support during UK business hours. Support requests are logged, prioritised, and managed by an experienced support team to ensure timely resolution.; ; All customers receive standard support as part of their subscription, including access to web chat, email ticketing and telephone support. The service is designed to be reliable and resilient, with a target uptime of 99.9%.; ; Dedicated account management is available on selected plans, providing customers with a named point of contact for service reviews, configuration guidance, and ongoing support. Where issues require deeper investigation or configuration assistance, remote support sessions can be arranged to resolve escalated matters efficiently.; ; There is no separate charge for standard support, which is included within the subscription cost. Enhanced support options, including dedicated account management, are available as part of higher-tier plans and are priced accordingly within the service subscription.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Little Green Button supports users in getting started through a structured onboarding approach designed to enable safe and effective use of the service.; ; Users are provided with support guides and documentation to assist with initial setup, configuration, and everyday use. In-app guidance is available through guided prompts and walkthroughs, helping users understand key features and workflows as they use the service.; ; Where additional assistance is required, remote support sessions can be arranged to support configuration, user setup, and best practice use. For customers on plans that include dedicated account management, onboarding can be led by a named account manager, providing tailored guidance aligned to the organisation’s structure and operational requirements.; ; Support is available via web chat, email ticketing, and telephone to assist users during onboarding and beyond. This combination of self-service guidance and direct support helps organisations deploy the service efficiently while ensuring staff are confident in using it from day one.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can export their data from their online my.lgb management portal or via a support request.
• End-of-contract process: Little Green Button is provided on an annual subscription basis. At the end of the contract term, customers are invoiced for the next subscription period unless notice is received that the service is not to be renewed.; ; If a customer chooses not to renew, access to the service is ended at the conclusion of the active subscription period. Users, alerting functionality, and administrative access are removed in line with the end of contract. Customers are responsible for exporting any reports or information they require before the service end date.; ; There are no additional charges at the end of the contract for offboarding or service termination.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Little Green Button provides onboarding and offboarding documentation in digital formats designed to be accessible to a wide range of users. Documentation is delivered online and can be accessed using standard web browsers and common assistive technologies.; ; Documentation can be accessed independently and revisited as required, supporting users during onboarding, ongoing use, and offboarding activities such as user removal or service configuration changes.; ; Accessibility considerations are reviewed as part of ongoing documentation updates, and feedback from users is used to improve clarity and usability over time.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop and mobile services provide the same core panic alert functionality and operate as a single, integrated service. Desktop is designed for fixed workstations and allows alerts to be raised via on-screen controls, screensaver mode, or connected hardware. Mobile is designed for lone or remote workers and allows alerts to be raised from a smartphone, with optional GPS location sharing. Alerts raised from either environment are visible across both desktop and mobile users, ensuring consistent awareness. Both services share the same escalation rules, management portal, and reporting, providing a unified experience across devices and locations.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Please refer to our API document below; https://api.lgb-edge.uk/docs/
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Little Green Button allows buyers to customise the service to reflect their organisation’s environment, risks, and operational needs.; ; Administrators can configure alert types, escalation groups, and alert patterns, including who receives alerts, the order of escalation, and how alerts are presented. Alert presentation can be customised to support discreet or visible notification through configurable audio and visual settings.; ; Locations, teams, and user roles can be defined to ensure alerts are routed appropriately. Receive-only users can be configured to support mass notification without raising alerts. Mobile settings, including optional GPS location sharing, can be enabled or disabled per user.; ; Customisation is carried out through a secure, web-based management portal. Access is role-based, ensuring only authorised administrators can make configuration changes. End users cannot alter system-level settings but can interact with the service based on permissions assigned to them.

Scaling

• Independence of resources: Little Green Button is delivered using a cloud-based architecture designed to scale automatically in response to demand. The service operates across multiple availability zones, allowing capacity to increase as usage grows and helping maintain consistent performance. Resources are managed to prevent activity from one customer impacting others, with load management supporting periods of high usage. The service is continuously monitored to identify capacity or performance issues, and scaling occurs without manual intervention.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users are able to export their data in csv format from our online management portal or via raising a support request.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Little Green Button operates with a target of high availability, and we design our service to achieve consistent uptime. We do not provide a formal, contractual service level agreement (SLA) specifying minimum uptime percentages or financial remedies for unavailability.; ; Customers are responsible for their own connectivity and device availability, and third-party dependencies may affect overall performance. The subscription price includes access and support; there are no automatic refunds or credits tied to service availability under the standard terms. Where bespoke SLAs are agreed for specific customers, these are documented separately as part of commercial agreement terms.
• Approach to resilience: Available on request.
• Outage reporting: A public status page is available and provides visibility of the operational status of key service components. The status page is maintained by the Little Green Button team and is updated during active incidents and following resolution, allowing customers to check for known issues without contacting support.; ; Email notifications are used to communicate service incidents where appropriate, including updates during an outage and confirmation once services are restored. In addition to automated notifications, the team may issue proactive communications directly to customers where an incident has a material impact on service use.; ; At present, outage information is not exposed via a public API. Customers can continue to raise support requests via web chat, email ticketing, or telephone during incidents to receive guidance or updates from the support team.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Users only have access granted for the level and time length that is appropriate for the task they are seeking to accomplish. Access is tracked and revoked as needed and tracked on an IT Access Registry.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a very wide range of policies and procedures based around ISO27001 and DCB0129 to ensure we deliver services that are IG and clinically safe. We are externally audited annually on our processes and our staff are all DBS checked and subject to continuation security training. Annual penetration testing by a CHECK rated organisation of our services Other standards and tools we follow/use include UK NCSC, NHS DSP Toolkit, CE and CE+ The Company Executive is ultimately responsible for the delivery of these policies and there is a direct route for any employee to raise issues (in confidence, if required)
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Little Green Button follows a structured software development and change management process. Changes are developed in controlled environments using version control, with code reviewed before being merged. Development, testing, and production environments are separated to reduce risk. Changes are tested prior to release and may be deployed initially in limited or experimental modes before full rollout. Customer and internal feedback is used to inform development and prioritisation. All changes are assessed for potential security impact, including authentication, access control, and data handling. Releases are monitored after deployment, with rollback available where required.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We utilise services such as AppCheck for 24/7 monitoring of our entire estate as well as external monitoring services such as NCSC to proactively monitor and alert to potential threats to our assets. Internal assets utilise JumpCloud so automated patches are deployed automatically as soon as available and approved.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Through the use of internal and external data sources existing and emerging threats will be identified. In addition, the use of audit processes such as internal audit, external audit and penetration testing will be used.; ; Threats will be analysed for relevance to the organisation. Where a relevant threat is identified it will be added to the risk register and managed via the risk management process.; ; Threat Intelligence will be shared with the Management Review Team as part of the regular structured agenda. Any incidents are investigated and reported within at least 72 hours of notification.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have a defined Incident Management Policy which guides staff on how to identify, handle and respond to incidents including the SLAs and timescales of when to notify customers, the ICO and other stakeholders if required. Customers will be notified of incidents via email, notification on our support portal as well as a brief on our website if required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A full trial with no payment method required is accessible on all plans for 14 day period.
• Link to free trial: https://www.littlegreenbutton.com/pricing/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau (Amtivo)
• ISO/IEC 27001 accreditation date: Wednesday 18 December 2024
• What the ISO/IEC 27001 doesn’t cover: Our certification covers all aspects of our business, locations and services.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau (Amtivo)
• ISO 9001 accreditation date: Wednesday 18 December 2024
• What the ISO 9001 doesn’t cover: Our certification covers all aspects of our business, locations and services.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5090f14d-7980-465c-ad3e-f79f34d8d995
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C00ceadb-d897-4bd8-9df0-5dce1a69a67c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@littlegreenbutton.com. Tell them what format you need. It will help if you say what assistive technology you use.